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    Matthew Rivard, DDS

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

    Services - Matthew Rivard, DDS

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

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    9 years ago

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    Aspen Dental

    Aspen Dental

    2.5(8 reviews)
    0.9 mi

    After we set an appointment, I realized my mama hadn't been to the dentist in over 10 years. That's…read morewhy we actually sent the appointment. She wanted dentures after getting all of her teeth pulled years ago behind a health concern. This was our first time going to this office. It was a wonderful experience. I loved how they treated my mama. I love how they seem like a small town office. Every visit we've done since then, they've not only known her but also known me. I love little details like that.

    In case you don't get to the bottom of my experience explanation, Aspen charged me for my cleaning…read more(of course that's fine), and then gave me "FREE" x-rays by cutting my gum open, not thinking it was an immediate issue, and causing me to go elsewhere due to the severity of the cut. That cost me $1,102 to have a good, respectable dentist do some invasive stuff. Ever have bone come through a tear in your gum that you have to get shaved and filed down? I can't remember the last time I had tooth pain. It had to be middle school or earlier. Yet a few days after I had my first appointment here, I developed pain in my tooth that they put a filling in after one had apparently fallen out. Assuming it would go away, I didn't give it much thought. As it continued to get worse, I called in to have it looked at, explaining my pain was increasingly worse and I couldn't eat. The receptionist was not friendly and did not seem to take my pain seriously, saying they couldn't get me in for over a week. I have an appointment with Village West Dentistry tomorrow, so I will add to this review once they tell me what Aspen has possibly caused. Should it be unrelated, I will delete the majority of this negative review. However, the part about not taking my pain seriously will stay within the review. Update: Called next day around 11:00 to request copies of x-rays. It was during business hours, but it went to voicemail. I left my name, number and reason for calling. Guess what? I never got a call back. This office is getting on my last nerve. Update: Again. Called next day to ask that x-rays be sent to new dentist. I would have to fill out a consent form (perfectly fine), they would then send that to corporate (why?), and then it would be 7-14 days before they send them. I asked my new dentist about it, and he said he has never heard of a company that couldn't just get consent and then email them all in the same day. Thanks again for the ridiculousness, Aspen. Update: New dentist was able to immediately send X-rays and visit details to a periodontist of my choosing. Aspen can't do that. Update: $667 at a periodontist because the tear from how Aspen took x-rays with the always uncomfortable tabs you have to bite on. They had to use stitches and file bone that was now showing. Update: $1,102 dollars out of pocket because Aspen created a lot of damage from the "FREE" X-rays. If you don't want an unexpected payment plan, probably go somewhere else.

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    Jobe Dental - Premiere Cosmetic Dentist in Wyandotte County and Surrounding Area.

    Jobe Dental

    1.0(1 review)
    2.9 mi

    My family was originally patients of Dr Gonzales, whom we loved. Plus her staff, which we also…read moreloved. The last few years my mother has been slowly dying of Alzheimer's/dementia, and my kids and I each missed one appointment a piece because my family needed us to help with my mother. I have quite a bit of dental work that needs done and am the kind of person who pays my bill in cash after each visit. Since Dr Jobe took over, I found her front of the house staff cold and rude. I asked if they might have crayons for my kids to draw with, I had my own paper, and was flatly told no without the receptionist I asked even looking around or asking. ( She wasn't on a call, she was just sitting there) I found the crayons I was asking for under the coffee table in the waiting room. Covid 19 hit, and one of my teeth started giving me trouble. I called on the emergency line (it was a Friday) and Dr Jobe was kind enough to wait a day and call in an antibiotic. She had just had a baby, and I don't need pain meds, so I thanked her for helping me out. I also kept in mind that she just had a baby and I didn't want to risk going to see her with the pandemic going on and her newborn, plus my mother finally died, so my thinking was to wait until either the pandemic was over or I couldn't take the pain anymore. Well, 3 weeks after my mom died, on another Friday no less, my tooth started to bother me again. I called the office to let her know I would be calling to make an appointment on Monday, and was going to wait till then if I could to ask for antibiotics again. No pain killers, I get those through my dr. I let her know that if the pain was too bad I would call the emergency number so that I could get another antibiotic till I could get in. I also explained that the Saturday before I called I had a friend visit from Florida so it would be a week before I could come in anyways, so I could self quarantine, thinking about her and her new baby. Well, after leaving a message on her emergency line, I NEVER received a call back. My kids usually have my phone, but there was no message from her or anyone from the office, letting me know she received my call for help. I decided to let it go till Monday. On Monday I did get a call, asking for my address (which I left on both her messages and she has in her files) and she asked if I was allergic to anything, again I left this information on her phone message AND it's in my file. I left another message answering her questions, and received a call the next morning with no message. I assumed the pharmacy I left her information about on 3 different calls would have it, so at 6 pm that evening I went to pharmacy only to find out it was never called in. The first time I asked for antibiotics, I had to call her two different times to ask her why she was ignoring my request and if I was not her patient anymore why was she not communicating this to me. Again, I have my own pain medication, and by law cannot ask another dr to prescribe me any. So I didn't. I didn't need to, I have pain meds and they weren't touching the pain my tooth was causing. Plus, my kids have my phone most of the time, and at one point she was communicating with me via text because I thought she understood that is the best way to contact me. That or email. I for one want written proof of what is being said between myself and my healthcare providers. The fact that I never left her office owing any amount of money, and I paid all my debts in cash, makes me wonder why she is even in this business. Plus why have an emergency line when you don't even pay attention to those who need you and call it? What kind of Dr treats their patients with such disrespect? BTW, I have NEVER done anything that could be considered disrespectful to Dr Jobe.. My family Dr has been my Dr for over 13 years and has NEVER treated me with such disrespect. I feel like all I did was rest and respect her and her family, and I got nothing but empty promises and ignored. Do yourself a favor and find someone who behaves like a Dr should behave. Not one who ignores her emergency line, then lies about helping you get an antibiotic you desperately need, because with this bad tooth and no antibiotic, all this proves to me is this so called "Dr" doesn't care whether you live or die. No need trying to figure out if your zero balance is good enough for her. I don't complain unless my service is bad, and this is the first complaint I have had to leave for a place of business EVER. Personally I hope I never have to do it again, because I am not into trying to destroy someone's livelihood. All I am trying to do is warn others of the negative experience I went through, so others don't make the same mistake. Somehow, someway, I hope this "Dr" realizes that a patient who pays their ENTIRE bill in cash before they leave the office is a patient worth having. Also, only her and the front office staff have been rude. Everyone else is wonderful.

    Matthew Rivard, DDS - generaldentistry - Updated September 2026

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