1. Mason's Plumbing

    1. Mason's Plumbing

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    Bartlesville, OK

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    Mason's Plumbing

    3.0 (6 reviews)
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    Services - Mason's Plumbing

    Plumbing inspection

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    Roto-Rooter

    Roto-Rooter

    (3 reviews)

    First, let me say -- DO NOT USE ROTO-ROOTER BARTLESVILLE! Their customer service is the worst and…read moreyou'll be left with a mess. I had a clog and a small pipe leak in the spare bath sink (that I've since learned was a pressure leak caused by the clog). I called Roto-Rooter because everyone said they were great and another friend said she used them for all her plumbing needs. When John got here at 3:41 PM, I showed him everything and he told me they don't do leaks. That should have been my first red flag. I said the website said they did and a friend used them regularly for her rentals. He said many offices do, but his doesn't. Red flag. So he started working on the clog. Had me flushing toilets, running water, etc. The clog was tougher than expected so another guy came out and they finally finished at 5:21 PM. Here's where it all went wrong but I didn't know that until I walked into my bathroom at 7:30 PM, barefoot, and stepped on my beautiful carpet soaked with nasty sewer water. I spent all weekend trying to get the mess cleaned up. I ran my shop-vac three times, stomped on towels, spread baking soda, scrubbed the carpet, ran the shop-vac again. Still gross and reeking of sewer. I called their office manager, Kayla, and our 12 minute conversation was tantamount to, well, let me just say I've had more meaningful conversations with slugs. Kayla said my bathroom flooded because of a bad wax ring and it was my fault and my responsibility. I told her it happened in both bathrooms, so she said it was a bad wax ring in both bathrooms. I informed her the half bath was a brand new wax ring since it was recently remodeled and she responded with saying they did their job clearing the clog and anything beyond that is my fault and responsibility, despite the fact they ruined my bathroom carpet and floor. I told her the water wasn't there until the second person showed up. So something he did had to have caused the overflow. They said the second person was in there less than a minute. I told her I have security cam footage showing differently. Then they said he was in there less than 10 minutes and he said he didn't touch anything in my bathroom. That's another lie. He removed my tank lid for whatever reason (to pull up the ball so nasty water would stop overflowing?) and put everything on the floor. That's where I found my stuff at 7:30 when I discovered my sopping wet carpet. I was told I could call a local carpet company and have them clean my carpets at MY expense, that they aren't responsible. When I asked if they're responsible for damage at a client's location, Kayla reiterated the fact I had a clog, now I don't, and they did their job. She told me repeatedly she had called corporate and they would back her up. I told her I'd never use them again and I would let everyone I know how poor their customer service was. Kayla called me back 30 minutes later and said she spoke to the owner, Denzel, and he said they weren't responsible. Funny, she told me earlier she'd already spoken to the owner AND corporate, so why call me back to say it again?! Why call me back at all if everything she told me the first time was true and they had no intention of accepting responsibility for what they did to my bathroom floor? Bunch of liars and incompetent people!!! I told her to not call me again. I already filled out a BBB report against them and will never use Roto-Rooter Bartlesville again.

    Jon called before coming over, was polite and efficient. He was able to find the clog then made…read moresure to run our washer to double check no water backing up. The price was great for his hard work! will definitely call again if need help.

    Airco Service

    Airco Service

    (116 reviews)

    East Tulsa

    Recent temperatures have already reached 100 degrees, and it seemed that our upstairs air…read moreconditioner was operating nonstop!!! Temperatures were as high as 86 degrees which made conditions particularly difficult especially when trying to sleep. I change the air filter every 3 months and I clean the outside unit annually as well. After about a week of feeling sauna like conditions I called AIRCO. Nhiayee and Page arrived earlier than expected which was awesome because I was given a late afternoon appointment. I greeted them and explained the situation and helped them locate the electrical outlet and the water supply. From there, Nhiayee assessed the problem and explained that the Freon was low indicated by the dry, refrigeration line. After giving the outside unit a cleaning and flushing and filling the unit with Freon which was necessary due to the advanced age of the system. Page and Nhiayee advised that it would take several hours to get the temperature back to an acceptable level and that we should be comfortable going forward. I thanked them both and they were on their way to satisfy more customers. Thanks again for everything and we are appreciative of the quality of service and the kind and personable employees who work for Airco. Continued success to you exponentially.

    We contacted them about possibly installing a whole home generator. Salesman came, we were somewhat…read moreconvinced. We decided to go ahead. The next day we reconsidered, and contacted the sales person to cancel. We did, however, decide to install the whole home surge suppressor. The salesman quoted us a price for it but when it was installed, it was $100 more than the price he quoted. I reached out to him twice and he did not respond. I had nothing in writing, so.... The technicians installed the suppressor, and there was a spark during installation, which seemed a little frightening. They said someone would be by to inspect the installation the next week. After a couple of weeks, I called them and the admitted they dropped the ball and finally scheduled the inspection. Not impressed and will not call them for anything and do not recommend them.

    Mason's Plumbing - plumbing - Updated July 2026

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