Not sure where to even start. John Humphrey KinderCare was under the leadership of Mary when my son…read morewas attending. My son was sick almost weekly. They barely cleaned. I would pick my son up and he would have boogers on his nose/face dried up and crusty. When I would give my child a bath at home after the day, he'd have dried up feces on his underwear due to them not wiping the kids after they use the restroom. The teachers in each class were young, inexperienced, and ignorant. Anytime I made a complaint about the care of my child (that I pay them for) they would gas light and manipulate things to make it my fault that they were not caring for my son properly. I also witnessed a couple of the teachers getting super impatient with the kids and sometimes toss them around and scream at them, it honestly broke my heart. The manager Mary was the worst part of it all. Instead of taking the responsibility for her own KinderCares failures, she decided to blame the kids! She would literally blame the 3-4 year olds themselves. Horrible daycare to attend.

Around January 2021, we realized that we needed child care for our 9.5m son. We were both working…read moreFT from home and couldn't give him the attention he needed. We were stressed and not being the best parents we could be, juggling everything on our plates. We looked at nanny's but given Covid, many wanted to be in their home, not ours. We did look at another daycare but I didn't feel comfortable. We finally talked to Melissa at KC-John Humphrey and gave it a try. To be honest I wasn't thrilled about the idea of a "commercialized" daycare. Melissa and all the staff/teachers are absolutely incredible. They made the transition easy. They even helped and accommodated as we transitioned our son from home purees to table food; from formula/BM to dairy milk/water. We saw so much growth and development in our lil guy after just a couple weeks. The app is great for communication and just seeing how our son's day is going/went. They are very diligent about children's health. Although it was hard, our son had to stay home a couple times because of sickness that had similar symptoms to Covid (but wasn't). I can appreciate the effort. I wouldn't want other kids to expose our son in the same situation. They followed up on his "sick days" just to check in on him. The ONLY reason we are leaving this center is because we're moving to Elgin. We've only been going to KCJH for about 5 months and will truly miss the team. They genuinely care about the children and families. On another note, our transition to an Elgin KC has been seamless as well. We look forward to the same caring staff up north. For all the new parents struggling decide to send your child(ren) to daycare in the OP area, send them to KCJH. You become a better parent because of the reduced stress/mental break and the child(ren) love it.

I love bringing my daughter here. The staff is great. Always professional and kind. They treat my…read moredaughter like their own. The building is always clean and I never have to worry when I leave. 10/10!

This daycare used to be a great facility before the COVID lockdown last year. They were in a…read moredifferent building. The rooms were bright and organized. They had great teachers. The parents were updated all the time on the Brightwheel app. I received regular updates about how they were doing. When everything closed last spring, Bright Beginners moved to a new location a few buildings away. Their "dream" seemed to be to open a whole bunch of classrooms (instead of two) so kids can spend more time with children their age on their own level, which is a great goal. Unfortunately, starting with this move, everything unraveled. The building isn't great. The rooms are small and dark. Many don't have windows. Only two were being used: 1-2 year olds and 3-5 year olds. Instead of keeping their website updated, as teachers quit (and a lot of them were unhappy with the lack of leadership and communication), their images still remained on the website. No one's profiles were updated. No new teachers have their credentials listed, or even their pictures. Teachers appeared and vanished and the parents had no idea who they were. Then, the schedules disappeared from the website. The website has pictures from 3 years ago. Not only is the website outdated and incomplete, most teachers stopped using the Brightwheel app to communicate with parents. We used to get videos and pictures throughout the day. After the move to the new building, I would be lucky to see one picture of my son in a week. When I would ask how he was doing, I was usually told by the teacher, "I don't know, I wasn't with him today." No progress reports. No information. His clothing started vanishing. He came home wearing another child's underwear. What's worse, is the staff seems to have the hardest time wearing masks. We know it's the easiest way to prevent COVID and yet, some keep their masks on their chins. Some under their noses. Some not on at all. When you ask the teachers about COVID, most state it's not a big deal or "assume" they already had it. They seem unaware that having it once does not make you immune, and they also don't realize that they can easily be carriers without symptoms. Then the pull their masks down and breathe all over our children. The center is more concerned with "ratio" than they are about the well being of the children. Instead of keeping rooms open, children of all ages are combined so they can have as few teachers as possible at the center. Never mind the fact that they're overwhelmed and the kids are having a hard time adapting to new rooms at random as well as other children, all they care about is not having one extra teacher there for one hour because they would probably have to pay her $10 for her time. As a former elementary school teacher, I assure you in school they still teach that children, especially young children, thrive from routine. This center has no problem shuffling children around and confusing them as long as they don't need to pay one more teacher for one more hour. When they did have COVID scares (and they did), they were forced to close the entire center because of the insane amount of mixing they do with teachers and students. Also, you will never see the director or assistant director unless you show up during the day. Most parents bring their children to daycare because they work, meaning the children will be dropped off before work and picked up afterward. The director and assistant director make zero effort to ever come in early or stay late (which means their teachers are responsible for opening and closing the center and addressing issues) which shows you how little they actually care. Shortly before I switched daycares (my son no longer goes here but I did want to write a review to warn other parents), the center started a newsletter which I thought was a great idea. However, it's not filled with any content. I didn't know what concepts or information I should be going over with my son. Knowing he's learning about "the letter B" isn't helpful: he's known that letter for 3 years. I thought Preschool actually meant the children would be learning. A coloring page? How about the center informs you IN ADVANCED of the days it will be closed in case we don't keep our handbooks open on our kitchen tables. How about it informs us of new policies and procedures at the center? How about future improvement they can make to the center? Perhaps information about how to obtain a progress report? What improvements, you ask? Perhaps label the 20 doors in your hallway so we know which one is the kitchen, which one is the bathroom, which one is the preschool room... Or replace your mud pit with sod so when the children come home from playing outside on a damp day we don't have to throw away their entire wardrobe? Perhaps invest in a sign on both of your doors so people actually know this is a daycare? I used to love this place. It's very sad what happened.

Penny Lane school in Oak Lawn exceeds every expectation we had as parents. From the moment we…read morewalked through those red doors, the environment is warm, clean and thoughtfully designed to make children feel safe, engaged and genuinely happy. What I love most about this place is their staff, their level of care, patience, and attentiveness goes far beyond what we could have hoped for. Its rare to find a place that combines such high standards with genuine heart, but Penny lane (Oak Lawn) does exactly that. We are incredibly fortunate to have found them and would recommend them wholeheartedly to any parent looking for exceptional care. I currently, have 3 of my kids enrolled there. 2 of them in daycare and 1 in their before and after school care. We also leverage their summer camp program. We love Penny Lane, Oak Lawn!

Hi @Melissa penny lanes business director,…read more Since I can't reply back to your comment on my review I'll just write it here. Nothing, I wrote is inaccurate information. I totally understand that these reviews are very important for penny lanes business. This is why I took the time to write out the review. For parents seeking child care for their children and wanting to make the best decision. Actually, some of the things that you stated in your reply was very inaccurate such as my reason to leave the daycare. We left due to having so many incidents occur and the lack of incidents reports being made and also lack of accountability. Most of the time my daughter was sent home from daycare with cuts and bruises. Teachers were unable to explain what happened due to them "not being around" or "leaving early for the day" so she was left in the care of substitute teacher and no one in the daycare could find whichever "substitute teacher "was in the class in at the time to explain the constant injuries. Also, on August 11th I was called into penny lanes due to my child having a busted lip and chipped tooth. I expressed my concerns to the director of the daycare Ms.Laura she responded back to me and let me know if I wanted my child to not have so many incidents I needed a nanny. Which I was completely token back by. I understand things happen in a daycare but as a director for that to be the response back to a concern parent is very insensitive. Also, to double back to the abrupt departure. Laura allow us to leave without putting in the 2 week notice due to not us moving but me being so uncomfortable with my child being enrolled under you guys care second longer. Her last day was that Thursday morning November 6th due to another unreported incident. My daughter was enrolled in for a year. I have never once received a weekly paper meal plan in advance. My child was there 5 days a week and 8-8.5 hrs a day. So I understand that health and safety is the utmost importance but it's seems like the ball was dropped multiple times with my child. Also, is always a lack of accountability. This is not the blame game. If I'm paying for a good quality daycare I expect the best quality health and safety for my child. I left the review for parents to understand that penny lanes daycare of oak lawn does not provide this experience for each and every child. Also, if you need for me to provide any proof I can. Thank you. -Brianna Boyce

Very happy with Kiddie Academy! The staff are all wonderful and caring. Ashley the Director goes…read moreabove and beyond and is consistently available via in person and email. My son loves his kindergarten class and his teacher Miss Hannah. As a former NLSD school district employee, I was apprehensive about sending my son out of the district for kindergarten. I can honestly say it was the best decision and he is learning/thriving. We are only a few weeks in and Kiddie Academy's curriculum is exceeding my expectations. The most important part is that my son loves going every morning. Thanks Kiddie Academy of New Lenox!

Attended this school and could barely make it through the week. Teachers are not welcoming and much…read moreless the aides. You can tell no one wants to be there and kids are basically on their own especially the little ones. No one tried to show any emotion or consolation towards my little one during this adjustment which only made it harder for them. Kids were left crying at drop off and teachers would just roll their eyes as they would watch them cry. Instead of helping them and trying to calm them down. Also kids were not being fed enough. Very limited portions and would not offer seconds. I do not understand why people keep bringing their kids here or why no one else notices these issues. Stay far far away

Excellent staff, facility and program. Mary is the best! Not sure what happened with bad comment…read more... nothing but good work by caring women in my child's experience. Highly recommend.

These teachers are amazing. They are such hard workers and my kids love them. They do a better job…read moreteaching than the public schools do. I highly recommend them if you want your little one to excel and surpass the other kids once they get into kindergarten. That's not just me either. I've been told by others their kids knew more than typical kindergartens due to Bobbie Noonan.

The absolute best daycare facility hands down! From the moment you enter the parking lot you can…read moresee the children's safety is a top priority. Walking through the door you are immediately greeted and made to feel like family. There is no doubt every child in Ms. Nicki's is getting the absolute best care. I trust no one else with my children. I know that every day they are learning through play, getting nutritious snacks/meals, are in a safe space, and are getting the same level of love and care they receive at home. Ms. Nicki's is the BEST!

Terrible day care. Disciplined.by spanking. Unacceptable behavior !! Would definitely not…read morerecommend. Owner lacks communication skills and common sense

Coming to a new state and finding a daycare that is safe, provides a wonderful Pre-K program, and…read morethat the child loves going to is one of the hardest tasks. I am very appreciative that Love-N-Learn Daycare Castle has filled everything I was looking for. The staff is professional and my child loves each of them. Their hours are Monday through Friday 7am to 5 pm.

I have mixed reviews. My 2yr old is not being academically challenged and comes home hungry and…read morethirsty everyday. They are not open on time yet they enforce the $1 late fee after 5 pm! I can not say this lack of professionalism is due to the pandemic. I'm just grateful my child was safe during her stay.

The Kindercare staff is so caring and work very well with the kids. When you have questions they…read moreare very responsive and they work to get you the info you need. My son loves going to daycare each day and most days he doesn't want to leave. I love hearing about the new things that he's learning about each day. The new app that lets me see what goes on in his day is awesone. I love the videos and pictures that get posted. Thank you to the great ladies that keep that place running smoothly. JH-2019

My daughters have attended since infants and the staff has always treated them like their own. The…read morecenter is clean and well organized. The teachers take pride in their classes, and genuinely care for their students. Any issues that have come up in the past 5 years have been handled professionally, with understanding and transparency. I would recommend this center to any & all.