We had two bikes that needed service. Speed River picked up and dropped off in record time! And…read morewhen one of the bikes had an issue the next day, they stepped up and picked up/fixed/dropped back off in 3 hours so that we could have it for the long weekend! Thank you!

I can't say enough about the level of customer service I've had from Speed River Bicycle. Whether…read moreit was getting repairs done on my old bike, spending time with us to help us buy new bikes for the family, or getting a Trailgator installed. The attention to detail in ensuring our complete satisfaction has been unparalleled. I wholeheartedly recommend them for all your bicycle needs.

My bikes have been tune-up at many bike shops over the years. Pedalinx is one of very few bike…read moreshops which I can, without any reservations, recommend for tune-ups. All my tune-ups at Pedalinx were professionally done. Pedalinx service has always been friendly and great. Getting the tune-up this year was complicated by Covid 19; demand for bike tune-ups this year went through the roof. I had to wait more than a month for my scheduled tune-up. But the shop did a fantastic tuneup job on my dura ace road bike, and in 1 day! Pedalinx is one of the best bike shops.

We've been going to this bike shop for years because it's the only option in our neighborhood, but…read moreunfortunately the experience seems to get worse with each visit. The customer service is consistently disappointing. Staff rarely makes eye contact, there is little to no acknowledgment when customers enter the store, and basic courtesies such as greeting customers or providing updates on wait times are completely absent. It is extremely inefficient and disorganized. What makes the experience particularly frustrating is that there can be only a couple of customers in the store while several employees are on the floor, yet it can still take 30 minutes to an hour just to get someone's attention or speak with a staff member. During these waits, there is often no communication, no indication of who is being helped next, and no confirmation that anyone will be assisting you. As a family that loves biking and has invested a lot of time and money on our bikes, it's so frustrating to get it serviced at this location and will be looking at going elsewhere.

Great selection of bikes and knowledgeable staff. You may have to switch between the Oakville and…read moreMississauga locations because some brands are offered in one location only. Prices are average, but in the end, you're getting a lot because you can try the bikes before buying.

My wife and I did our research to find a bike store that carries the "Specialized" line of bikes…read more The Gears website was great so we decided to check out the Oakville store that is close to us. We had just replaced my wife's Specialized bike (had to go into the U.S. to find exactly the same bike) that was stolen so I wanted to "keep up" with a new bike of my own. One of the sales staff, Derry, was really helpful and being a serious rider himself, was able to find me a Specialized bike that was exactly what I was looking for. We have been back in a number of times to get outfitted and all the staff at the store we have talked to, like Ryan, are all serious riders and very helpful and enthusiastic. Great experience!

Brought my vintage road-wreck in for a spruce-up. Erik's wise counsel prevented me from blowing a…read morewhole lot of money on it - vintage as in years only... I compromised on my wish list and only did what was necessary to enjoy the bike for a while more. Runs like a charm.

I met Eric back in 2014 and I had an issue with my mountain bike. Amazingly, he came to my house…read moreand took the bike to his workshop. His customer service is second to none and I would highly recommend him to anyone.

I had a last minute need for a rear tire change before an upcoming race and Freewheel got me in…read moresame day and made it happen. They were amazing. Can't thank them enough. Incredible customer service. HIGHLY recommend.

Great communication between the staff and myself as the client! I got email updates and calls on…read morewhat was going on and it was great for you guys to keep me so much in the loop. Affordable and wide range of services and also love how you guys were always looking for a solution or how to overcome the issues i had. Also the staff and customer service is beyond amazing. Will definitely be back!

I really wanted to like this shop. When Mr Vegetarian and our children want to test bikes, the…read moreowner (Andrew) was cheerful and friendly, and let them ride whatever they wanted while being pretty good-natured about the clambering-about habits of certain small children. We arranged to buy an expensive ($3k+) cargo bike, tricked out with all sorts of kid-related accoutrement. We said at the beginning that we were nervous about buying a bike in Burlington and living in Toronto, but they had the Milano we wanted and Andrew assured that they were in Toronto "all the time" offering mobile service and deliveries and that this would not be a problem. It has been a problem. The good cheer and helpfulness available on sales day vanished shortly thereafter. They delivered our bike (and charged us for it), with the wrong cover attached and told us we would need to return the cover ourselves if we wanted a new one. When we tried to book our promised free-in-the-first-year service and get replacement lights because the factory one fell apart we were sent an invoice for nearly $500 - the free service was suddenly not available. First we were told it was because we had to have it in the first six months, then were told it was because we had to do it at the shop. To be clear, this would mean either riding the 100lb bike 50km to Burlington for service or paying someone to transport it there. The short answer is that we really wish we hadn't bought a bike so far away - the owners promises to make sure we were cared for even though we lived in the city never materialized at all. Maybe this place would be great if you lived around the corner, but I can't trust a shopkeeper who will over-promise or say anything to get the sale and then shrug his shoulders. A real let down.

Absolutely worst place to buy a bike. DO NOT PURCHASE A BIKE FROM THIS PLACE. I made the mistake of…read morebuying one and had nothing but problems.. was extremely unhappy and needless to say I got stuck with a 2,000$ bike that I have been trying to sell on my own for almost 1.5 years. Horrible customer service and lack of knowledge. I am very surprised this place is still in business. Please do yourself a favor and go else where!!!

Simple, easy processing steps online and in the store. Happy and satisfied how well maintained and…read moreclean the bicycle is when we picked it up and rode in it about 30km. The building is also designed with parking convenience. Even the website was well developed when bookings were made, reasonable pricing and friendly and helpful staff.

We rented a bike, from Zoom for a self-guided tour of Niagara-on-the-Lake. We only needed one bike…read moreas two of us (including me) brought our own. From the start, their custom service was outhandling. We rented the one bike for three hours (the half day rental) and we were a bit concerned that we might not be back within the three hour period because we wanted to ride as far as the falls. They said not to worry about being late with the return if needed, they are lenient. We also asked them if we could borrow a hex key to raise the handlebars on my bike. A short time later, not only did someone came out to the parking lot with a hex torque wrench, but he also made the adjustments to my handlebars. However, he found that after raising the handlebars, the brake cables would no longer reach, so we took the bike into the shop and two people started working on setting up my front brakes. After they finished, they said that the work would be no charge because we rented a bike from them, but I asked them how much this adjustment would have cost. They said about five dollars, which I thought was very reasonable. So, on my insistence, I paid the five dollars anyway because they deserved it for demonstrating good customer service, in going out of their way, and for the time they spent to adjust my bike. In addition to their excellent customer service, the bike that we rented was in excellent shape and very well maintained. The bike was a Trek hybrid bike and cost $20.00 for the three hours (we returned it on time, so we didn't test their leniency after all).

I decided to get more excercise with my bike lately and my bike has been in storage for a while so…read moreit was due for me to give it a tune up before riding it. My bike required some mineral hydraulic brake oil as it was low . But during these times were in right now with COVID these bicycles shops are all out if stock of not only bikes but almost anything you require including some bike shops like Cyclepath in Brampton closing down after 40 yrs in business , things have really been tough for some of these business , I also found that most of the bike shops in peeel also had majorly reduced hours, except Trek . After many calls Trek had the oil I required so I drove down to pick it up at there mississauga location just east of Winston Churchill on Dundas . This is a fairly new and large location that they openmed up recently. Seems like they had a good selection and variety of there Trek brand bikes and a great selection of parts and accessories for bikes , most bike related items . They also have nike techs on staff to do any tuning or bike repairs you require. They were friendly professional and helped me in a quick manner. Nice knowledgable staff , as I had some questions and they seem to really know there stuff there. I really recomend this store and just earned me as a new loyal customer. They seem to have most things in stock and an amazing variety of tools that I have not seen at other bike shops. Great experience and I got my oil.

Made me a loyal customer!…read more I've been very happy both as a purchases or a bike as well as on going service (maintenance and repairs). Really like interacting with Martin and Rick who are are much more skilled and knowledgeable than my previous bike shop. Even though I live in Toronto I go out of my way to visit this shop!

12 bucks for a skate sharpening is a huge rip off. 15 for figure skates. Maybe you should try…read moreselling some bicycles Joe- won't be back

I would suggest you bring your bike to a blind Orangutan for a tuneup before you consider Oxygen…read more Far and above the worst experience I've ever had at any business in my life, not just of bike shops, but of all businesses. This place completely and utterly destroyed my bike. I brought mine in for a simple tuneup, and they called me to suggest changing the pedals. I agreed. And within 1 hour of my first bike ride the pedals slowly fell off and it destroyed my crank arm and front chain wheel. My god! After bringing my bike back they very reluctantly agreed to fix it but replaced my very good chain wheel with a chain wheel you'd get in a cereal box. My bike has never functioned so poorly in the years I've owned it. Very incompetent staff. I just wanted a simple tune up and I got back a bike with lesser parts that functions significantly worse than it ever had.