My wife and I moved into our first home in April. It's a 120-year old home and needed a new furnace…read moreand water heater and A/C installed. I got quotes from a handful of different HVAC options and ultimately landed with Wilson HVAC for a competitive price for amount of work I needed done and professional-looking website. The guys who came out were great -- likable, knowledgeable and trustworthy. The work took a couple days longer than expected, but they did a fantastic job. My only complaint with Ken Wilson is his poor and unreliable communication. He's impossible to reach. Leading up to the project, during and after, I was (and still am) unable to reach him by phone; the number listed at his website is either disconnected or goes straight to voice message. Sometimes he would call me back, sometimes he wouldn't. Not once could I reach Ken by phone. All documented communication like quotes and bills were by email. The guys who did the work never communicated what time they'd be arriving each day or whether the work had been completed; we'd just wait to see if they showed up the next morning. It's been three months since all the work was completed, and I've still not received the rebates I was due for both gas and electricity, nor can I get ahold of Ken to confirm he submitted them. I still have a remaining balance to pay off; I can't reach him nor has he followed up requesting the final amount. Should I ever have an emergency or need follow-up work done, I'm not sure if or when I'll be able to reach Ken or anyone else with Wilson HVAC. Ken's obviously got great reviews from others, and I'd gladly give him a positive 5-star review on merit of the work done; but be wary trying to communicate with or reach him in a timely or professional manner.

This is the second time I have had Wilson HVAC into my home to perform maintenance. Kyle first…read moreinstalled my WiFi thermostat, explained the process and how to operate it. Yesterday my heater decided to not operate and would not ignite the burner. Kyle called me after I left a service request yesterday came over diagnose the issue and coordinated to get a new burner valve and replaced the valve. Taking less time as expected and costing much less than expected. Kyle, thank you and will be contacting you again as need arises.

I was very impressed with Swenson Heating & Air. They came out, looked over my old a/c, and said…read morebecause it was so old, and the refrigerant is out of date, it's better and more cost effective to replace. Got me in within a few days. The installers were excellent! Highly recommend!

We have used Swenson for multiple services and have been very happy with the work and reasonable…read moreprices. When we had a flood in our basement they were here within 30 minutes. Their customer service is awesome. Not many company's now a day that take such good care of their customers and everyone we have talked to has been friendly and helpful .

I suggest anyone else but Rol Air. Rol Air caused 27,000 dollars worth of water damage to our home…read more Will not discuss a refund with us, someone made a decision we will not be getting a refund without even discussing anything with us & the impact this has had on our life. Not pleased with customer service.

They sold and installed the wrong part for our furnace. We had to hire another contractor the next…read moreday and pay for the correct part AGAIN. They refuse to give us our $468 back for a part that was completely useless!! Do NOT whatever you do use this company. They are scammers!!!

Excellent customer service. Fast arrival to tackle my plumbing problem. Josh and Brent were friend…read moreand professional. Thanks for your great service. Highly recommend!

Our furnace went out in late January, and it was a stressful situation trying to figure out how to…read moreget a new furnace as quickly as possible and still manage to afford it. We looked at every option in the St Cloud area, and it was not fun. Home Depot sent out some other company to give an estimate, and it was well over $10K. I looked into buying my own furnace from Lowe's, and hiring a handyman to hook it up, which would leave us with no warranty and probably a questionable product. Then I found Gilk in Richmond. I emailed them through their website, and received a reply the very next morning. They asked for pictures of my existing furnace, and then gave me a quote via email for both installing a furnace I purchase on my own, but also for installing a good Rheem furnace of theirs that would suit our needs perfectly. They were SO affordable, I was able to go with their Rheem furnace and have them install it, which included a lengthy warranty, too. This was such a huge relief, and they were out the very next morning and had the job all done by noon. They were great to work with, very professional and accommodating. They saved us. From now on, I will tell anyone I know that needs any HVAC work done to at least check with Gilk. I don't think I've ever written a review before, but I had to because this place was so great to us.

Quick response on a Sunday with temps well below zero. Professional competent and knowledgeable of…read morewhat was needed how best to fix and what options available. Highly recommend and will be using for future HVAC service.

Had a really good experience getting my A/C unit replaced. I called and requested a quote, they…read morecame out that day and checked to see if my unit was fixable or if it needed to be replaced. Ultimately I did need a new unit, and got it replaced within a couple of days! Super easy and professional and would use them again for any of my HVAC needs!

Eric promptly fixed the installation error by a competitor saving us costs in our monthly gas bill…read more On time, communicates well, very knowledgeable, takes pride in his work - and it shows! I highly recommend Elite for any/all your HVAC needs!

I like to help out small businesses so this was a very disappointing experience for me but I will…read morenot be doing business with them again in the future. Pros: Service guy was nice and unclogged the drain. Con: I spoke with the owner what needed to be done because I knew it was roots that was causing the problem. Told him I need a snake that can remove roots. He said it would be between $250-$300. They showed up around 9:00 am and had everything cleaned up and out of the house around 10:15 am. Technician tried to charge me $375 saying it was 2 hours of work, when I was told it would be $300.00 max and a lot of the time was wasted due to their equipment not working and the technician trying to fix the attachment at the end of the snake. Equipment was old and literally broke after one use. I paid with cash and asked for a receipt and the tech said they were going to send me an invoice in the mail, but I think he meant receipt. I called back to make sure it was a receipt and not an invoice that they were sending out because I had already paid for the service. Owner gets mad at me and starts yelling profanity over the phone dropping f bombs every other word, because I told him I did not want to pay the $375.00, when he quoted me over the phone $300.00 and a large portion of their time spent was trying to fix the snake that broke right away. There were other issues also but when the owner of the company goes off swearing every other word and will not even let you talk that is when there is no point in supporting them anymore.

These guys are amazing! We had an emergency situation with a bad sewer backup plus with a recent…read moredeath in the family money was an issue. We had other plumbers qoute outrageous prices in the thousand amount. Called AAA and it was a quick fix and only a couple hundred. They were quick, professional and most definately affordable. We will go to them first if needed again. Thank you for helping us you did great.

Justin was very professional. His Crew was very respectful and hardworking. They did basically…read moreeverything I needed done and they explained what they were doing. I had a furnace, central air conditioning system, water softener system and water filtration system installed. They took the time to explain how everything works, when to change filters etc. Highly recommend Justin and his crew for all HVAC, plumbing, and water filtration needs.

No call backs. Never show up when they say! Worse company i have ever!! I have reported them for…read moreshoddy business! My advice is DON'T call them!