Love the doctors here. They are patient, caring and listen to you. Have had several surgeries all went well. Knees, both several times and wrist. Desk staff is very helpful, courteous and friendly. read more

Dr.Baquie is an excellent Surgeon. He cares a great deal about his patients. When I messed my back spinal fusion, he was very upset. I had the best painless two weeks after the surgery, then I did things that tweaked the fusion's placement. Dr. Baquie and his surgical team did an awesome job. Suggestions: with any spinal surgery a before surgery and after surgery immediately visit to the physical therapy to learn about recovery movements. I was taught after the surgery while still recovering from the surgery drugs and the recovery Fentanyl a few ways to move. My husband tried to understand the directions for me. When I had my knee replacement, an OT/PT nurse was sent to my house immediately to coach me on my recovery. This was only for two weeks, but it was extremely valuable. I had a quick and uneventful. Please help Dr. Baquie with this help. An excellent surgeon needs an OT to help explain the before prep and after surgery movement. Thank you for reading this. Jana Echeverria. read more

Highly recommend Dr. Baqaie! He's wonderful, caring and knowledgeable. I tried another orthopedic facility in Fredericksburg and was put off by the Dr and the treatment but Dr Baqaie was thorough and has helped me tremendously over the last year. read more

I do not have a problem with the people who work here. They are kind and attentive. The reason that I will never, ever go back is the disreputable way they handle the billing. When going to any kind of medical establishment, one is asked for a copay. When there is no cash required upfront, it implies that the service is covered by your insurance completely. Not here. It is not until I had visited multiple times that I find out just how high the charges are. I am sorry, but that is dishonest. read more

I have not received good care here. The first visit - dr. Baqai gave me muscle relaxants that interacted with my medications. The pharmacist was appalled by the prescription. Then I blew out my knee - I was referred to Dr McDermott. He took one look at the x-day and launched into his canned lecture on knee replacement. I tried to ask questions - he kept interrupting me - returning to canned lecture. Finally he said I would have to wait till the pre op appointment and ask Trish. I called twice trying to get information on the surgery and rehab. No response. Finally got to the pre-op appt and Trish gave me no answers - put me off to the hospital. The hospital said the doctor should have set up my post op care. They would not prescribe pain killers for my knee. Sent me to pain docs who required my records. Then the ortho practice could not get my records over. It took 3 weeks. My last appointment I had to wait 2 hours. I will be very happy not to see this awful practice again. read more

I used to be a fan but their customer service and scheduling is abysmal. Their are or were two doctors which I really liked but they left due to the poor climate. Whoever owns this outfit is doing its best to drive customers away. I overpaid on a bill and I called to get a refund but i have to receive it and it has been over a month. They told me they were merging accounting systems and I would not see a refund until July. They are very good about taking your money but not so good about giving it back. Would not recommend this place. Update. I submitted paperwork from the Veterans Administration yo have filled out by my doctors. They refused to fill it out. After I had already paid Fredericksburg Orthopaedic $60. I asked for my money back and I was told it was referred to another office with Mary Washington Health. No one has called me back. I guess I will have to wait another three months to get my money back. Ultimate FAILURE! read more

Never coming back here again. The doctors ignore patients questions and concerns and just want to push pain meds and steroids with lack of regard for patient's current health that would be contraindicative to their health. The drive to OrthoVirginia was definitely the best choice I made and leaving this crummy practice. read more

I have been trying to get an appointment for my Supartz shot since June 28. I was told at that time that the PA was out of the office that week. They said they would check on my shot and someone would call me the following week (week of July 1st). I waited all week and finally called on Friday July 5th. Was put on hold for 20 minutes. Hung up and tried 3 other times and was put on hold all 3 times for 10-20 minutes. Today, July 8, I am still calling. Called at 9:39am, held for over 15 minutes, called again at 10:00, held for over 22 minutes. Doesn't matter what number you call, whether for Fredericksburg, Spotsylvania or Stafford office, you still get same message to hold for their "Communication Specialist" - that's certainly a title that needs to be examined. I have no other option but to drive to the office and try to make arrangements in person, since it is obvious that no one is going to pick up the phone and return my call, or even answer the call. read more

I cancelled an appointment over the phone because I was moving overseas. After I left America, they proceeded to send bills to my home for cancelling an appointment. They continue to send bills to an address I don't live at. I never received care from this business, I'm not paying for service I did not receive. read more

They ARE NOT VETERAN friendly! My husband has VA medical & was approved by the VA to be seen at Fredericksburg Orthopedics for treatment. Fredericksburg Orthopedics told him he had to pay copays & he did every time. Over a year later they sent my husband a bill for over $427 that the VA was supposed to pay them. My husband checked with the VA to find out what was going on. Apparently Fredericksburg Orthopedics waited over 9 months to Bill VA & during that time the VA had changed the primary contract company that processes billing/payments. Per the contract Fredericksburg Orthopedics signed with the VA they are NOT to Bill the veteran! Not only are they billing the veteran for approved services with the VA, but they are sending to collections & threatening to have a warrant issued. They were also not supposed to charge the copays that my husband paid. My husband has personally called & gone directly to the Fredericksburg Orthopedics 3 plus time to try to get to the bottom of this on top of calls to VA where a case is open on this. Bottom line Sharon Z. At Fredericksburg Orthopedics told VA well this is the only way we can get paid so we bill the veteran. They are not only out of compliance with what they agreed to with VA, but they are breaking the very contract terms they agreed to & trying to damage a veterans credit. They said they would "try" to stop it from going to collections. Since they refuse to cooperate & are causing loads of stress for us, I decided others should know how they are treating a veteran who came there with VA approval for services & how they are not holding up what they agreed to with VA & charging the veteran something that is VA responsibility. read more

Smashed my finger in a car door and nearly severed it, broke the top of the bone too. The ER at Stafford hospital sutured it and referred me to a hand surgeon to reattach the bone. I found Dr. Constantine and am so glad I did. He listens, is extremely pleasant, patient and thoroughly explains optional surgery and treatment. He discovered I have cubital tunnel in both elbows and did 'release' surgery on one, healing very well with minor scars and surgery on the other elbow is scheduled soon. The negative reviews in here are for the office staff, NOT the doctors. Dr. Constantine is amazing - I have never waited more than 15 minutes and considering that the doctors may get called for EMERGENCY this is not a bad thing. The office staff is incredibly busy and wait times for them to pick up the phone are L-O-N-G and you have to click click click through phone options to get to the right department - if you hit 0 for operator it disconnects you and you have to call back. Plus the lady on the recorded line says 'please listen to all our options as our menu has changed" Really, well it hasn't changed for people who have NEVER called you before and I've been going here for more than 1 year and you STILL have that damn message on forcing us to click and wait so it's no surprise if someone gets pissed off at the staff but this should not take away from the amazing doctors. Staff is not entirely pleasant, they need to understand we are usually already in pain and don't like doctors offices to begin with so your attitude is going to turn people away. read more

I saw Dr. Sokolow today for wrist pain. After reading some of the reviews, I was rather nervous to see him but he was the only appointment available this week. I thought he was terrific. Not rushed, not stern as some have complained. He showed me diagrams and gave a clear and simple explanation of my wrist problem. He offered me several different options on how to treat it, and gave his recommendation to start with a topical anti - inflammatory. His staff were friendly, professional and efficient. I recommend this practice and this doctor. read more

They were able to fit my appointment in quickly, which was great. The doctor was awesome, however the reception and phone staff seems to have slacked off. Upon approaching the desk at the Stafford location, I was on crutches with a broken foot. The receptionist mumbles everything she is saying and then proceeds to hand me a tablet and a clip board to fill out information. I asked her how I was to carry these items and she shrugs and says "I DONT KNOW" My appointment was 45 minutes late, they made me a pay a balance, they said they had wrote off from 2016, but they never sent me a bill. Said they don't send bills out for under $50. I still don't think I owe it, but you cant understand their billing pages. I update my information, give them my new pharmacy, they call it in to the old pharmacy. I call to get their help and they tell me the doctor isn't in and wont be until Friday. Then I was told I could call the pharmacy and fix their office's mistake. Think twice before going here. They were great when they were smaller and now they don't seem to care about their patients now as much as they once did. If I wasn't already being seen, I would find another doctor. read more

Docs good PT good Medical staff good. Front desk and scheduling awful. They act like they are doing you a favor. Concur with Neil. I've given them plenty of feedback and it doesn't matter. Tell the scheduling staff to quit telling us when we will and won't be seen either-specifically Alex. read more

I agree with other review that communication is horrible. I have been trying to schedule surgery and have left messages every day since July 1. No return call. They recently merged with Mary Washington Healthcare and no one knows how to handle the new system. The receptionist told me that they haven't been fully trained. Since I was unable to get through on the phone I went to the office two separate times and still do not have a date for surgery. They are the ones that told me I need surgery but now I can't schedule it! What a joke. read more

I had surgery on my knee and have not heard one word in the last 10 days after my surgery from the doctor or anyone from this office I've had to scheduled appointments and when I show up they act like they never had the appointment with me at all I still have stitches in my knee and cannot get them to budge one in to help me I highly recommend you either suffer or go somewhere else because this place sucks read more

My wife had an unbelievably bad experience with a PA here. She said my wife's spine looked "crappy". Really? From a medical professional? On a first interaction with a patient to use such crude language? I suggest this practice give their staff a remedial course in bedside manners. read more

100% disabled veteran. I had an appointment today for pain shots at Fredericksburg Orthopedic Associates. Drove 142 miles for the appointment but was 3 mins late to the appointment because I stopped to help one of THEIR patients from a wheelchair to her car. The rude front desk clerk said that because I was 3 minutes late that I could not receive my pain shots but happy to let me have a consult which I already had in order to secure the appointment. They can be 45 mins late on my appointment but I cant be 3. What a way to treat a customer let alone a 100% disabled vet. I won't be back. read more

The worst "medical" practice ive ever visited. They're only interested in how many copay they can milk you for. No issue was resolved but I got tons of controlled substances. ...thanks. In addition, when I asked to have a form filled out for a work accommodation and paid their fee and waited their standard timeframe for processing not only was it filled out incorrectly but they require an additional appointment to be assessed for work. ..um....I just had 3 visits and was put on 6 different meds. You required duplicate x rays, an mri, 3 appointments back to back with copays, 6 prescriptions and I need additional evaluation? Yeah ok. Bye. This place is a total fee generating scam. Their only saving grace is the dr they refer to for pain management (after the 4th visit) He's amazing and his office staff is really professional and pleasant. But in terms of this office and Dr Greenberg and his staff please go elsewhere if you can. read more

I would not recommend this place. They don't follow up. Wont pick up the phone. the Dr. was great the first time I saw him. But try to get communications from this place is the worst medical experience of my life. They have wasted my time and money. Just glad I didn't get surgery here with this type of service. read more

Dr. McDermott is the greatest. He gas excellent bedside manners and makes you feel like you are his only patient. I recommend him to everyone. read more

This place is awful from the staff to the doctors. It literally took me 18 minutes on hold to get my first appointment (on hold 16 minutes of that time). They were cold, robotic, and hateful. I saw Dr. David A. Zijerdi he not listen to me or what my problem was. As soon as I said knee problem he just blanked out and decided what the problem was (it was not). I saw him for a maximum of 5 minutes. With instructions to go to their physical therapy department...surprise! He scheduled un-needed appointments I went in and he said go get this test and come back next week, instead of having the test done before I went back. My knee pain increased he said just continue to go to physical therapy it will get better. I can't do anything else here. What?? I have since seen a good doctor steer away from this place. read more

Very disappointed with Fredericksburg Orthopaedic right now. I've had several surgeries here. I've been coming to them for over 8 years now and I've even referred several people to them. Every time I come here I end up waiting for at least 15-30 mins sometimes later to be seen by a doctor. I've never complained about that. Not once! Today for the first time ever I was running late for my 1045 appointment because I got stuck behind an accident on 95 at exit 140 with dead stop traffic (hate 95). I called to tell them I'd be most likely 10 to 15 minutes behind schedule because the traffic was soon to clear after the accident site (side note I live 45 mins away and left early to avoid this). At this point I was 10 mins away after traffic cleared putting me at the facility at 1055 They said well we have things to do this afternoon so we can't see you. Seriously!!!? Only 10 mins late! The receptionist had the nerve to say "feel better" when I showed up 10 mins late. Smh I now have to head to urgent care. I will have to find a new practice to go to. I've been loyal for years, even while living very far from the practice and I've never caused or had any issues and this is how they treat me. 45 mins both ways lost out of my day because of being 10 mins behind schedule even though they are always late to see me. They've lost a loyal patient over 10 mins. Hypocrites! read more

I was referred here by the Department of Veterans Affairs and I presented myself early for my appointment today as I am a 100% disabled veteran and these appointments are very important to my well being. My greeting was less than decent as what followed was way worse! I was asked if I had the referral and to my surprise they did not have it. To be fair, the VA failed as they have been known to by not getting this information to the office. I was told that without a referral I could not be seen and that I should call them to see if I can get the referral. 1. I did not have a phone on me. 2. I have no idea who they spoke to at the VA to make the appointment. 3. Why are we waiting till the last minute to ask me for this? I spoke to the administrative manager (Ms. Sandy) and she stated she would see about getting the copy of the referral. An hour later I get a call and a voicemail is left by Amanda, wanting to know what to do with my appointment and maybe I wanted to pay out of pocket? I called back to communicate that I had been there earlier and that Sandy was to take care of the issue. They young lady on the other end was very condescending to say the least. I hope they do not treat all veterans like this..........BAD, BAD, BAD! read more

My husband has been going here for years and only goes to 1 location for appts/injections. He shows up for his shot and they tell him it is at the fall hill location which he never goes to....he drives there and they tell him sorry you are 8 minutes late and need to reschedule. He said you are going to make me wait in the lobby for an hour anyway so they refused to see him. They agreed that he has never been to this location but none the less. He took him medicine and will find somewhere else to go that knows how to handle customers! read more

Doctors own the practice but the receptionists and front office workers will make or break the medical office. Unfortunately for Fredericksburg Orthopedics, if it's anything other than collecting copays is a complete failure. Being told multiple stories by multiple workers about paperwork, zero patient compassion, no drive to go the extra step in helping patients, PATIENT having to do the legwork and phone calling to handle minor tasks between insurance, pharmacy, and dr office. That's what others get paid to do. Looking at other reviews, I'm not the only one feeling this way. read more

Beware!! They over bill for everything! If diagnosed with any fracture, they bill a set amount regardless of what treatment is done. $560+ for X-ray and wrist brace! What I owe after insurance adjusted for over $500. Robbery!!! read more

I was treated by a Dr. who has left the practice and I received excellent medical care. However, I have had ongoing billing issues which I have been trying to resolve. These include payments not credited, unjustified charges, etc. I have spoken to people at PT and the billing office, written a letter, made all payments that I owe and continue to get bills which grow each month and am now receiving threatening dunning letters. No return phone calls, no acknowledgements of my letters just bigger and bigger monthly bills. This has been going on for almost one year and now they are threatening me with a warrant. read more

My husband is a patient of Dr Squillante he performed surgery on my husbands back as well as a dear friend of mine infact it was my friend that referred us to him but what she failed to mention was. how his nurse as well as the office staff mostly the office people act they are so unprofessional they are the worst most hateful group of women i have ever had to deal with not to mention how long you have to wait for apointments weather its your first one or a follow up you will def.wait over an hour before you are called also the doctors dont call you back im not sure if the doct. get there messages or what all i know is my husband had alot of pain after surgey we couldnt get his pain under control i called 7 times one day the doc never called us i had to wait and call him afters hours through the answering service witch i think is crazy, I cant tell you how we wish we had done our research before going to this place i do believe we all want the samething when seeking a doc someone whom is good of corse someone we can trust someone whos knowledgeable someone whos warm and friendley one whos compastionate someone we can trust and just because you answer a phone or take a payment weather you are the doc or not you still work under him your repasenting him as his employee i have to question these doc.and there integrity how you have a bunch grouchy rude unprofessional women treat your patients in the maner they do. I will inform as many people as i can as to how myself as others are treated by the FREDERICKSBURG ORTHOPEDIC ASST. its wrong no one deserves to be treated the way they treat you there, The friend of mine that ref. us there said she has been treated poorly many times by them but she has complained and no one does anything to correct the problem and its true i have sent letters i have called about the situation as well and shes right they just dont care .... please think twice before going here theres other good doc out there with employees who care and are kind . read more

This has been the worst experience EVER. On 6/30 I fractured 2 bones and damaged my perennial nerve in my left leg and was referred to Fredericksburg Orthopedic Associates by Mary Washington Hospital. My appointment at the clinic was 7/3. At my appointment I received no X-Rays and they sent me home in a brace. I was out of work for 2 weeks so my company put me on short-term disability. Unum (the short-term disability company) sent the doctor's office my paperwork work in order to start the process but received a fax back notification that I needed to pay $20 in order for the doctor to fill out the paperwork. What?? The next day I called the doctor's office to pay this fee and they said they have no record of Unum sending any paperwork and didn't know what I was referring to. What?? On the 23rd of July I paid the fee and "thought" my paperwork would be sent to Unum. NOPE! I have been calling the doctor's office everyday about 17 times a day to see what the status is and no one has any information to provide me. I have left a billion and 18 messages and my calls have not been returned. They don't know whether or not they've received the paperwork via fax from Unum; they don't know whether they have received the paperwork via fax from me. What??? Unum has records where they've sent the paperwork over 4 times. I don't understand. Didn't somebody get the paperwork off of the fax machine? And if not let me know so I can resend it to you. Today, 27 July I finally spoke with someone they said Medical Records has my paperwork but they are waiting on a Authorization Form to be signed by me. What?? I sent that over 4 days ago. Then they tell me when did you make the $20 payment? We have not record of it? What?? I made that payment on the 23rd. How can you not know that? Oh, sorry we have to track that down. What?? I am totally pissed of and dissatisfied. I have never had such poor customer service. My employer started my disability process on the 11th here it is the 27th and the doctor still hasn't done their part to help complete this process; therefore I haven't been paid. I am out about $800 + due to their mistakes. I have an appointment on the 14th of Aug and at this point I don't want to return to this clinic. I am going to request my insurance refer me to another doctor. read more

My young daughter had an appointment last week for her wrist. We were referred to Dr. Sokolow's office by the emergency room where she was previously seen. Upon arriving the front desk staff was extremely nice. There were two people in the waiting room and after we arrived two more people arrived to be seen. Everyone in the waiting room was called back to be seen before my daughter. We sat in the waiting room just under two hours! At this point I was furious. When the nurse finally called my daughter's name not once did she apologize for the wait or offer any explanation. Once in the room she cut my daughter's temporary cast off for the dr to examine her wrist. We waited an additional 15 minutes in the room for the doctor came in. When he came in he didn't offer an apology for explanation either. After the examination I was not surprised. To say that he had horrible bed side manner would be an understatement. He was abrupt, rude and after 5 minutes of physically looking at her wrist determined it wasn't broken. He then let me know I could clean up and throw away the temporary cast the nurse had removed from my daughter. And he left the room. I would never refer anyone to Dr. Sokolow's office if he is any indication of how the rest of the practice is ran, EVER! read more

I have been a patient with Dr. Squillante for 12+ years. He has completed five spine surgeries for me and this is NOT a reflection of him or his PA Heather as they are both amazing and wonderful. However his nurse Sarah is loud, aggressive and just down right rude. The front office staff in the Fredericksburg location are the most incompetent people I have ever met especially the billing staff Tara(?). I asked for a specific form to be done per my insurance company and she down right refused. Sarah will violate your HIPPA rights at any second as I've seen her personally come to the waiting room to yell at patients for no reason. I recently had this happen to myself when I asked for an X-Ray to be done outside of their office in which she told me NO in an aggressive manor. You would think they are aware that insurance companies are beginning to follow in Medicare's footsteps and their reimbursement rate is based off patient satisfaction. I've called my insurance company and told them already so they will not be receiving the full amount in which they expect. Hopefully they can get rid of these stupid employees ASAP!!! read more

Absolutely horrible service. My mother suffers from chronic wide spread pain, caused by compressed spinal disks and a never healing broken foot bone, as well as complications from degenerative joint disease and fibromyalgia. She ran out of her medication, called for an appointment and had to wait 3 days for the call back, and another 5 days just to schedule. Now due to storms (which understandbly are in no one's control) her appointment has been cancelled and rescheduled for yet another snow day. Instead of floating her any kind of temporary medication, they coldy and callously stuck to "no prescription refills" despite the fact that her doctor had given the ok to refill over the phone at my mother's last appointment. I called, and was instructed that a message would be left and the doctor would call me back shortly. After waiting three hours and calling in two other times decribing the urgency of the message I was informed that the doctor had left for the day and would not be able to return the call. Further more it is their policy that any call, urgent or otherwise has a turn around of 24-48 hrs. Top it all off with the customer service rep that has the audacity to cop attitude when you ask them if there are any other available options, or people that could be spoken to about this issue. NEVER go to this clinic. Their propensity for gross neglience of their patients and absolute disregard for basic cutomer service makes me wonder how they stay in business at all. read more

At no point in my relatively short (thank goodness!) experience did I find this group helpful. It began with telling my son, the patient, that he was wasting their time if he wasn't in CONSTANT pain. When my son explained all that had occurred to bring him to their office, the doctor gained the viewpoint of the shoulder expert who quickly determined upon examining the MRI results that he had partially torn cartilage and labrum. PT was recommended, but could not be through them since he is in a college town over 120 miles away. They made getting his medical record difficult at every pass, contradicting themselves at every turn and billed me twice for the same slim 3 pages of information--we already had the MRI in hand as it was done via our primary care physician. They cannot be bothered to phone you back even when you leave detailed messages. We are blessed to have multiple options for help in this area. In relating my experiences to friends, I found that rather than an isolated incident, this group has treated others in this shoddy fashion. I wouldn't go so far as to tell anyone who to choose, but would steer you away from this group unless you have absolutely no choice in the matter. read more