I was referred here by a friend to get my cat groomed. I was actually looking forward to it since my regular place had closed down. I called to make an appointment, and left a message since you are not able to connect to a live person. The recording said all calls would be returned in one-to-two days. After two days, I called again. Still no call returned. I tried a third and final time and left a message and never got a call returned as promised. It's safe to say that this business is not customer focused and doesn't seem to care about acquiring new clientele. Therefore, I would not recommend this business. read more

Super homey and very clean clinic. My cat Remy was taken right on time and treated so nicely. Appointment was quick and seamless - definitely will be bringing him back for his yearly visit and any other needs! read more

I've been coming here for over 17 years. Today they worked me in for an emergency and took care of my dog quickly. I can't say enough about the efficiency and professionalism of the staff. Rates are fair as well. read more

I want to give a shout out to everyone at Matthews Animal Clinic. I went to have them check to see if a dog i found had a chip, they were very friendly to me and especially the dog. Giving him treats and interacting with him while they tried to reach the owner. The Vet even agreed to take care of the dog overnight awaiting owner call back This was the first time I was at this vet and it was so obvious how much they care about animals. Thank you for all of the love and care you provided to this dog ! read more

Always treated my cavapoo Celeste so well she was excited to go! She's eaten weird things like a hair coil, half of a chopstick, and a plastic fork (that did require a visit), but she was always treated like a princess and we were never taken advantage of with unnecessary testing or X Rays read more

Matthews Animal Clinic - Celeste my cavapoo - Veterinarians Near Me - Matthews, North Carolina

Dr Brader is amazing with my animals. He always takes his time and breaks everything down to the current and future state. I appreciate all of the time and interactions he has with my dogs. You can tell he truly cares and wants to make sure you're educated and your animals well being are priority. I will never go to another vet. I appreciate matthews animal clinic! read more

Matthews Animal Clinic - Veterinarians Near Me - Matthews, North Carolina

Wow, thank you Dr. J Fisher thank you for the incredible check up for my dog! I have no words to express how great this doctor was..!! Nurse was super sweet Thank you for everything read more

Matthews Animal Clinic - My sweet old lady Donya - Veterinarians Near Me - Matthews, North Carolina

I brought my kitty in via a "walk-in" appt. First off, who offers those? It would have taken me 3-4 days to get in my previous vet's office. Jeanne, I believe, is who helped me to get seen this morning. She was kind, professional and super helpful. Dr Brader worked me in and took care of my sick kitty. He was able to offer him an Ultrasound that same day to diagnose a preliminary cause of illness and offer treatment. When I picked my kitty up later that day, Dr Brader came to speak with me in the examine room. He answered all my questions and reviewed follow up care. I was so impressed with the efficiency, care, and genuine concern from all the employees of this practice, especially considering that I was a walk-in-new client. I will be switching to this clinic for our kitty and pup care. Thank you again, Dr Brader. read more

DO NOT get your dog's teeth cleaned here. They tell you it's 350.00 for a cleaning but when they extract 3 teeth for a dog already under, your bill is 1300.00 when you get there. They should tell you they charge 290-340 per tooth to extract. Who in their right mind expects to show up and have to pay that kind of bill. The 350.00 is the bait to get you in......very unprofessional and incredibly dishonest. My old vet charged 450 per cleaning with extractions included. I'll be returning there. read more

I have had several bad experiences with this vet with multiple dogs. Most recent, my 8 week old puppy contracted Parvo there before he was vaccinated. Cost me over $5,000 and 5 nights at the emergency vet to keep him alive. Vets are supposed to vacuum and bleach the exam rooms after every visit. However my puppy found a mouthful of another dog's hair on the exam room floor which gave him the illness. Last year I took my older dog there because he was having breathing problems. They diagnosed him with a deadly tumor inside his rib cage that needed to be removed immediately, so I didn't wait to get a second opinion. After cutting into his stomach and rib cage, the doctor called and said he was wrong and does not know how to remove the tumor. So he stitched him back up and left it in there. The heavy breathing problem ended up being allergies. They still gave me a $1,000 surgery bill and my poor dog was unable to walk for 2 weeks because of the stiches. read more

They are so awesome with our dog. All the docs and techs are great. Dr. Goldsmith today was a dream!! Great communication and care for our older Lhasa Apso. Thank you Matthews Animal Clinic! read more

I brought my lil kitty here because she had dental issues. She ended up having to get some extractions. The vet called me after the procedure to let me know how she was doing and to inform me of the after care procedure. I brought my cat home and I was worried about her bc she was pawing at her mouth. I called the clinic and explained to the receptionist the issue. The vet happened to be around and gave me guidance on what to do. Two days later, I received a follow-up text from the clinic. I thought that was thoughtful and a great way to provide exceptional care. Thanks for taking care of my precious kitty boo! read more

I cant recommend this place enough. The staff is caring and thoughtful and accommodating. We were in and out of there for like two years with various sicknesses for our cats and they were the best people to work with. Dr Pritchett treated our Nova like he was his own. Unfortunately, our last visit was to put our sweet 1 year old kuiper down due to kidney failure and dr meadows was such a calm and motherly presence to help us through that process. Weve since moved 3 hours away and upon coming back to charlotte to do some last minute things to our old place before we are officially out, i checked the mail and was happy to find the most heart warming sympathy card. If we could do the 3 hour drive just to come to a vets office we would absolutely do it to come here. I really cant thank them enough. We'll miss you matthews animal clinic! read more

Matthews Animal Clinic - Veterinarians Near Me - Matthews, North Carolina

my puppy was 15 years old and has been treated by Matthews Animal Clinc for a number of years. last Friday she experienced severe shaking and loss of bodily functions. It was about 4pm and I called to make them aware of the issues and that I was less than 10 minutes away. I was put on hold then I should take her to the emergency clinic because they{matthews} that it was late in the day and that they would likely refer her in any case. I went to the emergency clinic and they were wonderful in the process of putting Snickers{my puppy} down. Even though they had been treating her over the years they never called to check on her. I was very disappointed to see that they did not care about the puppy. Richard read more

We had to take our old friend, Jake as he had developed a growth on his right leg, to the doctor.He was treated with great kindness and professionalism by the whole team at Matthews Animal Clinic.Dr.Emy Shepard and her assistant, Cristol, were through and carefully explained his condition and treatment options.We thank you for giving aid to our family member, Jake read more

I love the doctors here specially Dr. Mrs. Thompson, but the front desk is awful, they are rude and not helpful at all, the office manager isn't any help either, I only put up with them to get to one of the best veterinarian in town read more

We've been taking out pets to Matthews Animal for many years now and we have never ever received the type of care loving wonderful thorough care elsewhere that they receive at Matthews Animal. They are a wonderful, compassionate, excellent-at-what-they-do, and fantastic pet-centered group of individuals. I feel it necessary to point out the front desk given other reviews; over almost ten years and numerous visits for lots of reasons Ive experienced nothing but professionalism and care for my pets. They are very clearly, in my eyes, a very hard working and extraordinarily caring group of people. I hands-down recommend them and am so appreciative of the love, care, and dedication they've shown our pets. read more

We recently relocated from Florida, and this clinic was recommended by a friend of mine. I have two senior dogs, one is a Husky who has thyroid problems, and the other one is a Scottish Terrier who has gallbladder issues, discovered by the best veterinarian I have had the pleasure to deal with, Dr. Brader. He calls and goes over lab results extremely detailed. Gives you time to ask questions. He's not the type of doctor who will push for you to do expensive testing, and he will always try to accommodate options in testing and treatment. I have no words to express my gratitude towards him. Will definitely recommend this clinic to anyone. They are extremely knowledgeable and very advanced in testing and treatment options. read more

Wonderful. My dog just got diagnosed with liver cancer and the doctors and staff were so caring towards me and my family they made sure we were able to hold our sweet girl before injecting her made sure she was asleep so she wouldn't feel anything. I want to thank the entire staff for being so compassionate while we go through this difficult time. This vet clinic DOES care will forever be grateful for all their efforts in trying to save my pretty girl. Thank you all so much. read more

so for me, loyalty is everything and even with all of the ups and downs with scheduling communication, failing to have a level of customer service for their customers this has turned out to be nothing but a business transaction to this office so I will say this there are other vets in the area in the Matthews area in the Charlotte area ...go there ....don't go to Matthews animal clinic .... For some reason, Customer Service is not their top priority. I have a small dog that I have been bringing to them for years and every time there was a need for scheduling same-day appointments or walk-ins are extra, which is greedy for any business to do the scheduling is too far out if you want to schedule same day it's a problem you have to be on the phones and call before 7 AM before they choose to get there and then if you call your put on hold, they'll take other peoples appointments and not yours how are you gonna put me on hold at 7 AM and I called in so you're telling me to hold on and you took somebody else's appointment instead of mine for same day ?? the business behaviors are disgusting to say the least. I have found a new vet this morning and I am a better person for it. Loyalty is not everything at least after the businesses in the area at least not to Matthews Animal Clinic.... My loyalty is needed somewhere else. read more

Great people here saw my Dog with a hot spot gave great attention to the hot spot and a coughing situation that came up. We have our new Vet for Charlotte thanks again read more

Dr. Getz performed a spay surgery on our 6 1/2 month old kitten. She recovered perfectly and looked and felt great. I appreciate the wonderful thoughtful care we received!! read more

we were a patient at this clinic. it was impossible to get through the receptionist to understand I had a worry about my new cat. she told me she had no appointments available and wouldn't make an appointment for me for the next day. I was told to call when they open for an appointment. Then she suggested to go to the emergency vet. That would have cost a fortune! WHAT?? I called another animal clinic who took me right in. They don't have my business anymore read more

Great place to take any pet for an acute illness. The vet's are extremely competent and professional. As a long term solution however, this is a Dog centric clinic. My family has preferred this vet for over a decade for our pups. They noticed the early signs of leukemia in my first dog when she was 3 years old and gave us an extra year with her. I'm forever grateful. However, I cannot recommend this clinic for cats long term care. They simply cannot accommodate for felines in a such a small facility. Too many large dogs will stress any cat out and they will recommend medication instead of recognizing their own limitations read more

Dr Chris Brader is amazing. He was SO detailed with his Ultrasound visit with my pregnant Labradoodle. He checked the fetus' heartbeats and gave me specific #s, he told me the measurements of the puppies and even how much longer until whelp and an estimate of 5 puppies! And even specifically told me 3 in left horn 1 in right horn and 1 in the middle . This is extraordinary guest experience and I will never go to another vet. Ive had ultrasounds at other hospitals where they just charge you $100 just to tell you shes pregnant and don't go into detail. He even explained to bring her back at 45 days so we can Xray and get an exact count. Dr Brader even did a rescan of a previous ultrasound at no extra charge which shows they arent in this for money.. they genuinely care. Im so happy I found Dr Brader... he is THE MAN!!! read more

Matthews Animal Clinic - Veterinarians Near Me - Matthews, North Carolina

I have been coming to this clinic for a few years now. Overall, my experiences have been positive. They have never pushed procedures/treatments/shots/etc, which has always been the case with other clinics I have used in the past. The teeth cleaning is the most affordable pricing I have ever found. And the Vet actually called me this past year after I dropped both of my dogs off and recommended that I hold off on a teeth cleaning for my younger dog. She said his teeth looked great and putting him under anesthesia for a cleaning wasn't necessary. She could have easily done it and taken my money. Yes, there are times I've had to wait. Yes, there are times when I've had to deal with someone new at the front desk. But never has anything deliberate happened to give me a negative experience. They have always been professional and taken the time to educate me on the information they've provided and the decisions they've made with my pets. I feel comfortable taking my pets here and that's been the most important thing. read more

I've been hesitant to jump to conclusions but today was the final straw. I was late getting to my puppy's appointment due to traffic and was told that despite having an appointment I would be treated as a walk in and have to pay $90 extra. I was also treated rudely by the staff because my puppy had a tiny pee accident due to nerves. I've always found the front off staff to be cold and short whether on the phone or in person. This is after me trying my best to give the benefit of the doubt after what was a truly horrific outcome for my in-laws dog whom I recommended this practice. Long story short, the groomer made a poor decision to groom a very senior and large breed dog on a high table and allowed it to jump down. It came in walking and came out unable to walk properly ever again. Roughly a week later it died due to complications related to its injury. Today was it for me as I walked out refusing to pay a ridiculous feed for being barely late, while regularly I found myself waiting at length for service. Beware of this practice as they not only have questionable safety protocols but will also try to nickel and dime you as they look out for themselves first. read more

My fur baby winnie has luxating patella and although it's never been painful, she has been diagnosed for over 5 years. 3 nights ago when repositioning herself in bed, something happened in her leg and she started screaming and shaking and guarding her leg. So at 4am I found myself outside of the emergency vet for them to tell me there was a 45 minute wait and gave me no help. So I went home and starting calling my vet and multiple others as soon as they opened. Everyone was booked- I think I called 10 different vet offices. Matthews animal clinic was the ONLY vet that said even though they were booked, to come sit in the parking lot and wait and they would fit me in. I quickly got to their parking lot and waited only an hour. She was on pain medicines 3 hours later and is doing much better. Dr. Brader is SO knowledgeable and reassuring and put my mind at ease. Thank you SO much to your entire staff. From the person that answered the phone to tell me that they would squeeze me in, to the vet tech that was so sweet and came to get winnie from my car, to the vet himself, everyone was so nice, kind, calm and reassuring. I am so thankful for this vet and will be using them from now on even then though it's a drive from my house. Their prices are incredible too! I was truly panicked and felt so helpless...it meant so much that to get compassion and kindness from their staff. Thank you guys!!!! read more

Matthews Animal Clinic - Veterinarians Near Me - Matthews, North Carolina

We took our dog to Matthews Animal Clinic for a couple years and we were never impressed. You get the feeling that you are just a number and they don't really care. Any time I had to call I would get the brush off, not a good sign! When another vet opened up down the road, I decided it was time to switch. read more

I absolutely love this practice and am so sad that I couldn't move them with me out of state. The vets are all great and very helpful. Our cat was diagnosed with diabetes and they were wonderful with helping to educate me on his health and the best options to improve his condition. I've also brought my dog in and had a great experiences with her as well. I've used their boarding services for my cat when traveling because he requires medication and always felt at ease knowing that they'd care for him and not just leave him in a cage until I picked him up. With the exception of one employee, who might just be in a permanently bad mood, the front desk staff has always been beyond welcoming and helpful if I have any questions. Overall, I highly recommend bringing your pets to Matthews Animal Clinic. read more

The Veterinarians are amazing and super careful but 95% of front desk and phone person are rude and this is why after 5 years with dogs there Im looking to other office of vet for my dogs. It's to much and the direction of the clinic don't take any action to make the people on front desk and on the phone be minimum polite possible read more

I'm happy with all levels of service from front desk check in/out, veterinary and grooming. My 3 babies don't mind going to this clinic and I have to assume that the way they are treated and the calming atmosphere has to have something to do with it as we have moved around 4 times in the last 10 years so I have several clinics to compare- I will always use AAHA certified vets read more

Our 1st visit to a new vet since our old vet of 20 plus years retired. Very impressed with the facility and friendliness of all of the staff. Doctor Shepherd was absolutely wonderful. answered all of our questions. I think we have found a new veterinary read more

9/11/20 DON'T USE GROOMING SERVICES! This review has to do with the Grooming Services at Matthews Animal Clinic. I know times are different now, but I made an appointment a month ago to have my 14-year old Chocolate Lab bathed, brushed out, nails clipped, ears cleaned, etc. I dropped him off at 7:30 this morning, as advised. When the tech came out to bring Wyatt in, she said to come after 12 Noon to pick him up. I was there at 12:15. The groomer or groomer's assistant, don't know who, came on the phone and said Wyatt was still wet and I could go ahead an take him home without his brushing. I said no, I wanted him to have the full grooming. So then she said they had to re-bathe him because he pooped in his cage! He had gone to the bathroom just before we got there, so if this poor dog had to wait as long as he did to get bathed, of course he might have to go again. Then I asked why I was told to pick him up at noon, and she had no idea who told me that! So now I was told to come back at 4:00 pm today. 8.5 hours for grooming? That's ridiculous! It all comes down to GREED! This groomer service is totally overbooking and our pets suffer for it! I will NEVER use this service again and I advise you to think twice before booking with this groomer! The Vets are great, but they should not be associated with this totally inept service at their location. read more

Took my cat there a couple times and I wasn't impressed. The reception staff were a bit rude, and some of the doctors couldn't careless. On one appointment they asked me to leave my cat there for observation, when they called for me to pick him up, it was the reception who called, and that person didn't know any specifics. I asked to speak with the doctor, who called me back after an hour and gave me five minutes before he had to leave. When I arrived, I got a $700 bill, a general antibody medicine, and still no doctor or even technician to explain to me what they'd done, what they'd found or what their treatment plan was. Maybe they think urinary tract infection is too simple to warrant any explanation, but when I pay this much for testing/observation/lab work, I deserve a few more minutes of time with the doctor to understand the nature of the services I paid for. This clinic is also very big so each time I'd get a different doctor, all of them failed to maintain consistency of their treatment plan or explain the rationale for inconsistencies. read more

Communication is lacking on their part. Stated they called to give me updated information but didn't. No call - no voicemail - taking the pup elsewhere. read more

I really don't care for this place and I never have. I come here because my family does and I guess it's habit. They are rude and seem intolerant if you can't afford certain procedures. My dog always seems to come away from boarding with some issue. I don't like this place I won't be returning. read more

Doctors have always been professional. Office staff and techs are extremely good at their jobs. Will always use them if I get another pet. Stay clear of Carolina Vet Specialist in Indian Trail. read more

My cat Edge had been coughing and sneezing so I called Matthew Animal Clinic. I spoke to one of the receptionist and she told me she would speak to the Doctor. To my surprise Dr. Brader called me and kindly discussed Edge's symptoms. He suggested I bring him in for a visit. I was more than happy to bring him to the clinic immediately. One of the nurses fully covered in PPE came to my car and brought Edge inside. About 15 minutes later Dr. Brader called me again diagnosed him with allergies and gave him an antibiotic shot! I was thrilled I didn't have to give him mouth drops because that is challenging and sometimes bloody! Lol! I then asked him why Edge always tries to cough up fur balls and he said that is truly a cats cough due to bronchitis. He said he wanted to treat him with a cortisone shot before he could come home. I am sooo happy to say Edge is himself again sassy, happy and feeling great! I couldn't be happier my 12 year old friend was treated by such a caring Animal Clinic and wonderful Doctor! I have 2 cats and two dogs and wouldn't go anywhere else for their care! Thank you so much Matthew's Animal Clinic! Jennifer Brumer. read more

We drive the extra miles and bypass many vets along the way from Ballantyne to Matthews Animal Clinic for our elderly dog. We do this for one reason: Dr. Brader. Matthews Animal Clinic has been very good to us over the years. When we fostered dogs and received one that was inappropriate for our family, the front office staff helped us find a suitable 'forever' home for the animal on a farm and with no children. The dog successfully integrated with his family. The clinic did not have to do this for us but went the extra mile to help us as well as the sweet foster dog who had been bounced around from family to family. We were impressed and very grateful. When we decided it was time for a dog to come into our home as a member of our family instead of fostering, they found our beloved mutt who had been rescued along with her brothers and sisters from a garbage bag outside their door. She was a rambunctious happy go lucky puppy at the time. She is now a healthy 14 year old dame and we still take her to Matthews Animal Clinic. We moved to Ballantyne six years ago and thought about changing vets based on proximity. When our pet unexpectedly injured her neck, we took her to the Emergency Clinic where we all had a very bad experience. She was nervous and skittish about going into a vet's office. We took her back to Matthews Animal Clinic and had the good fortune of meeting Dr. Brader. He is the kind of vet every pet deserves to have in their lives! Dr. Brader gets down on the floor and interacts with your pet. He makes eye contact and even allows himself to be kissed (by the animal, not the humans!!). He never talks down to us or our dog. He takes time to understand what is going on - which can be a lot of things as a pet ages - as well as takes time to explain to the family varous options and avenues we may want to consider. There have been times when we've had a lot of questions and he has never dismissed us or made us feel stupid for asking. He has never steered us wrong and our pet is comfortable with him and the office staff. He has called us to check on our pet as well as returns our calls promptly when needed. We schedule appointments specifically with Dr. Brader so we cannot speak to the other doctors in the office. We do not use the grooming or boarding services. If you're looking for a vet who will treat your beloved four-legged famly member the way you expect a family member to be treated. Dr. Brader is your vet. We cannot say enough good things about him other than he sets a high bar for other vets in terms of professionalism, knowledgeable care and respect for your animals. read more