I became a neurology patient today, and was impressed with everything about this…read morepractice,especially the neurologist, Scott Carlson M.D. They take efficiency to a new level, and Dr. Carlson is the most thorough and knowledgeable physician I have ever been treated by. The whole operation was first class. Another huge positive: If you pay the bill on the day of service, you get a 44% discount. Even for those with health insurance, if you have a big deductible, you are better off paying cash, getting the discount, and submitting the bills later to your insurance for reimbursement, if you meet the deductible. They have signs all over about how they are changing healthcare model. Usually I am skeptical of such claims. But in the case of Rockwood, if this is the future of heathcare....bring it on.

Avoid Rockwood Clinic at all costs. The clinic is not patient friendly at all. I incurred a huge…read morebill from them and entered into a payment agreement. After paying faithfully every month for over a year, I worked the balance down to $47.00. I missed one payment. They sent me a notice. I paid it immediately. The next week I got a notice from a collection agency. Rockwood will put you in collection over $47 and do so if you are one day late. They are very quick to turn things over to collection agencies. Rockwood Clinic is the worst.

NEVER AGAIN! Leaving my spouse and not providing basic care for my spouse and also my pets was…read moreunacceptable! Pressuring me for money upfront when I was laying in a hospital bed with tubes and IV's everywhere was also unacceptable. When I questioned all that went on at my home (or didn't go on) the woman I spoke with had an answer/excuse for everything. She was full of BS. It was so bad with neighbors for witnesses that I am considering legal action. The last 2 days with different caregivers went well, but by that time I was home having to leave the hospital early because of what was going on at home. I was also being called in the hospital every 5 minutes from people in this company and also by neighbors telling me what was happening. My spouse and pets were definitely traumatized by the shenanigan's in my home. I went back to the company I used before, Love In Home Senior Care, they are wonderful and bill twice monthly, not in your face when you are half dead in a hospital like an aggressive used car salesman not respecting your health and crisis. My husband was filthy and very stinky when I got home, he thought I was dead, my house was FILTHY and my dogs didn't even have water. I had to have someone come and clean the day after I got home. My list is endless... I can honestly say, 2 of the supposed caregivers and the 2 women I had to deal with did not care about us at all. I could go on all day about all that went bad, however I thank 2 of the true caregivers that came through for us in the end.

Paid for them to come help with my uncle the guy that came out did not know how to cook except open…read morea can of soup, he had a very strong accent so my uncle could not understand him. They assured me if it didn't work out I could cancel so I did after 2 days was told I would get a refund still no refund and they won't call me back.

I was given professional advice from one of their caregivers that resulted in a serious injury to…read moremy wife. We put full trust in them believing that it was the best thing to do. As a result we have incurred numerous additional expenses that are not covered by insurance. They have refused to accept any responsibility for this incident that was done at their recommendation. They haven't even offered to share the responsibility. Because of their lack of concern for our welfare I am unable to recommend their service.

Crest home health is excellent!! I have been using crest home health for about a month, and have…read morehad excellent service for my 91 year old mother. The nurse (Kim) is excellent, she is very informative, kind, caring, and thorough!! The physical therapist, Kelly is excellent as well. She has helped my mom to become stronger in walking, and does great strengthening exercises with her..Mike the occupational therapist, has helped me to learn ways to help my mom to be more safe, and helps my mom with strengthening exercises as well. I would HIGHLY recommend this home health facility!! All are compassionate, friendly and caring!!

Deborah Skalabrin is an amazing therapist who saved our family. In the first 30 minutes of our…read morefirst session I noticed huge changes! Our child was completely shutdown and we had no idea how to communicate with him. She is knowledgeable, kind and cares about families in crisis. The cost is well worth it! She is a rare find!

Andy and all the staff are extremely helpful and flexible for time schedules, options to fit your…read moreneeds. They make sure the caregivers are loving, patient, tender and can be a friend to all they care for and serve. BLESS them all. S.A.

These people pretend to care.....BUT, they DON'T. They are interested in profit.....period. My…read more100% service connected disabled US veteran husband was, briefly, a client of theirs, which (as his wife and 24/7 caregiver I set up through the VA.) Right off the bat, their care coordinator blew me off and "dissed" me when I was being cordial and polite with her. I DEFINITELY would NOT recommend "Love In Home" for ANY reason. I proudly sign my name, Catherine Ann Humberg

Adina was our doula for the birth of our first child. She was wonderful to work with. She was…read morededicated to helping us in any way we needed, provided us with information and much-needed positivity and support, and advocated on our behalf for our birth plan. At a time in our lives that was exhausting and intimidating at times, we were so grateful to have the support of a knowledgeable professional on our side.

I understand that most people will never be satisfied with the care that strangers give your loved…read moreones but I would never recommend Pacifica. We've recently moved my Grandmother and are desperately trying to get her healthy again. My Grandmother did not get needed medication for 3 weeks, it ended up being stopped suddenly which made her anxiety and dementia exasperated. When trying to talk to any staff, NO ONE EVER TAKES RESPONSIBILITY. It's always someone else's fault, that no longer works there. No apologies, no accountability. We were also told that when my Grandmothers LIFE SAVINGS had been exhausted she would be able to continue staying at Pacifica on Medicaid. Concerned because there had been SO many things that changed or were not true, we made an appointment to discuss this and other issues. We were immediately told NO she couldn't stay and again, It was the old employees fault for telling us that. It was always filthy, they are always short staffed and the urine smell is awful. When we moved my Grandmother out it became even more obvious how poorly she was cared for with the amount of dirt everywhere. They are building MORE houses and I'm wondering how they will be able to handle more residents? If you're lured in with the new construction, be sure you go over every single detail, because you can not take anyone's word. And if you have a loved one move in, be sure to be there every single day, be there for every doctor appointment, make sure you are aware of every medication. Basically, micromanage every little detail because you can not trust them to truly take care of your person.

I am so disappointed in this facility! When my dad and I first moved my mom in everyone was so nice…read moreand now I just realize it was because we were a cash pay family and they found every way to get more money out of us and not tell us why and they're so quick to take your money but as soon as your loved one passes and you have questions of why you're being charged for a month of care after they've passed away no one will call you back. These people have these fancy titles like Kirk the executive director and Vonnie is another director, then Steven apparently regional director down in the Billing office in San Diego. Not even the courtesy of one call back I've been calling these people for weeks. I've been nicely asking them to go over things with me and Kirk was very rude to my dad. He had just lost his wife and all they care about is money this place disgusts me. They're trying to charge us to renovate a room after we left it better than we got it. It was cleaned and the items were removed. These people only care about money. Be careful before you put your loved one here they'll act nice to your face, but as soon as the money stops, they could give a crap about you or your family! So to all you people over there with the fancy titles, you don't deserve them. You don't have the courtesy to call a person back asking for you to explain why you're charging for care and room and board the month after the person has passed away. This is a violation of CMS and Medicare. All you to say is refer to some paperwork, but you can't tell me which paperwork and where it is, you guys are a joke. I've been patient. I've been calling for weeks leaving messages. No one can call me back. You guys should be ashamed of yourselves. I'd like to thank Heidi, who has been able to help in her capacity and Jennifer the nurse at the location but other than that once the titles get higher, you people are despicable treating an older man who had just lost his wife like he's stupid and shove him out the door with an excuse of go read your paperwork. not acceptable! Watch out for Kirk. He cannot keep up with his lies. He says one thing to somebody, and then says something to somebody else he contradicted himself to me in the same day. We did read the paperwork and this phony language that you said is in there it's not there. I'm asking you to show me where this is why you're keeping over half my dad's money with some phony scheme of you're allowed to charge him for it. I have a bill showing charges for room and board for March and my mom passed away in February...horrible!