Horrible company to do business with. Customer service is non existent. Once they get your money…read moreand if you have issues with anything you will not hear back from them. They will just ghost you like you didn't exist.

I purchased a Hearthstone propane style gas stove from Preston Trading Post. I sourced several…read morevendors before making my final decision. I worked Creg in selecting the stove and fealt confident in his ability to provide me with the best product to suit my needs. Creg informed me that I needed to have the installer inspect and report back what type of pipe connection I required before i could purchase the stove. There are many y moving parts to the installation. The prepping of the pad for the propane tank, along with several inspections before the stove can be installed. The stove was ordered along with all the parts necessary based on the inspection by the installer. That was November, 3 weeka larer the stove was delivered with the parts. Two months later, I am scheduled for the install and it turns out that there are missing parts to the order. Preston had the stove delivered without parts that are back-ordered. They now tell me that they don't know when the parts will be in. This was all beknownst to me. I removed the wood stove, I installed new tile on the back wall and on a new platform for the gas stove, and I don't have a back up source for heat in the winter in CT. I am waiting for a call back with an explanation as to why I received a stove without all the parts.

I've been a Midknight Oil customer for almost 15 years. Mike is very friendly, has always been…read moreresponsive when we have needed service, and I would recommend Midknight Oil to anyone in the area.

Mike really is like a Knight in Shining Armor when it comes to response time, tuning, cleaning, and…read moreserving my heating needs. If I have problems w my furnace - he's on the cell texting me ASAP. It's just me here and no one else, no family supports... there's no one else in SECT that I have used, and I've tried over 8 companies... There's no one that can match Mike. He will never ever let you down in a time of need. He's fair, honest, and allows me to feel safe and secure in the middle of winter with heating needs.

Our experience was very similar to the review by Tarana. Company will not return calls or emails…read more Tried to resolve amicably but they would not respond. Filed complaint with the DCP and they also did not respond to the DCP, they appear to not be licensed, others should file with the DCP as well. Reviews on BBB show similar scamming complaints.They have other small claims against them, and judicial cases, and appear to have not appeared to court in many cases.

Even after my last review two weeks ago, Fireplace Pros hasn't contacted me to resolve the…read moresituation. At this point, I don't want them to finish the job; I want my money back. They are being sued in small claims court in New Britain for a similar case. I'm currently trying to resolve this amicably, without going to court. Since they're not responding to my calls and emails, I'm forced to make this public. I also hope to prevent a similar situation from happening to others.

Fantastic service. They returned calls faithfully and showed up on time. (Actually, a little…read moreearly.) The two friendly gentlemen cleaned our chimney quickly and without any mess at all, even while working over our white living room carpet. Cleaned and vacuumed the firebox and even scraped clean the fireplace glass. They even scrubbed the fireplace grating! They went on the roof and inspected the chimney and chimney cap and pointed out potential issues to me. They work from of a detailed pass/fail checklist which was presented to me with the bill- exactly what they quoted. Highly recommended and very reasonably priced.

Dublin City Chimney Sweeps has by far exceeded my expectations. Their through and accurate…read morediagnosis of the problem we were having was spot on. They scheduled the necessary repairs and arrived on time. Their work ethic is exceptional, and their customer service is amazing. I highly recommend them for any chimney work that you may need.

Excellent work and a very knowledgeable team that helped us refine and install our new wood stove…read more Kevin helped us decide on scope of project and Luis guided us each step of the installation so we would be aware of everything they were doing.

Kevin and his team definitely knocked it out of the park with the exceptional chimney stack…read morereplacement they did for us. Huge job handled professionally and timely. They were careful and courteous start to finish. Kevin was very good about communicating what the process would look like keeping me posted regularly. Minor hiccups with weather but otherwise would highly recommend these guys for small or large work.

My gas fireplace had not been used in many years and was not working. David diagnosed the problem,…read moresourced the replacement parts and came back to complete the repair. All was handled professionally and at a reasonable cost. Not to mention, David is just a nice guy, and he knows his stuff. I am very happy with the work done and definitely recommend. A++

Pellet stove cleaning. Dave was very thorough and friendly…read more Very knowledgeable and for a very dirty job he kept everything clean leaving no mess afterward. We appreciated his advice on what attention the stove needed when we asked. Thank you!

Sales person lied to me and told me people in RI can't burn coal because of "atmospheric…read moreconditions" that "put the fires out" and that anthracite ash is poisonous and I'd need a permit to dispose of it. Uh, no. If it wasn't a straight up lie so I'd buy a pellet stove, it's pure ignorance. If you don't know just say so. Don't make stuff up. I patiently listened to the guy try to sell me a pellet stove, then a pellet furnace, even after I clearly stated I wanted something that didn't require electricity...which I reminded him of after the furnace pitch to which he replied "just get a generator." I was gonna buy their last coal stove but no thanks. Not listening to me=no sale. I went to Fuel & Flame instead bc If they don't know something they say so, or find out, and they do not attempt to blow smoke up (you know where) or sell me crap I don't want. 3 stars because they did have the damper I needed, and the store is neat, well lit, and stocked to the ceiling with pellet stuff (if that's your bag, man.) Staff is friendly, at least. I guess the "atmospheric conditions" just weren't right for me to give 5 stars.

Not sure what happened to this business but I ordered pellets and pre paid for 2 pallets. Waited…read moreseveral weeks, had to call multiple times only to be told "Sam" the delivery man would call. He never returned any calls and I was never provided clarity on delivery after several months, all while they held my $750 pre payment. Now I have been waiting for my refund to be issued and was promised it would be mailed last week, and it still has not arrived a week later. If I do not receive the refund I will have to pursue it through the AG's office

Excellent! The guys are all well trained at Certified Chimney Inspections of North Smithfield…read more (401-337-7938) They offer all kinds of information, answer my questions and are very timely. They have always shown up on time and are very respectful. The quality of their work is top notch. I am more than pleased. Side note: Through ignorance, I was burning some wood that created a lot of creosote in my wood boiler and chimney. They explained, in detail, the best way to avoid that in the future. Now I'm confident that I will avoid a dangerous creosote build up again. I highly recommend this company to everyone. One more thing; as a single older woman, I've been screwed over a few times from other people. Certified Chimney is the polar opposite. The cost of their work is consistent and fair.

If I could give a 0 star I would. I have been schedule to have my chimney cleaned and inspected…read moresince Oct 22nd, I have now been rescheduled 4 times, usually at the last minute. I have been reasonable each time and asked them to please commit to getting the next appointment done. They continually promised they would come to the appointment each time, and when I called to complain I was told "its not my fault - this comes from the boss". They are liars.

The gentleman t the house had my wife and the nanny confused and simply communicated to the wrong…read moreperson. It took me a few days to realize this. At the time it seemed like the person was driving off while I was waiting for an answer. This is because he thought he had already provided it to my wife. Anyone could make that mistake. They also handled my review very well and treated me with a lot of respect even though I didn't really deserve it.

Great local business with meticulous service. Just had our unit serviced for regular maintenance…read moreand the young man who came was very professional, very conscientious of the space he was working in and efficient. Highly recommend!