I feel it's important for others to know how Massage Envy operates, it's extremely poor business with deceptive practices and the worst customer service I've ever experienced. I strained my neck and scheduled a massage thinking it might help, but my doctor advised me to wait at least 7 days. When I called to reschedule, they told me I'd still be charged for the appointment even though I had a medical reason. To avoid losing my session, I agreed to keep the appointment and simply asked the therapist to avoid the strained area. But because I was honest and disclosed my injury, they refused to treat me altogether, yet STILL demanded payment for the canceled session before I could rebook. This company takes advantage of customers under the guise of "policy." Massage Envy is nothing more than a scam. read more

I treated a friend to a 90 min massage -- Her therapist would stop massaging to look at her mobile phone -- she did it several times throughout the 90 mins. read more

I have been to this location a few times and love that they always have massage therapists available. The other locations nearby are usually booked solid. I think partially because there was construction going on nearby. Also, most of the therapists that have availability may be men. Which might not be as popular locally. read more

I've had really good service at this massage envy location. The office stay is always friendly and professional. Setting appointments is easy- some times I can even get in same day. Therapists are professional and trained. I've heard some customers complain about therapists not using enough pressure or too much pressure- something that could be easily remedied with open dialog. Best part is that I can use my FSA card here for massages and product!!! read more

Yea I tried it a second time worst than the first. GO TO LAYTON RHE STAFF IS BETTER AND ACTUALLY KNOWS WHAG THEU ARE DOING. The ones in Riverdale all look like they are trying to sell you MLMs which they are. The ones in Layton so much more "user friendly" won't push product not endorsed by massage envy. They had some super fragranced stuff in their skin care and if there's fragrance there's alcohol which will dry you out. So don't waste your time go to Layton or literally any other. read more

This review is based on a 60 minute session at Massage envy Riverdale area. 5 stars for Emilie, she did a great job and focused on areas that I had asked her to pay special attention to. The massage was perfect. I was 10 minutes late to my appointment because I could have sworn it was confirmed for 2 (via phone call) but today I found out it was for 1:30. (I arrived at 1:40 thinking i was early) I didn't receive any appt confirmations via text or email so that didn't help. They still saw me through today, although I forfeited the time lost during the session. read more

VERY DISHONEST- Bad Business My husband and I had an account for 3 years and only used it a handful of times. My husband went in and requested to close both of our accounts. He was only given a form for 1 account. He requested that they both be closed and thought they were both closed. We noticed a few months later (July 1) that they only closed his. I called in to rectify the situation, close my account and get a refund dated to when my husband closed our account. They told me the only way to close my account was to sign their form, closing it and stating that I would not seek a refund. I refused to sign as I wanted a refund dated back to February, when my husband went in person to close both accounts. Regardless of the they refused to close my account and kept billing me. Now understand that we already ate over $2,000, in services we did not use over the last 3 years, and that I have not used my account in over a year and a half. My husband went in in person and closed both of our accounts in Feb. of 2022. I called multiple times and was told a supervisor would get back to me. No one ever called me back, I received 2 emails stating to close it, I had to sign a form that stated I could not ask for a refund (July 16th and 11/11). They continued to bill me. I requested to close my account via phone multiple times, but refused to sign their form as I was going to reques a refund only dated to the day my husband went in. My account did not get closed until 11/29/2022 after I sent a please help to their online franchise (how did we do). I am not trying to scam anyone we already ate over 2 grand, that was our error. I just feel it is decent customer service to say hey there was an error when your husband came in, and only one account was closed we will be happy to take care of it, instead of charging for services that were never used and continuing to charge up to today. My husband and I had not used the account in well over a year. Not once did they say I could close my account in writing and did not have to sign their form. They sent me my contract today, 11/29/2022, where is states that I have to close it in writing, not one time time did anyone tell me this (they told me I had to sign there form). My account was finally closed today, and I was rudely told that there is no refunds in their policy regardless of the situation. I will indeed be more savvy in the future. read more

DO NOT GET A MEMBERSHIP HERE!! They told me to cancel within 10 days to not be charged. I did that and just checked my account and what do you know, they took out a payment. When I called the girl laughed and told me the weekend doesn't count and when I told her I was not informed of that she said I should've read the contract. This was after I was told twice it wouldn't be charged. You don't even get a full 60 minute massage anyway so do not waste your time and money. read more

I've gotten massages from many different people every two weeks for last 15 years. Today's massage at Massage Envy in Riverdale was THE BEST EVER! Thank you, Richard, for listening to me and making my sore muscles feel so much better. I'll definitely be back. 1 month later.... I didn't think he could top that, but he did! Today's massage was awesome! read more

I have been to many massage spas and Massage Envy is the best. I have been a member for several years. Their front desk staff is very friendly and accommodating. I am very active and need massage therapy 1-2 times a month or as needed. They have the best massage therapists. Richard is my number one choice for deep tissue massage. He's friendly, knowledgeable and really helps me find comfort when I am in pain. I also see Lindsey, she also provides excellent deep tissue massage and neck work. I highly recommend Massage Envy. read more

Seriously M.E. get your shit together. I tried to book a massage with you for my sister and myself. I'm a member with M.E. in San Francisco and wanted to use some of my membership credits. I spoke with someone at the Riverdale location who helped me pick a time but then she couldn't find me in the system. I graciously offered to call the SF location and then call back to finish my booking. Less than 5 minutes later I left a message, only to have my call returned to be told I could no longer book the appointment we'd set up. I'm disappointed and annoyed as I'd been trying to set up a special birthday date with my sister. read more

On my first visit to Massage Envy I did not have a great experience with the massage I got. (It was wayyyy too soft and I did not feel like I got my money's worth). After writing a detailed review here on why I gave them 2 stars they contacted me and asked me to give them another try. They got me in for a comp massage and paired me with a masseuse that would be a much more heavy handed than the first masseuse (as I said I was looking for a massage to get all of my knots out of my back/shoulders). They had paired me with Lindsey - and that women has MAGIC hands. Now only did she do what I had been looking for, she also managed her time greatly. After doing a thorough job on my back/neck/shoulders there was still time left over and asked me what she should focus on next. Lindsey was amazing and 100% saved my review with Massage Envy. She did such a great job I may go back to her for another massage in a month or so. read more

My 90 minute massage was great. I was 36 weeks pregnant when I got it done and Amanda help alleviate some of the lower back pain that comes with it. Staff was very friendly and everything inside was clean and organized. I'd go back to this location for a next massage. read more

Thank you for having Hailey! Been seeing her for a couple of months now - wow what a difference! She is the greatest and your Facility is outstanding. read more

Candy gives this location a five star. I have been living in Utah for 5 months now and my skin has not been the same. However, since I started monthly facial treatments here, my skin has cleared up in the most amazing way. Candy is AMAZING. She knows EXACTLY what she is doing for each skin type. Her hands are magical and her personality gives you the best spa experience. Book with Candy, you will not regret it. read more

I love the atmosphere and the staff. They are friendly and helpful. They call to remind me to take care of myself. The therapists are amazing. I love Amanda, Richard and Logan. I sent my mom to Richard and she is hooked. He does amazing work with the lymphatic system. They are always sensitive to providing the right amount of pressure. Love you guys! read more

Alyssa was extremely amazing and professional! She gave me the BEST facial that I have ever had. She was so thoughtful of my skin and made sure I was comfortable throughout the entire experience. She was so polite and knowledgeable about her job and what she could do to help my skin. She didn't push me into buying specific items or upgrading my sessions. She was willing to help me understand the best products for my skin that was within my budget. Also the front desk ladies are always so kinda and address me by name every time I stop in, even if it has been months before my next visit. They are so willing to help me reschedule appointments or answer any of my questions! read more

they will do anything they can to scam you out of money and overcharge you. massage therapists start massage late and finish early and then recommend you tip insane amounts of money for something that is already extremely overpriced. front desk staff are rude! I showed up for a massage that I was told would be $90 and then all of a sudden they told me it'd be $180 unless I signed up for a membership, which would be $65 a month for a monthly massage which somehow got cancelled almost every time for the therapists "family emergencies" and then it's almost impossible to reschedule! I finally got out of my contract and it said I'd have 60 days to use my remaining credits, but then they made up some crap about how the manager cancelled all my credits so I'd have to pay to get them back. this place is the worst! never go there! read more

If you want to pay for a massage even when your not getting one this is the place for you. A good business can survive on there quality of service. They do have a few quality employees at this location. The business practice as a whole is terrible. They are more interested in getting you into a bad contract they making you want to come back. I was just not using it enough to justify paying every month. Instead of treating me like a quality customer they wanted to keep coming back. They pulled out its cooperate policy to treat you like crap and we have enough customers we really don't care if you come back. It's like dealing with the cable company or gym membership. Plus no consistency on the quality of massage. Unless you've tested them out. read more

I love it here! Candy does a great job making me feel welcome and informed when she's taking care of me. I go to her for chemical peels and facials and I've definitely seen improvement in my skin. Thank you so much candy! read more

Super nice staff. Got my first massage today by Kelly. She was really sweet and did the best job on my sore legs!

This place is a joke. I paid 50$ for a facial plus gave the lady a 20$ tip and for what? This was my first facial and I was thoroughly disappointed. I had the sific Ali gone in for blackhead extractions on my nose and she told me I didn't have any blackheads.? What the heck lady are look at my face every single day in the mirror but I did take her word for it since it is her job. I thought I would go home and the next day feel a little refreshed and my face would feel and look better however that was not the case. My nose is still congested with blackheads and my face is extremely dry all around my nose it's ugly and uncomfortable and she definitely did not know what she was talking about. Wont ever reccomend them to anyone. read more

Worst customer service ever. They are always trying to have you sign up for something that you feel you can never get out of. Their business practice as a whole is not about the customer at all. It is totally about lining them lining their pockets. read more

LaTonya is amazing! I have had a membership there for the last 6 months or so and love it. She is super personable and makes you feel super relaxed and comfortable. I wouldn't go to anyone else!! read more

Somebody with my same full name came to this location on December 28 for a 90 minute message and they charge me for his message.I live in Maryland and have never been to utah.I think is disgraceful to be that careless not to check credentials before charging someone.My lawyer thinks I have a good case against this establishment. DONT GO TO THIS PLACE EVER! read more

I had never been to a ME before and was very impressed with the cute, clean space and the friendly employees! When I walked in the receptionist seemed genuinely happy to serve me, greeted me warmly by name and had a smile on her face the entire time. Their relaxation/waiting room was beautiful and comfortable. My therapist was amazing and was very knowledgable in pain relief and the specific areas that I requested to be worked on. I would highly recommend this location and will definitely be back!! read more

Aubrey was the bomb diggity, the cats meow, the awesome sauce! I kept thinking to myself it's not going to get better than this and she pulled out another hat trick to relax me even more. I'm surprised I was cognizant enough to drive home. I'll be back!!! read more

Don't Trust or Choose massage envy! And if you do better make sure to just pay cash!!! False advertising and Terrible experience working with manager and owner! My first time and only time I read signs and advertisements about using work health savings account to pay for your massage. I asked if this is really possible? The front desk manager Jen said yes you can? I said "you've had no problems with doing that?" No we haven't. Then she proceeded to have me sign up for a membership that I would soon find out was in fact NOT COVERED by my HSA. I politely went in and spoke with Jen and told her how my HSA was not going to cover it and that I would need to cancel. I was told no I could not cancel. I protested but was told under no circumstances would I be able to cancel. "Oh even if you sold this membership to me under false pretense." She said "yes." I asked to speak with the owner and was told she was out of town. After another week or so she finally called me back and gave me the same answer but with the most unprofessional rude sarcasm I've ever heard in the customer service industry! I asked to speak with some one higher up then her and was told she would have them call me and I have never heard back. The next month When my HSA didn't cover it-massage envy took it upon themselves to charge my regular Visa card that had been used for a service prior to signing up. This was completely unauthorized use and is now in dispute at my bank. I say again don't trust or choose massage envy! And if you do make sure and only pay with cash or they may just continue to take money out of your account without authorization!!! read more

I originally went to Massage Envy for massage. I decided to try a facial for the first time. I have recommended them to friends and continue to go back on a regular basis. At this time, I go to Candy for facials and Minkay for massage. read more

Expecting a 60 mins hands on massage. I timed it and it was a 47 mins massage. Can't believe 10 mins to dress and undress is part the 60 mins! That's a ripped off to me. Not going back to any massage envy! read more

Worst massage I've ever had! The therapist was 10 mins late first of all, and when she arrived she was so unfriendly. She didn't tell me her name, and was just not personable. She didn't talk to me through the entire massage- Not asking me how I was feeling, if the pressure was ok.. The massage itself was nothing special. I feel it is very important to be friendly, and reach out to your clients, making sure they're happy! Afterwards, she didn't ask how it was, she just handed me a tiny cup of water and left... So disappointed, and will never go back. read more

I received a gift card for this Massage Envy location. The receptionist and massage therapist were friendly. I specified in the pre-massage paperwork that I didn't want my feet to be worked on, but she worked on my feet without asking. My other gripe is my massage got cut short. I was scheduled for a 60 minute massage, but only received just under 50 minutes of massage. I probably won't go back to that location. read more

Do not, I repeat do not sign up for a membership! There are more clauses than you can imagine! And PS a 60 minute massage is 45 minutes! I cannot in good conscience recommend this business! read more

Richard is great for deep work, really addresses root issues with tension

Ive been a dedicated member with Massage Envy for almost a year now, and without hesitation, I can say that I have nothing but high praise. I only wished I had figured this out sooner. Their customer service is outstanding and the therapists are super professional and very skilled at their trade. The environment is perfect for a relaxing massage after a tough day of work. I recommend the 2 hour session, but if time and funding is an issue at least go for an hour. Enjoy, I know I do! Mark read more

If I could give this place no stars, I would. I was extremely disappointed. I called and made an appointment for my husband and myself for my birthday and was told everything was in order. When we arrived, our appointment had not been completed and was only half in the system. All we were told was, "oh I'm sorry. It didn't get put in right and we are all booked...can you come back another day?" No. We can't. It was for a birthday and our schedules are hard to coordinate time off together. Thanks. Will not be going back. read more

This place conned us into signing a subscription fee but called it a "membership" don't be deceived by their wording. Then after bringing in a doctor's note that said that my subscription should be cancelled they said that they will continuously charge us until the payments are completely caught up. I ran into financial problems tried to talk to them and instead they sent me to collections as I ended up having to move and was in a transition of jobs as well. Overall avoid this place like the plague. They are complete scammers and I'd trust a mall kiosk over these people any day. STAY AWAY! read more

OK this review has nothing to do with the staff at massage envy but is all about corporate policy that everyone should be aware of. I was scheduled today for a massage, last night the horrendous winds at my house lifted up a trailer parked beside my house and dumped it in between my parking pad and my neighbor's house. When realizing at first light I was going to have to at a minimum wait until the winds subsided to figure out how to move the trailer I called and left a message at Massage Envy to notify them of the need to cancel the appointment. I left one more message before I received return contact. I was informed they would be happy to cancel the appointment but my credit card on file would be charged a $15.00 cancellation fee. I asked if under the circumstances the fee could be waived and was told no that fee for same day cancellation is company policy. Ok, I could see if I canceled because of some frivolous reason but not something like this. My greatest need was to get the trailer moved and access the damage, a totally unplanned circumstance. So what if I had been in a car accident or other incident? I still would have been charged! Don't know about most of you but $15.00 isn't something to just toss in the wind. All too often anymore companies get so big they forget who got them there and customer needs go out the window, Massage Envy apparently being one of them. So again, nothing against the local staff but just don't die on the day you have an appointment scheduled the company will charge your estate for your not showing up. read more

If you're booking an hour massage plan on 35 to 40 minutes max. If you book and hour and a half massage plan on an hour max. Most therapist will just rub you with their forearm the whole time to your whole body. Very unpleasant and seems very very amateur. read more

I woke up the day of my massage with diarrhea and called to let them know I wouldn't be. I received a lecture about how I needed to let them know at least 24 hours in advance that I couldn't make it. I asked to speak to the manager but unfortunately I was speaking to the manager. She continued to lecture me about giving more notice about missing an appointment because it wasn't fair to the massage therapist. Really someone who is ill and can't get off the toilet needs to be lectured. I can't wait until my year contract is up so I can cancel it. read more