I had been a patient of Dr. Ongangi and appreciated her care, but unfortunately, I made the…read moredecision to leave her practice due to repeated negative interactions with her front office staff. During my most recent phone call, I was consistently talked over, my concerns were ignored, and I was met with dismissiveness rather than support. When I politely asked the male receptionist to speak with a manager, he instead transferred me to another staff member. That associate raised her voice at me, repeated the same unhelpful information, and made no effort to address my concern. I was told management was unavailable, which felt like a brush-off. No patient deserves to be treated with such hostility or disregard--especially when simply trying to get clarity or help. While I had respect for Dr. Ongangi's medical care, the toxic front office culture reflects poorly on the practice as a whole. I hope the management takes serious steps to improve how patients are treated. Until then, I cannot recommend this practice.

Their front end staff are the nicest. They are prompt to answer any questions and extremely…read morehelpful. This type of excellence isn't really present anymore in the front office staff of a busy practice so I wanted to shout it out and let them know, they rock!

We have definitely found the right doctor for us! Jordan loves it here. They are so kind, easy to…read moreschedule with, and happy to spend time with you!

This is exactly what I've been searching for; a one Doc office, whose wife and daughter welcome you…read moreupon arrival. Dr John McClain (cool name), who has been a physician for over 20 years, is building this family practice clinic through cash-pay services and membership plans. Amazingly low fees for offsite lab tests. His friendly, relaxed personality, makes you feel right at home.

Today was supposed to be my 1st new patient visit . I confirmed my appointment yesterday! I was…read moretold 10:45am and today when I showed up this morning I was told it was at 11:30. First of all the lady at the front desk was extremely rude, didn't even say good morning or nothing! I told her I know for a fact my appt was at 10:45 and she said well it's at 11:30 and u were told to be here at 11 to fill out paper work . Not once did she make eye contact ! Now I see why they hv 3 stars

I felt I had to leave an honest review after reading all the one-star reviews…read more The front desk staff, MAs, phlebotomist, and all other staff members I've encountered have been nothing but helpful and patient. I used to work in a physician's office, and I have seen how demanding and ridiculous patients can be. Doctors cannot break the rules of medicine or go outside of the insurance restrictions to refill prescriptions, just give a patient what they want, or see patients who are behind in their payments. Dr. Truong (and every single one of her staff) has been kind to me. They are all races and backgrounds and ages, so the discrimination accusation below is unwarranted. I am white. Dr. Truong is Vietnamese. Some of the staff are Hispanic or African American. I have gone to Dr. Truong for only two years, but two African American friends of mine been going to her for years and never had any complaints. It is slanderous to make that accusation. How a patient speaks to staff can get them dismissed from a medical office, and I applaud any physician who stands behind their staff. Since the pandemic, people have become more demanding and just plain awful. Try working a front desk in a medical office for one day and you will be buying flowers for these ladies to compliment them on their skill and patience. Grow up, be kind, and be a patient person.

Updating this review is hard to do but for those Yelpers that secretly read my reviews and inquiry…read moreminds here's the "Real"..... As of 02/28/2015 Dr. Nathan Darwin Hale MD is no longer practicing for his West Park Clinic after 40+ years. Per his letter and notice to his patients his illness (unknown) has forced him to retire. At his request all medical records are located at Arlington Internal Medical Group, #817-417-9334 or 817-417-9339 (Fax Request). Referral doctors, David Lee, Colleen Sam MD's and MaryAnn Efesoa NP. It totally saddens me to have heard and read of Dr. Hale leaving practice. Having worked for 9 major doctors in a Arlington clinic and choosing him as me and my son doctor for over 25 years its like having a family member go away and never coming back. He was such a warm and caring doctor. My last visit in Oct. 2014 I joking teased him about not aging and needed him to stay around for the final rights of passing for me. *Lol* I'm gonna miss him, Karen, Margaret, Carmen and even though I only saw Dr. Cherry once or twice the whole staff will be remembered as my #LifeStyle Fam.... *Tears*

Dr. Hale has been my doctor for 41 years. He is the best doc in the world. He delivered all 3 of my…read morechildren and has seen our family through a lot of health and personal issue. He takes time with his patients and you never feel like are "just another patient" you feel like you are the only patient. at your visit.

I have been going to Dr. Gaydos for about 5 years now after a friend highly recommended her to me…read more I was nervous that I would not find a doctor that listened and actually would take time to talk to me but my worries vanished after the first visit. She is friendly, kind, humorous and very knowledgeable. Her office staff is welcoming and more helpful than any other I have been to. If I could rate a "10" I would but unfortunately this only allows 5. Another thing I want to mention. I had a family emergency in another state and called Dr. Gaydos office to leave a message. It was in the evening and I expected to hear back the next day but she actually called me herself and listened while I cried through my explanation of the event. She was able to help me immediately and I will never forget that as long as I live. Excellent care and wonderful human being.

I saw some of the poor ratings for Dr Gaydos and felt a need to offer my feedback. I have seen Dr…read moreGaydos for several years. After moving to Arlington she was the 4th doctor that I tried before I became a regular patient of hers. What I like about Dr Gaydos is that she is very thorough, caring and tells it like it is. She does not over prescribe medications and then not monitor you afterwards. I had a really bad reaction from medicine prescribed by a previous doctor and ended up having to self-diagnose the problem to finally correct the situation. It was at that point that I switch to Dr Gaydos. Since then, I have had several sports injuries and other situations that have to be monitored. Dr Gaydos is always familiar and knowledgeable with the situations that I have. I feel that I am in good care with Dr Gaydos. And, that is what is most important to me. I have never felt rushed during an office visit and I tend to ask a lot of questions. I highly recommend Dr Gaydos if you want an honest opinion from a knowledgeable doctor who is caring and treats you like an educated adult. She won't treat you like a child going to a pediatrician. So, if that is what you are looking for, look elsewhere in my opinion.

This office is one of the best out there in primary care. Derek is a phenomenal provider and takes…read morehis time 1 on 1 with each patient. From pulling you back to take vitals to setting up a plan to better your health it's all him. The office is nicely kept up with and office staff is extremely friendly.

From the owner: We are now accepting new patients! Come in today to see why we are different than other clinics…read moreyou are used to. We don’t rush you out of the door, but rather take time to sit down with you and see how we can best support your needs. Call us to schedule today!

Dr Tipton is a great family doctor. My whole family has gone to her for years. I've also sent…read moreseveral friends to her. She is very patient. You never feel rushed she is an amazing doctor.

The best primary I've ever had. Quick to respond to email through patient portal and takes a look…read moreat the whole picture before prescribing. Caring.

The receptionist is terrible. When I asked to send me invitation to patient portal and she said…read moreI'll send you reset password without listening to what I said. I said previous 3 times other staffs said to send me link but didn't happen. Anyway, I still didn't get reset password link or invitation link to patient portal. Dr Nguyen is great doctor but these frontline people need to be trained with proper customer service or hire people with better customer service!!!

Great staff, wonderful doctors, a very good place to go when you have a serious or minor issue…read more Been going here for years and would never want to go anywhere else!

I have been a patient here for over 25 years the professionalism, care, response, and compassion of…read morethe nursing staff has dropped TREMENDOUSLY over the last couple of years!!! I am extremely disappointed! The front staff has gotten just as bad and EXTREMELY RUDE I was even told I could NOT make an appt with my dr to discuss my medications etc just to call back and make an appt thru someone else that answered I am actually thinking of finding another MD after ALL THESE YEARS!!! TSK TSK!

I will never return to this location. i found it through my insurance company and it was close to…read morethe house. I showed up to my appointment on time and was scolded for not showing up 30 minutes early and asked the reason. The receptionist called the Dr in front of me to tell the Dr my reasoning for being "late". I understand showing up early to fill out paperwork but i made the appt at a certain time because that when I was available. After seeing the OBGYN and having a check-up, i get called into the HALLWAY in front of the staff and the Dr tells me my results and prescription; not in the private room but the open area with other patients and staff. I was so embarrassed and could not leave fast enough. They need a refresher course on professionalism.

The provider Sasiwan and the staff were absolutely wonderful. I am impressed with her care and…read moreconcern for my health.

After waiting over an hour to see the doctor because of a sick infant, then being told that a…read morecovid/flu test needed to be done and that would involve an hour wait for the results - when the "nurse?" had asked if I wanted it done 45 minutes earlier and I had said yes, was the straw that broke my back. EVERYTIME we have come into this office, either for myself or the two little girls 11 months and almost 3, we have had to wait for a minimum of 45 minutes once we are in a room before we see the doctor for all of MAYBE 5 minutes. This is not acceptable, especially when others come in after we have arrived and they are leaving or have left before we are even seen. I make sure that we are EARLY for every appointment. We will be changing to a physician's office where they WANT to keep their patients, not one that is this sloppy, slow and rude. ALL our appointments have been cancelled, insurance has been notified that we will be changing providers and why. The "intake interview" is done remotely, by a person who mumbles and does not use English as their main language, when they have been told at the very beginning of the "interview, that the adult is deaf. We have been in this office or a minimum of 8 times for myself and the two little girls and we have NEVER had a wait less than 45 minutes once we are stuck in a room. On my last visit for prescription refills, the blood work took three techs to draw blood when they were told that I have veins that collapse, and that they need to use a very small needle along with the urine sample being lost. The bruises that are left look like I have been beat up. The doctor who isn't a doctor but a PA, rushes in and out, there is no time to ask questions and blood results are always off the wall. I am an RN, I am not some patient that buys anything that I am told. I also see an oncologist, when blood work are never the same between the two visits I will take the results from the oncologist before I am concerned what this report is saying to be honest. If you are in urgent need for a provider, keep looking, this is probably not where you want to be. I have ended up taking my children to Cook's ER when I can not get any assistance from this office.