I took a shirt that I only wore one time, and never washed. The shirt was returned with holes in…read morethe front, and the back. The owner (Keith shim) called and said (voicemail), "we didn't do the damage and I don't know what you expect to get out of me but your not going to get it." It was alleged they I brought the shirt to be cleaned with holes already in it, which is absurd. https://www.tiktok.com/t/ZP8j6pPBm/ The shirt was a month old, worn once, and never washed by me https://www.facebook.com/share/v/1BW7BpPgWu/

I had a very disappointing experience with Fabricare on Parkway. I dropped off 15 shirts to be…read morelaundered with starch, and they gave me a receipt confirming the request. However, when I went to pick them up, they told me that 5 of the shirts were linen and had been dry-cleaned instead--without notifying me or asking for my consent--and charged $8.50 each for it. When I explained that I never authorized dry-cleaning and asked why no one informed me, the manager was extremely rude and refused to take any responsibility. It took me three separate visits just to speak with the actual manager. They told me bluntly that I must either pay in full or leave the shirts behind. Their process is careless: they don't count your items upon drop-off, they don't inspect the garments properly, and they make decisions on how to clean your clothes without consulting you--then charge you extra for it. To make matters worse, the shirts were not cleaned properly, and although I requested full starch, it was clearly not done. They claimed they are too short-staffed to inspect clothes at the counter. That's not the customer's problem. If you're considering using Fabricare, be very clear about what you're agreeing to and confirm all charges beforehand. I will not be returning.

The employee could not tell me what the cost of my dry cleaning would be, so I made the mistake of…read moreleaving it there. When I picked up the dry cleaning it was 50% more than other cleaners. The place Smells like a dog groomer, as one is next door. Extremely disappointing and I tried to contact the owner via their web site and there is no contact information. I don't like to leave negative feedback before trying to contact the business electronically.

All my stuff is super clean. Everyone was very nice and pleasant. It took a week for it to be done…read morebut it is clean, pressed, and crisp. Very happy

Plenty of washers and dryers. It was very clean and everything seemed to be easy to get to. There…read moreis also a little coffee café attached to where you can grab a bite while you wait for your laundry to be done. Highly recommend!

This is like the 2nd or 3rd time i have come to do laundry and air conditioner is broken! It's…read moreabsolutely unacceptable for a laundromat to operate without air conditioning in this kind of heat. Fans are only circulating hot air, leaving employees and customers sweating in miserable conditions. No one should have to work or do laundry like this. What's even more disappointing is they are failing to provide a safe and comfortable environment for the café owner, her employees, and all of us customers. The café owner is amazing and deserves so much better. She serves some of the best coffee in town, delicious food, and even offers the convenience of a drive-thru. She has created a wonderful business despite the unbearable conditions. It's time for the property owner to hurry and Fix the air conditioning. The people who work there and the customers who support these businesses deserve far better.

I have had the best experience with Drycleaning and ironing! Very good prompt service…read more The staff are excellent. Brianna has gone above and beyond to help me. I give Masters Mark on Woodruff 5 Stars

Don't use this place to have your items cleaned and sealed!! And don't use this company if you want…read morecustomer service! Don't use this company if you expect them to make anything right when they make a mistake! Buyer BEWARE! We had our sons baptism outfit cleaned and preserved in January of 2024, we got it back after a long time period and then when we went to go open it in November of 2025 for our newest son, there was a dress in there instead of his baptism outfit! We got a hold of the operations manager Tommy Riley and he stayed on a Tuesday that he would look into it further and has not gotten back to us a week and a half later!! I have called repeatedly and left messages and also texted him with no response! Now we have to file with the BBB to get our $160 dollars back and we will never have our sons blessed outfit back again!! RESPONSE: I have been an internal investigator for over a decade dealing with and recovering hundreds of thousands of dollars of money for companies through internal interviews and investigations. Would you be willing to allow me to walk through the process in person with you so that I can find the loophole someone used to swap out our boys item withal a dress?? I know you're saying there is no way it could happen, but it did and so therefore you are either calling me a liar or you're being naive to your own lack of controls throughout the entirety of the process. If a dress matching that one, that you now have possession of never came through your facility, then an employee involved in the process must've switched out the item for some reason, possible personal need, or something else. It is unbelievable to me that as a company of the community that you are more willing to believe your process is foolproof and accuse your customer of lying then to take care of the situation and figure out how to stop this from happening again. Please again, will you allow me to walk through the process used to do all of this so I can prove my point of where the breakdown could've occurred and we can understand each other better??

I brought them my mother's wedding dress to have it dry cleaned before using it as my own. It took…read moretwo months for me to get the dress back when I was told it should be back in about 3 weeks. The dress came out very white and looked great inside the bag. When I took it out to get ready to have the dress tailored we noticed several rust stains that had not been removed and that I was not notified that they had been removed. Any feedback that I have sent to them has either been ignored or not accepted with the best regards and the point has been missed. I'm not upset by the fact that the dress was put in the bag and the stains hidden, I was mad by the fact that I was not told that they had not been removed.

The service is exceptional and their friendliness draws you in. They have become like family to…read moreme., I would go there even if I didn't have clothes to be clean. Love this Cleaner. Wouldn't go anywhere else. Fantastic!!!!

very pleased with my winter coat and my down comforter quilt. has a convenient drive throughread more

DO NOT USE THIS CLEANERS!!!! THEY WILL RUIN YOUR CLOTHES. I had an expensive top that was picked up…read morewith a huge yellow stain (was not there when I took it in). Since they changed ownership the quality has gone down.

I would highly recommend this place to whoever needs to do laundry! They use a easy to use laundry…read morepay app! You can load funds directly on the app using your credit card or through a wall machine in the facility! The facility is clean and there's always an attendant available! Today I asked the attendant to help me load fines on my app! She was extremely friendly! In addition, there are several people wearing masks - although there is No sign in the entrances that say masks are required! I would highly recommend putting up signs that say masks are required as a way to protect public health.

I love the machines and especially the dryers. I use the app to pay, it's so easy. It's nice and…read morebright and clean in there. It's just got a good vibe for sitting around doing laundry.

They have ruined multiple items of clothing and have taken no responsibility for it, and even…read moreplaced the blame on me. We exclusively dry clean. I'm not sure if it's new ownership or not but this is NOT the same business and quality any more. Will not use or recommended in the future.

Brashier Polk is the best dry cleaning service I have ever used! Extremely professional and…read morefriendly, all while delivering quality results at a competitive price. 10/10 Stars.