Northeast Furniture Direct might have good deals. They might actually have great furniture and amazing prices. They may even save people a good amount of money when furnishing their new apartment. Unfortunately, I will never know the answers to these questions. After making a specific appointment with one of their customers service representatives by calling the number listed on their website, I then rented a Zipcar and drove the 30 minutes to Stoughton. On the way, there was quite a bit of unexpected traffic, so I called the same number to let them know I may be a few minutes late. There was no answer, so I left a detailed message. When I arrived at the warehouse, there was no one there. I tried calling repeatedly, but the recording picked up each time and prompted me to leave a message. As there are many furniture stores in the area, I decided to do some shopping while waiting for the call. I stopped into Jordan's, Ikea and a few other places and still no call came. I left a final message and hopped into the car I rented specifically for this appointment and drove back to Boston. This was two weeks ago and I've yet to receive any followup from their company. This was a complete waste of time and money, so if you're a person who values the cash that you earn and put a good deal of thought on how you spend your time, I'd would avoid trying to deal with this company. read more

Massachusetts Furniture Direct - Mattresses Near Me - Fall River, Massachusetts

Just spent a night on the queen plush mattress set we purchased from these guys. I called on Saturday to inquire about pricing, availability and delivery charges - one of the guys answered the phone with "Hello" and no business name. I immediately felt unsure of the legitimacy of the business, and my feeling grew worse when I read the other two reviews. At this point, I hadn't given them anything except for my address, so I felt okay with moving forward with a potential purchase - the deal was they show up with the mattress, you pay them on the spot. The agreement was Sunday at 11AM. They called me at 10AM to inform me they were "running late". I had to roll my eyes, again because of the previous reviews. At 3:30PM they showed up at the house with the product, precisely as described. Both men were very pleasant and conducted themselves well. They quickly unloaded and moved the mattress and box spring into the garage as I requested. I gave them their payment and they were on their way. Skeptical at first, but I will use them again if they hang around for a bit. Good product so far - my wife and I slept better than we have in the past 8 years! read more

We purchased a bedroom set from Northeast a few monthes ago. Furniture was great however, the guy running it is extreamly flaky.

This Review is for NORTHEAST FURNITURE DIRECT, PAGE STREET, STOUGHTON, MA. For some reason yelp is putting this as Mass Furniture Direct. The most unethical businessman you can ever meet. The owner Neal is a compulsive liar. We ordered for a mattress and a living room set. It was supposed to be delivered in a week. But there was no signs of the delivery. He wouldnt pick up the call. After 2 days, he told me that living room set was not yet shipped from the distributor in New York and it would take 2 months. He told I can come back and choose another set if I wish to. I called him up and told him to deliver the mattress and cancel the living room set. He said it will be done the next day. The next day, he never responded to my call again. I called him 40 times. I left him 10 voicemails. One day after that he comes up with another lie. The vehicle which was supposed to deliver met with an accident and he is still trying to figure out where the mattress is. I believed again. But then I noticed that, he had all the time in the world to upload ads in craigslist and on his facebook fan page, but couldnt respond to me? I mailed him asking for complete refund. No response. I called up my credit card company and they got my money back. My recommendation is, DONT EVER visit this place and buy anything. In case you still choose to go, make sure you get the stuff with your own uhaul. Also, never pay by cash, you never know whether you will get your stuff or not. If you have faced this problem, you can file a lawsuit against this owner under Consumer Protection Law 93A in Massachusetts. According to the law, you are eligible to get triple damages + lawyer fees. read more

This place is a real gamble. We did get our furniture, but only after spending weeks without a couch after I had sold my old one. After my first call on the day after the promised delivery date, the owner started to screen my calls and never called back. I hounded him every day for 2 weeks and finally my couch showed up without a word from "Neal". Overall, it was a scary experience and I will NOT shop here again. The only reason I'm not giving it 1 star is because we did end up with a nice couch at a reasonable price. read more

TERRIBLE!NEVER BUY FROM THIS PLACE! Prices are abit lower but the furnitures come to you damaged,they are always late,they are not interested on your delivery unless you spent 1000+ dollars. And on top of all these...they are rud and they lie about their stock!if its something really small you want they will say you hace to wait 5-7 days.....!i ask fr headbrd they said 3-5 days cause we dont have it!the same day i called asked for the full bed,headbrd and matress...they said we will deliver tomorrow!!! when i confront them and told them they are lying.....they hng up the phone! read more

I've never done any shopping at Mass Furniture Direct, and I never heard of the company before. But one day I got a call looking for a woman named Crystal. I told them they had the wrong number and I knew nobody with that name. The man asked again if he could talk to Crystal, and I once again told him that he was mistaken. I told him my name was Denise, and that he had dialed the wrong number. He then apologized and called me Dennis. I corrected him and said "no, I'm a woman. My name is Denise." And HE ASKED IF I WAS SINGLE. Between his inability to comprehend simple conversation, and the fact he was asking out complete strangers, over the phone, during company hours, I would recommend to stay away from this business. read more

Bought a bed frame, and tried to cancel within the hour. The guy told me sales are final (which was not stipulated anywhere pre-purchase), and wouldn't cancel the order. I got my bank involved and they eventually got my refund. These guys are scammers; google it. Bottom Line: STAY AWAY! read more

I had a similar experience to Kim. The prices are hard to beat, but a half-retarded chimpanzee could provide better customer service. I paid for a new mattress set before moving to a new apartment and told the owner I would call him once I had my move-in date. When I did call to tell him I would be moving in on Saturday, he told me he would get it to me that morning. As you might have guessed, things didn't happen that way. I called him over and over all weekend. The few times he actually answered the phone he said he would check on the delivery and call me right back. No such luck. I spent the next two nights sleeping on the floor. I finally got a call back on Monday afternoon and had to leave work early to meet the delivery. I lost sleep, I lost money, and I lost a little faith in humanity. Steer clear. read more

My wife and I went to NE Furniture Direct to buy a new mattress. We purchased a Winslow Firm Queen size mattress from the store. Neal the owner/manager delivers the mattress late, no apology's, no intimation that he won't be sending it. He then sends us the wrong mattress. Completely different brand. Then he doesn't pick up the phone or respond to any messages for 3 days. When he does he blames it on the delivery guys. Then he sends the delivery guys with the replacement mattress, which also turns out to be the wrong one. all this while, we're making arrangements to sleep with fiends. We send the wrong mattress back with the delivery guys. then its battle once again to reach him. Doesn't pick up, no response to messages or email. Finally speak to him today and he says he doesn't have the right mattress and he'll send the delivery guys to pick up the wrong one and refund our money. I don't trust him anymore. All this has dragged on for 2 weeks now! Am not sure he'll refund our money and there is no way to get in touch with him if I need to. And some of the other reviews suggest that he doesn't refund the money either. Just so frustrated! read more

Beware of this retailer. Google him and read the reviews. If you see positive reviews, it is from his friends and family. The owner Neal Kearney does not return phone calls or email messages. Do not shop at Furniture Direct. You will be sorry. He takes your money and does not get back with you, as you are waiting for your furniture to be delivered. He is brass, does not care about you or resolving any conflict that you may have regarding the purchase of and non delivery of your furniture. I have been stressed out from this man for non return of phone calls and emails and also, he has not delivered all of my furniture. I have made several attempts to him via phone and email and he has not made contact with me. I have paid in full and it has been 14 days since I have solicited him to contact me. He is ignoring my calls and email and is very clever. DO NOT SHOP HERE, NO MATTER HOW GOOD THE DEAL IS ? YOU WILL BE SORRY. I AM STRESSED OUT DEALING WITH NEAL KEARNEY. MY BLOOD PRESSURE IS HIGH AND SO IS MY STRESS LEVEL. STAY AWAY!!! read more

The furniture seems fine, however for the amount of aggrivation you get it is not worth saving the couple hundred bucks that you might. I bought a bedroom set for 1800$, quite a lot in my opinion. I assumed for the amount of buisness i was bringing him he would be at the very least polite and respectful, instead he was very rude and made it seem like I was doing an inconvenience to him. It took over two weeks to deliver it, along the time which I called and emailed him repeatedly only to be ignored. For an extra 30$ he told me he could assemble it, when the delivery guys finallly showed up they told me they did not do that. Instead they left the bedroom set in boxes. I have been calling Neal all week trying to get for the very least a refund of 30$, at the most someone to come back to assemble this. Of course no answer from Neal. I strongly discourage anyone from thinking about doing buisness with him to stay away. it is not worth the aggrivation read more

I will admit that the prices are slightly better than some other places, but the service, or complete lack thereof, makes the whole experience not worth the mere 100 dollars I may have saved. I went to Neal's warehouse to check out a bedroom furniture set that I saw online listed at a reasonable price. The transaction was quick and easy, and for an extra 85 bucks he would have it delivered from his warehouse in Stoughton to my new apt in Back Bay. Sounded good to me. On the days approaching my move, I was the one calling Neal to set up a date and time, even though we had agreed on a date. He told me it would arrive between 1 and 3. It came at 7PM. Apparently his delivery man went to my billing address instead of my shipping address, leaving me to sit on the bare ground of my new apt for about 6 hours. He then informs me that the mirror had arrived at the warehouse broken, and that a new one was coming in a few days and he would deliver it himself. A week goes by and there is no sign of my mirror nor of Neal. This is when we start a nice little game called "Call Neal every day, agree on a time for him to show up, clear schedule, wait for him to not show up, call him again tomorrow." This literally happened every day for about 1.5 weeks. I was surprisingly patient throughout this whole ordeal, but this morning I woke up at 6am and thought about the situation and couldn't go back to sleep. I spoke to Neal again this morning, in what was not my friendliest conversation, and the mirror is supposedly coming today at 5. We'll see what happens. All in all, I am more than likely never going to Neal again. Sucks for him 'cause I have a huge family, much of which is also in the process of moving, and he isn't seeing any business from any of them. read more