I was in line waiting to be helped. I had 4 lotto tickets to turn in & planned to get 4 easy picks. By the time it was my turn, there ended up being two other people behind me. I was told by the clerk to meet him at the lotto counter b/c he had to help the people behind me, first. I stepped aside. One person behind me purchased several lotto tickets. After there weren't anymore people in the line, I was being helped at the lotto counter. The clerk stopped my transactions twice b/c two other people came in during the time I was being helped. He went over and helped them. I was there waiting approx 10 min for a 60 second transaction.
I called the store the next morning, and the person that answered the line was having a conversation with someone and just said, "hello." I asked to speak to a manager. He asked for my name. I said that I was calling to make a complaint and that's why I was asking for a manager. He then said, "I'm the manager." I then asked for his name because of how unprofessional he sounded; I really did not believe that. He said, "I'm the owner." I then explained. He told me that he did not feel it was done "maliciously" and that it is the policy of the market to help others before lotto customers. He said there are signs on the counter as well. I said that I did not think it was done "maliciously" either. I told him that the person who was being helped who went ahead of me did purchase several lotto tickets and the owner said that the clerk should not have done that. The owner really seemed to want to get me off the phone and was simply making excuses during the entire call-aside from the comment that the clerk "should not have done that." I explained that it made no sense for the clerk to be helping me at lotto, and then leave twice because others were walking in the door. I explained the length of time I had to wait for a 60 second transaction. The owner continued to make excuses saying several times that it "depends on the situation" and finally said, "have a nice day"-even though I was not quite done speaking with him. I then told him that my husband and I would not purchase lotto from his store again & we are regular customers. His response was, "That's okay, that is your choice, ma'am." I said, "And what was your name?" He replied, "Marvin."
Very unsatisfied customer and feel that the owner did not handle my call properly in any way. read more