I visited MassageLuxe during my recent trip to Fort Myers Beach. I had a Swedish massage and it was amazing. The place was very neat and clean. The atmosphere was very Zen. They had a waiting room that was very peaceful. I would definitely go back if I am in the area again. read more

I received a facial today and the main issue was it was only 40 minutes. The esthetician brought me back a couple minutes after 11:00am, I changed into a robe and my facial began shortly after. It was a nice relaxing facial and she was very kind. The facial ended before 11:50. I paid, gave a generous tip and left. [[HIGHLIGHT]]I come home and received an email 11:53pm about my "upcoming" appointment which is already over.[[ENDHIGHLIGHT]] The email said: "Thank you for scheduling your appointment with MassageLuXe Bonita Springs, FL on Thu, 2nd of Apr, 2026 at 11:00am. You are scheduled for a 60 minute Facial, and One Add On session which includes time for a 10 minute dress down and consultation." So, not only did I not get the 60 minute facial, they did not add on the extra 10 minutes. This is not acceptable. Very disappointing. read more

Decent massage but dont purchase any of the combo packages. I purchased 2 and we could never book the facial that came with a massage. This is poor planning on the owners behalf, and we will never buy a package again. read more

I've had a membership here for 3-4 years and [[HIGHLIGHT]]Irais does my massages.. she is terrific![[ENDHIGHLIGHT]] Whenever I've had an issue with billing it has always been resolved to my satisfaction. read more

[[HIGHLIGHT]]Coco is very good![[ENDHIGHLIGHT]] I love massage and she's up there with some of the best I've had! I would recommend her

SCAM ALERT - I have a membership with MassageLuxe for one hour of massage or facial per month. I had two hours banked and I used one hour for a facial at this location on 3/11/26. I found out today that they took 1.5 hours from my membership. When I inquired why, they told me that I had an add on mask which I did not ask for. They did give me a mask to take home but I thought that was part of the facial package. [[HIGHLIGHT]]They claim that I approved this, which I did not.[[ENDHIGHLIGHT]] They said they will give me back my 30 minutes if I return the mask which I have no problem doing. However, this location is out of my way and I only used it yesterday because I couldn't get an appointment at my local MassageLuxe. I told her I will bring it back when I'm back in the area but it might be a few weeks before I can get there. [[HIGHLIGHT]]She refused to give me back my 30 minutes until I return it.[[ENDHIGHLIGHT]] I want my time back now because this was their mistake, or more likely a scam. Again, I did not know that this was an add on and I did not approve any add ons. I have also filed a complaint with the BBB but found out they are not even BBB accredited. read more

I am continuing to post my experience at this Massage Luxe. Emily the manager at this location told me in February that I had to keep paying on my account or I would lose all my massages on the 2 for $120 a month deal. In May, I finally got tired of paying the premium. Then, I find out I can claim 8 massages! I'm not in Florida anymore. I'm up north now. SCAM! FRAUD!!! Beware! I'm considering a class action lawsuit to get my money back. read more

I recommend Teckla or Ryan as massage therapists. I've had massages from both at the Bonita location. They have strong hands, and are most professional as well. They come highly recommended by me. [[HIGHLIGHT]]It's a peaceful, relaxing experience.[[ENDHIGHLIGHT]] Namaste. read more

Clean, relaxing environment, the staff are amazing! [[HIGHLIGHT]]Front desk very friendly, massage therapists all amazing :) and their esthetician is also amazing :)[[ENDHIGHLIGHT]] read more

Very unprofessional spa, like dealing with children trying to be big people. A person that answered the phone, Abby, claiming to be assistant manager was very argumentative and snobbish. If it so uncomfortable dealing with an assistant manager when making just a appointment I would have hated to find out the quality of the massage. Hung up and called Neapolitan Spa and was treated with respect and professionalism. read more

I should preface this by saying that I'm a full time resident and I've been to this location for massage services at least 5 times. On my recent visit, it was obvious that the place has had a change in staff... For the worse. Here are some observations: Starting with the front desk- 2 women slightly on the heavy side, one with yellow dye hair, and the other with the hair tied at the top. I was siting at the lounge and could hear the yellow dye hair talking trash about the company and managers, telling the other employee to find another job and discussing other staff which one had recently resigned. She was telling the other one that she was also applying for other receptionist jobs and definitely didn't want to work for restaurants. The other one responded she just had moved down and needed something to get by but she was really a youth coordinator. I could only hear these comments because they were LOUD. Then, I hear her eat chips - loudly. Then, there were ping noises from the cell phone text messages. --- Then, the massage therapist comes to get me. My massage therapist was a sweet lady called Susan. She let me know she's a nurse. She started good and was good with her hands but then started to sell me a cbd spray and tell me it would do wonders. Also, that I could buy it and bring it with me and didn't need to let the front know as this was a franchise. But, if I brought it with me she could spray it during the massage. She obviously was getting a cut for selling this product. She also proceed to let me know management treated another massage therapist badly. Then, in the middle of the massage session her phone us pingin and she starts texting back. -- I wonder what happened to MassageLuxe?! It used to be a place I loved going... After this experience... I think I'll pass coming here till they fix the staff issues. Very Unprofessional! read more

These reviews need an update because I had a LOVELY experience here. Melissa was communicative and helpful with my Swedish massage session and made sure I was comfortable and relaxed all throughout. The studio is clean and calm, and the front desk staff is pleasant and helpful. Will be coming again! read more

My massage Therapist, Jason was really good. However, when I presented a gift card for one massage, they would not give me full credit. I think this is misleading, and very disappointing that they do business this way. I think the public needs to know this business is selling gift cards and not honoring them. read more

I called the spa on 10/30 asking about the $49 facial special that a friend told me about. The person taking my call said yes, confirmed the price and booked an appointment for me on 11/1. I received a confirmation text. [[HIGHLIGHT]]I arrived at Massage Luxe on 11/1 and was asked if I had the receipt?? Unbeknownst to me, I was supposed to book/pay online[[ENDHIGHLIGHT]]. I was then told that the offer ended on 10/31 (the day before!) and they wouldn't be able to honor that price. [[HIGHLIGHT]]The person I verbally spoke with on the phone to make the appointment never mentioned anything about paying online, how would I know? Obviously I would have done so if she had.[[ENDHIGHLIGHT]] So here I am at the spa on 11/1 for my appointment and being told that the best (??) the "manager" could offer me was a special price of $75! Unacceptable! [[HIGHLIGHT]]I personally spoke to her staff member to make the appointment and should have been told about this.[[ENDHIGHLIGHT]] I left the Spa and unfortunately, her staff lost out on a paid service and generous tip. The fact that her staff is not well trained should not be an issue for customers. We are talking about 1 day later too. I live locally so sorry you have lost a customer and everyone I will share this experience with. read more

LOL. Staff sucks and they don't care about hospitality or being kind. They're rude and judgmental and very sly. Will never return or recommend. Had the same experience others mentioned about being called just hours before the appointment to say my therapist didn't show up which was a different name from who they told me i was being booked with. Save your time and money. Find somewhere else zero stars read more

This place is a nightmare and has been going downhill for months. The new manager Amanda is rude and and the place is dirty and disgusting. The front desk girls are lazy and don't clean, and don't know what they're doing. I used to love coming there for my favorite masseuse but it's just not worth it anymore. I'm am cancelling and will never step foot in that place ever again. read more

I had a massage with Anthony looking for something on Friday evening (they are open until 10pm) so I would be in good shape for the weekend. I was pleasantly surprised! I requested deep tissue and he not only did deep tissue, he did trigger points, and stretching. I was able to move parts of my body that had been too tight before. read more

I'll be back, enjoy my hour, so relaxing and peaceful, great service from time u walk in to time u walk out

I received a recommendation to check out Vanessa for a great deep tissue massage. I called the front desk ladies who were very sweet, fun, and upbeat! I was doubtful that this would be my best referral and was in shock when she did the best painless deep tissue massage with hot stones! I would definitely recommend Vanessa G. read more

MassageLuXe - Massage Luxe Bonita Springs In Publix Shopping Cebter at 41 and Bonita Beach Rd. - Massage Near Me - Bonita Springs, Florida

I was a subscriber to their monthly service and when I wanted to cancel my monthly subscription they made it impossible. Even after they closed for COVID they would not honor my request to cancel and kept charging me for five months. Their own employees had terrible things to say about the owners. I would not even consider using their services for a one time massage, let alone a monthly agreement. Once they have your signature and credit card number they do everything they can to keep charging monthly. Bad people, bad policies, bad service. read more

Had the introductory massage. Can't remember his name. Ask for deep on upper and Med touch lower. They delivered. Very clean as well. Very relaxing and a good way to start vacation. read more

Unfortunately bad experience all around. They would not honor a Massage Luxe discount card given to me at my first visit at the Vanderbilt location. Should have paid $58 now I had to pay $74. Second problem staff spent more time on the phone than taking care of people at the desk. Thirdly massage was poor quality. I say this with experience as I get at least 1-2 per month with my membership at Hand & Stone. Thought I would give them a shot but it will be my last. Very disappointed. read more

The worst customer service I've ever seen! I had an appointment for massage, when woke up with fever obviously called right away to cancel as being considerate. The manager Juliana wasn't helpful at all, she cancelled my appointment and still charged me for the hour of my massage. They clearly don't care for their staff or their clients! Won't go back for sure as this is a health issue, they make their clients to receive the treatment vs staying home when sick! read more

Today was my first time to a massage luxe. Pretty standard fare. Nice and relaxing entry and waiting room. My therapist, Juliana, was wonderful. Easy check in and registration since everything is on an iPad . They were on time and very professional. I signed up for the monthly service ! Prices start at $48 for your first hour . If you sign up for monthly, you can pay $10 and get an extra massage. From there it's $58 per hour. I would recommend this place to any one in the area . read more

Absolutely incredible. On our last day of vacation we decided to get a massage and were so happy we chose massage luxe. We had male masseurs who had the upmost respect for us. Thank you Raphael and Izzy! I highly highly recommend coming here for a massage you will not regret it. read more

I have gone here a few times. Receptionists are very nice, professional and helpful! I highly recommend Vanessa. I have not had her as a therapist, but my husband has and enjoyed his massages. Whatever you do, do not book with Susan! I went yesterday and it was my worst massage experience ever!!! She is socially awkward, pushy about ideas of what I should do at home and talks a lot! But also she really didn't do a good job massaging me either! It was disappointing that I was glad I had done a 60 minute massage, instead of 90 minutes. I felt jipped of a relaxing massage! read more

I'm from out of town and I went in with a severe stiff neck desperate for some relief. Whenever I have had a therapist friend of mine work on me in the past during similar episodes, I would experience the relief I needed in about 15 minutes. I spent an hour with the therapist here and only felt about 30% better. I'm grateful for something but after all his talk about his expertise, I kind of expected more. Nonetheless, the staff was nice and the location pleasant if you are just going in to relax. read more

This was my 3rd time at this location. The first 2 times it was great,but the last time was my last time there for sure! I called to make an appointment for my sister in law and myself. This was my sister in laws first time there. I inquired about the Groupon for a 50 min massage for $60. I asked if I could take advantage of it and she said not if I had used it in the last year. The woman on the phone told me that I didnt need to purchase the Groupon because there was a special going on for $60 for a 50 min massage. I booked the appt for both of us. The massages were great. I had Rafael and I really like him. However, the manager at the front was lacking in customer service. When I went to pay she told me it was $120 for just me. I explained how I was quoted the $60 special on the phone and she flat out said that was incorrect. I said that was not right and she should honor what I was quoted. She said she would charge me $100 and that was the best she could do. I didn't have any other option since she was the manager so I agreed to pay $100. I told her that I wanted to pay for my sil and she said that I couldn't do that because she could only use one card per person. That made no sense but I went with it. After I paid, my sister in law went to pay and the manager asked her if she wanted to use the card on file, which was mine!!! How bizarre! The woman had issues for sure! She was to the point of being obnoxious! Then I asked what my masseuse name was so I could leave him a tip in the envelope provided and she responded rudely with "your therapist was Raphael". I really didn't need or want a correction in terminology at that point! I explained to the manager that I would not be back, and asked her if she was ok with that, and she said yes, Lol! Great customer service! Really? How rude! Well, I won't be back and will be sure to find another massage place next time I am in town! I will also let my guests know never to go to Massagelux!! Hopefully they find another manager who is knowledgeable in customer service. read more

My fiancee, her mom, her sister, and family friend went yesterday and were only a few minutes late to their 90 minute massage, but only got an hour massage and still charged the full 90 minute rate. To make matters worse, my fiancee's mom is all bruised up on her back when she asked for a light massage. Since she doesn't have Yelp, she wanted me to warn any potential clients to watch out! read more

I work a job where I'm on my feet for about 8-12 hours a day so I was really looking forward to my massage. Unfortunately had a very unpleasant experience with my therapist Susan. I'm aware that everyone is allowed to have their own political beliefs but I don't think that the space for political conversions is with a client in a massage. She spent the hour talking about her opinions on COVID, mask wearing, Dr. Fauci, Trump, Black Lives Matter, Abortion, and environmental policies. I didn't respond to her on any of these issues, not even once (hoping she would get the hint ) but she continued. She went on to tell me she could show me how to use the water bed massager, stating the girls up front would show me how to use it improperly as they were lazy and didn't want to clean the machine and therefore didn't want people using it. read more

Cancelled my massage less than four hours before it was supposed to happen. Stay away. Thanks for an awesome birthday! Zero stars

I have been a member for almost a year now. Overall the service has been okay and I enjoy the usually flexibility you can have at a massage place like this. But the last few times I have been have been disappointing. I am now pregnant and flexibility isn't as much of an option. I've never cancelled an appointment before but had something come up and needed to reschedule even if it was just 30 minutes but since they have a strict "2 hour policy" and I was calling an hour before they decided to charge me for it. Because I have to have a specific prenatal massage and only certain people can do it. If this was a trend or I was just an occasional customer I would understand. But not a long time member, this is not how you treat people. Especially not a pregnant woman who had to wait 3 weeks just to get the massage in the first place to be safely into the second trimester. read more

Massage Luxe has the best customer service I ever experienced! In addition, they have a wonderful staff and quality treatments. Kudos especially to Alex for her excellent attention to me during my visits. Kathy C. read more

I am visiting Bonita Springs for a few months and have been having some lower back, hip, and leg pain. I called and was offered an early appointment and told about a first time discount as well as an additional discount for being a Florida resident. The atmosphere was relaxing. My massage therapist, Rashaun, was attentive to my specific issues, applied form but not painful pressure and was extremely polite. The receptionist did attempt to convince me to buy a package, but was not pushy in any way. If I were going to be in the area longer, I would have bought one. I would definitely go back. read more

So very disappointing ! We booked Mother's Day Refresh Packages and we did it face to face in the spa because once before calling and booking an appointment had been a challenge. When we arrived we were whisked off to our separate rooms. My masseuse spoke about three words to me and neither my friend nor I were offered the two Service Add ons we had paid for in the package. We were unclear when they were to be offered, but it didn't happen. When we brought this to the attention of the young women at the desk when we returned to the lobby, they were unable to assist. One went to the back room for a while and another got on her cell phone to someone. First we were told the appointments were not booked properly and then we were told that the therapists had made the mistake. We are from our of town and only here for the weekend and so coming in later in the week for the omitted services was not really an option. One person at the counter, on her cell phone to the person in charge, finally tried to adjust our gift cards to refund part of the service... 25.00 for the 2X 27 services we did not receive. . However, she was actually unable to make her computer actually do that agreed upon, but not satisfactory end to our appointment. We finally walked out with nothing resolved. It has now been more than 24 hours and no one has called to followed up. Beware!!!! read more

I took my cousin who is in town on vacation to get massages here. My back and neck and shoulders were very sore and I needed a good massage to see if that would help. After reading the reviews I was a little worried about coming here but I am so glad I did. I had the best hour and a half massage from Alan and my cousin had one from Chanel.... I waited a week before I wanted to post my review to see how my neck and back would feel as my massage was a very deep one. Well it's been a week and I've never felt better. I even signed up to get monthly massages there. Everyone was wonderful especially the girls at the reception. I'm looking forward to many more future massages from the spa. And if anybody is thinking about going there please don't let the negative reviews discourage you. I had massages all over the world and I can honestly say this was absolutely the best one ever. read more

I recently just moved to Florida and my friend here wanted to take me to get massages. Massage Luxe was recommended to her by a coworker because you're open late. So last night her and I went and got 60 min massages. Hers was great.... mine was awful. The very first thing after initiating my massage was "Yeah I used to be a nurse by my favorite patient died on me so I started doing this" Needless to say this made me uncomfortable from the very beginning of my massage. She then continued to talk about how she used to work for another massage chain and gave them a one day notice and started working at luxe. She also told me that my NEW job (since I just moved) was a wrong choice and that I would be scammed out of money because of the type of doctor I am working for. She also started late (which isnt a big deal by 5 min) but she ended early by like 8 min. She also turned on the light before my massage was even done and proceeded to talk to me for another 5+ minutes about how she thought I had lip injections done. It was by far the most uncomfortable massage experienced I have EVER received. I send them this exact message in their contact page and never got a response. So here we are. Terrible. Terrible. Terrible. read more

The Bonita Springs location closed its door without notifying clients who had scheduled appointments. The facility has not responded to phone calls as to when it will reopen or even returned phone calls in some cases. It has continued to charge credit cards for services it has not provided. I have disputed these charges. The facility has handled this pandemic situation very poorly. Recently I received a call that they froze my account, but could not tell me whether I would receive a credit for charges. I close my credit card in order not to be charged another month. The credit card company dispute department advised me make a compliant to the Attorney General's office to stop auto charging. read more

I experienced the best massage ever from Yoani. He is the best. This spa, apparently, has environmental hazards due to poor cleaning. I had a horrible area on my left ankle where it was resting on the spa bed. I have been to two different dermatologists and paid for numerous medicines to treat this. This is not resolved yet. It has been going on since July 17th and now it is over a month later. I joined and was looking forward to the next year with monthly massages but with my foot in the condition that it is in, this is not possible. I have cancelled 3 appointments and finally gave up and cancelled my membership. As this problem was a direct result of the cleanliness of Massage Luxe, I plan on contacting them for a reimbursement on the two massages that I paid for and was unable to use. All of this and lost work time due to a massage! unreal! read more

The ambiance is very nice. The advertisement says you get an hour massage. The truth is you get less than 45 minutes. The first time I brought this up to the front desk when I was leaving they basically said I was lying. Today I had a massage and I took a picture of my watch when I was asked to come back from the waiting room - after 2:05, when I lay down, 2:07; he came in at 2:10, then quit at 2:52. This is not an hour massage. The masseuses think that "deep tissue" massage means the same thing as "hard and fast". Not the same thing at all. I also had a facial here and it was uninspired to say the least. read more