I've been a customer of Mathews Harley-Davidson for 20+ years. When you walk into the dealership, they are very attentive with greeting you and asking if you need assistance. Also, when you enter you find that it's very inviting with their displays appropriately set up to ensure you don't miss the next new item to purchase. They also have a very nice section of items that are discounted, which I never miss browsing through. And you have to make sure you go upstairs and visit the museum. It has motorcycles, posters, and cabinets with trinkets that displays the history of Harley-Davidson, with personal history of Mathews HD who has been in business over 70 yrs. Alway a pleasure to do business with! Thank you read more

This business treats you like you're one of the family. I have purchased many things there, never left unsatisfied and with a question on my mind except...Whens my bike gonna done. read more

Everyone was friendly, we had a good conversation with the sales person and the parts counter. Clean and neat. PLEASE enjoy the MATHEWS FAMILY HISTORY MUSEUM on the 2nd floor. It was a gem in a big city with lots of history. Great pictures and information. read more

friendly staff love going to Matthew's definitely keep up with the Harley community and all their needs

The return policy for riding is extremely unfair. Basically no rescheduling available even though multiple days are needed and it is extremely hot of a summer. Not to mention that the hours given were incorrect, then when we arrived early because of their mistakes, they were rude about it. The parking was a disaster because of their attitude before we could get inside the lot! That was a definite sign-20/20. Oh but wait there is more! Then you get signed up for their endless bombardment of email ads. YEAH DEFINITELY NOT FOR THE CUSTOMER, definitely a family business first... read more

Being that my maiden name is Mathews, it was important to me to stop and get a Harley T-shirt from here. I had a medical conference to attend in SoCal and my husband made sure that we made time to stop and shop. Staff is super friendly, store is very clean and nicely done. Unfortunately when you go to their website and order, the t-shirts come with some TX Harley shop name. Not sure how to fix that other than calling store direct? Great place, great people! read more

such a clean dealership. staff is very nice and ready to help. the Museum they have upstairs is a MUST see if you go into this shop. pretty awesome this business is family owned and ran! read more

This is my 3rd bike with Mathews and my last. The greatest experience I had was with bob. And is the only reason I'm not putting one star. Just recently picked up a 1200 sportster for my girlfriend and after a few days of riding she smelled gas so I checked it out and sure enough found damage on the fuel line from the tank to the manifold. I took photos and sent to harley and they refused to replace it claiming it was me who did the damage since the bike went threw full inspection. Their inspection missed the jb weld that was used on the manifold bolt that the fuel line bracket attaches to so now gotta replace the manifold. It's a simple 123 dollar fuel line that had 9000 miles of vibration damage. Even the lip shows damage. I just noticed they used gasket maker on the exhaust instead of a $3 exhaust gasket they stock plenty of. I'm glad I found these issues. I'm now considering small claims court as the issues keep tumbling in. This will be last time I buy from Mathews unfortunately. read more

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I went in for a bolt and noticed my tire was low after putting air and asked serviced they could put are and after they inspected it they're was a nail the whole time I am absolutely grateful it could blown on the highway!! I appreciate them a lot read more

First time here, huge historic Harley-Davidson pictures from the past. Show room is very clean and organized. I was looking for a t-shirt for myself and found a nice one. Customer service was fast and friendly. Great selection of t-shirts with 3 different patterns on the back of t-shirts to choose from. Upstairs are historical Harley-Davidson motorcycles from the past and memorabilia to enjoy. read more

Somehow my original review was deleted, so I posted a screen shot. Thank you Matthews HD for working so hard to give our community such a well needed resource! Loved attending the class and learned so much. read more

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Fantastic experiences we (me, wife, and 2 kids) have all had thanks to Mathews! From getting our MSF courses through them, to buying our first "big bike", I can't say enough about their level of professionalism, friendly service, and attention to making sure our ownership experience was the best it could be. we will never buy anything Harley from anywhere else, that's for sure! read more

Mathews Harley-Davidson - Motorcycle Dealers Near Me - Fresno, California

I purchased a new motorcycle from Mathews just last week. Hands down one of the best larger purchases of my entire life. From first point of contact through delivery of the bike it was flawless. There was even a VERY small hiccup that was addressed on Saturday at my home. Unreal!!!! Mathew's is a longtime family owned and run business who I enthusiastically recommend to all. Thank you Bob, Melissa, Melinda and everyone else at Mathew's. I already have more plans for the bike and you will see me soon! read more

Worst customer service I have ever received from a Harley Davidson dealership and that was from one of the owners. The only reason I go here is because it is close by and the parts department attendant is amazing. I have been to many dealerships throughout CA and other states and hands down I had the worst experience at this one. read more

Went in and bought a jacket for my son for his birthday . Three days later tried to exchange for a vest but they didn't have the right one so tried to get my money back and the kid working there said all sales were final and I should have been informed of that policy . She said who helped you and I said you did so she just refused and said that is the policy and I will get store credit . Problem is I don't have a Harley . She said it was posted and when we found the posting it was a small sticker on the back of a computer facing away from customers . What a rip off 150$ lesson learned . Please go elsewhere. And I'm still waiting for the manager to call me back . Go to another store they have but three bikes to look at anyway. read more

Horrible experience at this dealership. The woman there disrespected me and also the man in the office was rude as well. Most other dealerships are really nice. I will not return anf suggest you shop elsewhere. read more

Stopped at this location on our way home from Yosemite as it was right off of the freeway. Greeted right as we entered by the staff working. The staff helped us find what we were looking for and informed us they had a museum upstairs. The museum was awesome and had a lot of history that any HD fan would love. Also lots of vintage and classic HD things throughout the location. This is a MUST STOP HD dealership if are nearby. read more

I took the motorcycle coarse! So fun! My Son, Me and a friend all have taken it now! The staff at Mathews are very nice! The tour and the museum is actually really cool! They give back to there local community which makes my heart happy! All 3 of us have our motorcycle licenses and our out riding! Thanks for the nice facilities and the hospitality during our classes! read more

I scheduled my SO a gift for August and had some issues due to our own mistake, but the support we recieved was fantastic! I really appreciate the help! Thanks so much! read more

My last 2 visits here were great been here 3 times recently in the last few months since getting my new Harley ( not bought here ) but after getting shafted at Fresno Harley I wanted to make Mathews my go to dealer and since I been coming here it's been great cool staff and Nomar left a impression definitely, bought a few parts and gear and not to bad at all I found a new home for future work and possibly my next Harley depending on what I want I change my mind more then hotel sheets seriously:) but in all seriousness Mathews is cool with me and I will be back without a doubt read more

Mathews Harley-Davidson - Do your self a favor and get genuine Harley parts!! - Motorcycle Dealers Near Me - Fresno, California

My first time st this location, I've never had a reason to come in because I don't own a bike, I don't ride. I was here to purchase gifts for my boyfriend's dad for his birthday since he is getting the new street glide. The sales person, Donna was very understanding of my lack of knowledge about everything basically so she used just normal terms I was able to understand and she took her time explaining why I would want one over the other or why I may not need to purchase it at the moment. Donna was helpful and extremely knowledgeable about the products in the store from the sale price to the events happening which means sale by the way. I'll definitely come back here to get more gift items for HD lovers and it's a store that had a lot of variety of things as well as a showcase of older bikes up stairs which was worth checking out! Thanks for all the help and tips today! read more

Will not go back to this one again. Talked to "Melissa" the Granddaughter to the founder. She stated that she was not interested in doing mechanical work on my bike because I did not purchase it there. They are just not friendly and helpful like Fresno Harley is. They are not even worthy of me taking a picture of that business and uploading it for their storefront photo.. read more

I don't ride a Harley, I ride a Victory, but I went in here with a buddy who is shopping for a Street Glide. I'll just say that this is the nicest staff I've ever met. They are super friendly and didn't give me any grief for being a non-harley rider. The newly remodeled store is beautiful. Lots of bikes, clothing and accessories to drool over. The gem though is the museum upstairs. Top notch! Awesome classic bikes and other bits of nostalgia all displayed beautifully in glass cases. Very, very nice. It's worth the trip even if you don't ride. If I rode a Harley, this is where I would come. read more

Could be the best customer service I've experienced in the last 5 years. Made purchasing a 2021 street glide as seamless as possible. They found the one I wanted at a different shop and took care of everything even had it delivered to me for a surprise gift. Paperwork took 15 minutes. They made sure all my questions were answered and just a pleasure to deal with. I live in Seattle but will come back to buy next bike because of the service! read more

Very nice welcoming staff. Three stars because I special ordered a brake master cylinder rebuild kit for a 1990 fltcu tour glide (dual disc front 11/16 bore) they special ordered a rebuild kit for a single disc front (5/8" bore) 25% restocking fee on special order items I rather just keep it for my next build project instead of wasting gas driving there. Partially my fault I suppose for not getting the part number before leaving the house. read more

Clean store with friendly and helpful employees. I have frequented this Harley store location because it is closest to my work and because my close friend Bill raves about the owners. I have to say Bill is right, the owners and employees are always great to me when I go to the store. Great selection of merchandise, great service, and parts department. They sponsor or support many local rides, and have these off the hook sales twice a year that will blow your mind. They have a very cool museum upstairs that is a must see. I highly recommend Matthews for all your Harley needs! read more

Needed supplies to do the seasonal service on my putter. It's impossible to price shop since Harley is pretty locked down on price so I guess the knowledge and personality are what make the sale. So name drop Ashley spent the time to fill my shopping list and schmoozed the mrs so everybody happy. Well maintained building and parking lot and business was clean throughout. Easy for me to park between the lines, not that anybody would have cared. read more

A couple of weeks ago myself and girlfriend went to purchase a seat for a bike we bought elsewhere. From the start a employee implied that we shouldn't have trusted the dealership inspection were we bought the bike. I thought this tO be odd. But chalked it up to trying to make their self look better. No big deal I guess. But the employee was arrogant and really uncomfortable to deal with. I kept my thoughts to myself for the most part while she was trying to up sell my girlfriend on a seat we didn't even want. My girlfriend was trying to be polite and not disagree witH her but it wasn't what we went there for or wanted. The employee was rude and obnoxious. As we were leaving I made a comment about hoW I didn't like there place and said in a few choice words how I thought that placed lacked professionalism and how poorly dressed the employees were there. Upon leaving the store. And outside already the employee runs up to me gets in my face and tells me she will not let me call her names or disrespect her. I calmly said I didn't call her any name. But she wasn't having it. Followed by three poorly dress want to be Harley T shirt gangsters. One saying to the other should I call the police? Lol. I didn't like how she approached me and really was leaving anyway. But they really handled the situation very ghetto like. I've lived in this town all my life and pass thAt pace a zillion times and the first time I go there. It's a terrible experience. The other Motorcycle dealerships I've been too I've never had a problem with them and they are much more professional. They might have a new building at Matthews. But they certainly have the ghettO downtown on Belmont mind set. I e shared this experience with other motorcycle riders and motorcycle business owners and not to my surprise each and everyone of them said they heard negative experiences about Matthews quite a few times. I will never recommend them to anyone. Very poor experience. That is all. read more

Horrible experience, i was in just looking. decided to buy something for my harley, the lady their did not know anything about my road king, and rudely told me to ask someone at a real harley davidson store. She said this place was not a real harley dealer. I was like ok nice to know, bummer. read more

Being a military family, we've been to many, MANY Harley Davidson dealerships AROUND THE WORLD and always but merchandise with that location (city and state). We always buy clothing for our girls and gear for ourselves. It is always a comforting pleasure to know that Harley Davidson supports the military by giving a military discount. IMAGINE my dismay when my husband told me that at his first visit to Mathews (we just moved here a few months ago) he was informed that they DO NOT give a military discount. It is especially disconcerting when we received a military discount in San Diego which is a very big military town whereas here there are not as many military folks. Very sad. Especially considering that there are other motorcycle stores that do offer military discounts and so we will be taking our business there. We always give our continued patronage to establishments that offer our military folks a discount. read more

Absolutely amazing staff! Everyone was so very helpful with helping me! I could not have asked for a better shopping experience! Kudos to all especially to Jessica and Ashley for being so patient and taking time to assist. Keep up the great Job Mathews H-D. read more

Been there a few times. Was there this past Saturday and spent a ton of money on parts. These people are the nicest , most down to earth people in the business. The owner mrs Matthews is truly a one of a kind owner who cares about the customer. Thank you to all the staff for your help and you've earned a customer for life. Aaron McGlothin read more

I was very impressed with the warranty service I received from this dealership. Mathews performed all services called for by Harley-Davidson and charged me less than the originally quoted price. The service advisor was friendly and knowledgeable. When I got the bike back it was very clean. It looked and ran better than new. Mathews Harley-Davidson has my recommendation. read more

They started as a mom & pop shop, they are still family based and I'am very, very much appreciative of this fact. I have been at their store before I could drive, and as I got older and was on their show room floor they always tried to help me fulfill my dream. When they day finally came for my first Harley Davidson I could see and feel they were more happy for me then I was, and this is a solid truth. They have always been helpful and I will always and have been loyal to their shop. They have trusted and taking me for my word and that you can't find now days. read more

Great service. Even late on a Saturday after closing everyone was very helpful, knowledgable and did not make me feel rushed. Bob even offered to put on some of my accessories that they had in stock while he was getting my bike ready. Melissa actually asked me twice if I was military or if my wife was. Sounds like they have great offers for military folks. I would definitely recommend them and I will be back here to purchase another bike. read more

Purchased my 2016 Softail Slim here and still receive great customer service every time I go in!!

Called yesterday to have some work done to my motorcycle. The lady in service asked if I had any aftermarket accessories ie. handlebars, exhaust etc. I said yes. She said that they do not work on bikes with aftermarket accessories and suggested I go to an independent repair shop that she named. HOW MANY HARLEYS DO NOT HAVE AFTERMARKET ACCESSORIES!? SERIOUSLY? read more

These people are very snooty. They can take you or leave you. I will not go to them again...better to order off the internet or go to the far better HD store in Fresno read more

I have serviced my bike in their shop, and I also been buying parts from them for along time. Never had an issue..... on the contrary their customer service has always been top notch. There are two Harley dealer stores in Fresno, one for yuppies and the other for true riders.. MATHEWS is the real deal! I will always recommend it! read more

Took my bike in for a recall ,asked them to look at the peeling paint on the inner faring and the tour pack lock. they told me straight up, you didn't buy it here, you don't bring it here for service work. Harley won't cover it under warranty and we won't eat it. I do admire that they were straight forward about it, but I did get the feeling that they really didn't want my business or care if I ever came back. I do buy parts there now an then,when I can't get them online. the parts guy seems to be the only cool person in the place. read more