Goat moved us today and did an amazing job. Very professional and took great care of our furniture…read more Highly recommend using this moving company especially for my military family out there!

****Update*** Our move was 7/27 and I guess after reading more ugly reviews we kinda got off lucky!…read moreYikes! I have tried to negotiate to have GOAT honor the "free fuel/truck" charge on their website. They refused. I asked them to reimburse for the mileage that I spent on my vehicle for a 2nd trip that they caused as we had to go back to the old address to ensure they loaded the items that they missed on the 1st trip. Their "customer service" refused. So, they caused an unnecessary 2nd trip because they had another customer's furniture in their truck upon arrival and because the crew was too lazy to put everything into the truck the 1st time...yet, they don't refund because they're only offering partial services. When I place a grocery order they credit for the items they don't have in stock...they don't charge me the same price for partial services provided. Just know this company just wants your money. They do not care about you or your move at all. ______________________________________________________________________ I've thought a lot about this experience before writing my review. First, we have used professional movers (3 different companies) prior to this experience. All of them went well or very well. This was absolutely no bueno. 1. There's a moving special on their Yelp page "First-time customer special New customers get a free fuel with a purchase of $400." We did not receive this as they charged us $80 fuel/truck fee non-metro. 2. The moving vans on their page are clean, have their name, and don't have missing pieces to the door to prevent items from falling out. See attached picture of the van that came to our home. It looked like it has survived downtown Los Angeles. 3. The movers on this page are wearing uniforms. Our movers showed up in plain street clothes. They didn't announce who they were, they walked in, immediately told us they were not advised by customer service/sales how much stuff we had to move which, brings us to #4. 4. They advised that because they weren't notified how much stuff needed moved they already had another customer's items in their truck! This led to two trips, an extra hour of time, me calling/emailing about 10x, and absolute frustration with the entire process. See attached pic (none of the items in the truck belong to us). This is as soon as they arrived and opened the door pre-loading our belongings. 5. I knew exactly how many boxes we had, the crew volunteered we were very organized, our move from a 3br w/ a garage 2 yrs ago took 2 hours from arrival to unloading finished at this address. When the crew walked in the lead told me no less than 5 hours to move a 2br apartment. He then notified me that he wouldn't be able to wrap any of the furniture or it could take at least 7 hours. It ended up taking exactly 3 hours as I had indicated to customer service, plus an hour for them to drive back and pick up a few items that would have fit if they didn't have the other customer's furniture in the truck. This 3 hours included them finally wrapping the furniture. We had to donate some of our own blankets to the cause as they didn't bring enough blankets. 6. After trying to reach customer service for 3 hours, then negotiating for over an hour, we finally got them to waive charging us for the 2nd trip driving time. However, see #1 where they charged us for fuel even though their promo on Yelp (which is how I booked) says no charge for fuel. 7. Overall the move itself was 10x more stressful than it needed to be. They should send an empty truck as they never notified me that they were sending me a partially filled truck. And, they certainly didn't charge me for only the portion of the truck available to me. If you advertise "no fuel/truck charge" then honor it. When your website shows a professional truck and crew wearing uniforms then offer that...it helps a house of ladies feel safer. And, on moving day answer your phone and solve problems within less than 4 hours as it makes it seem that now that you have my money you no longer care. 8. The lead spent the last 20 minutes of the initial unloading time rearranging the previous customer's belongings and GOAT's equipment. So for 20 minutes we paid for 3 crew and received assistance from 2. 9. Customer service were all very polite...even during the crisis they caused. I will be asking for a refund for the portion of the fuel charge that was billed in error. I'm not even asking for a refund for the portion of the truck we weren't able to utilize since the truck was partially filled with another customer's inventory. And, I didn't ask for a reimbursement of my wasted time and my own vehicle's fuel for a 2nd trip. I will not use this company again. See attached photos to back my claim.