cute place!! needed help w finding paper to use for my insect bio project (particular) and was…read morehelped w the quickness fr they have a nice variety for a smaller shop and they even have cute posters and things of that nature that aren't necessarily crafts, just cute decor, books, knick knacks, etc. prices are very reasonable as well and i could easily find everything i needed here

So happy this place opened in downtown Blacksburg! Really friendly service, well organized shelves,…read moreand lots of cute stuff that I want. In there with my daughters the other day, we picked up oil paint, notebooks, and a gift card to use when Covid-19 is over. While it's not as comprehensive as Mish-Mish, it's a perfect store for this spot. Fingers crossed it stays open for a very long time.

These good people are wonderful. I needed a logoed shirt to wear to an event quickly in the DC…read morearea. They answered the call. Excellent customer service, quick shipping, the shirt is great quality with a crisp bright logo. Go Hokies!

Very nice bookstore!!! Not a lot of parking and you hve to pay to park. Lots of sales which is…read moreawesome because I'm a bargain shopper. Love shopping here.

They don't care about fabric measurements at all. Needed 1/4 yard for a project and they cut 8…read moreinches instead of 9 which is not enough. I asked again for 1/4 yard of a different fabric and they gave me 15 inches. ??? That's not even close. At least I got more than I paid for the second time but the first is just a waste.

The place has carts and islands all over so it's impossible for anyone to maneuver with a walker or…read morewheelchair. They also do the going around all the way to exit. Makes it very difficult for people with disabilities. This store was very disorganized and the staff wasn't very helpful. I asked for a specific thing and they sent me to the section to look through 5 aisles to find what I needed. Turns out it wasn't there and all that time we wasted in the end. Small selection of macrame and left empty handed

This was a nice stop looking for some planner supplies…read more They didn't have what I was looking for but the store was very well organized and clean. The staff was busy stocking Valentine and Easter decorations. I found that this location had much wall decor. I stopped in on a work trip so it's not likely I'll be back in the area but it was a nice stop through.

Very helpful staff. Lost the receipt but they looked it up with the card I used. That was…read moreimpressive. The only confusion was which line to go in: turns out all the lines can do returns and check outs. Large selection and mom left with a bag of goodies and very happy. Everything was well organized and priced. Will be back

LOVED this place! The owner and other employees are so kind and friendly, they really made the…read moreexperience go above and beyond. There are so many options to paint so everyone will be sure to find something they love. Really a great time

It's amazing the customer service is always great and they always come check on you help you give…read moreyou tips niw the fire kiln is a little slow but they always have a lot to do so I get it and if there late they always apologize

came here looking for a shadow box that was online and couldn't find in store. asked an employee…read moreand they said that it should be and that they arrived a month ago. He went all the way in the back stockroom for about ten minutes and actually came out with what we were looking for!! Absolutely phenomenal customer service, and the store was spotless and easy to navigate, as opposed to michael's. They actually honor their online sales which is such a breath of fresh air after being in michael's where they tried to charge us twice the price in store vs online. Highly recommend shopping here for craft supplies, the environment is so much better. :)

I really dislike giving negative reviews, but I also cannot tolerate rude behavior .. And, this is…read morethe first time I have felt compelled to write a review BECAUSE of a manager's explicitly rude behavior. I was referred to Jo-Ann's by a [male] clerk at another local store when I asked if they carried a little sewing kit. When he told me about Jo-Ann's I was not only grateful, I was happy to be able to check it out because I love fabric stores. And, the fact that this one had a smattering of craft supplies was also a plus, since I also need spray adhesive. I browsed the store and found a couple more items to purchase, including some burlap. The young woman at the cutting counter was helping a family when I got there, so I took a number and patiently waited for her to cut fabric for her other customer. The manager of the store, Jason, busied himself inventorying thread nearby. While I was waiting, and elderly lady walked up to Jason and asked if he could help her check out up front. Jason got up pretty quickly, but as he walked past her he said something to the effect of "there's a bell up there you can ring to get our attention." On the face of it, that wasn't a bad thing to say, but his tone and attitude were condescending and impatient. He came back to his task pretty quickly, seemingly ignoring the fact that I was still waiting at the cutting counter. Eventually he walked over to see what was taking so long, but did not ask to cut what I needed (1 yard of burlap). I'm not sure why, but the young lady who was working there stopped helping the other couple and came to cut my order. Once she had, she offered to ring me up, but I told her I would go up front. Jason had come back over to the counter at that point and said that I should wait at the cutting counter 'because she'll be just a minute" and went back to his inventory. There was some discrepancy with the other customer over the price of the fabric and the cutting clerk had to try and resolve it. At that point Jason came back, commented about the fabric price (again in a snide way) and then turned to me and said "I can take you up front. Apparently they are having 'issues'." In between he had interacted with a couple of other shoppers and said some things I don't quite recall, but again seemed rude and condescending to me as I watched. The husband who was at the cutting counter and I exchanged looks and a brief remark about how rude he was being as well. So, I took my stuff, and the number I had originally pulled, up to the front and figured I'd be out in a minute and be done with this experience that was getting overly negative for no apparent reason. I asked Jason if he could throw away the number ticket and he reached for it, but as he did, he snidely said "you only need a number if there's a crowd of people." Well that was the last straw, and I started to tell Jason that I had been watching and listening to him interact with others only to find his attitude to be poor, and that ..." Well, Mr. Attitude started to ARGUE with me - and interrupted me to do so! No apology, not appreciation for the $40+ I was spending, he just kept escalating the issue. And, he rolled his eyes at me, and told me he received compliments all day. To which I replied "well you're not getting one from me." Honestly, I think Jason has some deep-seeded issues, but I could be wrong. Maybe it was just that day and that particular set of circumstances. But I'd be willing to bet that Jason does not have as good a reputation among customers as he thinks he does. And, like I said at the beginning, I have never had such a poor interaction with a store manager - much less one in the NRV as I did on Sunday. So, buyers beware, if you go to Jo-Ann's you may find what you're looking for, and more, but if you have to interact with Jason, you may be in for some verbal abuse. Needless to say, I'd rather drive to Roanoke, or find another store to shop in than deal with Jason again. Maybe Jo-Ann's should have an experience survey like Michael's does to collect some info on how they're doing.