We've used Mutterly love to groom our golden doodle for about 1.5 yrs now. We go consistently every…read more6-8wk. They never were as good as his old groomer and frequently gave him patchy spots, especially around his legs and neck, but it was never enough to complain about. What motivated me to write this review was just today we pick our boy up from the groomer around 4pm and took him for a walk this evening. It was dark, and we were shocked to see when we came home all 4 of his paws were bloody. They trimmed the nails on all 4 paws past the quick. We called to tell them and to make sure the person who did his nail trimming knew they caused all 4 paws to bleed. The person we spoke with told us it is normal to cut to the quick and keep it short. They said this happens when "we don't keep up with his nails". But he had gone for grooming 6wks ago and walks about 2.5 miles every day. So his nails were not long to begin with. They told us to apply some Kwik stop to his nails and he would be good. They did not offer any compensation. They simply told us the who did his nails "usually does keep them short". I am not a groomer, so I cannot say if this is normal or not from a technical standpoint. I can only say in his nearly 5 years of being groomed, we've never experienced this before, and Mutterly Love seemed pretty convinced it was normal.

We have only boarded our " senior " dog here a few times when we could not find a friend to watch…read morehim. Cooper is a Cockapoo & is almost 15 years old. He tends to get anxious in certain situations but I am happy to report he did exceptionally well at Mutterly Love. That is a great testament to the friendly, attentive staff. The facility is clean and well run. The best part is you can pay for ur pet to have a bath before you pick them up! Cooper always comes back smelling really good! I would not hesitate, call Mutterly Love today! I promise you your pup will be in good hands.

Nice place for your pups to enjoy and meet new pups highly recommended I want to take my dog the…read moreprices are too high for my pockets

This place is ADORABLE, and is so homey and comfy!…read more Thank goodness for Southwest Michigan's Superbook, because without their awesome coupons, I never would have found the Crate Escape (buy one, get one free day of doggy daycare)! Their main room has rugs, chairs, and sofas for the dogs to lounge and rest on, as well as plenty of room for them to socialize. We boarded our Coraline there for a few nights once, and periodically bring her in for a day of daycare. For overnight boarding, they have private areas for dogs that range in amenities. Some will have their very own personal seating area, and bed, or there are also crates for them to sleep in if they need that. Coraline LOVES this place. As soon as I let her out of the car, she starts lunging for their front door. When she gets home from a day of daycare, she goes off to a quiet corner to nap right away, which I take to be a good sign because hopefully, that means that she wore herself out having fun with her little furry friends there! We've been to other places in town, but like this one the most because it always feels so warm and inviting. Two warnings: 1) They require reservations for day care and boarding. We were told the last time we dropped her off that they wouldn't take our dog for daycare again unless we called ahead of time (obviously, we didn't know about the reservations-only policy because no one ever told us about one before then), and 2) it's CASH ONLY, which is a pain because I seldom have cash on me. Luckily, there's an ATM at the Walgreens down the street. (The website doesn't list much information, AT ALL, so call, or stop by to grab some informational sheets from them.)

Just came from there and the staff was amazing! First, there is no chance of you walking in with…read moreyour pet and being greeted by a lot more anxious animals. They have you wait until it is clear to go directly to the room. Second, we are full time travelers and when I made the appointment I explained that our dog has become increasingly skittish and scared. Dr. Mike and the assistant were super attentive to Millie Mack and our concerns. They not only offered to fill the scripts but to send us with a written one we could fill if needed on the future. Sorry we don't live here full time as this is the most professional, kind and thorough vet we've been to in a long time!

Took our pug in for his Lepto and other vaccinations. He had a previous history of a reaction so we…read morewatched him closely. About half an hour after returning home, he showed signs of an anaphylactic or anaphylactoid reaction and we returned to the veterinarian Office where they promptly and expertly treated him. Full confidence in these folks.

Bea has been to 4 different dog daycares. This is the ONLY one that when she jumps in the car to…read morego home she's immediately zonked. Whatever they do, I love it. I pay for dog care for her to have fun with other dogs, not be bored and be exhausted when she comes home. Stay and obey delivers all three!!

Yelp) They charged…read moreme $38 for a day I had already paid for, then refused twice to give it back. I prepaid a seven day boarding package. We got home early, so I picked my dog up at 4:30 in the afternoon, two full days before the period I paid for ended. I asked for nothing back on the unused nights. I only wanted my dog. They charged me $38, because pickup was after 11 a.m. That afternoon was already inside the package I had paid for. They billed me a second time for a day I already owned, and kept payment for two nights of boarding they never had to provide. Sit with the arithmetic. If I had left my dog in their kennel overnight and collected him the next morning, I would have owed nothing. Because I came early and used less than I purchased, I owed $38. Less kennel time, less staff attention, bigger bill. No cost sits behind that number. The 11 a.m. charge exists to price a day nobody has paid for. They applied it to a day I had paid for. I did not come straight here. I asked at the counter and had the policy recited back to me while nobody opened my account. I put it in writing. Their operations manager called me, heard the whole thing, and said no. So be clear about what you are buying here. It is not kennel space. Boarding is a business you purchase on trust, because you are not there. What you are actually paying for is their judgment when something is unclear and you are not in the room. This was a thirty-eight dollar question that was not unclear at all. No cost to them, an obvious answer, a seven day customer on the other side of it, and two separate chances to get it right. They looked at all of that and kept the thirty-eight dollars. That was not the policy deciding. A person decided. I would rather not learn what that same judgment produces on a harder question.

We recently purchased a puppy who unfortunately was saturated in urine for months. After shampooing…read moreand all remedies from a vet, we were forced with the treatment of grooming her fur off. Not trusting myself to take on that task, I reached out to Alyssa. She was more than willing to help! We met at her salon early morning the very next day and she took care of it for us. We will be using her moving forward with both of our pups! She handled our dogs nervousness with care, only going to her comfort level, and not pushing it further. I love that about Alyssa! You can tell she really cares and has a heart for what she is doing. She even had a cute little photo station!

Can't say enough good things. Clean, and so accommodating, so kind to our new pup and helping him…read moreget comfortable.

I've been taking my dog (poodle/jack russel) here for the last 2 years but after the last two…read morehaircuts we will not be coming back. The last two times we've came, we've asked the staff to check him for matting because we understand that if he does, he needs to be shaved. Both times they have told us he had no matting but turned around and shaved him without telling us and charged an extra $30 for "dematting", as well as an up charged us for a "better shampoo". When addressed with the issue, nothing was done to resolve it. Very unfortunate and unprofessional.

We love Fluff N' Suds. They have been wonderful with our new puppy, Basil Blue, and my cat with…read moremany extra toes, Pawsley. They listen to our needs and both fur babies have never had an issue there and come home adorable and happy. That's the best I can ask for. Staff is also very nice, accommodating, and I highly recommend.

My wife took our dog, Baxter, to this groomer, Jaden, two weeks after we moved back to Bridgman…read more Jaden explained that someone walked in while she was grooming Baxter, which caused him to jerk and her to accidentally cut him twice on the ear. This occurred late on a Friday afternoon, and since most vets in the area were closed, we had to drive to the nearest emergency vet in Westville, IN, 34 miles away. We spent 6 hours at the emergency vet, where Baxter received multiple stitches under anesthesia due to the location and depth of the cuts. The vet bill ended up being over $1,100. When we approached Jaden about reimbursing the vet bill, she insisted the cost should not have exceeded $600, which might be true if a local vet had been open. However, we called every vet in Berrien County, and all of them were closed. Given the situation--Baxter was in distress and bleeding--we had no choice but to take him to the emergency vet. We also inquired whether she had business insurance, which we believe most groomers would have to cover incidents like this, but she did not respond. Finally, after a few weeks of not hearing back from her, we agreed to her offer to cover half the bill and even expressed a willingness to continue using her services. However, at that point, she stopped responding to our messages altogether. Our takeaway is this: if you're trusting Jaden with your pet, be aware that she may not be fully prepared to handle emergencies or reimburse you for expenses related to accidents. If you don't have the financial means to cover an unexpected vet bill, we would recommend looking for another groomer who is better equipped to handle such situations.

From the owner: Please book online if interested…read more Ruff Day Dog Grooming is where canine care meets precision. Our dog grooming services are tailored to perfection, as our team is dedicated to a detail-oriented approach that ensures your furry friend receives the royal treatment. What sets us apart is our unwavering commitment to safety and creating a stress-free grooming experience. We prioritize your pet's well-being, employing gentle techniques and top-notch products. At Ruff Day, we believe in fostering a serene environment, transforming grooming sessions into moments of relaxation. Choose us for meticulous grooming that goes beyond fur-deep, where your beloved pet is not just groomed but pampered with utmost care and attention.

Bunk & Biscuit assured me they would be able to give my dog her Rx 2x a day. They failed & only…read moregave the Rx to her 1x a day. Their failure caused pain for for my dog & 2 Vet visits resulting in $500+ Vet bills. I would NOT recommend taking your dog there. What good is filling out the lengthy forms & sending Rx's in the original Rx bottle (that has instructions on it) if they dont follow instructions?! They accidentally sent Their pill pack home with my dogs things. They hand wrote the WRONG dosage on it & didnt have the correct pills in it for that night or the next day. They blocked me on FB, not a good sign of them taking responsibility at the end of the day. I'm pretty sure B&B is ghosting me. They need to make things right & reimburse me for Vet bills that were the result of Their mistakes.

Staff is under paid and over whelmed.. management helps little to none and is never around when…read moreneeded..