BEWARE of this practice, post is long but worth the read…read more I had been a patient for 3 years at this practice, and while always satisfied with my care, things changed with the introduction of a new provider. October 2025 at my regular cleaning, they were "running behind because of the new provider" (quote from my Hygentist Bev). She rushed me in, cleaned my teeth, took new X-rays, and she was off to get the new dentist for the exam. He introduced himself, gave a 2-minute exam, said " nice to meet me and off to the next patient. After his departure, Bev informed me that I needed two crowns and they should be done as soon as possible, for fear of further damage. Interesting....I had not reported any changes or pain. Off to the checkout I go. Checking out the total for the day was $328.00. Evaluation $70, Bitewing Four Image $100, and Prophylaxis $158. The estimate I was given for the two crowns total $4640.00. Wait....you want me to invest $4640.00, allowing someone who spent less than 5 minutes with me doing the work? Nope, getting a second opinion. AND!! I called the office and spoke with the office manager, Pam, about my experience. She told me they would/could do the work at the current price because after the new year, prices go up 5%. Found my wonderful previous provider, made the appointment, arrange for x-rays to be transferred. (See my review at Concord Smiles, 13 Wall St., Dr. Dulock) New appointment, all was going well until I found I needed new X-rays, Schell Dentistry had failed to provide the latest October 2025 and Dr. Dulock needed to see if any changes. Schell's office sent 2023 and 2024, but not 2025! Those of course, were the most important to see the changes for the impending new crown diagnosis. New X-rays were taken and after comparing, Dr. Dulock saw no changes from 2023 and 2024; he felt no crowns were needed at this time. He did mention that perhaps at some point in the future these fillings might need replacing, but not now. Yay, Dr. Dulock, thanks for taking the time! Today, December 16, I called Dr. Schell's office and again spoke with Pam to let her know the October 2025 X-rays were not sent and there had been an "error" perhaps on their end in transferring my files. She put me on hold and when she came back, told me the files had just been transferred. Don't need them today; I needed them yesterday. Pam also informed me that Concord Smiles "could" have called for the X-rays yesterday. Honestly, it took me two phone calls due to a busy signal to talk to her. "We are busy" was her reply when I pointed that out. And when I also pointed out that had the new provider, Dr. Mahlik taken the time to examine my x-rays, perhaps he would have come to the conclusion that no crowns were needed? She, Pam, became very frustrated with me and accused me of being "mean"? Seriously, I thought I was very much under control and being polite based on the service their practice had given me. She did wish me a Happy Holiday or have a nice day wish, it was a brief comment before hanging up on me. Moral of the story - get a second opinion, I'm VERY glad I did.

I really liked Dr. Schell! He took good care of my chompers, and even repaired the tooth I broke…read moreat Murphy's (see the Murphy's review) and you would never know the bottom 1/3 of my tooth is fake! Well, now you know, but you wouldn't have known if I hadn't told you. His hygienists were cool and for the first time ever explained why flossing daily is so important. I then started to floss daily. Dr. Schell wins! The staff does sorta rush you through and the end of the visit is awkward. Do I stand here? Do I pay? What do I do? Oh, please, somebody tell me I'm so LOST! Eventually they tell you to stand HERE and pay THIS. I also got my teeth whitened with the system where they make a mold of your teeth and the goop goes in the trays that are made from the mold. My trays were uncomfortable and I went back in and they adjusted them. And the goop made my teeth hurt and made me ultra sensitive to sound, which is weird, but I've met somebody else who had that happen to so I am NOT the only one. Anyway, the system worked well and my teeth are white as new snow in Enfield Center. Yay! I also thought it was cool that Dr. Schell was, at least when I saw him, on faculty at Dartmouth. Fancy. He did send my records quite expediently when I moved and changed dentists, and that was very nice. I would see Dr. Schell again, if I ever moved to NH again, which will NEVER ever ever happen. So maybe you can see Dr. Schell instead.

My family has been going her for 20 years and they have always been great. Im not sure where the…read morebad reviews are coming from - but we have had 0 issues with them

I am quite pleased with the excellent care I've received. The staff are great. I recommend this…read moreservice to all.

Just the "VERY BEST!" Doctors and hygienist! The staff is amazing and friendly. They make you feel…read moreat home for sure. I wouldn't go anywhere else! Quality Care, it's about you first. My Dentist is on top of his game, as much as I hate going to the dentist he makes it worth the while. I can not thank Santavicca Dental Prifessionals, as that's just what they are at their job, Professional

I will start by saying that I really liked the two dentists that evaluated me. The 1 star review is…read morefor the annoyance of them not being able to keep a hygienist and high turn over of staff showing me that there is an internal problem. It is so difficult to book appointments, even if you are an established customer, unless you are booking a procedure with cash flow to the office. I waited a few months post my time for cleaning due to lack of staff only to be notified less than one week before my appointment with phone call stating appointment will need to be canceled due to no hygienist. They then stated when they hire someone they will call me to rebook. I've decided to leave the practice. Plus, the two secretaries both have attitudes making the whole overall experience poor.

This isn't retail: this is medicine, but friendly and with a glad-I-met-ya attitude…read more Angela is a super dentist who brings in amazing support staff to perform flawless hygiene, insert seamless fillings, all with no lasting pain. Less than two hours after an appointment of two fillings and a cap, the injection sites where Dr. Santavicca had poked me for novocaine had stopped aching. The hardware is as good as I have had in 40+ years of modern dentistry, and the software technology seems to be the optimal level of sophistication (including 3D imaging that accesses "before", "during", and "after" tooth alteration procedures). Another thing I noticed with this nearly all-female staff was that their dexterity was top notch the entire time, 9:00 a.m. to 11:30 a.m. So, it is first thing in the morning, and both the dentist and technician were coordinating very complex checklists of elements with patient, but cheerful airs. How do they do this for every patient? Somehow, they do.

Dr. Santavicca seems to run her dental practice as if her main priority is to make money, not care…read morefor her patients. Many times I've felt humiliated because I had to wait for my insurance to kick back in before I could proceed with whatever procedure she wanted to perform. And those procedures that she and her colleagues did perform, they did not perform well. I've had numerous problems that were her fault, and yet, I had to pay for her mistakes. I went to another dentist who confirmed that costly mistakes were made. I would not recommend her practice.

I've been to a lot of dentists. I had a horrible experience at Hanover st dental. I came to Aspen…read moreto see if they could fix it. The prices here are so much lower then anywhere else I've been. I've had a great experience with them. Everyone who works there is so friendly and helpful. Dr Steven's is amazing. I trust him 100%. I have extremely bad anxiety and he was so patient with me. Definitely recommend Aspen in Lebanon. I will never go anywhere else.

PREDATORY CORPORATE BILLING MILL--CHECK YOUR LEGER BEFORE PAYING. This facility operates on…read moreaggressive sales commission quotas, upcoding treatments to maximize corporate profits. They assume patients won't read the insurance codes or double-check the math. I went in for a front tooth restoration, but the staff completely ignored my consent to perform unauthorized work on the wrong tooth surface just so they could bill insurance for a high-payout Posterior/Back Tooth Composite (Code 2392). They left my front tooth completely broken. This is the second time this location has worked on the wrong area of my mouth. At checkout, an employee named Tessa subjected me to severe financial duress, refusing to let me leave the building unless I swiped my card for an outrageous $986.40. They claimed this was a "historical balance" for an August 20th cleaning, which was an outright lie since my active insurance already processed and fully covered that visit weeks ago. Their own printed statement proves today's filling was capped at a patient responsibility of exactly $102.00, meaning they overcharged my Visa card by $884.40. Their ledger is completely glitched with a negative balance because they manually forced this fake charge through. I have already called their corporate office and initiated an official chargeback dispute with One Credit Union. Formal fraud and malpractice complaints have been filed with the NH Attorney General's Consumer Protection Bureau, the State Dental Board (OPLC), the FTC, and the BBB. Do not let this predatory branch bully you or touch your teeth. I will get a lawyer up and you should too if you have been a victim or this place! & if you don't get your money back! WARNING: PREDATORY PRACTICE, MEDICAL MISCONDUCT & SALES METRIC SCHEMES. Do not trust this office. This corporate dental chain operates like a high-pressure retail store, upcoding treatments to hit daily production goals. They take advantage of patients assuming they won't look at the billing codes. I went in for a front tooth restoration. The clinical staff ignored my explicit instructions and performed an unauthorized procedure on the wrong tooth surface just to log billing code 2392 (Posterior/Back Tooth Composite) which commands a higher payout, leaving my front tooth broken. This is the second time they have worked on the wrong tooth area. Worse, at checkout, the staff (Tessa) held me under extreme financial duress. They flatly refused to let me leave the building unless I swiped my card for a massive $986.40 charge to cover a fabricated "historical balance" from an August 20th cleaning that my insurance already fully paid for weeks ago. Their own printed walk-out statement explicitly caps my true responsibility for the day at $102.00, meaning they forced an unauthorized overcharge of $884.40 out of my pocket and left my account with an impossible, glitched negative balance. They lie about active insurance to force immediate cash collection. Corporate fraud, consumer protection, and medical licensing complaints are officially logged with the NH Attorney General, the State Dental Board (OPLC), the FTC, the BBB, and my bank for a full fraud investigation. Avoid this predatory corporate mill at all costs.& don't be afraid to report them as well to all of these agencies and get a lawyer if they don't respond with a resolution! they will not get away with this! THESE REVIEWS ARE REAL!!!!!

Dr. Patel is very condescending and Arrogant. I had 1 crown done which turned into 2 and from the…read morestart did not feel right. I told her so before it was cemented in. She said it will be fine and cemented it in anyway. My bite was messed up and when I went back she said it is perfect and she does not make mistakes. I just need to get over it. I went to another dentist who immediately saw that the crown was way too sharp and he filed it down and was much better. Then I had to go back a second time to this other dentist for some pain and they found a chunk of cement that Dr. Patel did not clean off. I was in pain and had not eaten in days because of what she did and I was literally crying her chair. She was cold, and uncaring and told me she was right and I needed to deal with it. I strongly suggest you do not go there!

Arrogant, disrespectful providers. Never have had a less professional experience. Prices are higher…read morethan anywhere else we have been in New England. They claim to be in network, but charge far beyond what insurance pays and then blames the insurance. I do not recommend them.

The reception and assisting staff were very friendly. Dr. Syed was cold and allusive at best. He…read moredid not have the calm, reassuring, or even patient demeanor that one expects from a dentist-.He was gruff, and generated the air that he was in a bad mood. His only words during the entire hour long procedure were " stop moving." He completed my root canal surgery, and filled additional cavities- however he also prepped the area for a crown- which I have no plans on getting as it is a back tooth- driving my copay up significantly. I do not ever plan on returning.

I had dental emergency with face swelling and fever , and Dr Natalia Streltsov scheduled to see me…read morethe same day , and successfully resolved my problem. She quickly assessed what was the issue , suggested treatment and I was feeling better after the procedure and my issues got resolved. She gave me clear instructions what to do after the procedure and followed up with me the next day . Thank you Dr. Strealsov!

Dr.Phillips and his team have been amazing! They have literally transformed me!…read more They are very kind and current with the latest techniques. I am a very nervous patient and I keep coming back and literally have only cried once! So that's a real accomplishment for Dr.Phillips.In addition to making my Teeth look better than they ever have. This group is great and I would really recommend them.

Roger Phillips has been my dentist for over 15 years and I love going to my dentist appointments…read moreevery 6 months! The staff feels like family, and Dr. Phillips comes in for every appointment and checks up on your teeth personally, and he always remembers everything about me and asks for life updates. I'm about to move and am so sad to realize that I'll have to find another dentist- I can't express how happy I am with the years of friendliness and expert teeth cleaning. Thank you Dr. Phillips!

This practice has great dentists, kind and thorough hygienists and superb efficient and friendly…read moreoffice staff. Not only do our teeth stay cared for but last visit a staff member chased me in the rain to make sure I didn't walk our dog on a certain trail due to ticks. That was so not her job. Truly feel like they care about us as people as well as our teeth.

From the owner: At Lyme Road Dental, we are a team of preventive, restorative & reconstructive dental professionals…read moredevoted to restoring your mouth to optimal comfort, function, and aesthetics using state-of-the-art procedures. Our dentists, Dr. Melkers and Dr. Wonsavage, strive to treat patients who care about their health and desire to retain and use as many of their natural teeth as possible for a lifetime. We specialize in smile enhancements through the use of Smile Design, Porcelain Veneers, and Dental Implants, in addition to a wide array of other services. Visit us today to experience our unique approach to dentistry!