I went to get my car inspected in July, as they were the only ones who could do it sooner than 2…read moreweeks out. I expected to pay a little more, as they are a dealership, but was surprised that it wasn't as much as I was expecting (still more than a local shop but not bad). When there I was told there were issues with my car, I call BS as I had multiple other shops look at my car the week prior and none of these issues came up. They ended up changing a tie rod end and front brakes (pads and rotors) and were done in a quick amount of time. The guys are all really nice in the service area and I didn't feel as ripped off as I do at other local shops. My only issue is my brakes, they changed my front rotors and pads (I had a very SLIGHT rotor rumble) and as I had upgraded brakes on the car the ones they put on SIGNIFICANTLY reduced my braking! I also have to wipe my wheels down after every time I drive due to the brake dust, it seems like someone drops a 5lb sack of it over my front wheels every time I drive. I would recommend these guys, even though they were slightly more money. I'd probably give 3.5 if I could give halves but 4/5 works too Side note: my wheel adjustments (for alignments) are stripped. They aligned it the best they could but not perfect. As they claim they didn't strip them, I can only assume it was the chain that I got tires at the week before, who also did an alignment (which of course they claim they didn't do it), but there isn't anyway of knowing who/how/when they got stripped. As no one is owning up to it I'm putting this here as I can't be sure of who is lying.

Simmons Rockwell Hallstead contacted me after I filled out a form about a specific Chevy Equinox…read more Sales rep Georden reached out first, promising he could get it transferred and proposing Tuesday at 10:30AM. I immediately asked for straightforward details in writing: full out-the-door price with fees/taxes, hold policy/deposit rules, registration timing, confirmation the charger was included (with physical verification), and current photos before I drove in. Instead of answers, I had to pry info out of him over days--busy day excuses, falling asleep, being out sick, passing me to Skyler Fish. He dodged confirming the charger/photos, insisted on reconditioning, but never delivered written buyer's order or verification. Kept stringing me along with "transferring it myself" promises. After a full week of back-and-forth, the truth: the car was never available. It was at their Bath location in service/intake for another customer the entire time. They "couldn't locate it" until upper management got involved, then admitted we were "beat to the chase." Georden gave firm timelines (Friday transfer), made assurances he couldn't keep, and wasted my entire week rescheduling around his word. **I specifically wanted the location that actually had the car**--instead, they solicited me and dropped the ball completely. Horrible communication, no accountability. Posting this so others don't waste their time.