Stay far away from using this title company! We've been involved in dozens of real estate…read moretransactions and this title company was by far the worst we've encountered. It seems to be run by a group of women that refuse to answer the phones and instead send you to a VM of a team member that is often not even set up. This causes mass delay in real information being communicated. They weren't on the same page 1 time during the entire month long closing. We prepared for notary services multiple times but left ghosted because they didnt communicate internally. Our ENTIRE wire disbursement bounced because they were misinformed on the name of the account. To wrap it in a nice bow they eventually sent us a check that was made out to a completely different company which we embarrassingly noticed upon arrival at our local bank. It seemed like a group of interns that lied on their resumes and don't work in the same office together. Do everything in your power to find a different title company.

A very speedy, efficient clothing at a hard-working title company. Zero problems, and a big…read morepaycheck!

In June 2013, First American Title Insurance Company (FATIC) helped me close on a home I was…read morepurchasing. FATIC was tasked with checking the title history of the home I was planning to buy and compile all of the paper work required for closing day. During this process, the background check showed no irregularities on the home. Our closing went without a hitch and we became proud owners of a wonderful home. Approximately one month after we closed, I received a bill from my county for back taxes that were unpaid by the previous homeowner. This was a surprise to me, because I was told everything had been paid at closing. Subsequently, I spoke with the county assessor and learned that a tax bill of $3600 was placed against the property prior to me closing taking ownership. This bill was considered public by assessor and should have been visible to anyone looking into the title history of this property. Because I was now the owner of the property, the county assessor told me I was liable for the bill. Having purchased title insurance from FATIC, I felt that I had a legitimate claim that I shouldn't be held personally liable. According to my Title Insurance policy, I would be covered by Paragraph 8a in their covered risks section. 8) Someone else has a lien on your title, including a: a. lien of real estate taxes or assessment's imposed on your title by a governmental authority that are due or payable, but unpaid; Their claim division was very unhelpful through out this whole matter. My contacts name was Elsa Theile Fuchs, a Senior Claim Counsel. I received almost no updates over the two-month process and only received a response after I had to contact her supervisor about the lack of communication. Amazingly, I received a denial letter the same day as that conversation. FATIC's ruling is that this is an issue between me and the previous home owner, even though the bill was issued before I took ownership of the home and was not informed during closing. I would avoid this title company at all costs. It's obvious now that their title background checks are completely insufficient. The local branch was only helpful in forwarding my claim; they have provided no additional help or explanation on this matter. For a company who puts title insurance in their name, my experience has extremely disappointing.

Before our first transaction together in 2021, I asked them which players in the sale closing did…read morethey consider as customers. They included the seller in that list and said they could handle remote closings. Well. I don't feel that is accurate having just completed a number of remote transactions with Cheryl's teams. Their teams' inability and/or unwillingness to deliver customer service meeting my expectations (timely/complete communications, documents, and processes) continued to disregard and/or ignore seller requests/questions, and deteriorate. So, I wanted to let you know if you are a remote closing participant, find another title company....we will be using a different title company for our future transactions. Good luck.