I have been a patient with Masland Associates since I was a teenager. Basically, as long as they have been around. I used to love them, but recently I have been disappointed. Just because you aren't feeling well, does not mean you have COVID! I know my body and know what I may have or not have. I've recently had a sinus infection, and instead of treating me, they made me go through COVID testing before they would prescribe meds. By the time the tests came back NEGATIVE, as I knew they would, my sinus infection turned to a sore throat from drainage, worse pain and pressure and a cough. Now they prescribe meds...that did not help! If they would have given me something when I actually started the symptoms, I would probably feel better by now! read more

I've been a patient with Dr. Doug Bower at Masland Associates for the past several years and I've always felt respected and well-treated here. The front office staff can be a little short and testy sometimes, but I find that they are normally very friendly considering the busy-ness that's always happening there! Masland Associates also has their own lab onsite as well, which has been convenient when I've needed it. I'd recommend Dr. Bower to anyone - he's friendly, knowledgable, and has a good sense of humor, which I find helps relieve some of the stress of visiting a doctor's office! Over the past year, I've been blessed that Dr. Bower has been able to send my prescriptions straight to the pharmacy. For years I had to call 48-72 hours in advance, make time to go pick up a physical script, and then take it to the pharmacy. Now I request my script via phone or the new online portal and within a day or two, the pharmacy calls me to let me know my script is ready. read more

As a patient in the practice for 6 years, I have been disappointed in several fronts. They have lost 2 amazing women practitioners who were astute, good listeners and good diagnosticians. There must be an internal disfunction for these 2 women to up and leave with no notice to their patients. The waiting room and lab waiting area are very outdated and in need of TLC. It gives me the creeps to be there. read more

Please do not go here. Well you can, but plan on terrible service, charges that must be disputed on every visit, and mostly, wait for it....wait for it...wait for it....L O N G W A I T S!!! If you do go, pray hard! read more

I was briefly a patient at this practice when my primary care physician transferred there from another office. Although I really liked him, the office staff was rude and inefficient. I was unable to get a flu shot (finally went to the drug store), did not return phone calls and getting prescriptions filled was a long process. I ended up moving to another doctor and they charged $25 for sending my records. I checked with other practices and I couldn't find one who charged this fee. Another reviewer had commented about the staff being "short and testy", but said it was probably because they were busy. Does it really excuse that kind of behavior? The office where I am a patient now is polite, friendly and efficient, which makes my interactions much more pleasant. read more

The docs here are accessible, patient, and caring. I could go on and on about how great the actual medical staff is, including the lab (minus one grumpy-gus who always seems to have an annoyed/exasperated tone to her voice). Their records are digitized, I've personally not had a problem with billing or my insurance, and I'm usually able to get an appointment right away when I need one. I've had to wait a while to see a doc, but only when I have one of the last appointments of the day (which is usually the fault of late/long-winded/complicated patients ahead of me, not the staff at the practice). That being said, I find the switchboard/office staff to be downright atrocious, so much so that if it weren't for the quality of the doctors, I would go somewhere else. If you call while all available personnel are on the phone, you have the option to leave a voicemail. A majority of the times that I have done this, I've never heard back. I've waited patiently all day only to have to try again the next day when no one can be bothered to return my call. When it came time for my mail-order prescription to be refilled, the mail-order service sent a reminder to the doc's office. A few weeks later, the mail-order service contacted me to say they never heard back. I went into the office in person to find out what happened, and they said, basically, "Oops, we never faxed it." This happened twice. I've also gone in to have a regular script called in to a pharmacy. They said it would take a few days. A week and a half later, the pharmacy hadn't heard a peep. Now, I get that they have a large number of patients. But if you lose the ability to help people, there's no reason for you to even be there. I don't know what the answer is - stop accepting new patients? Hire more office staff? Design a contact protocol that keeps people from sliding through the cracks? Something has to give. There's no sense of courtesy or urgency; whether you're quite ill needing a doc appointment, down to the last pills in your script, or just looking for the answer to a very simple question, it's like pulling teeth to get the help you need. read more