Let me start by saying I have never been a fan of Mathis Brother. However; Clayton (sales rep) and Lisa (designer) have changed my mind! I cannot thank them enough for all of their help. This was the BEST experience I have had purchasing new furniture. I am extremely picky and a bit indecisive. They were so patient, and really got to know my style. Also, their customer service and attention to detail cannot be matched. If you are looking for new furniture, call Clayton! I promise you will not be disappointed. read more

If I was rating the customer service manager I would have given no stars. He (James S.) is an arrogant jerk with a huge chip on his shoulder. My husband and I have furnished our home with Mathis Brothers furniture. Over the years we have spent a lot of money in the store. After dealing with James S. I was ready to forget that Mathis Brothers exists and find another place to buy our furniture. James S. was fine with that. Is that good Customer Service? If it wasn't for our wonderful salesman Jeff F. who really was an absolute pleasure to work with and worked hard at keeping our business we would have never shopped there again. I would have given 5 stars if I was rating Jeff, Charles King ( who had to come in to smooth over James's interference) and even the delivery people were great. Jeff F has wonderful customer service. I think he would be a much better fit for James's job. I believe James S. would benefit with a little Undercover Boss. He definitely needs to be canned or have further training. I dealt with him one other time also. I believe it was right after he started there and that was a bad experience also. Luckily I happened to call on his day off and got a woman who was awesome to correct his mistakes. My furniture was delivered yesterday and I love it! Thank you Jeff F.! You went above and beyond to make things right. I hope you are appreciated there! read more

Excellent experience. Tom Bartlett (sales associate) was very helpful and knowledgable. Delivery Team was easy to work with as well.

Came in last night to just look around...... I have purchased furniture from them in the past and am starting to shop for new living room furniture. Was approached by the sales man at the entry way (which drives me nutty) advised him that we just are looking... he proceeded to tell us that he would just follow us around. Well we ended up in the scratch and dent section or clearance to look what they had.. Mr. Robert came in behind us and said "I see you found the clearance section" (sarcastically like we can't afford anything else then clearance) I replied yes and we still are just looking my husband was working so I'm not making any big decisions and really didn't need someone following us. He stated and I quote "well I don't like it when people aren't friendly at the door either"... I really couldn't believe it that a sales person would be so rude to just tell it like it is like that to a potential customer. He was very bold smiling even when I stated I was going to speak to his manager. He apparently already knew that he wouldn't get into any type of trouble... as he gloated about it. The Manager Joey Goodwin really was no help either... it was I will make sure that this is addressed handed me his card to shut us up. It's really sad to me that people get by with this sort of behavior I felt as though we were being treated like thieves like we were going to steal a couch! I have had good experiences in the past but I guess now it has changed... not planning on going back! To Robert who has no regard for people... I'm a member of a Gold Star family who lost someone fighting for our country so you could be a complete ass whenever you like. You're welcome. read more

After spending a little over $20,000 buying furniture I would NEVER recommend Mathis Brothers to anyone I came across. The customer service is terrible. The delivery service is even worse. Three pieces of CUSTOM furniture has had to be sent back because it was badly damaged when it was delivered. Trying to get any one to help you in a complete joke. Obviously Mathis is not looking for return business. Very unsatisfied. read more

We loved visiting Mathis Brothers and after several trips to Tulsa, Joplin, and Springfield we returned to MB to purchase around $4,500 worth of furniture. We had a great salesperson (KATIE) and I told everyone about our experience; HOWEVER, the story changes. We were moving to a new condo and our delivery was set up for one month later to be delivered from Tulsa to Springfield, MO. The day before the scheduled delivery I called 3 times to check on the delivery. When they arrived they only had my matress and box springs. I called the store and they said it would be at least another 5-6 weeks before the remainder would be in stock and another week for delivery. I inderstand mistakes but what really upsets me is that they had 3 opportunites to tell me i wasn;t getting my living room furniture. When I called customer service, they pretty much said, tough luck. It is what it is. No apology,...what can I do to make it better. And it gets worse. I had paid $1500 down and financed same as cash on the rest of the order. When I told them I wanted my money refunded, again, tough luck, they would apply it to my financing. As I had planned a birthday party for the next day, I had to go out and purchase more furniture in one day as the party was the next day. Love the store, but you cannot believe a word they say so I don';t know why I would actually believe what they told me about anything, warranties, delivery, etc. If they had offered some apology about my predictament, I might feel differently. But, I think they're too big and don't need to worry about customers. I'd really like to meet with the owner, Rit, etc. but I couldn't find any way to reach them. read more

I recently purchased a couch from Mathis Brothers. Although our Sales person was outstanding the delivery of the couch was an absolute mess. I received an email stating the couch we be delivered between 2:17-4:17pm. I received that email the day prior to the delivery so I made arrangements for my mother to be there to accept the delivery since I had to work. The day of the delivery I receive a call from the driver stating they will be there between 4:15-6:15pm. I tell him that I received an email stating they would arrive between 2:17-4:17pm and that I had made arrangements for someone to be there during those times. He really didn't seem to care and didn't have much to say. I called my mother and made arrangements for her to be there during the times the delivery driver told me he would be there. At 6pm I called the store to check on the status of the delivery. (Both my mother and I had plans for the evening). I was told by customer service it would be no later than 6:45pm. I postponed my plans and at 6:45 they were still not there. My mother cancelled her plans and at 8pm, when they were still not there, she called the store again. She was told that it could as late as 10pm before the couch was delivered. The couch was delivered at 8:30pm. I was completely dumbfounded at the fact that they absolutely did not care that they inconvenienced myself or my family. Apparently there is not rhyme or reason to the way they schedule their deliveries. I would rather rent two men and a truck to go pickup my furniture and delivery to the house than ever use Mathis Brothers Delivery again. read more

I have had many dealings with Mathis Brothers over the years, and I can say as they get bigger, they seem to care less about their customers. I special ordered several pieces of bedroom furniture for my daughter's room. I spent a large sum of money on these pieces, and had arranged to pick them up myself when they arrived. When I got home, I found several problems. I had ordered a bureau, mirror, 5 drawer chest, and night stand. The bureau had two large chips on separate corners and a large crack on another. It was missing some of the knobs and hardware that goes with it. The mirror was missing paint in one spot and had overspray all over the mirror. The dresser had a broken bottom drawer, and was missing several of the knob covers. The night stand had a broken drawer, was missing the knob cover and didn't even include the screw that attached the knob. I had waited over four weeks for this to come in, and was so extremely disappointed. When I called Mathis Brothers to tell them about the problems I had, they seemed largely unconcerned. They told me since we did not pay the delivery fee, we would have to bring the damaged furniture back ourselves, or pay the $60 delivery fee for them to come out and replace the furniture. I agreed to pay the fee since I was really left with no other options (the furniture was extremely heavy, and I had used a rented truck and helpers to get it the first time). They did not attempt in any way to make up for the fact that ALL of the pieces were damaged. I truly felt like once they had my money, they really didn't care what I thought after that. Two days later, they delivered a new mirror, bureau, and chest (they could not bring me a new nightstand because they didn't have another one). The new bureau had a large black streak up the side (this is white furniture), that would not come off. I do not understand why they would not have inspected it prior to bringing it out, especially since it was a replacement piece. Anyhow, this one went back as well, and a third piece had to be brought out. After two weeks, a technician came out to fix the nightstand, didn't have the parts, and left. That was 2 days ago, and we have not heard from him yet. The overall point here is that I was SO excited about this furniture and now I feel like have completely settled for something I feel is rather sub-par. They made no attempt to make me feel like a valued customer, and we have spent a LOT of money with them over the years. Sadly, there are not many other choices in town that carry the items we like, so it appears we are pretty much stuck with Mathis Brothers for future selections. read more

Awful place in Tulsa, you are hounded from the time you walk in and are continuously hassled by salespeople. Prices are outrageous but this is about the only game in town, seems Mathis is buying all of the other furniture stores or driving out of business. Short and simple stay away, unless you like someone up your ass at all times while you are looking. Also be aware of the gimmicks on furniture protection and the crappy warranty the offer, not worth it. read more

Great choice in furniture and decent pricing. The store would be great if it wasn't for the creepy sales staff. From the assault at the front door to them stalking you throughout your browsing experience, I'm totally turned off by this sales strategy. Tonight, the sales guy would just show up out of nowhere every ten minutes and when we finally landed in rugs to do some browsing, our appointed sales person sat on a pile of rugs, watching and listening to my husband and I discuss the different rugs, chiming in during our discussion. Creepy and invasive. For this very reason, I won't return. read more

Problem is the sofa its an Ashley Millennium which is to be the better quality of Ashley. I began complaining and the customer service said they would send a tech out to repair sofa. He came out and said another appointment would be needed to repair sofa. Then I had weeks later another tech come out and explained he could repair it but the sofa would not look the same and it would take 5 hours and he would need to come back. He informed me he knew I would not want him in my home so late in the day. I then had customer service call and inform me product to repair was not in. and they would bring me a new sofa. Delivery truck arrived with same sofa and same lack of quality issue as the one I had already, so I said no. Why take a brand new one with same problems, that is not fixing problem at all I believe. I spoke with customer service again and the woman said ok you will need to come in to Mathis Brothers and pick a new sofa out. Then she informed me the next step would be to clean my sofa then upon my new sofa picked out and ticket written up they could just make the exchange one delivery. I then made plans to get to the Mathis Brothers showroom and even to clarify for sales person I had customer service write on a Mathis Brothers card my amount of credit and it confirmed I would have a store credit to sales person writing up ticket. Then customer service sent out someone to clean my sofa. He informed me it was not to clean it just disinfect it and check for issues before they would take it back. The product he applied to the sofa was hydrogen peroxide mix and would not take out stains just disinfect. Then customer service informed me no they would not make an exchange. In fact the person who knew about this would not even take my calls he had another staff person deliver the message. Sept. 7, 2013 I went to MB again and spoke with lead at entry desk he said he would take my paperwork and go speak to get the other side of my complaint. I gave him my card that showed the credit amount and my sales ticket and he came back with nothing he could do the CS manger would need to review my complaint call back Monday. Proceeded to give me my receipt back but the credit amount written on MB business card he failed to return to me. I requested the card and he went to get back for me. It is now a shiny new business card without the amount written down. They have had me running in circles back and forth to the showroom and customer service. They have lied and manipulated this event on numerous turns. I have had 3 different men in my home. I have had I woman at the store hand write my amount of credit and I woman told me to go to showroom and pick out new sofa. I ask if they brought me the exact brand new sofa then why is the sofa I have of any concern to just take it back Now this coming week I am to go and speak with CS manager in hopes of returning poor quality sofa receiving a credit and ending with a thankful peace of mind. read more

Way to many pushy sales people, furniture is ok but over priced. If you just want to look tell them you are already working with another sales person when they grab you at the door. I've purchased more than $2000 in furniture here and would return but never for casual shopping because of the aggressive sales people read more

I purchased a very expensive sectional couch, which after a few months started to sag & I mean sag. You couldn't even fluff up the pillows to look normal. I contacted Mathis and they told me I had to give them a chance to fix the problem. Mathis came out and inspected the couch, then contacted the rep for the manufacturer. They told me the pillows were defective and they would replace them with correct pillows. I said "what happens if it does this again". Mathis told me no problem they would give me store credit. Well guess what...after a few months the couch did it again. So I called. Mathis tells me they need to replace the pillows again as they ordered the defective ones again. REALLY..... I was not happy. They will do nothing to fix this problem, but keep stuffing the pillows. They are not even nice about it. They should stand by their products. read more

Bought Bernhardt leather furniture in 2008. Bought the furniture protection plan which when purchased we were told it would cover a wide range of reasons. (Including dog) Our furniture had some frame problems on the arm of the chair. Had MB come out to inspect it. We were told because we have a dog and there were scratches on the furniture that our protection plan was void...EVEN though the scratches were not caused by a dog, but by the metal on the pockets of jeans. Finding out this many years later, MB should have contacted or had us contact Bernhardt for the frame damage. We took our chance and bought more furniture in January of 2014. We purchased the Johnathon Louis sectional. We have had to have MB come out repeatedly to clean the sectional. We even had the covers replaced however the fabric has a whole different feel on the spots that were "cleaned. Also the back cushions have lost their shape,and droop. We are not hard on our furniture at all, so to have this happen is frustrating. VERY UNHAPPY with this furniture. I called MB director Cody Wright and left a message to see about returning this furniture on Monday May 18, 2015 and have yet to hear back from him!!! read more

We had a defective mattress from one of MBF's stores, Rooms Today. Customer service directed us to Mathis Brothers and we began dealing with them. We were met with extreme hostility at all steps when trying to resolve the issue. A representative from the company came to our home and acknowledged that the mattress in question was indeed defective. We were advised to go to Mathis Brothers to choose a replacement mattress, as we were under warranty. We went to MB and found the mattress that the salesperson stated was "identical" to the one we already had (it was the new model, but 3 salespersons have told us they are the exact same mattress, including the woman we originally bought it from, which is why we bought it). We then came back the next day to meet with the customer service department to complete the exchange details. The customer service representative (Joe) greeted us impolitely and did not get up from his desk to acknowledge us. We were told that we would have to pay $60 for the company to come pick up our DEFECTIVE mattress and bring our new mattress. We then were told that we would only receive store credit, which would not allow us to replace the mattress with one of equal quality because the price had gone up 30% in the FOUR months since we purchased the defective mattress. We were also told that we could not be refunded our money. Because we could not believe that we were being asked to pay $360+ just because we had a defective product, we asked to speak to the manager (Tom), who met us at customer service. Tom approached us with a very combative attitude from the beginning and never showed any sign of listening to what we had to say. I cannot put into words (at least in polite company) how unthinkably offensive and disrespectful Tom acted toward us. We explained to him that there was a difference in returning the product (and getting store credit) versus having a warranty that should replace a defective product. He cut us off and said we would have to talk to another customer service person the following day (Justin Lewis). As he walked out the door, he stated, "you didn't even buy the mattress at this store!" While that is correct, the tone of the comment was that we were stupid and/or cheap. We had been told that if we had any issues with our mattress, we could return it and have it replaced with another just like it. This absolutely was not the case. The entire situation was clearly a bait-and-switch. We bought a defective product, we are not being given a replacement or one of equivalent quality, and are also not being given our money back. read more

We came to Mathis Brothers June 30, 2017 and purchased quality mattress and frame that adjusts with remote to raise and lower the head or feet. We spent 2500.00 dollars with warranty and such. Delivery was on time with nice drivers who set up the bed. After a month my wife thought the mattress looked crimped from be raised a few times and this was after lowering the head down. I called the store in Tulsa, and was transferred to customer service. This started a run around from Tulsa to OKC back to Tulsa where we purchased the set. Then the guy had me call the company who make the frame, and I was told they make the frame not the mattress. The Mathis team seemed kinda of rude trying to give me the brush off. We were told by our salesman we would get a a 300.00 dollar gift card in a couple of weeks. No gift card, no concern from the people I spoke to. Poor customer service with our experience. We won't deal with Mathis Brothers again. read more

I purchased a sofa and recliner from this Mathis Brothers store last month. As some other reviews say, your experience totally depends on the salesperson you work with. I went in twice before making my purchase and the first two salespeople were subpar. One seemed to know nothing about the furniture, the second just let me wander around by myself and seemed annoyed when I asked her questions, like the dimensions of a particular piece. On my third visit, I had a sofa in mind that I was going to buy and was shown around by a salesman named Jorge. He was great - super nice, answered all my questions and concerns. After deciding on the sofa and picking out the recliner as an impulse buy, Jorge arranged the delivery, even asking his manager to make an exception so that I could get my furniture the day I needed it. I shopped at several other stores and Jorge was by far the most competent, customer-oriented salesperson I encountered. I will definitely try to buy from him in the future. read more

I went to Mathis Brothers today wanting to purchase two recliners. I had heard that the sales people are like some buzzards waiting for some one to come into view so they can start buzzing. This place is a lot worse than that. They line up in a gauntlet when you first enter the store and you feel like you fell into the lions cage at the zoo wearing a meat suit. The lion that attacked me was "Donny". I told him that I was going to look around and was okay right now. He kept right on talking and asking me questions. After almost cussing I told him to get away and leave me alone. Alas, he kept right on talking and following me around. I have never witnessed such a salesperson. They must really be poorly paid to have to act like this. I left and went down the street to Sunshine and bought the chairs with no hassle and no stalking. Would never go in to Mathis Bros again and will make sure to spread the word. read more

My husband and I are long-time customers of Mathis Brothers. You cannot beat the selection and prices that they have. Unfortunately, their customer service is terrible. I have purchased at least 20 items from Mathis Brothers in the past 20 years and can think of one time that the delivery went smoothly. The customer service people are friendly, but cannot give you any useful information. You are on your own after you buy something and if something goes wrong (i.e., furniture is damaged upon delivery, wrong furniture delivered, not all of the order delivered, etc.) then you are on your own to figure out how to correct it. You will spend hours trying to track down correct information. Each department does not communicate with the other department- it is maddening. You will get a different story depending on who you talk to. One recent example, I called customer service to ask how to replace or repair a chair that was still under manufacturer's warranty and was told that if I could bring the chair during a weekday between 1-4pm that someone would look at it and determine whether it could be repaired or needed to replaced. When I showed up, less than an hour after the phone call at 1:40 pm, I was told that it was only the upholstery repair people that were there at that time and I would have to leave the chair. I was told that I would hear something back in 3-4 business days. Five business days passed and I called and was told no one had looked at it yet and that it would be at least 7 business days before I heard anything. If there was any other option that had close to the selection that MB has near OKC then I would happily shop there. read more

this is my second review of mathis brothers in tulsa, see joe b. in claremore 5/23/16. after returning the damaged tv stand, customer service told my wife they would credit our credit card and it would take 5 to 7 days. on 3 june, 11 days later, our account had still not been credited. called customer service and was transferred to a cashier. she looked it up and said she saw where it was returned, but they still had the money. she wanted to know if my wife swiped her card when she returned it, i said i didn't know. she said we had to swipe the card to get the refund, but she'd do it over the phone. why didn't they have her swipe the card when she returned it if that's what it takes. also the order was placed and paid for online, they still had the credit card #. she said i should see the credit in 2 to 5 days, we will wait and see. read more

My husband and I went in to buy a new bedroom set and mattress. Love the bedroom set. We bought a mattress and the salesman says don't wait too long hating it if you don't like it bring it back. They have a sleep comfort policy. We paid $2000 for this foam/gel mattress. The one we tried at the showroom was so soft and comfortable. When we got the mattress it felt like a hard block of styrofoam !! I have had several surgeries on my back and each and every day I get out of bed I hurt from head to toe! I went back to pick out another mattress and was told " it's like a pair of shoes you have to break it in" they refused to take it back because I hadn't "turned " the mattress. I read everything about the mattress and it didn't say it needed to be turned . By the time I turn it as much as they say my sleep comfort guarantee will be over and I'll be stuck with a mattress that just kills me! My name is Rosa Whisman and I purchased the pain in my back at the Tulsa store. Mr. Stroud was my salesman, he was great and tried to help me it was customer service who says I have to turn it a few times! read more

On 8-31-12 as a b'day present for my grandson, I visted the Tulsa Mathis Bros store to look for a dresser or chest of drawers. The sales lady was courteous although somewhat pushy. I found a chest that matched his bed, although it was a little pricey. I left the store to go get my daughter-in-law to bring her back to look at the chest.. Up to this point my experience was decent but quickly went downhill and to avoid being vulgar in one word the experience therafter was HORRIBLE! While stiil in the parking lot, a Mathis Bros truck broadsided me. The incident fortunately was witnessed by the Mathis Bros Operations Mgr. Both he and the driver acknowledged the driver was at fault and that insurance would take care of the matter. Latter that evening I received a call and at that time realized in spite of the signage on the truck and the incident occuring on Mathis Bros property and the acknowledgement that they were at fault; the driver and the truck was owned by a contractor. The contractor had the audacity to ask me to settle the matter directly with him so he wouldn't have to get his insurance company involved as his rates would go up. Sorry, but not my problem. On Labor Day, to follow-up on the incident, I met with the Operations Mgr. and inquired as to what Mathis Bros was going to do to help resolve the matter. Several times he stated words to the effect that they would do nothing as the contractor's insurance should address the matter. When pressing him why the signage on the truck that leaves the impression with the public it is a Mathis Bros truck, he replied they advertize for us. I blew and made a statement to the effect, so Mathis Bros in an effort to restore customer goodwill won't help me or won't even consider providing a stick of furniture? He replied with a smirk on his face, is this what all of this is about, furnituere? That's when I be came vivid as It was apparent to me they intended to do nothing to restore customer goodwill. I could care less to have a piece of furniture. I just want to see some effort to restore goodwill. I flat don't appreciate the manger's arrogance and expressing no desire to assist a customer. I'm left with a vehicle that will most likely be totaled as the estimated repair costs exceeds its value and I'm stuck with footing the bill for someone's stupid a__ negligence. I will never set foot in a Mathis Bros store again. And as their Operations Mgr stated, I will do everything in my power to ADVERTIZE my experience and encourage others to not do business with Mathis Bros. read more