STAY AWAY from this place!!! I originally joined massage Collective when they first opened couple of years ago. When Massage Envy took over the business I decided continue with them as they have added an extra service which is facial.
My 1st appointment with Massage Envy was a facial treatment. The beautician did peel treatment on my face. However, I realised 24 hours after the treatment there is a severe reaction to my face. Enough to say the treatment scared my face badly. I went back to the shop and was advised to put honey and egg white to my face. Couple of weeks passed and I later found out the beautician who did the facial on me left Massage Envy. I went back there and spoke to the new beautician and told her what happened. I also showed her pictures of my skin reactions after the 1st treatment there. She can also see the marks on my face. Massage Envy later just gave me ONE FREE FACIAL treatment for the compensation on what happened. While I had to spent my own money to get my face fixed.
I even spoke to the CEO Justin McDonell. He asked to send him pictures that I took soon after the 1st treatment. He told me that he will speak to manufacture on what happened to my skin and will get back to me soon. That was August 2016. 3 week later still no news. I sent him another text message and again I was told that he will get back to me. Last I heard from him was September 2016. 7 months later still no news.
I kept going back to have facial done and to get rid of the marks on the face with MY OWN MONEY. They convinced me to change the facial products as the current product I am using (Dermologica) only cleans the surface and are not as good as the products they have. Finally after 2-3 times being asked/told/convinced I finally gave in and bought the products that they suggested. I spent almost $500 on 3 items. Cleanser, moisturizer and sunscreen. The cleanser was the WORSE product ever. Did not clean the face as good as my previous product.
Other than that, you leave massages for the manager or the beautician to call you back but the massage never got pass to the right person. They makes promises that they will call you and they won't. They said that they will put in the order for you and will call you in two days, guess what? After week, you will still be waiting. They talk and gives you words but NEVER act or follow up on what was said or promised.
Long story short, they have come to their standard, which is not that high. If they ruins your face be prepared to fork out your own money to get it fixed. SO PLEASE, PLEASE, PLEASE STAY AWAY FROM THIS PLACE!!!! read more
