Worst home insurance company ever!!! I would've thought that a company with the Berkshire Hathaway…read morename would conduct business better than the experience that I went through. There was a hailstorm in our area in 2024. I witnessed literally every neighbor on the side of me, in the back, in the front and throughout the neighborhood get new roofs. But somehow our roof was not approved. Not to mention I submitted a claim back in October that did not get settled until March. The lack of communication and status updates was egregious. I had to constantly reach out to the property adjuster after weeks of no communication. They sent two engineers to our home to look at the roof and somehow they determined that the damage was not sufficient enough for replacement. And to top it off, a few months later, we were notified they would no longer cover our home and we were being transferred to another company. If I could give this company 5 negative stars, I would. And that wouldn't be enough. As a customer, you pay these insurance companies so much money every month, but then they want to find every reason not to pay you when they are needed. I would never recommend Berkshire Hathaway - Guard to any family, friend, or stranger.

This insurance company is about as bad as they come. They have very inexperienced people working…read morethere who display very poor customer service and little knowledge of the insurance policies that they are supposed to represent. I believe there is also constant turnover which contributed to the lack of organization and horrible service I received. All adjusters and supervisors are incompetent and downright rude. Over the period of a year nobody answered the phone and hardly any of them ever returned calls. I had to call 10 times for every time I received a returned call. One of the units in an apartment building I owned was engulfed in flames due to the negligence of a tenant. I used ServPro, who was supposedly a preferred vendor of theirs to perform the rebuild. When I submitted my claim, the first thing the Guard adjuster told me was that ServPro was overpriced and suggested that I use another vendor so that "my claims would not be denied". Of course, this is very unethical business practice and I should have reported him from the beginning to the state Dept of Insurance.. In addition, I had no choice because I had already entered into my contract with ServPro. This was obviously a sign of things to come, because almost every claim we submitted was scrutinized and cut into pieces! The company reps are all based in a podunk town in PA but they were determining the costs for a rebuild of an apartment unit in Beverly Hills, CA! Absurd! We had to hire an independent adjuster to intervene so that we could get most of our costs reimbursed. The adjuster, William Ardoline also made many errors in his computation of the loss claim reimbursements, sometimes cheating me out of $30k in one particular check due to a mathematical error! He also made many mistakes as to the coverage limits of my policy as he was denying many items that should have been covered . I asked the reason, he told me simply "read your policy!" When I pointed out his mistake, he just casually admitted to it without giving me so much as an apology. He obviously never "read the policy" himself. It was a good thing that I am a CPA & attorney, so I caught the errors immediately. I could imagine how the average person could have been so easily cheated of so much money because they would have not been able to catch it as I did. Complaining to his supervisors did not help. They were just "CYA types. One supervisor, Nora, started yelling at me for no reason. When I asked William why she did that, he responded that she just had a fight with her boyfriend and was in a bad mood! Very professional! These are the people I was dealing with! To add insult to injury, after about 3 months, I received a letter of cancellation of my policy stating as the reason that "insured was difficult"! Talk about the teapot calling the kettle black! After about 1 year of back and forth battles with this company and many unreturned calls later, I finally received the last of my payments. After this dreadful experience, I cancelled all of my policies with them! They were the cheapest at the time, but obviously for very good reason! The agents are all rude and incompetent and trained to deny every claim! This is why insurance companies have such a bad rap! Shame on Warren Buffett for allowing this culture of "delay, deny & defend" to prevail in his company!

Courtney Smith is the most professional business woman, i have ever delt with. I delt with her…read moreinsurance company allstate she got me the cheapest quote on my car and deductible, not only that i have delt with her and i mean only her when it comes to the most professional bonds woman ever shes very understanding and will work with you. I wouldnt choose anyone else i trust her 100 percent shes on my speed dial anytime i need her i leave a message she gets right back to me and helps me anyway ahe can. Thankyou so much Courtney for everything you have done if i can give you 10 s i would. T.D

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agent in Wilkes Barre, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more.

This is by far the worst office to deal with. I've been a customer with Erie insurance for 9 years…read moreafter getting into one accident and having two others that were not at fault they decided to not renewal policy So if I was you go elseware because they want you to not get into any accidents or file any claims. This is a lousy insurance company and if I was you I would probably go with a better one like state farm or any other insurance company that's going to stand by you when you need them. I'm not the only review that says this multiple people that had Erie ran into the same problem that I have right now please don't lie I was a client for all most 10 years look at the screenshot there proof your insurance company no good and lie to people.

I have been using Erie auto insurance for years and no issues until I met up on these two (Michael…read moreScheel and Paul Brem). My vehicle was at a collision center for approximately 50 plus days without being touched because Michael failed to submit appropriate timely documents for the the progress of the vehicle. When I tried to talk to him about the delays, he was so nonchalant. He said it has nothing to do with him. When I called the collision center the estimator was able to provide authentic prove that it was not on him. Michael released document to the collision center for the progress just after he said he had nothing to do with the delay. I was able to see this prove from the collision center. I tried to call and speak to his supervisor, Paul, which turned out to be disastrous. He dispelled what I was saying to him by not allowing me to talk, sharp tone and he was very subjective to Michael. He wants to verify what I was saying but tells me Michael would not do anything I complained about. Obviously he already knew the situation from Michaels end and had his preconceived notion. By the time I called the supervisors at Allentown's corporate office, only one person I was able to communicate with after multiple voice messages, and he already got the news and was telling me what he was told already by Paul. This is not the way to represent a company! All the lies (adjusting email, everyone protecting each other, not listening to the customer and genuinely don't care about the customer ). I am sure more people will complain until the company takes a stand. Disturbed!!

Mr. Cisney is the best most conscientious insurance agent I have ever had the pleasure of dealing…read morewith. No matter what the problem big or small he has always gotten right back to me. Best prices are a great is the icing on the cake.

From the owner: The Andy Cisney, State Farm team is proud to serve the Wyoming area with insurance and financial…read moreservices. Contact our office today for an insurance review to see where we can help get great value on car insurance, home & life insurance, and more. We will strive to help our customers have confidence that they are covered for all situations that may come their way, be there to help and guide them when they suffer a loss or help them to be able to send their children to college. License #: PA-753595

Have been a customer for years and continue because of the excellent service i continue to receive…read morejust like in the beginning. The staff are great and knowledgeable always there when you need them....

I have shopped around for insurance. Best value and prices. Family owned with above and beyond…read morecustomer service. Super friendly and supportive

I've been using Maseychik's for my car insurance/home insurance needs for many years. My mom also…read moreuses them. Everyone in the office is friendly and helpful. Debbie helped me find great home owners insurance for my newest home. We were on a time crunch to meet the closing date and she came to the rescue. They're always an easy phone call or email away and respond in a timely manner. Great customer service!

Everything, this State Farm office really embodies the symbolic nature of making their customers…read morefeel like family and goes beyond to make sure you have want you need. Evette and Eric's whole team are phenomenal .

From the owner: Whether life brings unexpected loss and pain or the dreams of tomorrow we bring a path to comfort,…read moresecurity and recovery when you need it most. License #: PA-494727, NJ-1201071, NY-LA809815, NY-PC809815