Do not sign a contract. They will not let you out. Even with medical paperwork showing under care elsewhere. Management does not return calls in timely fashion. Verbally asked if I could cancel at anytime prior to signing and was told yes. They lied to make a sale. Lesson learned. Please learn from my mistakes read more

I received a facial from Vanessa today, it was a fantastic experience! She gave me good ideas in order to control my acne/scarring. The facility was very clean and nice. I will definitely be going back! read more

So after using a gift card for a massage I thought this might be something that would help with some chronic health issues I have so I got a membership, I did one massage and realized that the massages weren't in fact good for said health issues and was told I could not cancel my membership unless I brought documentation from my dr stating this, well we are in a pandemic and I haven't been able to see my dr, just speak to his nurse and I have explained this to the manager Tim who says nothing except that's not his problem. I've also asked him several times if and when I get to see my dr and he gives me this letter if it's dated back to the beginning will I be refunded since I have not used the membership once and he tells me the first time he would have to check into it (never heard back from him) and when asked again over a month later he says no and that it's company policy? I have been trying to resolve this issue since February of last year with little to no help from him. He has now given me corporate office number and I call and given the option to leave a voicemail but the voicemail boxes are all full? It blows my mind that in the middle of a pandemic and not using my membership one single time they aren't willing to work with me at all! Not even allowing me to transfer it to my husband instead. read more

My sister and I went and tried this facility for a 90 minute couples massage, which only lasted 72 minutes. We arrived 18 minutes early and filled out their intake questions. During this intake, you state where to work on and where to not touch. Intake clearly was not reviewed by the therapist, for areas were done on my sister that were stated not to, leaving her dizzy the rest of the day. My personal intake had areas of the neck circled, which was not done and the therapist did not even turn me onto my back for the complete 90 minutes, which left my neck, head and face undone. Received a call from the manager, who stated the only thing he could do for me, would be to offer the introductory price again at $99.99, I stated that would not work, for we would not return to give them our money again, which then he stated "Sorry there is nothing I can do for you." Although staff were friendly, services rendered are not an accurate via descriptions. I could not tell you the name of my therapist, for there was no introduction at all. read more

Unfortunately I did not get the chance to try out this place. When I scheduled the appointment they asked me for a credit card in order to schedule. Early in the morning on the apportionment day I had to move my appointment up a couple of hours, which was possible if I had another masseuse massage me. During the day while driving to get my massage there was an accident and I got stuck in unexpected traffic and I had my husband call about 30 min before my appointment to see if I could move up the appointment again or reschedule for another day. Then the person that answered the phone told my husband that my credit card was going to charged 37.50 for canceling. As a business owner myself you cant expect to get clients in the door if your going to charge their credit card with out ever warning them or telling them why the credit card is needed during the scheduling of the appointment. I couldn't believe what they had told my husband and I called and all they could say was that they bill for late cancellations and no shows. I can understand why they charge but they had 2 opportunities to notify me that they would charge if I could not make it and that was never explained or brought up. Of course I would not have scheduled if I thought businesses can do you like that. read more

I wish I could rate this business with 0 stars! I was part of a membership package for several months, I terminated membership due to a change in income. I had 2 remaining "credits" for massage/facials (I paid $70 for each, total of $140) that I didn't use before some arbitrary deadline in October 2018. Due to my work schedule and holiday chaos, I didn't have a chance to follow up until early Jan. I called to schedule my credits, only to be told they were no longer available to me, $140 down the drain. I spoke to the manager Wendy about using these; she told me the only way I had access to them is by joining another membership for 3 mos and the credits would "show up" on the account, no wiggle room for an exception. I sent email to Corporate headquarters to inquire, they directed me right back to the NB store as each one is independently owned, corporate was no help at all. I then spoke to the "Assistant Retreat Director" (co-owner) of the NB store, Tim, about the unfairness of having to join again with financial commitment of $180 (3 mos) in order to have access to the $140 I already paid. Tim held the party line, said the credits were not accessible, that the store is held accountable by corporate and he further said that the 3 mo membership (offered by the manager) was no longer being offered, I now had the "option" of a financial commitment of a 6 mo or 12 mo membership to get these back! Tim was very rude in our conversation and began yelling toward the end of our call. I asked to speak to the main owner, Tina, for resolution. Tim said he would pass on my message to her. I learned from a NB store employee that Tina is actually married to Tim. I emailed corporate again about this exchange with Tim and about the conflicting info about whether corporate office has any authority to open credits again. I never heard back from corporate OR from the NB owner, Tina. I am outraged at the treatment I received from this company as a whole and from Wendy and Tim, especially with the conflicting messages. It was crystal clear NO ONE from the company valued me as a customer. Again, I paid $140 to this company as part of my membership and have not been allowed to use it. I WANT MY MONEY BACK! I caution ANY customer to avoid this location and avoid joining a membership because CUSTOMERS DON'T MATTER!!!!! read more

I received a gift card for Christmas. It would cover 3 massages so I set up the first one in Feb, second one in March, and 3rd one in April. I had to reschedule the April one d/t conflicts and scheduled for May 20th. Yesterday I got a call from the store requesting my credit card number for my "membership." When I told her I dont want a membership, I was given a gift card for 3 massages and that is all I want. So her reply was "you didn't sign membership papers?" I said no and if I did it was not explained to me. So then because I "didn't give her my credit card and also not explained to me because I didn't do the gift card massages 3 months in a row ( remember I had to reschedule the april one) , I can't use the last massage on my gift card. At no time was it ever explained to me that you have to do it 3 months in a row ( which is ridiculous, it is a gift card, since when do gift cards have "stipulations" on them. ) So my appointment for May is cancelled and I only got to use 2 of the massages on the gift card. Oh well. So , needless to say I will be letting the person know that gave me the card to reconsider if they plan to use that business again. The massages were fine, service was fine, facility was fine, just the business practices need some refinement. Tell people up front what they are getting into instead of sneaky read more

After being a satisfied and loyal charter member for over a year and a half since they opened I find myself absolutely furious and aghast with this place! The therapist my husband and I had been using quit within a month of each other and we just didn't find any either of us liked much afterwards. They weren't upfront with us and for several appointments tried to just tell us they weren't available and didn't give us the opportunity to expect them to be gone permanently; we found out on our own they quit. We finally decided to cancel our monthly service and I was given under a month to use the remaining massage on my account which I was unable to do with the kids home for summer and a rigorous work schedule this month. I suggested my husband go to the appointment I had scheduled for myself one day because I got tied up at work and wasn't going to be able to make it. When he arrived he asked if he could take my place. He was under the impression that meant using the paid message under my plan. He was taken back without anything seeming unusual and afterwards asked for full payment for the message, not even member price because he canceled his account 2 weeks earlier. He was shocked. He explained he thought he was taking my message and they now after the fact tell him they don't do that. He is eventually told however that they would discuss it with a manager and have them call him. He was not asked for payment and did not sign a credit slip for the service. We never received a call but did find an unauthorized payment on our credit card bill two weeks later. When we called and talked to the manager Tim he proceeded to tell my husband what he said, which was wrong, then tells him he has the whole thing recorded. My husband was actually happy about this fact and requested the recording to prove he was supposed to be called as the staff member, Wendy, denies telling him this but was denied. I called back about the unauthorized payment and pretty much told the owners were the only people over Tim and that they were unavailable but would support this kind of behavior. I asked for a corporate number and was given a number that doesn't get answered and turns out is the number to start your own franchise. I have never had a manager be so rude or disrespectful, nor had a company lie to me, fraudulently charge my card, and then tell me they don't care. I seriously question the ethics of this company and wonder what was happening to cause all their good therapist to go to other spas in town. If you are looking for a good message therapist look elsewhere because all their good ones have left and the people still at this location are dishonest and rude. read more

I was hesitant to give this location a whirl due to the one star review (which was the only one when I originally looked.). I called and the woman was extremely friendly and informative. She reassured me that they would do everything to ensure a great experience and that they were looking into the 1 star review. Feeling assured, I made an appointment. I was overly impressed by Brian West, a young man in years, yet his knowledge and technical experience was incredible. To provide some perspective on my massage habits, I live in LA and get a massage almost every week (they are cheaper!). I also just came back from some time in Thailand where I was indulging in massage more than once a wk (even cheaper there!). Anywho I am quite particular, know what I like and enjoy masseuses who teach me more about my body and how I can take better care of it. Brian is the best masseuse I've had in a long time! He identified spots And tension areas I didn't even know needed work and explained to me how things are connected and how I can work to keep them mobile. He embraces more eastern philosophy and does gong /song bath healing and has extensive personal experience with healing himself. I'll be back and highly recommend him! read more

The weirdest experience I've ever had... in my opinion, the masseuse was not using proper massage skills. I got scratched by his fingernails a couple times, he put my hands on his knees to massage them, he had a cold/allergies (kept sneezing on me, sniffing), and worst of all- I couldn't breathe because his breath smelled so bad! It was torturous! In addition to this, there is heavy construction going on next door & they are putting clients in the room that is closest to the noise. Literally sounded like there were drills and hammers involved in my massage. The construction isn't their fault, but there were plenty of empty rooms available- not sure the reasoning for using the one closest to the jackhammer symphony! I did tell the employees at the front desk about my concerns & their reply was "wow, we're really sorry about that. Can I talk to you about our membership packages?" I will never return & will do my best to warn others! Stay away! read more