These people are SO very unprofessional. They canceled my appointment, without proper notification. They called, left NO message, AND did not answer the phone when I called back. They are rude and disrespectful. read more

I had the best experience here! It was also my birthday so I decided on a 90 minute massage and chemical peel. The massage therapist was outstanding. And my facial was wonderful. Thank you so much to everyone at this Massage Envy. I'm so glad I came to this location! read more

Not what I was looking for. Left in more pain with hip injury more aggravated then released and relaxed. Need long fluid motions not pressure on joints and bones that are already inflamed. Room was chilly, obvious lack of experience. read more

Had a facial with maya, was not impressed. Had to ask her to turn the heated table. Said she do it after I got in the bed. Ops seems like she forgot the neck part of the face. Had to ask for the lip moisture,She gave me some in said to apply my own. No water was even offered after the service. This is the worst I have ever had. Can't wait for Eryn to get back. She is the best. At the north side location. read more

I really like my masseuse at this location, this is not a complaint about her. My complaint is that my massage was cancelled and I did not receive a call about this, so I drove the 1-hr round trip to find out in person. I have chronic pain and longer car rides hurt my back, so I was very much looking for the relief of the massage after the drive. I do wish there was an offer to comp part of the next massage, but all I received was an apology and an offer to reschedule. Look out for your clients, Massage Envy! read more

I booked a 90min deep tissue massage with Joann and it was perhaps one of the best massages I've ever had in my life. I felt like jello after my appointment in the best way possible. Joann was incredible, she has spoiled me and I will forever compare my massages to the one I received this morning I can't wait to book again with Joann!! read more

Joe, is AMAZING! He is very thorough and has the best deep tissue massage. He really digs out so many of the knots I have and even the ones I didn't know. Tip: book him months ahead, he's always booked up and of course tip! read more

Wow! That was truly the best massage I've ever received. My massage therapist was Toby and he has some insanely good skills. His hands instinctively went to my troubled areas and he massaged the tightness away and really helped me relax and feel great! I truly appreciate his knowledge and experience, and highly recommend him. read more

Massage Envy - Massage Near Me - Albuquerque, New Mexico

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Totally hooked on their mind monthly membership to get one massage a month for such a steal! Not only that, they offer military discount so I'm sooooo happy! I should've done this long time ago! The staff is always courteous and friendly. The spa is filled with fragrant oils and cozy. The therapists have always been very attentive to my specific need which I really appreciate. You can add on an aromatherapy for only $10 and you get to take home your extra scented lotion. I think that's also a steal. They recently remodeled a bit and the waiting area has some massaging chairs to try and there's a quiet room too. Nice touch. I look forward to my monthly treat. You should treat yourself. You are worth it!! read more

Massage Envy - Massage Near Me - Albuquerque, New Mexico

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Monthly massage - works for me. What better way to shake off stress and get a little relaxation, even if only for a short while. Desk staff is friendly and outgoing. The biggest problem is high turnover of massage therapists. I've been fortunate. After finding one I meshed with, I make sure I book her regularly. Reminder calls a few days before helps make sure I have the info correct. The introductory massage and it's cheaper cost is a good option to get started. read more

Been a subscription customer for years but post pandemic, found it very difficult to schedule appointments (even at three near locations) that I was accumulating. I wasn't fond of their "we're booking 2 months out" response I was told over the phone. So, I cancelled. Look online - there are many complaining of the same issue. Good luck! read more

I am so so disappointed in Massage Envy as a customer for over 10 years): When I joined over ten years ago they placed my daughter and myself on the same account. Believe me, Massage Envy made much more than two memberships off of us as we sometimes came in 4-5 times per month due to back injuries from a car accident not to mention the many people I have referred to them over the years. Out of the blue, the Rio Rancho location decided (rudely I might add) to renig on our contract. I have canceled my membership as a result which is a loss of revenue to them and shows no loyalty to a long time customer and referral source. Honestly, I am not surprised, I have had several friends cancel with frustration. It's all for the best, because now I am supporting a local massage therapist and not a corporation who cares nothing for their customers. Not a fan. read more

The worst massage I've ever had and I've been to many places. The reception area is fine. The massage room was cold for my preference. The bed was lightly heated. You are covered with a sheet but its cold when they are massaging. The massage therapist was a mouth breather and had a cold and was constantly sniffing. This was a first time for me to have a massage therapist sit in a chair for the massage. It is hard to apply pressure sitting. I feel the massage therapist did not know where she was supposed to be rubbing. It was as if she found a bone and pushed on it and avoided any large muscle areas. This was a gift and I feel it was wasted money. read more

I absolutely love my massage therapist Jessica. She was previously at the Massage Envy in Rio Rancho and I signed up after my first massage with her. She moved to Riverside and I moved my membership! If you are in the market for a deep tissue massage or even just a relaxing massage after some holiday shopping, call and schedule with Jessica. The front desk staff is just okay. They are friendly but nothing to write home about. They ask how your massage was and I was never pressured into additional services or memberships. There is usually a manager on staff (I think) but they're always in the office with the door shut. A few are young so I give them a little slack in their comments and that's why I gave 4 stars and not 5. If I was rating Jessica.... it would be a 5. I've never had a massage with anyone else at riverside, so I cannot attest to any of the other styles available. However, please please please go see Jessica and let me know what you think! read more

This was a pleasant experience. My husband and I were gifted a massage from a member who has a monthly membership, and I was gifted a massage from same member last year so this was my second visit to this location. My first visit started off well enough, the lobby is nice, but has a bit of a sterile corporate feeling. The massage itself was subpar, I tried to communicate with my therapist to use more pressure several times but ultimately it never delivered. After the massage, I was met with high pressure sales in trying to interest me in a massage membership. My most recent visit in February was better. The staff was friendly, and it was easy enough to schedule the appointments. The quality of the massage was much better this time around, the therapist was knowledgable and responsive to my communication, and she offered some suggestions following the massage which I appreciated. There were no high pressure sales after the massage, and the overall experience had definitely improved. read more

I moved to ABQ a few months ago. I had regular appointments with a private massage therapist until the move and needed a deep massage. Massage Envy was nearby so I wanted to give them a try. While the reception area is welcoming, the receptionists were not. Their "professional" approach was to not smile and to give directions. In my pre-massage "paperwork", I selected "medium" level of massage since I couldn't select "deep"- that was not an option. After my massage therapist brought me back, I explained the areas that needed attention, in particular the hamstrings, neck and shoulders. Long story short, this was not a massage. I got a back rub and she rubbed my calves. Hamstrings and shoulders were never touched. I'm still looking for a massage therapist. read more

Hadn't heard back from them and called back today and the manager here was superb! Customer service is great. The front desk had told me the massage therapist was a light or medium pressure when I made the appointment but after talking to the manager, she was actually only a light touch. Just some miscommunication from the front desk that was handled by the manager. Excellent customer service. read more

We have been going to massage Envy/Riverside for about a year now. The staff is always professional, friendly, and the location is clean & inviting. There are many great therapists there, sorry, not gonna tell you who my fave is or I'll never get back in to them! Massage is such a personal preference thing anyway, what I may love, you may despise. All I'm trying to say is that this location is fantastic! You won't regret getting a membership here. Also, they are doing a great job handling COVID-19 safe practices very well, good job to them!!! read more

We've been coming to ME for years on and off and have typically had good experiences. Riverside may be the exception. If you ever get through this locations phone services you might an appointment... but you're better off trying online. Also Not the kindest staff of all locations. Definitely choose another. read more

This chain is such a waste of money! The massage therapist aren't any good and they lock you in on a contract to steal your money. I just canceled my CC to get out of their crappy service! read more

Very professional and friendly from the front desk to the massage therapist. Massage was fantastic with exact pressure, took care of all my tight muscles and was able to completely relax. Thank you! read more

Was having extreme back pain so I decided to check them out. Toby my massage therapist was wonderful. He listened to all my requests and was able to massage my tension, stress, and aches away. I paid extra for aromatherapy, to be honest, that wasn't worth it. My foot scrub was okay; I was expecting a little bit more massage for it. I got the introductory price but I didn't want to sign a contract. The girl working the desk seemed annoyed I didn't want to jump at the opportunity to sign up for a membership and kept reiterated how much more I was going to pay next time. I haven't made up my mind if I will come back. I'll try a couple more places before I commit to one place to help me de-stress. Hopefully not one where I have to sign a contract. read more

Management is sub par to say the least. The goal of this branch is to take as much of your money as they can, and ignore your requests to be removed from their membership program. I actually physically went in to cancel my membership last year (because they were trying to charge my dues to a strangers account) and the staff magically "lost" the paperwork. Now, the manager refuses to cancel the membership unless I go in and sign off on another set of cancellation paperwork. Plus, I now have a total of 14 unwanted monthly charges on my credit card. Sounds great, especially since there's a global pandemic ravaging the world right now, right? My advice, spend your time and money elsewhere, and avoid the incompetence and lack of professionalism that plagues this business. read more

No complaints about the therapists. This franchise in general is horrible. Do not sign a contract, if you cancel or they "can't get a hold of you" they will take it upon themselves to cancel you and you lost everything. I have read many bad reviews many have been over 1k of services.DO NOT USE THIS COMPANY read more

I'm not sure why there are so many bad reviews, but I'm glad I didn't listen to them. My visit was awesome!! I'm currently a member and loving it! The staff is friendly, organized, and professional. My appointment was fabulous. I'm so excited to go back!!! read more

Idk why all the bad reviews of this place. I've been here a few times and they have some amazing massage therapists here! Actually I think they have the best masseuses at this location but im on the east side so I usually go to the other locations. I've had the best massage of my life here actually. They have good cust service and their prices are pretty decent if u have membership. The front desk has always been nice and worked with me (especially when I was out of the country and had to put my membership on hold for 5 months). I've never gotten a bad massage here. At Wyoming location I have but the manager refunded me so no biggy :). When u call I would recommend to tell the front desk what type of massage u like so they can put u with the right person. read more

Too bad we are still waiting for massage made appt receptionist has no idea where the therapist is they are confused save yourself the grief go elsewhere. read more

I was skeptical at first because ME does not have Betty's Bath and Day Spa's lavish settings, spa experience, and hot tubs (or showers for that matter), but this place is also a lot cheaper than Betty's and they have a range of massage therapists that will impress even the most particular customer. I signed up for the 1 massage/month deal because...well..I've been telling myself I would since I got out of college (8 years ago) and it was just..time. Time to start taking care of myself. They have people that specialize in different kind of massages including deep tissue and hot stone. One sixty minute massage will run you about $60/month (less than average for this town) with your first massage only being $40. You sign a contact, of course..for a year..but you can freeze it for up to 6 months if you need to (I think). read more

There air quality is poor even tho I recommended air filtdrs throughout.. Male therapist not educated in advanced techniques. Sorry I signed up. read more

It shows that I was contacted by this company and asked for personal information. I gave it, and asked not be put on an advertising list. They have not followed up. They just want to "show" that that they did. More misleading behavior. read more

Don't give them your hard-earned money or trust them with your body. I am not one to use the word HATE lightly, but I can say this is the first time I'm using this word publicly toward a business and their owner. I am happy to share my story with you. They have created so much stress and pain in my family. They cannot hire and keep employees, they constantly mess up appointments, they have no desire to resolve disputes or unhappy customers. I wouldn't send an enemy to this place. read more

Scheduled a massage with Brandon after 4 days of hard work at the gym. Everyone was very nice and Brandon is great. Brandon is very knowledgeable and I would recommend him to anyone. Great experience and no problems. read more

Christmas gift card. Unfortunately we lost $179.00.We did not use are gift certificate in 90 days. I guess there hands have an expiration date. I wish was educated, wealthy and condescending . Allison you are two of the three. As she stated we signed the agreement. And basically donated to there profits. What could this kind of money have done for a homeless family etc. Thanks to Yelp ! I have done business and spent my money according to your reviews. Like I said it was a gift however the intention was good. My heart and back can do with out. read more

I'd give this office no stars if possible. Actually the office staff was responsive, but the therapist was ridiculously inept. It was the worst massage I've ever had and I told him to stop after 20 minutes. He kept apologizing, flitting around my bod. A little pressure here, then there randomly. Stupidly incompetent. read more

They charged my credit card for more than a year and credited to some other persons account. When I challenged it with them - they said they couldn't do anything about it. I then disputed with the credit card company and still will not get my money back as the merchant didn't respond. They are rip off artists!!! Avoid this location at all costs!!! read more

I am a member as well as my husband. I have been coming to this location for a few yrs now and we really enjoy the massage therapists here. We have been to other locations and find that this one has the friendliest front desk staff. this location for us has been great, and the staff has been very accommodating with our accounts when I was out of a job. I would recommend Megan, Rosalie, Lyle, and Karen, although they are all great I recommend them because they work the evenings and perform firm pressure. read more