After the supervisor looked at my account an adjusting the problem that I was having, I appreciate her so much. Thank you for making it right ,Massey Shoe's read more

I wish they had a 0 rating. Ordered 2 pair sandals in April, returned them 2 days later and they got them back June 18th. I made a payment and can't get it back because it was credited to my account to make it a zero balance. The shoes were defective so that should conter balance it back to " 0" but no they're charging me for sending it back ! They bought me cheap, I'll never order anything else from them !!!! They've lost one of their best customers ! read more

Masseys takes an extremely long time to ship. Packages go to Fed Ex and sit in Olathe, Kansas for weeks. Customer service doesn't care about you. My orders can't be tracked by the last three orders. I addressed it and they don't care. read more

Please do not do business with this catalog company! all of their shoes that I have ordered. I sent back because they were all defective! then they stated that I still owed over $100????? NO WAY I DO NOT!!! such a lie. Be very aware of hidden fees that they charge you. The quality of their shoes are terrible. I don't know how long MAssey's and Stoneberry are going to be in business.! BEWARE! read more

Ive worn the same size tennis shoes for over 40yrs. I've ordered from Massey's in the past without issue, however, having to pay to return shoes that do not fit frustrates me. Ill just resume shopping in person. read more

I made an order on December 12th 2025 , got an email December 23rd 2025 saying my is on the way , but called January 8th 2026 to check on my order and was told my order was cancelled on December 31, 2025 , but didn't get any notification, but received an email saying it was on the way! So All the other items I received I no longer want them because these people is games . I trust the email they sent to me something say to see why it's taking so long for my order to get here! I was so upset when she said your order was cancelled ma'am , I said what ! Why would I receive an email if it's was cancelled she said We will try to do ma'am ! I said please send me a return label your all the rest of the items I ordered I don't was to do business with people Who send fake emails , lying saying stuff is on the way and it's not I'm so upset with this Company!!!! Yes im done with Masseys period !!! , read more

FRAUDULENT COMPANY!! Someone opened a credit account with my name, email, and phone number. When I called Masseys to report the fraudulent activity they wanted my DOB and last 4 of my SSN to close the account! I have emailed them as well to report the continued fraudulent activity, but my emails are not answered. Avoid this company!!! read more

It would be challenging to believe this "business" is anything other than a scam. What business would send inventory to anyone without payment? I received a package from this entity without ever having heard of it or visiting their website. I checked my credit card first but there was no charge from them thankfully. I asked my immediate family if they'd sent a gift to me but they hadn't. This felt suspicious, and then I started receiving text messages stating that my payment was late and to follow their instructions. How did they obtain my name, address and telephone number without me ever contacting them? read more

My experience has been horrible... I have had two returns, i want to make it three... I also ordered perfume thought I was wearing something expensive until I\nSeen what I was wearing on the internet. I purchased this perfect for $79 on the internet.It's not over thirty.. Never again read more

I think this company must be a scam. Someone opened up a line of credit under my name. I cannot get a hold of anyone to resolve this issue. I had never heard of the company, never ordered anything from this company, but a sweatshirt and a bill were sent to me. And I have no idea how to resolve this. read more

I have been a Masseys customer for years. I have always been satisfied with what I ordered. One time I did returned something with no problem. Now I really like their new website. It's great. I placed another order and just received it earlier than stated. I loved the dress and the pants suit I ordered. They fit perfectly. The price of each was affordable. Love Masseys. read more

They NEVER answer the phone, email or chat!!!! Customer service is HORRIBLE!!! Just place your order and wait... I have nothing positive to say about this company!!! Im still on hold as we speak. read more

Bad credit advertising, everyday i get a email stating i have available credit and everytime I place order its denied and masseys tells me I need to pay for full order. And I paid off my balances on time and have plenty of credit for the item. Its misleading confusing and pointless ordering i get all kinds of invoices in the mail. Its more trouble then there worth. Prices are high plus shipping plus you can't use your credit. They lost my interest. read more

I paid off my account, then the operator used my card 4 times for a total of $164.89. When I called they said they had no record of who took my payment. So I told them I'm calling the police. read more

Massey's said I returned boots that were worn and dirty their liers I no one ever worn the boots their supposed to look like they do that's the white speckals in the rubber and the reikers are different colors it's supposed to be that way . Their greedy and don't wanna take care of their customers they said they would take them back and they didn't no one wore them their liers read more

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Hi, I've been buying stuff from. Massey's for several years , and their other sites also k jordon, Mason Ez pay , stoneberry, I never really had a problem. But I bought two pair of boots for my wife Riekersand chacos nice boots , them my girl was in a bad car accident she was hit by a drunk , she was in the hospital and rehab for over a year so when she finally came home in gave her the boots ,well they didn't fit . NO ONE EVER WORE THEM , I CALLED AND THET said I could return. For store credit so I said that's Kool. So I waited and waited for 3 months and no refund on account, . Then I got a big box sent back to me saying to hey wouldn't take them back because the were worn and dirty . I was pissed . Because the chacos ha e white speckals in the rubber that's the way they make them , and the riekers have discolored leather by the toes and heel it looks dirty but that's the way there made ITS SUPPOSED TO LOOK LIKE THAT NO ONE EVER WORE THEM TO THEIR CRAZY DONT THEY KNIW THAT DIRTY LOOK IS The style the souls are a off colored black that look dirty but there not dirty so I'm stuck with them I'm going to write corporate but I don't know what their greedy people will do ??? So I'm stuck with expensive boots out over 200$ I'm broke on disability cannot even walk so no one wore them and they won't return . Thank you for listening anyone .marcy read more

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I received a package from Massey's- Stoneberry sent to my old address. I've never heard of this company and have never ordered anything from this company! Someone has fraudulently opened store credit under my name. If you want to send the item you never ordered back they will charge you another $9.99. I called the company and was transferred 3 times with wait times over an hour. This company is fraudulently sending out packages by stating You ordered it. They do a soft credit check then when you order your first order a hard line of credit is opened. All done fraudulently! This was all done without my knowledge. I have seen the same problem stated in other complaints. They say they will send you a fraudulent package to fill out to cancel your line of credit but its just to get more info on you. I'm sure they have done this many other times without others filing complaints. This company needs to be investigated criminally. I will contact the authorities for this matter. I would like the fraudulent account created in my name cancelled, the bill cancelled, and for the company to pay for the shirt to be returned to them for free. They know what they are doing and it is wrong! If anyone has had this problem please report it to the BBB. read more

I've been with Massey for years over 6 years, I asked why didn't they ever give Promo codes especially for people that's been with them a long time. The respond I got was horrible. They said well you like our stuff don't you. And I said yes but what does that have to do with the question I asked. With that they told me that I should been getting them, and I said check my order history I never got a e-mail or anything else. I spend hundreds with this company but as of today I'm done. Now I do get e-mails saying that my credit limit is gone up, but I can't get a promo discount after 6 years or better years of spending hundreds. And they didn't even try to accommodated my request. Even their competitors if you spend so much would give you something back, free shipping...10% off just for being a good customer. read more

Do not buy from them. Low product quality, hidden fees, bad return policy, bad costumer service.

I purchased a pair of winter boots for my granddaughter and used their size chart ordering a size larger than my granddaughter wears. They were too small and since she is in another state, and I didn't want her to be without boots when the snow came, I ordered a second pair in a large size (which barely fit). When I was there for Christmas I retrieved the first pair of boots, so I could return them. Which I did in early January. The first pair of boots were about $20 more than the second pair ordered. When they received the first pair back they only credited the the lesser amount AND charged an additional 7.95 for the return shipping. I had already made two payments on the account. (Nothing otherwise on the account). The order should have been $65 total, and having already paid $40, I figured, even with interest, that the balance should be within $30. When they didn't send a statement this month I called. You can't get past the automated system easily. So I called back to the order line, which if course they answered. There I am told I owe $55! They transferred to credit department that insist my account balance is $0. I know that isn't correct, so after being told, "Well, if you don't get a statement, don't worry about it." I informed the young man that I DO have a balance, but the other departments have an incorrect amount. After asking fo a supervisor, which I never got to talk to, the man said ,"Oh, we found the account and it's $55." When I objected he says well they only credited the amount of the second pair of boots. (It was the more expensive ones I sent back ) I am going to pay them off and NEVER DO BUSINESS WITH THEM AGAIN. Their customer service is horrible. read more

I purchased from Masseys about every 3 months and all the items I've purchased have been as described and good quality. I look forward to my deliveries especially now, due to COVID-19. read more

My computer was hacked and they got my previous shopping information.When I received an e-mail from Massey's telling me my order was shipped to New Jersey, I replied I didn't place the order, they did not respond. When I received my statement it took 3 calls to get to talk to someone in customer service. I was sent to 3 different people and no one could help me. Finally I was able to talk to someone after being on hold for 30 minutes. I was told I need to file a Police report they will NOT folllow up on it and credit my account 359.00. They know where the men's shoes were shipped. I did not order them! THEY ACT LIKE THEY DO NOT CARE WHAT HAPPENED I HAVE TO PAY FOR SHOES I DID NOT ORDER. read more

I have placed an order June 24th for 2 pairs of shoes for my 85 year old mother. One pair came right away, one was on back order. They have told me 3 different dates! In the meantime, i received a $5 promo, so i tried to order a pair for myself. Some "bone head" thought i was trying to set up payment method on my husbands account. I paid with credit card & explained in 2 different phone calls. They would NOT let me order without speaking to him. I could have put anyone on the phone. We have same last name, address. Nothing but headaches, why should i come back? This deserves a letter to the BBB. read more

I ordered a body shaper from Masseys but changed my mind about the purchase due to the pricing. It was too late to stop the shipment so upon the items arrival, I refused it at the post office and it was returned. I continued to receive bills from Masseys even though I did not have the item. I emailed them to which the constant reply was, "We have not received the item". I finally contacted customer service to which I was transferred to a "supervisor " who identified herself as "Nancy". Nancy stated she received the tracking of the item but she has to contact the vendor to find out if they received the item back. She continued to state if they had not, I would be responsible for the item. I informed her that I was not responsible as the item was refused at the post office to which I have verification. She continued to place the responsibility of the item on me although proof that it was refused is available. I told her that I am not responsible at the point of refusing an item. Nancy then stated I would also be responsible for the $15.99 shipping and handling. I'm not aware of this in the contract. Please take extreme caution in doing business with Masseys. read more

they sent me a catalog of approved credit of $500.00 then later denied my order of $99.95 because of my address being high risk? rude customer service too. BEWARE of them! read more

First off I would like to say that all of the people leaving 1 star reviews did NOT read the TERMS AND CONDITIONS. It clearly states on there how much the shipping and handling will be (it's based off of how much your order subtotal is.) Yes, the quality can be bad at times, but no company is perfect. And YES YOU DO HAVE TO PAY FOR SHIPPING EVEN IF you return the item because they still had to pay postage to ship it to you(along with $6.95-7.95 to send it back.) And for those of you saying that they shipped it to the wrong address, please just have them double check your shipping address before you tell them it's okay to place the order. If the package does get shipped to the wrong address, just call in and BE POLITE to the customer service rep because then they will do everything they can to help you. It was most likely the mail-carrier's fault for taking it to the wrong place, not the companies. If you're rude to the customer service rep then they will NOT want to talk to you. Just remember that IF YOU DON'T WANT TO TALK TO THEM, THEY WON'T WANT TO TALK TO YOU! Shipping costs: THEY DON'T CARE HOW EXPENSIVE YOU THINK THE SHIPPING COSTS ARE--- if you don't like the shipping costs, then DON'T ORDER! They'll do just fine without you. Next, just because of the fact that you "have been a customer for # of years" DOES NOT MATTER. If you don't pay your bills on time, then you get a late fee and that is that. This company does not help grow your credit, nor do they have a physical credit card anymore. They give you a rough estimate of a credit limit based off of your household income. YOU ARE PRE-APPROVED FOR A CERTAIN AMOUNT--- UNTIL FINAL CREDIT APPROVAL (which can and will change your credit limit based off of household income, etc.)!! Once you place an order, the credit department determines whether or not you need to make a down-payment (down-payments are normal, DON'T YELL AT CUSTOMER SERVICE just because you have to make a down payment... it's not their fault), if it gets cancelled, or if it ships out. The monthly payment number that you see IS JUST AN ESTIMATE--- IT CAN CHANGE! (as it says in the Terms & Conditions) Next: Returning Items - Returns can take between 4-5 weeks during busy season, and 2-3 weeks during their normal season. Then you will be reimbursed for the order subtotal, and then you still owe them for shipping. When you order something, keep in mind that they only ship on business days, so Monday, Tuesday, Wednesday, Thursday, and Friday (before 12:00 p.m.) And to all the people saying they stole your money, they really didn't, you just don't understand how the system works. To the people saying that you didn't order something and it got shipped to you: NEWS FLASH, you did order it, you probably just don't remember. If you really didn't order it then you probably gave someone your account info which wasn't smart. TO THE PEOPLE COMPARING THEM TO AMAZON: they are NOT a trillion dollar company, they WILL NOT have free shipping unless there is a promo code out. If you love Amazon, then just order from them instead. One more thing for the people that call in yelling and swearing: That is NOT GOING TO HELP YOU GET YOUR WAY AT ALL. Just be patient and polite and the CSR will help you! And if someone tells you they aren't able to do something, they really CAN'T, they ARE NOT lazy. Seriously, read the TERMS AND CONDITIONS before you get mad next time. read more

Absolutely horrible. I was sent two incorrect items, called customer service they were very rude. And I was charged for return shipping. Never again will I order from this company!!! read more

I swear Massey's is garbage when it's comes to ordering items from them. I need to stop ordering shoes because it's always something. They sent my shoes to the wrong address (it was refunded, I really wanted them) then I had a back order and they said I didn't have enough funds but when I placed the order it came through my email as if the charged me the both shoes. You all need to restructure everything, starting with customer service (there was only ONE Lady who got the job done!!) read more

No one should do business with Masseys. False advertising and misleading e-mail. And very bad customer service.