The person that I dealt with was rude (older white male). I do not feel like I got a deal at all. $250 for a muffler that never got changed. I will not be returning to this establishment. It is 45 minutes from my house. So, I'll be going to a shop near my house that I trust. I should have done that to begin with, but was trying to give them a chance since there are so many positive reviews. I do not recommend this shop. The area was incredibly unsafe even though I was there during the daytime. read more

Master Muffler & Brakes - The waiting area and main cashiers office. - Auto Repair Near Me - Homestead, Pennsylvania

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Owner is asshole. No people skills whatsoever. I walk in and ask is he still taking cars, (11AM) he says depends on the problem. Fair, I explain and tell him I may have the part because the part fell off (exhaust) but it may not still be good. He says oh you have your own parts I'm not taking it today.... I explain again if it's bad I'll just get your new parts, no come back tomorrow. Ok, what time do you open 7 but I maybe closed tomorrow.... WTF SO YEAH read more

Took my car in for a full exhaust and I ordered all the parts from online with reputable business he complained about me being in the parts saying it was wrong parts then treated me like I'm a idiot I grew up in garages and can do the work just don't have a lift to make it easier. So a week after my exhaust is put in I'm back because it came loose. Now another week later same issue this time came so loose the bolts came out and now have to take to another garage to fix issues read more

He's only rude if you don't have thick skin. He was like that towards me and I just smiled. Lol. He did a mid muffler delete on my 2019 Dodge Charger Scat Pack back in 2020, he was what you guys call "rude" at first but when everything was all done, and I started that mf up, even he was smiling! I got there early, knew what I wanted, and was in and out in about an hour! The price couldn't be beat anywhere either so there. Either toughen up and take it for a lil bit and pay less or go somewhere where they are "nice and polite" and rape your pockets. read more

Allen who owns master muffler is great. They do not do appointments as they will let you know if they can fix you the day or tomorrow or if you need to wait till next week. I'd like that because sometimes I've had appointments Other places and I get there and I have a 2 hour wait before my appointment is taken. Very reasonable on his prices and guarantees his work. I have had other places give me a price and when I got to him He charged me anywhere from 50 to a $100 Less. Always tells you exactly what's the matter and explains it to you gives you The Choice of getting it fixed or not. I have been going to him since 2012 for oil changes inspections and anything else that was wrong with my car. I have a car that's15 years oldAnd has over 230000 miles on it. Allen has kept it running all these years and kept me happy with it. read more

Allen is one hell of a man. always been very great to me & helpful with any problem I have tbh these other reviews aren't really it. most of them seem either a one timer or someone who was impatient and they were entitled. if you want a scheduled service go to a dealership and pay DEALERSHIP prices. dont come here shitting on a man that's worked hard his whole life for what he has made a name for himself staying IN BUSINESS over these big corporations. I put my faith in Allen and his team! you're good to him he's always good to you, you get what you give. there are so MANY countless times Allens kind has helped me whenever the dealships were trying to get me to pay thousands of dollars when that's not the case at all. literally had the dealership tell me I needed all knew headlights and I couldnt pass inspection it was unfixable.. yet I come here and everything is fine?? you tell me whos after your pockets? Come down and see for yourself you won't be disappointed! read more

Say what you want about Allen he has good days and bad . But he's not bad to deal with if you catch him on his good side . I got there at 7:00 AM there was a car ahead of me . He put a complete exhaust system on my car . By 8:00 AM I was out the door . And charged me half of what other shops quoted . Allen and his staff ROCKS read more

I find the snowflakes complaining that the guy is rude to be hilarious. Wha, wha, wha.... call a whambulance! I drive a Volvo and my mechanic told me that I needed a new resonator. From Volvo, I'd be looking at over $1000 because Volvo sells the resonator and muffler as one piece. Ouch. I called MM and was quoted a price of less than a third of the Volvo number. I took my car in and was told that I needed a muffler too. Total price out the door, $375. Rude? Not in the least. Short on time? Yes. No time for chit chat. I can respect that. I asked about dropping it off at night and he said that he doesn't want the responsibility. I can respect that. Also, there's no late pick up option. So I took my car there in the morning, gave him the keys and walked down to the Waterfront. A few hours later, I got a call that my car was ready. All in all, a good experience. I got what I needed at a good price. No millennial crap like free coffee and Danish and a foot massage. If you find it too old school for your tastes, you're welcome to go elsewhere and pay more for lower quality work. read more

I've dealt with him numerous times and had to hold my tongue.. He's ignorant. He treats people like shit. He doesn't care if you give him your business. He does cheap work, I wouldn't recommend him to anybody. It's a waste of your time. He's ignorant.. I took time off of work to drive up there. Spoke to him on the phone then when I got there he gave me an attitude. Turned his back on me. That's how he is so be prepared to deal with an ignorant old man.. I've been dealing with him for 15 years. He still doesn't know how to treat people. I'll give him one star because he's done work for me in the past done with Master muffler read more

fantastic. front desk dude was very grumpy but warmed up after I didn't b.s. him. Very fast, excellent work. I'm still reeling. Incredibly reasonable too. read more

The owner was very rude. I spoke to him on the phone, he told me to come in. When I got there he was running around from the office to outside. Back and forth. He treated me like I wasn't there. Unbelievable! read more

The customer service is awful and the old man who works there, I think his name is Allen is just plain rude and disrespectful. I came in for the first time to get my exhaust pipe fixed, and immediately when I pulled into the lot, he yelled at me because I parked in the wrong place. After parking, I walked into the office with my father, who has an accent, and he asked for his name. Since my fathers name is complicated we started spelling it, and he did the hand gesture to speed it up and my father missed it but I saw it. I immediately asked him, POLITELY, why he was being disrespectful and rude. He immediately responded that he wasn't, that my father didn't need to spell that slow?¿? Ummm... my father was spelling normally & what happened to customer service? I responded back to him telling him that's the way my father talks, but regardless you didn't have to be disrespectful and rude by doing hand gestures and rolling your eyes. He immediately got upset, because I called him out on his lack of professionalism and he threw a hissy fit and told us he would not be fixing our pipe and providing service to us. We personally didn't care because there's 100+ shops here in Pittsburgh! I was just shocked that this 80 year old man could be so childish and unprofessional. How are they honestly still in business? I went on yelp and Google reviews and it seems like this isn't the first time he is rude and disrespectful to customers. If you don't like your job, QUIT!!!!! Don't take it out on customers who are just trying to get their cars fixed. If you're looking for a car shop, save yourself the time and go somewhere else. read more

My sister took her 16 yr old son's jeep to get looked at because the engine light is on. Long story short and 500 dollars later, the jeep has been there 3 times and the engine light comes back on when she pulls away. Alan took the money but didn't fix the problem. Totally scam. Find a real mechanic that knows what the hell they're doing and not fast talking you. Alan is a JOKE! read more

First of all let's get the nastiness issue addressed first. This guy is hilarious if you take him face value. He runs a very busy establishment in the heart of Homestead... and he is no nonsense. He is abrupt on the first encounter for sure.... but that is just his way. He then softens up and is quite a nice guy. Now for the work aspect. I have a Winter car that was pouring gas..... cheapest quote I got was 600 bucks. Got it done at MM for 300 bucks. I am going to start taking my Camaro there as well. This place is the real deal. I have lived in this area for 30 years.... never even heard of the place. I am now never going anywhere else. And did I mention... a 3 YEAR WARRANTY on the work done. What a little gem to have found. Thanks Allen.... I sooooo appreciate you read more

My car legit sounded like a go cart, had it at the dealer for an oil change and they quoted me $4500 to fix it lol. Found Master Muffler from Reddit recommendations. Took my car on a Friday morning, he said there'd be a bit of a wait, but I was fine with that. They ended up doing the repair for $215 and I was out of there in about an hour. I'd give more than 5 stars if possible and cannot recommend them enough! read more

Alan's garage is very strange customer service. He doesn't have a turn, he doesn't schedule appointments for a certain hour. You come to his garage at 7 o'clock in the morning and spend the whole day waiting. By the end of the day, he may not even call you, but simply close the garage and not give you your car key. Therefore, you must constantly call him yourself and find out about your car. At the end of the day, he may simply tell you that he did not have time to repair your car. This is carried over to tomorrow. For the past 10 days, he's been brainwashing me with a windshield replacement. On the first day, he told me a story about a GLASS DELIVERY MAN SLIPPED ON THE SIDEWALK AND BROKE THE GLASS. I went home with nothing. After that, I called him at the garage for several days in a row, but he answered different versions: he forgot to order, but he will definitely order it; then he said that the glass was already in the process of delivery. Finally, on Monday, he told me to come back. I was among the first customers at 7:00 this morning, but Alan said the glass installation would take all day. I walked in circles around his garage, waiting for his call. But he never called. Finally, I could not stand it and called myself. It was 12:30 pm and Alan told me the same story: about GLASS DELIVERY MAN SLIPPED ON THE SIDEWALK AND BROKE THE GLASS He either forgot that he had already told me the same story 10 days ago, or he rated my intelligence very low (decided that I was capable of believing this twice). This was already the last straw of my patience. I then quite clearly understood that Alan,probably, had serious mental problems,by telling the children stories about broken glass-twice... I don't recommend this service to anyone. The boss is rude, it all depends on his mood. He divides clients into ''important'' and ''unimportant''. This is very embarrassing and wrong. It degrades human dignity. read more

Went to get my brakes checked. Mr. Alan and his team got me in and serviced very quickly and professionally. Staff seemed quite knowledgeable, i had no worried of "prices gouging" Would definitely recommend read more

Im so impressed with this place and will definitely suggest it to anyone. Super nice, quick, and efficient staff-- good prices. I was out of here within an hour with no appointment read more

I read the reviews before going and knew I would meet a stern owner of the shop. Shop says it opens at 730a. I got there at 655a since I heard it was first come first serve. When I pulled up to the door, I could see mechanics inside so I went in. I met the "mean" owner who asked me what I needed. I told him I had a hole in my muffler and needed a new one, I guess. He asked where I was parked and I told him outside of the bay door and he told me to move my car. While I was moving the car, 3 people came in and I was hot! I thought I lost my place but when I came back in, he told them I was first (whew) and took my keys and had my car brought right in. Within 5 min, he told me exactly what I needed. He quoted me a price on the phone days before, gave me a smaller price in person, and an even better price upon payment. The work was done quickly and professionally. I dont think he was mean. He just ran a tight ship. He had customers coming and going. He was getting them in and out. I watched as 2 customers came in with problems, he fixed them, and didnt even charge them. I told him I thought I needed a fuel pump. I was willing to leave the car there. He told me to wait and he'll through a machine on it when the muffler was done. After testing the car, he assured me all was good and I just needed a Lucas fuel injector. I've been to a lot of shops in my lifetime but nothing like this. This "mean" man was a sweetie pie. While he was outside, he met my husband who was waiting in our other car (in case I needed a ride) and talked to him and our dog. My husband said, "that couldn't be the "mean" guy they were talking about, he was cool". This little shop had a whole lot of business going on inside. I was very impressed and would definitely recommend him. They do a lot of other things than mufflers. read more

Allen comes over a little tough at times but he is fair and honest. Always gets it done in a day

In 2017 political correctness and trying not to step on someone's toes is at a all time high. Master Muffler is where you take your car to get fixed and get a dose of reality to thicken up your skin. The owner Allen plays no games. To some he might come off abrasive in his tone but it's strictly because this guy isn't here to make you feel babied, he's here to get the job done, correctly and affordably! (Think Chef Gordon Ramsey or Simon Cowell but a Mechanic!). I never went to Master Muffler and Allen before but after today, I hope this guy exists for awhile cause I've never felt this confidant about work done to my car before. I called at 10am, told him my issue, he said it's first come first serve and to bring it down. By 11am my Muffler was welded, my flex pipe was replaced and he even gave me a in depth quote about 2 other things I asked about. I have to say this again, this guy is NOT HERE TO BABY YOU, just get the job done correctly and affordably. If you know how to maneuver with people like this you'll realize Allen is actually a very nice person with thick skin and a rare breed in today's society. He probably deals with an immense amount of things in a day as apparent but his very VERY busy shop of 4 other guys also working when I went in. These guys do it all and at a astounding price. Oh, I also got a 2 year warranty on all work he did so that alone gave me huge peace of mind. Wether it's a Muffler, brakes, sensors or any other issue with your car, I'm confidant Allen and Master Muffler will create the solution for you without breaking the bank. read more

I laugh at some peoples expectations of others...DROP EVERYTHING,I HAVE ARRIVED. Allen is a no-nonsense guy and has a very established business, He knows what he is doing, if he tells ya what it needs...thats what it needs. You want the job done right go see Allen, He does stand by his work. and believe me...he doesnt "need" the work but if he can get you in he will work with you. Thanks Allen, your the best...we drive 30+ miles to get work done there read more

Fantastic service! I arrived at 9:30, on a weekday and was told that two other folks were ahead of me. By 12:30, my car was fully repaired (the team welded two portions of my exhaust piping that had fully rusted through), for an incredibly reasonable price (120 dollars). Would certainly recommend Master Muffler to other folks! read more

Owner is an asshole, no other way to put it. Had to use this place because they could take the car last minute, which I'm grateful for. However, I wouldn't come back if my life depended on it. I don't know how someone can run a business and be that rude to customers. read more

I can only say good things about this shop. As a woman, I'm nervous when my car needs repairs because I'm waiting to get ripped off. This place is super honest and fast! They did work on my car for a fraction of the price that my dealership quoted me. Alan actually got mad they gave me such an outrageous quote. I was in and out in an hour. Thanks so much guys! read more

I was referred to this place by my mechanic, so I called. I explained I needed a muffler for a 1986 Toyota, Gulf Stream, Conquest Camper. He explained he doesn't make appointments, first come first served. I went @ 7:30 am when they opened. I was pulling in and was met with I guess was the owner who told me I couldn't park there. I explained I called the day before and was there for a muffler. He said he had a truck on the only rack to handle my vehicle. "You didn't tell me how tall your camper was. you should have told me". I told him exactly what I had when I called. I was going to have to come back, "try calling later that day"! I left with my camper, went to the Waterfront to wait until rush hour traffic subsided. I called the to see if I could leave my camper there and was told no. "Call back later". No one answered the phone from 4 to 5:30 when I tried to call back. Bottom line, their customer service sucks and the owner was plain rude! Save your energy and go to Midas! read more

The worst place to go to i was waiting for almost 2 hours to do my muffler delete and at the end he going tell me im not going do it because i told him can he please do it nice and rude asff i don't care they soo rudee they drive the cars like shit everything about this place is terrible read more

best mechanic in Pittsburgh worked with allens brother, Dave he was terrific too go there dakiltman read more

They did an awesome job on my car and the guys were very nice any friendly. Explained everything they did to my car and showed me. I'd definitely recommend them for any car issue read more

Great price and down to earth owner. Listen, the place is first come first served. The owner might not have the best costumer service skills ever but at least he won't rip you off. He will call it as he sees it but will not overcharge you. I was quoted $500 at Mr Tire for a job he did for $160 out the door and 2 yr warranty. If you want great costumer service, go ahead and go to PepBoys or Mr Tire or any big chain places so they can treat you like a princess but rip you off with stuff that you don't need. At least they will do it with a smile, right? If you want your car fixed for the cheapest price and done right, then this is your place. read more

I'm not someone that's mechanically inclined, so I can't say for sure that the deal I got was a good one. But that said Alan and the crew at Master Muffler certainly appears to have done a great job fixing my car to a degree better than I expected and at a price much lower than I was expecting. And with a great warranty on their work I feel comfortable knowing that if there is a problem I'll be covered. I would absolutely recommend them to all my friends. read more

Terrible customer service, disrespectful in fact. I towed my vehicle to Master Muffler in the evening. The owner called me at 645 am the next day and gave me attitude for leaving it in his parking lot. He told me he wouldn't work on the vehicle and that I had to pick it back up by the end of the day. I said this was a secondary vehicle and I asked if he could be fixed at his earliest convenience, he said "it doesn't work like that". Never going back again and I would advise against Master Muffler to all others. read more

Solid no nonsense mechanic. He may not coddle you and be all sweetness and light but he will get the job done. Just don't slow him down, he knows what to do. read more

I have a little bit of mechanical knowledge, but not enough to land me a job as a mechanic. I try to do a good bit of my own work to save on the repair bill and to avoid unscrupulous mechanics. I called a handful of shops to get a quote to replace an exhaust manifold gasket and bolts on my 05 Grand Cherokee. Alan (owner) quoted me $250 per side (I have the 5.7 V8, so there are 2 sides) to fix it. Sure enough, it was $250 out the door. Alan is a great guy that knows his stuff. If it doesn't need to be fixed, he'll tell you it doesn't need to be fixed. BUT, if it does need to be fixed, it really does need fixing. He even checked on a couple of other things and made some recommendations for other specialty shops for projects I plan on doing on this Jeep, which he didn't have to do. I chose to give Master a shot after my normal go-to shop in Monroeville didn't return my call seeking a quote for the exhaust manifold. Some of the reviews on Google for Master are unfair, with the chief complaint being a misunderstanding of personalities. If you want to question what the mechanic tells you needs to be done, fine. Just make sure you know what you're talking about. If you have zero mechanical knowledge, don't tell the mechanic how to do their job. Alan won't blow smoke up your dress and hold your hand. If you want your car fixed, take it to Master. Thanks again, Alan, for giving me the opportunity to boast on the Jeep forums about only paying $250 for a repair that many have shelled out $1K+ to fix! You're my new go-to shop for our vehicles. (If you're curious as to their hours, I was there a little after 7AM. They are first come, first serve.) Don't be an idiot and expect your car to be fixed 5 minutes after pulling into the lot. Oh, and don't park in front of the garage doors like a tool! read more

I JUST CALLED .. asked if they can do ky exhaust pipe they tell me sure come on in soon as I get there this old ass man going tell me he can't touch my car until tomorrow they close at 6 .... oh well must not want no money read more

Worse service EVER! Got my car towed after hours. Mind you not on his property across the street. He had previously talked to my boyfriend not myself. When I call to inquire if they got the keys he proceeded to tell me he told my boyfriend not to have it dropped off until today and that he could no longer help me to come pick up my keys. I don't see why it matter if it was dropped off at night or in the morning it was there the day he asked and not on his property! This was the owner I spoke to!!!! read more