I met Alicia on social media claiming she can sell me a cosmetic, the product never arrived she said that she had sent the package to later made up excuses for her not sending the product. At the end we "arranged" a refund which I never got she stop anwsering my messages I don't know how is she still in business biggggg SCammmer read more

My wife hired Alicia Cates/ Marvel Hair and Makeup to do her makeup for our wedding on 11/11/23. We paid her in full and in advance $1489.88. My wife scheduled her bridal trial 10/18/23 Alicia didn't call or show. Her bridal portraits were also scheduled for this day which Alicia was aware of. My wife reached out to Ms. Cates and Alicia told her she thought they had booked on 11/18 and she wouldn't be making it. She also said she had our wedding date down as 11/4. Both of these dates were incorrect. Again, our wedding was 11/11/23. After this incident my wife decided she would go with a different makeup artist. She reached out to Alicia explaining this and asked for a refund. 10/26 Alicia told her she would get a refund in 6 business days but we never received it. We reached out again and were told we would get it within six days. Once again, never received it. When my wife brought her concerns to Alicia about not receiving the refund Alicia sent her an email stating "if she wanted her money back she needs to go file a claim with her credit card". This isn't a small amount of money. When you book with a professional you expect to get what you paid for. If you know anybody that is planning to use a Alicia Cates with Marvel Hair and Makeup send them this post. read more

Brides Beware of Alicia Cates with Marvel Hair and Makeup!! I wouldn't ordinarily share such a thing like this on social media, but I would like to prevent someone else from unknowingly falling prey to this individual or her business. My daughter, Carrie Lodge, booked Alicia Cates, owner of Marvel Hair and Makeup, for her and her bridal party's makeup to the tune of $1,489.88. The fee was paid using Honeybook, but the terms of the agreement were discussed fully using Facebook Messenger. We admired her work that was advertised and her friendly demeanor and felt very positive about what she offered my daughter, therefore my daughter chose to pay her in full and in advance. Fast forward to October 18, 2023 when Ms. Cates was scheduled to do the "free trial" which was included in the agreement. Carrie scheduled her trial makeup with Ms. Cates, followed by her hairstylist and finally her appointment for her bridals on this day. Ms. Cates was to meet Carrie at the agreed location for this trial and Carrie had agreed to pay a travel fee, in addition to money she had already paid for services the day of her wedding. Ms. Cates never showed at the appointed time. My daughter messaged her and she replied with a ridiculously long message full of excuses, one of which was she was taking her sick son to the doctor, another one was that she didn't have her booked on the calendar (apparently she uses multiple calendars) and was begging Carrie to forgive her and how she'd make it up to her, even offering to reschedule her whole photoshoot to another day, using a different photographer, etc... Rescheduling was not a viable option as my daughter had concisely coordinated times and locations with all vendors and sites for this day and had paid all associated costs, nor did she want to change her selected team because of Ms. Cates failure to show as scheduled. Ms. Cates went on to cause further angst and confusion when she told my daughter she definitely had her wedding day booked and not to worry about her being there, then listed TWO INCORRECT DATES for her wedding in the course of these messages and one phone call. The amount of upset, confusion, and delays caused to all parties was inexcusable. Fortunately, the wedding photographer was able to quickly gain support from a local makeup artist who stepped in and saved the day! Keep in mind, this makeup artist had to be paid as well. After all was said and done, my daughter and I decided it would be best to use the makeup artist who assisted her on this day. She was local to the venue, less expensive and she did a magnificent job. My daughter wrote a polite message to Ms. Cates and explained she would not be using her services and she needed a full refund, since she had not executed any part of her agreed upon services. There was no signed contract. Ms. Cates curtly replied she would receive her refund in 6 days (10/26/23). No refund was made. My daughter was blocked on FB messenger, so she reached out to Ms. Cates on a different social media platform to which she replied, claiming she wasn't blocked. Ms. Cates stated again, on 11/5/2023, Carrie would get a refund in 6 business days. No refund was made. My daughter's wedding planner attempted to contact Ms. Cates to see if she could aid her to which there was no response. Ms. Cates requested a phone call during the wedding weekend, to which my daughter was unable to oblige and requested she message her instead. Finally, a patronizing email was sent by Ms. Cates stating she was not going to refund my daughter anything at all. She called my daughter unprofessional and stated she had given up other work to handle my daughter's wedding day, so this would cause her to lose money. (Ironic, considering she didn't even have the correct dates booked as of October 18th.) Ms. Cates proceeded to tell my daughter to seek her refund through her credit card company. My daughter not only paid Ms. Cates in full, but she repaid her bridesmaids the difference in the cost of the new makeup artist out of her own pocket. The amount of stress to a bride (and bridal party/parents) leading up to three days before the wedding, not to mention the out of pocket cost, is not acceptable for a person or business who claims to be an award winning professional. She claims on social media to value her clients, but as we have investigated further, more and more people have been victimized by her just like my daughter and the exact same excuses were used on them as well. I am not knocking the talent of Alicia Cates or Marvel Hair and Makeup. I am telling you she does not have strong or ethical business practices and you should investigate by checking Better Business Bureau, Yelp, Facebook posts and groups such as Charleston Buyers Beware, etc. for yourselves before you commit to using her services. We are actively pursuing legal recourse in this matter. read more

Marvel Hair and Makeup - Makeup Artists Near Me

Anyone who is going to book a hair and make up artist please read this before you do! I was a 2023 bride and hired Alicia Cates owner of Marvel Hair and Makeup to do my make up for my wedding on 11/11/23. Everything started out good with her. She responded very quickly and she was great. I had no doubts about her so I paid her in full ($1489.88). I ended up scheduling my makeup bridal trail with Alicia Cates on 10/18/23 at 12:00p. She told me she'd need to arrive early to set up so I also arrived early. I also scheduled my hairstylist to do my hair the same day and after would get my bridal portraits done. Both hair stylists and MUA (Alicia Cates) were going to meet me at the location I picked to do the trial run. They also were aware I was getting my bridal pictures right after. Shortly after the time she was scheduled to arrive I had not seen her or heard from her. I sent her a message just to check in and let her know I was at the location and ready for her. I received a message back from Alicia Cates at 12:20 stating "For some reason I did not put this in my daily calendar. I actually put it on November the 18th" and that she won't be making it. At this point I was at a total loss and in shock. I had no makeup with me and I was about 50 minutes from home. In the same message she goes on to say that she "knows that my wedding is November the 4th", but my wedding is 11/11/23. I was extremely concerned by her stating the wrong wedding date on top of not showing up for my bridals. My hair stylist was already almost there and my photographer was waiting for me to be finished. All of these people had been paid in full and the scheduling was made where I could have everything done on the same day. Not knowing what to do, I reached out to my photographer to let her know that what happened. Luckily my amazing photographer knew somebody in the area and had her come in last minute! This new make up artist did a fantastic job and saved the day! However, I also had to pay this new make up artist as well. As a bride with a very large wedding party and with little to no notice, I was extremely upset and stressed out over her lack of reliability that day and over the following weeks. I had to act quickly to secure reliable services. I decided I was not going to continue with Alicia Cates due to her not showing up for my bridals and clearly not knowing my wedding date. I sent her a very professional message explaining this and requested a refund of the $1489.88 I paid her. 10/26/23 I received a message from Alicia stating I would get a refund in "6 business days". I never received this. I reached out to her on Facebook (where we communicated the most) about my concerns with not receiving the refund where I found out I was blocked. I reached out to her on TikTok and she responded on 11/5/23 saying I would receive a refund in "6 business days" she "didn't block me" and "social media isn't like that for her" When I explained my confusion to her about why I had not already received the refund she then sent me an email stating I was unprofessional and if I needed the money back I need to file a claim with my credit card. She also stated she is losing money because she had me booked and turned other clients away. This was very interesting to me considering she didn't even know my wedding date stating it was 11/4/23? This email was sent just a few days before my wedding and I was not in a position where I could go back and forth with her. After the wedding I found out that she has been doing this to many people. Using the same excuses about her son being sick and not showing up for what she was paid to do. Giving no refunds. Take a look at her BB reviews. Alicia Cates stated I would get my refund. I never got it. I ended up having to pay for another make up artist on my wedding day. I also had to refund my bridesmaids the difference between the new make up artist and the old make up artist out of my own pocket as there was a significant price difference. I am currently pursuing legal recourse. If you or anyone you know is using Alicia Cates or planning on using her please send them this! I don't want what happened to me to happen to anyone else! Warn your friends and family! read more

FYI for any brides looking for makeup artists for their weddings: My friend Carrie hired Alicia Cates From Marvel Hair and makeup to do makeup for her wedding on November 11th 2023 and for her bridal portraits on October 18th 2023. Carrie paid in full well in advance. Well 15 minutes after Alicia was supposed to be on-site to do Carrie's makeup, Carrie reached out through Facebook Messenger and was told Alicia could not make it. Carrie then had to rush to find someone to immediately come do her makeup the day of her bridals. Having to do this made her late for her bridals with a photographer Carrie had already paid for. Alicia said she would give a full refund of $1489.88 but has yet to do so. Carrie ended up having to pay another artist to do her makeup that day AND having to refund us bridesmaids out of her own pocket when she had to book a different artist for her wedding day. Alicia has since blocked Carrie on Facebook and TikTok, and still has not provided a refund. #bridalportrait #bridalstyle #bridalshower #bridalmakeup #bridalmakeover #charlestonbridalmakeupartist #makeupartist #bridalmakeupartist #charlestonmua #charlestonmakeupartist #charlestonhairstylist #styledshootwedding #charlestonbride #charlestonhairandmakeupartist #charlestonmua #charlestonwedding #bridalmakeup #bridalhair #charlestonmakeupartist #bridalphotography #southernbride #southernbridemagazine #wedding read more

For all of the girls that are getting married and are trying to figure out who to use for hair and make up, please do not use Alicia Cates with Marvel Hair and Makeup . If you already have, I urge you to reconsider. Alicia was supposed to do my sisters make up for Bridals and for the wedding. Alicia never showed up to do Carrie's makeup for her Bridals (10/18/23). Carrie had to reach out to Alicia on Facebook after she was 15 minutes late. Once Carrie brought it to her attention Alicia stated her son was sick and she was taking him to the doctor and she knew she messed up and the reason was because she accidentally put it down as 11/18, but still looked forward to doing the bridesmaids make up on the wedding day but stated the wrong date for the wedding. Alicia stated she knew Carrie's wedding date was 11/4 but the wedding date was actually 11/11. Because of her clear confusion with the wedding date and the Bridals and our concern about her reliability, we decided it would be best to go with a different makeup artist. Carrie already had Alicia Paid in full, weeks in advance ($1,489.88). Carrie had to find a last minute makeup artist to come in and do her makeup on the day of her Bridals and also had to pay for this to get done as well. After taking some time, Carrie thought it was best to go with another makeup artist and asked for a full refund, again because of Alicias confusion with the Bridal and Wedding dates. Alicia said she would give it to her within "6 business days."(10/26/23) The refund never came through to Carrie. When Carrie asked again where her refund, she said that she should just file a claim through her bank, and Carrie was blocked on social media. Meaning, Carrie would not be receiving her refund through Marvel Hair and Make up. Carrie had to refund the difference to every bridesmaid for their makeup to get done, as the new make up artist was not as expensive. Since this has happened, a lot of people have come forward and stated that they have had the same thing happen. Please share this with your friends, family or anyone that you know that is getting married and has considered Alicia Cates with Marvel Hair and Make up. #bridalportrait #bridalstyle #bridalshower #bridalmakeup #bridalmakeover #charlestonbridalmakeupartist #makeupartist #bridalmakeupartist #charlestonmua #charlestonmakeupartist #charlestonhairstylist #styledshootwedding #charlestonbride #charlestonhairandmakeupartist #charlestonmua #charlestonwedding #bridalmakeup #bridalhair #charlestonmakeupartist #bridalphotography #southernbride #southernbridemagazine #wedding read more

My daughter hired Alicia Cates with Marvel Hair and Makeup to do her hair and makeup for her wedding last week. Alicia canceled her pre-wedding session twice and then a week before the wedding she cancelled on her. This all after Rachel paid her in full (almost $500) Despite promising a refund it has been over 2 weeks and she is still waiting. Alicia said she would credit her bank card but there has been no sign of a pending credit. Alicia texted her again yesterday saying she would " 'cancel" the bank credit and send her the money directly today but still nothing. Luckily Rachel was able to hire 2 ladies to do her hair and makeup on such short notice. Alicia is proud to state " I'm an award-winning, nationally & internationally published hair & makeup artist!" However, this has been a disappointing experience. Alicia is unreliable and untrustworthy. Proceed with caution if you are considering hiring Alicia and by all means, never pay her in full until after services are rendered. Charleston Women Plouise Makeup Academy Patrick Ta Beauty NYX Professional Makeup Makeup Artist for Brides Tom Ford Bay Street Studios The Cosmetic Co. #bridalportrait #bridalstyle #bridalshower #bridalmakeup #bridalmakeover #bridalmakeupartist #charlestonbridalmakeupartist #makeupartist #bridalmakeupartist #charlestonmua #charlestonmakeupartist #charlestonhairstylist #styledshootwedding #SexyHair ONE SIZE Rare Beauty Armani beauty Florence By Mills TOM FORD BEAUTY M·A·C Cosmetics T3 Bellami Hair Dior Beauty Plouise Makeup Academy #bridalinspiration Michael Mulligan Wedding Photography The Rooftop Bar at Vendue Ash and T's Formals The Vendue Hotel #charlestonbride #charlestonhairandmakeupartist #charlestonmua #charlestonwedding #bridalmakeup #bridalhair #charlestonmakeupartist #bridalphotography #southernbride #southernbridemagazine #wedding Charleston Photographers Lunch Group Jen Gilmore Marc Jacobs Accessories Too Faced Cosmetics Charleston Weddings Magazine Charleston SC Wedding Dress, Accessories & Decor Resale. Wedding Planners & Coordinators Summerville, South Carolina Charleston SC Moms of Charleston SC Folly Beach M·A·C Cosmetics M·A·C Cosmetics. Charleston Women read more