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    Mary's Professional Alterations

    3.0 (2 reviews)
    Closed Closed

    Services - Mary's Professional Alterations

    Clothing alterations

    Clothing mending and repair

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    3 years ago

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    Dry Clean Factory

    Dry Clean Factory

    (135 reviews)

    $$

    Spoke with the new owner for my alteration…read more The time frame he initially stated was the same as the time the service was rendered. Him and his staff are extremely personable and nice. I appreciate the assistance to get my wedding dress back in time altered and dry cleaned for my wedding.

    This is my first time going to them. On site staff was nice. I had several blazers cleaned and one…read morerepair on jacket-no complaints. The issue was miscommunication with a slacks to be altered. I wanted waistband to be altered (add inch with elastic). I provided fabric to be used if needed. They couldn't find my pants when picked up blazers (not in system). I was waiting for response on if they could do it and to give me quote. Staff called manager, quoted $45 and I said pass, please return slacks. Came back from vacation to pick up pants- they were altered. Elastic was not used and neither was my fabric (which is fine, but they kept it). I was upset with whole ordeal. Staff called manager again. Heard exchange and she asked him to speak to me- he declined. She offered a 20% discount. I said 25% because they kept fabric ( it was pricey fabric). I realized when I got home they didn't even add the elastic. I asked manager to call me back. This is the 3rd week day and nothing. I should have asked to put it in writing. The work was done well ( but missed elastic), the problem was disorganization, miscommunication, and lack of ownership from owner/ manager- he personally has not called to apologize.

    Mary's Professional Alterations - sewingalterations - Updated September 2026

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