The short answer is that I would recommend this office to anyone. My father-in-law passed away a…read moreyear ago and had his policy with them. They made our lives incredibly simple. Monica was unbelievably responsive, empathetic and informative as we worked through everything related to that. To say they exceeded our expectations does not begin to describe how helpful they were to us.

These guys are so awesome. We just love them, they take care of all our needs. My wife and I have…read morebuilt a life long relationship with them. If you like that good family, friendly atmosphere that works hard for you , then I highly recommend Susan Schibel - State Farm Insurance Agent .

They beat State Farm's price with more comprehensive coverage! I'm switching and saving about $100.read more

I called for a car and home insurance quote. The agent took my information and said he would email…read morethe quote later that day. A day passed without receiving a quote, so I called and left a message. at the end of the second day, I received an email quote with only the auto insurance and zero return phone call. On the third day, I called again and was told the agent was busy, so I asked for another agent to handle the quote. The second agent was uninterested in helping, so I told them not to bother and that I would look elsewhere for a quote. Later that day the original agent emailed that he was busy with another client and they were busy helping all the new clients. I can only imagine how poor the customer service will be once you purchased an insurance policy.

We were helped by Austin, he is wonderful! Helped us clear up some confusion from a representative…read moreof a different branch and got us a great quote so we were able to leave a dealership with a car in the same day!

From the owner: OR-19389513 Our mission at the Ryan Sussman State Farm agency is to show up for our customers and…read moreour community. Our mission is to be a key part of my communities financial success, to aid in their growth, and to ensure they never take a significant financial step backwards. We help with auto insurance, home insurance, renters insurance, life insurance and financial services. The Ryan Sussman State Farm Agency is nestled in the Yamhill county, proudly servicing all of Oregon and Washington State. We are here for you, call or stop by our office for a quote.

Very easy to get a hold of. I've been using them since 2006. Always helpful, and have helped me…read moresave money by suggesting plans that I hadn't thought of.

I recently had the pleasure of working with Sydney, an agent at Allstate, for my insurance needs…read more Her professionalism and dedication were evident from the start. She managed to keep me well-informed throughout the entire process, explaining each step clearly and patiently answering all my questions. Sydney demonstrated a profound understanding of insurance products, ensuring that I had the coverage tailored to my needs. Her communication was consistent and proactive, which made what could have been a stressful experience, quite smooth and reassuring. Her attention to detail and commitment to customer service truly set her apart. I felt confident and secure knowing she was handling my insurance matters. I would highly recommend Sydney to anyone looking for knowledgeable and professional insurance guidance. Thank you, Sydney

After more than 15 years with Allstate, our recent experience with Fairbanks Insurance Agency…read moreultimately led us to move our auto insurance elsewhere and begin looking at alternatives for our homeowners coverage as well. I am leaving this review because I believe prospective customers should understand our experience before choosing this agency. Over the years, we encountered multiple errors with our policies. We generally tried to be understanding and gave the agency opportunities to correct them, even in situations where we did not feel the financial impact was completely resolved. We remained loyal customers. The situation that finally changed that involved requesting a quote to determine the cost of adding a household driver. We believed we were requesting pricing information so we could make an informed decision. The driver was subsequently added to our policy, resulting in additional premium, even though we had not understood our request for a quote to be authorization to make the change. When we questioned this, we were told it was required by underwriting. I repeatedly asked for clarification about how requesting a quote triggered the underwriting requirement, how the rule applies to other licensed household members such as roommates or people carrying their own insurance, and for a detailed breakdown of our premium/refund calculation after we cancelled the auto policy. Rather than receiving clear written answers to those questions, I was repeatedly encouraged to call the office. Because trust had already been damaged, I specifically requested that communication remain in writing so there would be an accurate record. I also made clear that if the agency was not the appropriate resource to answer my questions, I was happy to contact the appropriate Allstate department. The final response I received provided Allstate's 800 number, directed me to information in MyAccount, and stated, "I will no longer be able to respond to further emails." Another significant concern for me was how previous mistakes were addressed. On more than one occasion, responsibility for errors was attributed to individual staff members rather than the agency taking ownership of what occurred. As a customer and as someone who manages people professionally, I found that particularly disappointing. When mistakes happen within a business, I believe leadership should take responsibility for resolving the customer's concern rather than placing the blame on employees. I understand that insurance agencies do not control every underwriting requirement or rate increase, and my dissatisfaction is not simply about the price of insurance. It is about communication, accountability, transparency, and how questions and concerns were handled. After more than 15 years as a customer, I expected a very different conclusion to our relationship. I would encourage anyone considering this agency to ask detailed questions about how quote requests involving household drivers are handled, what changes can be made without additional authorization, and how billing disputes or policy errors will be addressed. Unfortunately, based on our experience, I can no longer recommend this agency.

Long-overdue review of Sarah Ruiz in Trevor Yates office. We have slowly been moving all our…read morepolicies to Trevor Yates State Farm office, working with Sarah. She is phenomenal! She is friendly, professional, knowledgeable, efficient, and every other positive quality you want in an agent. I love working with her, I know my questions will be answered promptly and correctly, that she will get any new policies or changes updated immediately, and that everything will be done right the first time. In a world where it seems customer service has disappeared and getting anything done feels like a battle, Sarah is a ray of sunshine. I know my insurance is handled and I never have to worry about it, which is a huge relief. Do yourself a favor and bring your insurance needs to this office, you will be very happy you did!!

We HIGHLY recommend Trevor Yates State Farm! Trevor and his staff have been excellent in resolving…read moreany questions we have had regarding our home and auto policies. Typically, you would hope that you are never in a claim situation but I can attest to the great service provided by Trevor and team if you ever find yourself in the unfortunate position of dealing with a claim. We had horrible timing in having to file an auto accident claim on one of our vehicles while out of country this past summer. This was a highly stressful situation and Trevor and his team went above and beyond to make sure our claim was handled quickly. Trevor, personally, ensured that all outstanding matters were handled until we were back in the USA. He is truly a class act! If you are in the market for insurance and great service is a key consideration, Give Trevor & his team a call!

Julie has been my agent for almost 10 years now I think(?) she's been so so helpful.!…read morerecently, I contacted her to inquire about any discounts that I might not be aware of and she came up with some things that I could immediately qualify for and it saved me $50 per month!!! Right now a savings like that is so important-and I don't feel like I've compromised my coverage at all! Just wanted to say thank you and you're amazing and it's a pleasure to work with you!

If I could give zero stars I would. We were charged for a vehicle that we traded in. I and my…read morehusband both spoke with Julie about this matter and neither Allstate nor the dealership wants to claim responsibility regarding a refund but both are so quick to take the consumers money. This action caused a lot of problems for us beginning with an overdraft of our account after I told Julie we did not have the amount we were being billed in the bank to cover it. Insurance is the biggest rip off in the world. Buying a horse!!! Screw Allstate and Newberg Dodge!!!