I was not blown away. These store has a nice selection but they have too many sales people. Its like walking around a used car lot. How many times to I have to say "Let us browse around and I will call you if I need you? " read more

I have enjoyed shopping here for years. I found a loyal, talented salesman there years ago that made my interior design career so much more convenient. Congrats to new store manager, Joey Goodwin. read more

We had a chair with leather that was discoloring and Mathis Bros made it right.

Clayton Hale was a super salesman. We had a wonderful experience with him picking out a new couch and chair. He was very helpful Showing us all the styles in our budget. I would definitely ask for him again. read more

The absolute best furniture store in Tulsa!!! Our salesman, Dennis, was very knowledgeable and was easy to work with. My wife and I will definitely be back in the future. read more

I know nothing about sales, so maybe the way the Mathis management has their sales people line up to snatch their prey is the best way to handle customers, but I don't like it. My husband and I were fortunate to get Jacob as our salesperson. He told us what we needed to know and gave us space to look for ourselves. Once we needed help, he was with us 100%. Now, each time I go into Mathis, I ask for Jacob and receive a name tag with his name, so the other sales people know that I'm "taken" and they leave me alone. As for the store and their products, if you don't see what you want on the floor, they can order it for you. They have a wide range of styles and quality. Designers are there to help coordinate your choices. We were also very fortunate to meet an amazing designer. She knew exactly what my needs were. I do have a complaint about customer service. The young man who answered the telephone asked what I wanted him to do about my issue instead of telling me how he was going to help me with my issue. He should have been trained, before answering the telephone. read more

We have had nothing but great experiences from Mathis Brothers. We have now purchased 7 complete rooms of furniture from them. The quality has always been fantastic, the sales crew has been friendly and never pushy. The delivery men who deliver to my area have always been rock stars and have gone above and beyond to make sure everything is correct. I honestly cannot even imagine some of the stories being told by some others on here. I can only say that we have had A LOT of experience with Mathis Brothers and have not one complaint. read more

Bottom line.... Since April 2020, COVID-19 is kicking the sh*t out of everyone.... Mathis Brothers, Ashley, and every retail supplier that relies on massive amounts of transportation to deliver their goods to their warehouses. I say, how about we give them a little break over this unprecedented pandemic and the effects it has on their ability to provide the customers what they want. In reality, they can only provide what the supply chain can give them. Case in point. We ordered a $1,400 sectional from Ashley on April 23rd and of course, it wasn't in stock and had to be ordered. Fast forward to August 8th, and after checking with our salesperson for about the 7th time, we were told we were about 10th in line for that particular sectional. At this point, we were done with sitting on folding chairs for the past 4 months, got our deposit back, and simply found a store in the Tulsa area that had sectionals in stock and bought one we liked. It was comparable quality and now we're good. Mathis and Ashley have some challenges but don't we all. We adjust and overcome. Come on, you can do it too. read more

We just moved to Oklahoma from Colorado, however the moving company we used didn't get our furniture to us in 3-5 days as they had promised. On about the 25th day, my husband and I went to Mathis Brothers to see if we could find a couch and walk off a little anger at the movers - we really didn't have any intention of buying that evening. We were met at the entrance by Clayton Hale, told him our tale of woe, and he gave us an overview of the showroom layout, where different furniture options would be, then let us wander about saying he'd check on us from time to time. We found living room furniture we liked and Clayton showed up just when we had questions. There was no pressure at all, just excellent information. We ended up buying living room and dining room furniture as well as a couple of rugs that we absolutely love. We picked up the rugs the next day and the warehouse people were super - asked us if we wanted something to drink whilst we waited, then helped us load the rugs in our car. They were very nice and respectful. The furniture was to be delivered the next day, which it was and the delivery people were also great - very fast and efficient whilst treating our furniture and home with care. There were a couple of items on backorder of which we were aware, but one item we expected to be delivered ended up being on backorder. It was no problem for us since we did get our couch and now had something to sit on :), but Clayton Hale called us that evening saying he had checked on our delivery and noted the backorder. I was so pleased to receive this call, especially since it was unsolicited! I'm not at all used to this level of customer service on all fronts! Clayton checked on our backordered items, got the delivery reschedule within just a few days. He continued to keep up with our order and after both deliveries, a customer service rep called to make sure all was delivered well and Clayton checked in with us as well. I'm sold on Mathis Brothers and can't imagine needing to look anywhere else when we need more furniture. read more

Jordan Diamond has been a pleasure to work with! Not pushy, very knowledgable & has his eye out for us. Helped us find the perfect (very unique) sofa! Great experience with Mathis and with Jordan in particular! read more

I do not suggest walking in their store. They have a beautiful store and show it all well. To the point that we bought over a $4k single piece of furniture. Problem is, they charged me over $200 to deliver it, but couldn't deliver an undamaged item. We tried 3 different times to no avail. Get this, they wouldn't refund our delivery charge as the delivery is handled by a 3rd party so it was out of their power to do anything. Buyer beware! read more

My husband and I purchased several pieces of furniture on (9/2/16) Friday afternoon/evening at the Tulsa store off of 71st Street. We were advised we would receive our delivery Saturday (9/3/16) - and that we would receive a call to let us know the 2-hr window of time for the delivery. We waited at home all day Saturday with no call (Labor Day weekend). At 4pm I called the store and Customer Service advised me our order was on the 'Same Day Truck' - which only delivered between 4pm and 9pm (would have been good to know that Friday evening so we did not waste a whole day of a holiday weekend sitting at home). I was told we should receive a call around 4:30pm that day (Saturday) to confirm the delivery timeframe. At 6:30pm I called the store back again; only to be told that the order should be delivered by 9pm. Again no call and ultimately no delivery on Saturday. Sunday (9/4/16) at 11am I called the store again. This time I spoke with a wonderful Customer Service agent named Kyle. After explaining the situation to Kyle (he allowed me to fully vent my frustration - which I greatly appreciated by then!) he was also baffled why we had not received our delivery on Saturday. Kyle investigated the situation with the delivery group and found out the Salesperson had initially put the wrong delivery address into the order system (our mailing address, not the street address of our home). Friday evening the Salesperson went back into the order system and changed the address to the correct street address -- but did not tell anyone he had done so. That being said, the furniture was not placed on the correct truck for delivery on Saturday. Kyle was so helpful and patient in ensuring the issue was resolved for us. Kyle had our order put on the 'Same Day Truck' that day (Sunday) and promised us we would have our furniture that afternoon/evening. Kyle also obtained approval for us to receive a credit on our account toward the delivery fee for our inconvenience. We received a call from the delivery team (Dave and Nick) before 4:30pm that day (Sunday) telling us they were on their way and we were their first delivery! Once they arrived the delivery team were professional, efficient, and took extra time to ensure the furniture was installed, tested (all power items), and placed where we wanted. Dave asked me if I would not mind speaking with his manager after they were done and I said not at all. Dave called his manager and I gladly assured him that the furniture had been delivered as promised and we were satisfied with the service we received. All-in-all, I would say my husband and I are very happy with our purchase, as well as the way Kyle, Dave, and Nick went above and beyond to help ensure the delay caused by the miscommunication issue was resolved as quickly as possible. We will definitely do business with Mathis Brothers in the future for additional furniture needs. I only gave 4 stars instead of 5 due to the initial issues, but that is no reflection on the service we received from Kyle, Dave, and Nick! read more

My wife and I went to the Mathis Bros. in Tulsa on a Sunday rainy afternoon to look for some liv. chairs and as we walked in, it was like being thrown into lion's den, there must have been 20 sales people attacking us. We told them we were just looking around to get some idea's of what we wanted. They asked if we wanted a (LEAVE ME ALONE) sticker to wear. I know times are a little tuff,,,,,,,,but come on. We felt like we were being stalked all through the store, and we must have said at least half a dozen times,(just Looking Thanks). Un Happy shopping Billy B. read more

My aunt and uncle purchased a leather living room suite. The leather started to fade. They made several complaints about it was but was told by staff members that they haven't had any other complaints. My uncle went to the flawed/irregular depths and found 3 recliners that had faded just like his. They purchased a 2nd leather suite and had issues with the recliner. The store came out at least 4xs to repair it with parts that belonged to a whole different chair! When my family requested a new chair, the manager yelled at my aunt and told her that the he wasn't going to do anything for her because he said she had a bad attitude. He would had been upset too after 4 months of goofs! So, the store came and picked up the bad recliner and returned several weeks later with a "new" recliner. The store's "new" recliner was the old one!!! Unbelievable!!!! Horrible and nasty staff led by a horrifically rude office manager. What horrible and unprofessional service! Uncouth and dishonest practices!!! Reporting them to the BBB read more

I purchased a Derekson bedroom suite for my daughter from Mathis Brothers. She had a difficult time choosing one and finally decided on the Derekson suite. All of it was not in stock so we waited and picked it up 5 days later. After unboxing the first item which was a bedside table it is damaged on the front at the bottom which holds the table together. After closer inspection there is a chunk gone out of the inside where the screw is to be connected. Also the top is like thin paper over particle board which was starting to peal. After, reviewing the material make up I find that it is referred to as replicated pine grain which means plastic over particle board. I should have read on the quality of the suite before purchasing. I was not told this was particle board or any suggestion of a better quality. My 14 year old daughter is devastated. She had been planning this purchase for months. AFTER SPEAKING WITH ASHLEY IN CUSTOMER SERVICE I WAS ASKED IF I LOOKED AT THE FURNITURE ON THE SHOWROOM FLOOR. I said I did not turn it over or crawl under to see the quality of the furniture. She then told me I would be charged a 10% restocking fee on everything but the night stand. I told her we were afraid to unbox the rest to check for damage and just wanted to return it for a refund. Again I was told they would still charge me the restocking fee. Never again will I purchase anything from Mathis Brothers. Largest selection, lowest price is because of very poor quality. read more

I bought a recliner from Mathis Brothers. When it came time to pay, the salesperson said that the transaction did not go through after he swiped my card. I showed him where it had already posted to my account, but he was insistent that he run the transaction again. I then showed him that there were now two charges to my credit card. He said it would be reconciled and I would not be charged twice. A week later, I still have two $500 charges posted on my card. I make a phone call and I am asked to provide proof that the charges were on my card. I asked if they could just look at the records and see that they had charged me twice. They said they could not, so I complied with the request for my records. I was told someone would contact me the next day. No phone call. Two days later, I emailed Mathis Brothers with no response. I then visit Mathis Brothers to get a refund. They said it had already been refunded and would post to my account within 4 business days. I asked why no one called me to tell me this and the supervisor curtly told me I should have just called. Nice customer service! I did "just call", and also emailed and got no response. I don't appreciate having to correct their billing mistake, and then them acting like a simple phone call would have fixed this whole issue. Mathis Brothers needs to work on their customer service and communication skills. read more

Clayton Hale always does his best to help us at Mathis. I'm very picky, like to take my time and think about what I want and look around. He gives me my space, but when I need his help, he is always patient and directs me, measures things over and over, looks things up, etc. Thank you Clayton and Mathis for a great experience and great products! read more

My roommate and I were having a very difficult time making a decision on a couch We have 0% interior decorating talent. Our living room was a mess, with mix matched furniture found on the curbside and random garage sales. Needless to say it was difficult for us to make a decision as we were walking through Mathis brothers. Brandyn saw our distress and saved us. We were able to schedule a time with him and brought him pictures of our living room. He has really good eye for color and has good spatial reasoning skills. Also he is an overall really nice and engaging person. With our bad pictures with our phone he suggested a sofa that was in our price range and would compliment the furniture that we already had. We trusted him, and we are so glad that we did. When we brought the couch to our home, it looked so good. A huge thanks to Brandyn for his outstanding service and guidance. Definitely look him up if you need help. read more

I would have given a 5 but picking up our items changed everything. Our sales person was very nice and helpful. Paying for our furniture was also fast and easy. But when we picked up our furniture it happened to be raining a little. Our salesperson has told us no worries they will bubble wrap and make sure it is sealed up. When we arrived to pick them up he said they didn't have anything large enough to wrap it in and what they had would just tear. So they tried to give them to us just in the boxes. We had told our sales person we could wait to pick them up but like I said he assured us that they would be sealed up. We also bought the protection plan which was a joke because they opened our boxes to the recliners and just treated what they could see. The recliner is in two pieces by the way so it is impossible to treat it all. So they put the lid back on the box and just wrapped what they had to basically. No bubble wrap at all. My husband even heard a guy say don't use the bubble wrap it is to expensive. Pieces of the boxes were still exposed. My husband asked to see the manager so they called the sales manager out to the warehouse. He came out and spoke to the manager in the warehouse but never stopped to talk to my husband. It's sad that they have good furniture at good prices but then once you pay I guess it doesn't matter how they treat you! You spend all that money and the satisfaction of the Customer comes down to a little bit of bubble wrap. read more

0 stars. Terrible customer service. Bought a chair a month ago that was damaged upon delivery. Item was set to be exchanged with in a week, but "new" chair was in worse shape then the original one, with a nail sticking out of the back and fabric being extremely loose. Were supposed to have someone contact me last week about furniture services coming out, no call except 15 minutes before they were to arrive at my house this week. Someone from furniture services was supposed to call me back, but never did, prompting me to call them again, only to be told they'd call me. Which they finally did, but then scheduled service a week from now, saying that it was my fault that I didn't tell them my availability, which was untrue. Another call to customer service to get things correct, where again I was told I would be called back today, which of course didn't happen. So I had to call in another time, spoke with a manager, who gave me the run around and said everything will be taken care of this Sunday. I remain doubtful. read more

The only reason why I gave it three is the selection. When I had my furniture delivered I thought they were supposed to attach the mirror to the dresser, but the delivery men made quite an ordeal over me asking them if they were supposed to attach it, so needless to say I tipped them each $20 and they did attach the mirror to the dresser on the bedroom suit that I bought.....my salesman was terrible..... He kept looking at his watch and checking his watch and I asked him if he needed to be somewhere or if he was running late that I could come back another time or have a different salesman, but he said no but he also continued the behavior.....I may have understood it wrong but the furniture protection plan that was around $200 I was told that the delivery Man would open it and put it on my furniture at the time of delivery .....I mentioned it to them several times, I was in the living room and they were setting up the bedroom suit when they left it was still in the box unopened and I would not of paid $200 to apply something myself! read more

I really, really love Mathis Brothers. I have found some of the absolute best buys here. In 2000, I purchased a beautiful hand painted mahogany armour. It was a furniture show sample (one of a kind). I paid $1999 when it would have retailed for well over $9000. Any time I am in Tulsa, I stop by to browse their one of a kind and sample items from Ralph Lauren, Henredon, Baker, etc. You can find some of the best deals, high end furniture at Rooms 2 Go pricing. read more

Johnny and Larry with Abp delivery did a fantastic job, very patient and careful with our chair.

So excited to be out shopping for a new mattress! Getting married soon so today we decided to brave the snow and sleet and make a purchase. We currently have a Lady Americana bed and love it. We are a budget as we are getting married in 2 weeks! We walked in... With money in hand (remember I said budget) ready to make a purchase! The first sales guy that approached us was JR. We told him what we were there for, told him what we currently had and that I really liked it, but was open to any suggestions he had. His first words were as follows "you have a Lady Americana now? Oh those are trash mattresses. I wouldn't dare sleep on one of those. If you're looking for a bottom of the barrel kinda mattress that's what that brand is"..... I paused... thinking wow you're totally misrepresenting your company right now.... and calling me cheap with no taste at all. He was very rude and set the tone for the day. I took a second to clear my head as to not say anything rude.... and my fiancé and I walked away. I then found another associate, John. Told him what we were there for... Our expectations of a mattress and our budget. He was super friendly and very helpful! We made our purchase and couldn't be more excited! Thanks John. You turned a horrible experience into a great one!! Cheers to sleeping on our new bed tonight! ! read more

Great products, very helpful sales people! Fast and professional delivery! It is my go to store for all of my furniture!

If i could give them zero stars, I would. Never. Shop. Here. Ever. After looking at mattresses, we settled on one and paid for the mattress, delivery and encasement. The day of delivery, my husband worked at home in order to be available. He was sent an email saying delivery would be before noon, from 10am to 12 pm. No show, no call, no email. At 2 pm he called Mathis, was told delivery would be 4-6 pm. 7 o'clock rolled around and still no delivery. Called again, delivery showed up at almost 8 pm. Now the real fun - Mathis was to deliver and assemble bed frame, move master bedroom mattress to bed frame in guest room (which was already prepared), ENCASE new mattress and place in master bedroom. Not hard, especially since my husband was there to walk them through everything. Apparently too hard for Mathis. They left with part of the bed frame unassembled, the mattress not encased (which meant it voided the warranty, AND I would have to wrestle this behemoth in order to encase it myself.) When I went to the store the next day to address these issues, I was treated rudely and dismissively, Our next major furniture purchase too place elsewhere and I'm so glad it did. Never again, Mathis Brothers. read more

Poor quality furniture that only looks nice, but does NOT last. Mathis Brothers does NOT stand behind their products and should not be considered when shopping for quality furnishings. read more

Our original delivery time was 9-11am, no show, rescheduled for 3-5pm still late, hope my next delivery next week is on time

Shane Jobe was super helpful. I am very happy with Mathis Brothers customer service.

My husband and I had purchased a 60" TV console here with the understanding that this size came with optional wood doors besides the glass doors it originally comes with. After it was delivered, we found out it did not come with the wood doors as we were told in the store that it did and even the online website description said it came with 4 doors. To our dismay, we ended up sending it back because we did not want the glass doors. Customer service and our salesman Larry Basey were very considerate in refunding our money for the full amount and not charging us a restocking fee or delivery & pick up fee. Even though the console turned out not be what we wanted, we feel our salesman and customer service gave us a fair deal. read more

I just purchased some furniture from Mathis furniture in Tulsa, OK. I was very happy with our salesman. The delivery was right on schedule. The delivery men were very pleasant and friendly. I would recommend this store and the people who work there. read more

The entire experience from the start of looking for the right furniture, to the purchase and the delivery experience was easy, professional, and a pleasurable experience. We would highly recommend their business to anyone. read more

If you will look up certain furniture pieces on their website, you find that you cannot locate that particular piece of furniture anywhere else on line. That is because they give the furniture a new name, one different from what the company that makes the furniture calls it. For instance, MB calls an end table that is made by the Sauder company, Verdant Valley, but Sauder calls that same table by a different name. We found out the table we purchased from MB's website can be found on Amazon for $100 less because it is being sold under the name Sauder gave it and not under the new name that MB has changed it too. You cannot find a Verdant Valley end table except on MB's website and it cost us more. When we tried to get them to refund us the difference or pricematch all we got was the run around and "I will call you right back" from Ricky. He never has. To us it seems like false advertisement and it is deceitful at best in our minds. read more

DO NOT buy a mattress from this organization, ESPECIALLY A LADY AMERICANA. DO NOT BUY FROM THEM,, DO NOT PAY THE MONEY FOR THEIR MATTRESS PAD, LADY AMERICANA IS THEIR BRAND AND IT IS A RIP OFF. GO SOMEWHERE ELSE. We just receiving our THIRD Warranty replacement. Our Bedroom was torn apart and ready for the NEXT new mattress. There was a small stain on the foot of the bed and they put the new mattress back on the truck. This was a $2500.00 dollar mattress and it lasted a year. The first one lasted 1.5 years. We were told to call their cleaning service which we did, They are not open until Monday (this is Saturday). We paid an ungodly amount for their mattress pad which was sold to us as being impermeable and the only way we could maintain the warranty. It was faulty and the mattress stained anyway. I asked for them to leave the new mattress and we would get the old one cleaned Monday. This they would not do. We want our bedroom back TODAY. The stain happened because THIER mattress pad did not do what THEY said it was for. DO NOT BUY FROM THEM,, DO NOT PAY THE MONEY FOR THEIR MATTRESS PAD, LADY AMERICANA IS THEIR BRAND AND IT IS A RIP OFF. GO SOMEWHERE ELSE. read more

I have purchased two sofas from them, each time it was a delivery nightmare. Even though I have found the purchasing experience smooth. Im very hesitant to purchase from them again due to the inevitable delivery problems and dealing with their severely rude customer service. read more

Thank you for the sale and delivery of my new bedroom furniture. Brayden was the most helpful and friendly sales person. Overall great experience read more

Not impressed at all with the staff. I needed two living room sets and a bedroom set, the associate pointed me in the direction of the bedroom sets I inquired about, and then told me she'd check on me later. I was still waiting after 20 minutes. They all cruise the store looking for as many customers as possible, and when you do run into another one, they text the first one you were working with. Totally horrible experience, very disappointed. Total expenditure at another furniture store was about $10,000, so I guess they missed out. read more

I am a regular customer of Mathis Brothers. All of my furniture was purchased from there. Recently, I bought a house, so I bought over $10,000 of furniture yesterday (bedroom and dining room only)....CASH! I was sooo excited until I was told that the shipping was OVER $500. What?!?!? Mouth hit the floor! I would think that they would be able to work something out with me on the delivery considering the fact that I just spent such a huge amount of money with them (at least split the delivery with me). Many places offer free delivery with a minimum purchase. As big as Mathis Brothers is in Tulsa, they should be able to do the same. I still have a lot more furniture to buy for my new house. I WILL be going elsewhere to shop from now on. Really considering canceling my current purchase too. How disappointing!! ;( read more

Well, I have to tell you, I never thought I would be giving Mathis a good rating as I have always felt like I was being stalked by many Salesmen the minute I walked through the door, and I hated the experience. One would feel like they needed to keep their hands in their pockets for fear that the guard was there to be sure you did not take something! As for the Customer Service, there was no Customer Service, it was Customer, NO, SO SORRY! Well, on a whim, I just decided to stop by to discuss a problem I was having with a Mattress I had purchased in November. When I entered the store, I always try and run as fast as I can (I am 72) past the front desk to see if I can beat the next salesmen in line to get to where I want to go before he can catch up with me. In this case, it was to the Customer Service area (there actually was one). Oh, my gosh, they talked to me, they listened to me, and they fixed my problem! I was overwhelmed to say the least, and for the first time in my life, "speechless"! I continued on through the store by myself after that while talking to my husband on the phone. I was so shocked at how the store was beautifully staged and arranged throughout, definitely "KUDOS" to whoever is responsible for their staging and decorating! At this point, I am sure I have stepped into another store other than Mathis Brothers. During my journey, by myself I an pleased to add, I came across a salesman by the name of "Jorge". Jorge did not approach me, I approached him to ask him a question. Again, "Shock set in". Jorge may be one of the nicest and most professional sales people I have ever encountered in any furniture store. Well, I don't know who is responsible for making my trip so pleasant from what it has ever been before, but "Thank You", for your creativity and awareness in trying to make this store a more pleasant place in which to view and purchase furniture. I can only hope that this was not a fluke event, but a sign that Mathis is really trying to make their store a much more friendly place to come and enjoy what is really the only game in town! read more

Between the Mathis Brothers and Ashley Furnture store (owned by Mathis) I purchased a queen sized bed, queen mattress, couch, loveseat, coffee table, side table, dining room table and two accent chairs. I paid less than $4000 for everything including delivery. I worked with the same two salesman who were very pleasant and knew to leave me be since I like to roam. I checked in with the front desk when I visited Mathis so I could get my VIP sticker and not be harassed. Thank god they do that because there are so many salespeople! The transaction was easy, I purchased everything that was a stock color or item, and the deliveries coincided for exactly the same day and time. Since they are related stores the same group of delivery guys and truck were used. The delivery guys assembled the bed too! They were very fast. I waited just one week and it was all here on time. I am very pleased with the service for a furniture store. Only one point was taken off because they didn't have a lot of furniture to my style (mid century/ modern), the delivery guys removed the plastic on the bed which I didn't realize would affect the return policy if I wanted to, and the bed wasn't as comfortable as in the store. It's a pillow top but felt much stiffer than I remembered... I'd just say be wary of the mattresses while you're shopping and do your homework. My bf says the bed is soft but I'll be sticking it in the guest room anyhow. Overall very happy considering how most furniture companies stick it to you. I ordered the rest of my furniture from wayfair.com since they have a wide variety of modern items. Jeff G. at Mathis was great. PS this isn't my first review I just can't remember my other yelp login... read more