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    Mastermind Care

    3.1 (11 reviews)
    Closed 9:00 am - 6:00 pm

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    I would go lower than 1, but couldn't. Beware of being scammed. Mastermind Care took our money to help treat our daughter. We flew our daughter from Georgia to Florida as they said they have all the staff on hand to treat her Bipolar I psychosis. We explained all the details of her problem over the phone. We flew our adult daughter to their facility. Days later she was sent to Psych Hospital because they couldn't handle her. She returned and they sent her to another facility where she was again sent to a Psych Hospital. Never once was consent given to transfer her. Our daughter was stuck in Florida for almost two months, while we were trying to cope with the situation here in Georgia 9hrs away. In all the process she was given Depakote several times, which we warned them makes her very agitated, delusional, and paranoid, more so than the psychosis she was experiencing. Mastermind Card in Margate, Fl said they would not return our money, which was around $15K because it was for 30 days of non-refundable treatment. But then we also had to pay all the other hospital bills and now also counseling for the trauma she went through being moved around and her possessions taken. Well, we didn't get 30 days, 5 days at most, and Mastermind Care sent our daughter away without consent because she had initialed intake papers upon her psychotic arrival saying they could dismiss her for any reason. Mentally she was in no shape to sign anything as her husband had to fly with her to keep her calm, then she was picked up from the airport by Mastermind Care. Besides we, her parents paid the bill. Mastermind Care was a scam for us. Reported to police and police said it gets tricky with the initialed no refund and that this happens often at the Florida rehab treatment facilities. They get the patient to the facility then Baker Act (declare them incompetent) and transfer them to private pay hospital. We have hired an attorney against them for theft by deception, taking of an adult without consent, and also reported this to Secret Service as interstate credit card fraud. Their site mastermindcare.com

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    3 years ago

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    6 years ago

    So thankful for Joaquin and Jeannie for their help wirh my cousin. He's on track to getting well.

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    NSPIRE Healthcare Tamarac - The conditions of this place

    NSPIRE Healthcare Tamarac

    1.3(24 reviews)
    3.7 mi

    Nurses don't care it takes them a half an hour to answer the call buttons thre are bugs crawling on…read morethe floor food is bad lf you care about your loved one don't bring them here.

    If I could give Nspire zero stars, I would. Do NOT bring your loved one here…read more My father is a resident at Nspire, and what I've witnessed is absolutely heartbreaking and unacceptable. He has fallen multiple times and was left lying on the floor--naked and alone. Not only is this undignified, but it's also dangerous. He cannot feed himself, yet staff routinely drop off his food and walk away. The meals sit untouched and grow cold because no one assists him. On one visit, I was there for over six hours--not once did anyone come to change him or check on him. The nurses? Sitting at the desk. The aides? Overwhelmed or indifferent. When food was delivered during my visit, the aide casually said, "You can feed him." When I asked who would feed him if I wasn't there, she responded that she had other residents to tend to. Unacceptable. The room smelled horribly of neglect, and when concerns are raised, the excuses pile on: "Our backs hurt," or worse--suggestions that we hire a private nurse on top of the Medicare, Medicaid, and Social Security funds they are already receiving for his care. This is not just poor service--this is neglect. Nspire is failing its most vulnerable residents while collecting substantial payments. It's time for lawyers, advocates, and health care authorities to take a hard look at what's really happening behind these doors. Our seniors deserve better. My dad deserves better. Enough is enough.

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    Encompass Health Rehabilitation Hospital of Sunrise - Leg brace to keep my foot from dropping and knee buckling for the win!!

    Encompass Health Rehabilitation Hospital of Sunrise

    3.1(77 reviews)
    5.9 mi

    My mother-in-law's admission to this rehab facility was handled extremely poorly from start to…read morefinish. I personally drove her to the facility and provided a 30-minute arrival window, followed by a 10-minute advance notice before we arrived. Despite this, no one was prepared to receive her. When we arrived, there was no staff member to greet us, and it took over 20 minutes for someone to locate a wheelchair. During that entire time, my mother-in-law--an elderly patient--was forced to wait in the car, in the Florida heat, which was completely unacceptable. The care only worsened once she was inside. When my mother-in-law asked a tech nurse for assistance to use the bathroom, she was shockingly told to "go urinate in your diaper." This comment was not only degrading and cruel, but deeply concerning for a healthcare facility that is supposed to care for vulnerable patients with dignity and compassion. I raised these serious concerns directly with the CEO and requested accountability. Although we had a face-to-face meeting, I never received any follow-up, explanation, or response afterward. Based on our experience, I would strongly advise families to place their loved ones elsewhere. The lack of preparation, basic care, and respect shown here is alarming. No one deserves to be treated this way. The only positive is that the rehab technicians were very good.

    I spent 4 weeks in encompass following a fall in my femur. I could not walk and after the surgery…read moreI went to encompass. They sent a vehicle for my transfer . Encompass is both a hospital and rehab center. The staff were professional and kind . The food was excellent. The physical therapy helped me to walk. I would highly recommend this facility and as a NP with a doctorate for over 30 years I appreciate quality care, cleanliness and meeting the goals my physician and I planned.

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    Encompass Health Rehabilitation Hospital of Sunrise - Some of our therapists showing team spirit

    Some of our therapists showing team spirit

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    Evolutions Treatment Center | Fort Lauderdale - The 3 Amigos

    Evolutions Treatment Center | Fort Lauderdale

    3.1(23 reviews)
    2.0 mi

    I first want to say, the clinical staff at Evolutions are great, they are compassionate, empathetic…read moreand genuinely care about there clients. From the Therapists, to the Nurses and Pysch, they take a heartfelt interest in their clients wellbeing. As for the rest of the staff, there is a lot left to be desired. Aside from a few shining stars the majority of the administrative and tech staff behave as if they don't want to be there and its just a paycheck to them, to outright treating the Clients like inmates, cussing at them, threating them ("if you don't like it, pack your shit and get out") ignoring them by not following up on requests and grievances to total and utter disrespect. I've heard it said "you don't pay for this your insurance company does". I for one take great exception to that as I worked for over 45 years and paid into the system to be able to take advantage of programs I paid for (How dare they say that). Also, when asking a question I was often told "that's not my department or its above my pay grade)??? I would then asked to whom do I need to speak with to get my answer, their response was mostly "I don't know" How do you work somewhere that you don't know? The buck gets passed so much you can't recognize the bill any longer. Which brings me to ownership, The Husband and wife team of Mr. and Mrs. Gedale Fenster, a self proclaimed, "successful podcaster" and "motivational speaker" expounding his wisdom as if he were the next Ghandi, throwing out concepts that have been around for hundreds If not thousands of years. I for one found the man to be boastful, arrogant and disingenuous. They don't have any compassion or empathy for their clients, their entrepreneurial opportunity in this business is their primary reason for entering into this field. Complaints of living conditions go unaddressed, from inoperable washers and dryers to basic maintenance items. They hire drug addicts, exconvicts and alcoholics whom have little to no management experience, other than they were clients, in a field where that should be a priority. They allow clients to "Audition" for jobs instead of going to group to work on themselves or maybe its their way of getting cheap labor. They think by putting "Lipstick on a pig", by purchasing new furniture and putting a fresh coat of paint on it will solve a lot of the issues, think again. Just last weekend one of the units on the second floor of the IOP residence water lines broke and flooded that unit. When the client staying in that unit offered to go buy the necessary parts to fix it and have one of the clients whom are auditioning for a job, fix it the client was told no because the director of facilities said "I'm not going to allow a client to fix a repair, it will be taken care of Monday, and to have the Clients living in that unit put a bucket under it and dump the bucket when it was full, well you can imagine what happened, the downstairs unit got flooded and did a lot more damage than was necessary, if the director would have just let the Clients fix it. That's what you get when you hire incompetentence to run your facilities. Then there's the human care aspect of this, or the lack thereof. They treat clients as insurance payments. I was directly affected by this. I was told this past week that unbeknownst to me I was automatically enrolled in Medicare as I turn 65 on November 11th and Medicare trumps my current insurance "Florida Blue" and was unceremoniously discharged, with no resolution from Evolutions other than "No Dice" you have till Thursday latest Friday to pack up and get out. An unconscionable way to run a Mental Health and Substance Abuse Treatment center. Also, when I was leaving yesterday, I had to leave my bags there for a period until I got settled into a hotel, when I retrieved my bags one of the bags was missing that had all my toiletries and medication in it, after I informed a tech he went room to room looking for it, then my bag suddenly appeared, however, when I got to my destination and opened the bag one of my medications , and some of my toiletries were missing. After calling back to the IOP residence and informing them that some of my things were missing, they did nothing about it. They market themselves as "South Florida's Premier Treatment Center", it's nowhere near that, it's a run of the mill treatment center. I would like to caution anyone, if you are contemplating Mental Health or Substance Abuse Treatment, to do your due diligence and find a more suitable Treatment Center. I would not even rate this with a star, that would be saying they have a glimmer of hope. They also have a sober living facility in Fort Lauderdale where they let former male and female clients live together in the same apartment as couples all the while discouraging coupling, and whom also happen to work for Evolutions in supposedly high ranking decision making positions. Ownership holds no one accountable. What do you expect.

    The place is full of bedbugs. I spent 24 hours there and left once I woke up to being eaten alive,…read moremind you I wasn't medicated at all either and the food is below the level of jail food. These are the facts, I wouldn't send my worst enemy here.. oh and if you ask to be removed from their follow up/alimni list they'll tell you "we can't do that".. the audacity of these people it's just a people farm and all they care about is getting your insurance $$$. Lastly when I left after 24 hours they held my valuables hostage, phone, wallet, electronics etc. I had to come back a few days later to retrieve it. Mind you if I was a young girl in Miami Gardens walking around with no way to call for help what an awful situation to put someone in, and don't forget about the rash and bed bug bites all over my body. 0/5 wouldn't Recomended if it was the last rehab on earth.

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    Evolutions Treatment Center | Fort Lauderdale
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    Lifecare of Inverrary

    Lifecare of Inverrary

    3.0(7 reviews)
    3.4 mi

    My Mom, who is very alert with an excellent memory, came here to regain her mobility after a short…read morehospital stay. I can tell you the management and the staff care about their patients. They are available to the family, return phone calls and immediately deal with any concerns. Cody the Executive Director is always available and incredibly caring. Perry the Food Director, does a great job to please the patients' palate. The Activities Director is engaging and did a great job for Mother's Day. The PT staff is exceptional and helped my Mom so much. The only problem is that she only received 1 hr. per day. (possibly due to AETNA's policies. So if the only issue you have is mobility you may want to go to a facility that specializes in mobility. Cecile the discharge nurse worked very hard to get Mom what she needed upon her release. Lastly, the staff is human so always be involved in the care, medication etc. of your loved one. If a mistake is made this group of people immediately try to rectify it. I would use this facility again if needed

    This is a very clean facility with a number of dedicated staff. The food is acceptable, but not…read morenoteworthy. A new patient must quickly learn the ropes or care could be perceived as unsatisfactory. IT IS ESSENTIAL THAT PATIENTS HAVE AN ADVOCATE to work with the facility. Nights and weekends appear to be staffed at minimum levels. Several aides only do the minimum required unless prompted by the patient or advocate. Physical and occupational therapy here is excellent with 1-1.25 hours daily for each. The Director is easy to talk with and does care about problems. The same is true for the day shift unit manager. Discharge requires a strict protocol along with a home evaluation. The facility has a strong tendency to have Medicare purchase much unneeded equipment, despite objections. Oxygen may also be "forced" to be used even if the patient did not require it at entry. Summary: your loved one will receive proper care, but may experience delays in care at times due to staffing. Final discharge was a very disjointed process.

    Covenant Living

    Covenant Living

    4.1(18 reviews)
    8.2 mi
    Not-for-profit
    Offers customized solutions

    I truly love Covenant Living! This community is beautiful, and they are constantly investing in…read moreimprovements and updates. My grandparents have lived here for over 15 years on the independent living side, and their building was just renovated again less than two weeks ago , they really stay on top of keeping everything fresh and well maintained. Everything is within walking distance, and the wide doors and hallways are thoughtfully designed to accommodate walkers and wheelchairs with ease. The staff are consistently friendly, the public areas are spotless, and security is always kind and welcoming when you come to visit. Parking is plentiful, with both paved spots and shaded parking available in front of buildings under the trees. The food is delicious, and the dining plan makes daily life easy and enjoyable. You can grab a quick order at the bistro or sit down for a more traditional restaurant-style meal. There are daily activities -- with even more during the holidays and different seasons -- and they decorate beautifully for every occasion. The rooms are lovely, bright, and comfortable. Light housekeeping is included, along with many other customizable service options to meet individual needs. It's a thoughtfully run community that truly feels like home.

    Response times when patients need to use the bathroom. 45…read moreminute wait is the norm. Push the assist button and then just wait!!

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    Mastermind Care - c_and_mh - Updated May 2026

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