Very disappointed about your new automation process as I have used your company in the past. As a…read morebusy realtor glass replacement often comes up. I called your number several times, was hung up on and was told the assistant is texting you now. Every time I called same thing. You can't speak to a real person. I made an appt through text. I asked several times the name of the tech that was meeting, and I was never told. This was important information to be able to give to the gate. I drove to the property which is 40 minutes out of my way for the scheduled appointment which I confirmed and no one showed. I asked the assistant through text for a number to speak to someone and again the same thing. No one showed for the appointment. I am all for automation but there is a huge issue with your system. Unfortunately I won't be recommending your company again due to this reason and have found another company who answers the phone where I can speak to a human.

Fast efficent and friendly service at reasonable prices(?)…read moreVery good and hard to find someone as reliable as these guys

These guys were GREAT. Called and came early. They were so nice too. And I am beyond happy with my…read morerepair. I would HIGHLY recommend them for your glass repairs. The service was on point. And both repair men were so kind and funny. Absolutely wonderful experience.

Awesome! Recommended ay insurance's agent for cracked windshield from rock…read more Called and they were very helpful In How the claim process is and they helped me file claim. Explained there process made appointment they showed up at our place and completed job in less than 30 min Jose and Paul were technicians and they were excellent. One call resulted in new windshield 48 hours later, timely, showed up within-time slot they said they would and good communication.

Auto Glass made replacing my windshield such a great experience! I placed a claim over the weekend…read moreand got a call first thing Monday morning. Richie (repair man) texted me updates on his arrival time and got the job done quick and with excellence. Choose them over Safelite!!

From the owner: Auto Glass Now offers fast, friendly, and convenient auto glass services across the country with…read morehundreds of locations throughout the United States. Our local team of experts can help provide trusted auto glass repairs, car window and windshield replacements, and ADAS calibrations. As a part of the Driven Brands family of automotive aftermarket companies, Auto Glass Now delivers national scale and efficiency, alongside its premier service quality. Call or visit us today to get back on the road! Our Saturday services are on appointment-only. Please make sure you coordinate with us accordingly!

Roy did a great job getting a replacement Pilkington OEM BMW windshield in quick order. My car has…read morefull coverage and the insurance company was trying to say I would have to pay my $500 deductible for windshield glass replacement. Roy told me to call again as under Florida law they have to waive the deductible for windshield glass replacement if you have full coverage on your vehicle. I called back and they confirmed Roy was correct. Thank you, Roy, for your honesty. My windshield was replaced in about an hour with the light and rain sensors both working perfectly. I would recommend anyone to use Roy for their next windshield replacement as his work is excellent.

Owners Roy and Tamera are running a "top-notched" company. I met Ignascio and Cindy, the windshield…read moreinstallers and the calibrator, Andy. They were all very professional, polite, kind, knew their craft, and answered all of my questions. Tamera made this whole experience painless and completed it in a timely manner. Again, thanks to you all.

When I walked in, I was greeted by a wonderful gentleman who was extremely knowledgeable and knew…read moreexactly what he was talking about. Right away, he made me feel like I was in good hands. They took a look at the chip in my windshield and explained everything I needed to know. I was able to ask questions and get honest answers, which really helped me feel confident about making the best decision for my car. They also explained that in the state of Florida, auto insurance policies often include coverage for chip and windshield repairs, and that these repairs can be done for free. I had no idea! I was also told it is a Florida law that your windshield can be replaced 1 time for free. I felt really confident bringing my car in today to get the chip repaired. The whole experience was easy, informative, and reassuring. Great customer service from the moment I walked through the door!

I had an object hit my windshield while on the road. I reached out and connected with Safelite…read morethrough my insurance, which instantly said that they would be able to replace the windshield at no cost to me. I checked on line and made an appointment for Friday, August 21st- the only available option was to do a 'Drop and Go'. All communications said bring your car in by 9:30AM. I dropped my vehicle off at 8:30am. Initially, I asked how long it would take, the woman working the desk said '3 hours'. The man says 'don't give her a time'. I leave my vehicle with the understanding that the car would be available before 5pm when the shop closes. I was told I'd get a message when it's ready. I called the listed number for the West Palm Beach location and speak to 3 different automated voice prompts before reaching the main customer service at the national level who says let me try and call the store. This was at 4:00pm, Naomi, the representative says they may or may not be done by 5pm. I take a ride-share over and my car at 4:54 is parked exactly where it was at 8:30 this morning. The woman at the front desk is repeating everything I say, with no additional detail. It's 5:12pm and my car has just been taken into the back for service. Expected work time: 2 hours. I can't stress this enough, please choose a different retailer, location or overall option. No apology or explanation for the inconvenience. 1 star is too generous.

Terrible service. they installed the wrong glass and irreplaceably broke a sensor on my Mercedes…read moreGLE. I had to go to another company (Affordable Glass) (excellent) to have it fixed. I would not let them touch my car again!

I called the day of my incident, and Same Day Windshield came the next day. They Replaced my back…read morewindshield, slightly late, but no problem. After the replacement was completed, they left glass, not only on the inside of my trunk door, but also in the inside of my trunk deck, where is not reachable once the glass is put in. Also, my rear-view camera was damaged. When I called next day and asked them to come and correct the job, they set an appointment and did not come. Same thing next day. And then, on the third appointment set to fix the mistake, that was due to their technicians mistake, they called and said they will not be coming to fix it because they do not possess the equipment capable to do the job. They Offered no refund or discount. I was hung up on repeatedly, appoints that were made were no shows 3 days in a row. The level of professionalism was horrid and offensive. I was promised a call from a supervisor multiple times and never received one. All in all, I spent more money correcting their mistakes, than it cost me to repair the glass itself. I asked multiple times for the company to come take their glass back in return for my money, which they refused and offered me a $20 check in exchange, after I paid almost $500 for the repair. All in all, it was the most offensive and disappointing job I've ever been a part of. Highly recommend staying clear of this company!

Hello Jessica . Post work vehicle issues were corrected and made up to me. All is good. Thanks for…read morereaching out however.

Update: the manager reached out to me and left a gruff message begrudgingly apologizing and then…read moregiving excuses about how stressful this industry is with vendors and other factors...basically, there was no responsibility or ownership that was taken for my experience, just more excuses. My car and insurance company sent me to Gerber Collision for repairs, and while things started off smoothly, my experience quickly turned frustrating and disappointing. When I called to schedule the estimate, they were very clear about the importance of being on time and sticking to their schedule -- something I completely respect and support. However, when I arrived on time for my appointment, that same courtesy was not extended to me. The estimator, Taylor, was nowhere to be found initially, then eventually returned, took her time with paperwork and conversations in the garage, and left me waiting an extra 30 minutes. To make things more uncomfortable, the manager began loudly yelling across the room to someone at the front desk, then pointed at me asking, "Is that the person you're talking about?" It was awkward and unsettling, especially with a large man raising his voice and drawing attention to me unnecessarily -- turns out he was referring to someone on the phone. But the unprofessionalism and lack of awareness were apparent. After the estimate was approved by my insurance company, I scheduled a time to drop off the car. I later tried to move up the drop-off by a week since I was going to be out of town for work and thought the timing would be more efficient. I called during business hours to request the change, but never received a callback. A simple confirmation or polite decline would have gone a long way in showing they value customer service -- but I got silence instead. I dropped the car off as originally scheduled and picked up a rental. Taylor kept me loosely updated, telling me the car might be ready within a couple of days. I explained that I would be heading out of town again the following week and asked her to please give me a heads-up the day before it would be ready so I could position myself closer to their shop. She agreed. However, I didn't hear anything until 5:15 PM on Friday -- just 15 minutes before closing -- when she called to say the car was ready but I likely wouldn't make it in time. I reminded her that I had asked for a heads-up, especially given my travel schedule. Rather than take accountability or show empathy, she became defensive and slightly rude, repeatedly saying she "couldn't control it." When I mentioned I would be writing a review, her attitude suddenly shifted and she became more accommodating -- which was even more frustrating. Why does it take the threat of a negative review to inspire decent customer service? On top of all that, the original estimate wasn't accurate, and they had to submit three separate addendums to my insurance company. While I understand that sometimes additional costs are discovered, that many revisions suggest the original estimate was rushed or not done thoroughly. Overall, I wouldn't return to Gerber Collision. Between the lack of professionalism, poor communication, and inconsistent customer service, the experience fell far below expectations. I hope this review encourages them to make much-needed improvements

Not recommended. Upon installing my frameless glass shower door they cracked the tile but didn't…read moresay anything at the time. When I noticed the cracks after they left and called the office they gave me excuses and didn't stand behind their work. And after one and a half years now the door sags and scrapes the wall due to the poor quality of screws used in the hinges. Upon calling them regarding the issue again I got excuses and was told they would have to "check their records". Whatever! I got the problem fixed by their competition for a fraction of the price they estimated.

Mike was very courteous, honest, and helpful. We will definitely use him for service again. Thank…read moreyou Mike!

Good price, fast service, attention to problems with my car and nice owner…read more We will be back