Service was very good, food was very tasty and drink selection was ample. Ordered low country boil 1/2 lbs medium seasoning and was perfect. read more

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The experience my father and I experienced yesterday was really unfortunate and could have been handled a lot differently. The young owner presumingly in the black shirt was very disrespectful and rude, refusing to sell us any further fish (more or less banning us from his store) if he gave us this refund because we opted to return a fish that died that was in the 2 day window of the guarantee. He had no issue telling this to our face in front of his employees. A different fish that died that we returned was not the same fish and we were not provided the same results that were given to us before. As we explained to the original person helping, they are 2 separate beings/cases and not a "double warranty" issue as there is no such thing when they aren't the same fish. We would not have traveled 1.5 hours one way to return a fish that died if we were going to be banned from the store by exercising our right as a customer. A customer shouldn't have to concern themselves if they are going to be banned from buying fish at Nemo's Reef because they returned a dead fish. The lack of understanding and appreciation of our business was highly evident. We have bought more fish then we ever returned and to be treated this way as if we did something wrong, was how we were thanked for our business of spending close to $1,000 cumulatively over the last few weeks. I've never had a owner or a manager of a business made me and my family feel like we were unworthy of buying anything in his store when we had fully attended to buy more fish and spend more money, not only within this same store trip but in the following week. As anyone knows who has salt water aquariums in their homes or businesses, this is not a inexpensive hobby. The person in charge should treat customers with more empathy and respect, instead of acting like he's upset he had to speak with us at all. read more

Great great products and great personnel. The reef and corals are amazing and great prices. Thanks a lot to Nemo's reef thanks Tom D

Large variety to choose from. Always super knowledgeable and helpful! Our go to coral and fish store.

Absolutely the best salt and freshwater store in Charlotte area. The staff is unbelievable helpful and extremely knowledgeable. Whether you are a seasoned or new hobbyist, this is the store for you. read more

Nemo's Reef - Beautiful displays - Pet Stores Near Me - Indian Trail, North Carolina

I usually visit every single fish store in the area I live. I did this for years in the Denver metro area and recently checked out every shop around Charlotte. This is the cleanest in the area. Clean tanks, clean store and healthy looking corals/fish. read more

Fabulous aquarium store with helpful staff! We're beginners for fish as pets and they're so helpful. They have a variety of supplies and fish and aquariums. They recommend getting the fish tank set up for 14 days before getting the fish. read more

Pretty decent selection of fish sold at pretty reasonable prices with good customer service. Only one issue is that I Placed an order that was taken off hold without any notice within 3 business days. read more

This place didn't give me my refund because I wouldn't take down my negative comments on Google they said as long as I take down my comments about how they sold me sick ass fish that ruined my tank they would refund me. It's been a month now. If you ever need anything from the owner, good luck, he's a lying jerk. read more

Nemo's Reef - Picture of parasite ridden fish in their store they sold me even tho it's obviously sick - Pet Stores Near Me - Indian Trail, North Carolina

one had TWO experiences in 2 days that really floored us, We had a fish a BLUE HIPPO that we got and it had died within the two day period so we came back with a water sample and the fish, They tested the water and said the nitrate was SLIGHTLY high and that was it, They issued the credit and I spent another $96 less the credit for a powder blue tang and a sailfin tang, On the second today I found the sailfin had died, THIS WAS IN THE SAME EXACT tank as the hippo which that water was tested. so I brought it with another water sample but this time was TOTALLY different. At first they said that this was NOT covered under the warranty since we had already used the warranty???? SO their LOGIC was if you buy a tv and it breaks and they replace it with another tv and it breaks you are SOL. Then they said my salt level was a little high, HIGHER what they keep theirs at and mine was 102.8 I then asked why is the same exact tank too high when 2 days ago it was fine, The excuse was he probably did not test the salt level, Which that adds to my argument that if it was a little too high 2 days ago and He TOLD ME, then I would went home and adjusted the level but they did not. the one that was in charged did not want to hear it, Cause the argument from him was were are killing the TWO tangs that we got but he FAILED to look at my purchase list as I also have a powder blue tang from him IN THAT SAME TANK and is still alive. Then he said in an AGREE VOICE give him the refund but do not sell him anymore fish????? SO he is guaranteeing ALL HIS FISH are in PERFECT HEALTH, so if that is the case WHY A WARRANTY? the DAY we before we purchased 3 more fish but NOTICE several fish that LOOKED DEAD IN THE TANKS and also several very stressed, I sent a message too him and it was no they were fine and no dead fish at all in any of the tanks, l was JUST TRYING TO HELP. That response was I been doing this for 20 yrs. Great so this is UNREEL, 20 yrs no dead fish, no disease fish and no problems at all, I DROVE 70 miles to return the fish with the water, IF I was told that the level was too high I would have lowered it and the fish MIGHT still be alive. SO REMEMBER THIS just like car insurance YOU GET IT aka a WARRANTY but you are NOT expected to use it and oh my god if TWO Fish die at what YOU BELIEVE is no fault of YOURS, YOU are made to feel like a criminal and be told you can NEVER buy a fish again from them, Really is funny though I was going to spend another $200 today and even more next week on the next shipment. I do NOT trust the health of the fish nor do I like a person to speak that way to me, I am a senior citizen, a veteran and disabled, NO REASON to speak to me like he did, and the last thing he said in a Total SA way I AM HAPPILY REFUNDING YOUR MONEY. What is HAPPILY my good little boy is you saved me a lot of money and LONG DRIVES to get to your place, you are just NOT WORTH IT. read more

Great location prices and staff. If I didn't live so far away I would be there every few days looking to see what's new. I will say that if you want good honest advice they will steer you the correct way. read more

I recently went in to purchase a new aquarium for my 6 year who desperately wanted some starter fish. I was sold an 'already prepped' 3 gallon Marineland aquarium for $150. A few days later, I found the same exact tank on Amazon for $51. The first thing I told the sales person was this was our first tank so I guess he took that as 'let's rip her off'. I recently moved to the area and even though there is a Petco 10 minutes away, my intent was to support a small business in the neighborhood. I will be going back to see if I can return the tank. The receipt I have says nothing about their return policy nor was I told what it was when I completed the transaction. read more

Nice store with a good selection. Staff is friendly but not overbearing. We looked around a bit for some fish. I didn't see any that I wanted at the time but I would definitely keep this place in mind for next time. read more

This place is amazing. Great staff, really helpful and knowledgeable. They don't carry every fish or product in the world, but what they have works and will thrive in your aquarium!! Definitely one of my favorite stores to visit and just walk around, they have really put a lot of effort into this new and larger location. In the past they only offered saltwater fish and corals, but now have a great freshwater selection as well! Would highly recommend Nemo's Reef to anyone thinking of taking up aquarium husbandry, much better selection and quality than something from a big box store. read more

Nemo's Reef - One of their freshwater tanks! - Pet Stores Near Me - Indian Trail, North Carolina

Shout out to (should be) employee of the month Cody!!! Super helpful, knowledgeable and obviously passionate about the job! He and every employee I've interacted with always have gone above and beyond to help make my family's aquarium all it can be. There are other options- but we'll never go anywhere else. read more

I'm actually revising my previous rating. Initially we were super appreciate of the advice we were given as new to the hobby. Now after having learned a little more I'm realizing we were told some really bad information about when to add more fish and what types. We were also sold on an expensive filter to replace one that we got from the store that wasn't right in the first place. We didn't know a new filter would restart our cycle basically and we have lost a bunch of fish now. Let's just say we aren't running back to this anymore. read more

I manage another aquatics store in charlotte and I used to think highly of Nemo's reef as I have always referred customers there. I've personally bought fish 3 times from here and two of the three times I've had fish die (both plecos) I didn't return the first one since it died on the 3rd day and their return policy is only 48 hours. The second pleco that died didn't even make it a few hours so I took it back and brought a water sample like they asked. I tested my own water at home before going and everything was in range. When I got to the store an associate tested it and came back saying "the nitrates were really high and that's why it died, it was your fault" which was NOT TRUE. They tried to blame us so that they didn't have to do a return but eventually agreed to give us a 50% return (which still doesn't follow their return policy). There were almost multiple fish in their tanks that were moments away from death. I am VERY disappointed. I will never shop here again or ever referred my own customers here. They need to do better and improve on their customer service. read more

Nemo's Reef - Pet Stores Near Me - Indian Trail, North Carolina

IF you want them to come clean your aquarium they will do a good job IF AND WHEN THEY DECIDE AT THEIR CONVENIENCE TO SHOW UP ON THEIR SCHEDULE NOT YOURS. Watch out for the mess they leave around the rest of your house aquarium area is spotless. One of the guys left puddles of water downstairs on our hardwood floors one week. Same guy then the next service left wet spots (left side one step right side next step) on every step going to the second floor using 5 gallons buckets to carry water to my wife's aquarium. Great store and service WHILE YOUR IN THE STORE. Kevin's son is GREAT, knowledgeable, respectful, courteous and a real people person. Prices are very reasonable and plenty of fish and aquarium products. We like shopping IN THE STORE. read more

First visit today and WOW am I impressed. Very friendly, helpful, and informed staff. Huge variety of corals and saltwater fish. Prices were much lower than I expected. Many items as low as I have found with some of the local FB groups I am a member of. Please check out their website because they go to lengths I have never found in a fish retailer. They are now on Matthews Township Parkway and very easy to access from I-485. I hope I have encouraged you to visit this great family style business. You'll be glad you did. read more

Wow! They have expanded a lot with the freshwater selections which was really nice for us since our family hasn't done any saltwater tanks yet. The aquascapes, wood and rocks all are phenomenal and the fish and coral are all top notch! My wife used some of the wood for her air plants too. The staff is very professional and knowledgeable-definitely highly recommend this shop to everyone read more

Nemo's Reef - Wood and rock bought from Nemo's-would look great in tank but love it with air plants also - Pet Stores Near Me - Indian Trail, North Carolina

I've had nothing but great service. Everyone is so helpful. Their customer service has made me a life long customer! The fish are healthy and beautiful. The store is clean and well run. The staff are extremely knowledgable. I am new to salt water fish. They helped me set up a beautiful tank from the start, walked me through everything. Its easier than I thought. I'm so glad a friend recommended them! My fish and tank are doing great, I'm starting corals this weekend! If you are new to this hobby I couldn't recommend a better place to start! read more

Great fish store for both beginners and experienced aquarist! Their fish and corals are healthy and colorful. The prices are usually fair and the staff is extremely helpful. The only issue I had was with the pricing of a rose bubble tip. It was a brighter color so apparently the price was higher "somewhere around 60" with no definite price I felt like they were seeing how much I was willing to pay and I was not pleased with this practice. Over all I really like this store and will continue to shop here for my reef tanks needs. read more

Wonderful staff. Benjamin and Jay both helped this saltwater newb to buy a new aquarium (took me two visits to decide). They have each been very honest and not tried to push the most expensive items. Rather they each told me pros and cons of things I was considering for the tank. We're looking forward to having our tank set up and a long, friendly relationship with Nemo's Reef. read more

Great store setup, very knowledgeable and friendly staff, and a great selection of livestock, tanks, food, and accessories! We always enjoy our visits! read more

An amazing place! I used to go to their old location and loved it there but their new store is incredible! They have beautiful fish and corals and aquatic life. They are so well set up and have very helpful staff. Even if you aren't interested in buying fish or tanks etc, I definitely recommend visiting the shop and looking at all the awesome stuff they have! read more

This is a great aquarium store! They have a discount going on so the place was packed. Great selection of coral, aquariums, fish, shrimp, snails! The staff are super friendly and always willing to help! Good place to visit with kids or on a weekend! read more

This is a beautiful aquarium store. It's very organized and clean. The fish and corals all look so healthy.

Have been going to Nemo's since the last location. The knowledge of the staff and stock is what brings me back each time. I only wish they had more than 1 location but it is well worth the drive. We have had many issues with our tank over the years and they have been nothing but helpful read more

I was not impressed with their customer service. We were in there for 20 minutes with no help. It may be different on a different day, but I was impressed by their selection. read more

Best place to buy Saltwater fish and Corals in Clt. Super friendly and helpful staff, very healthy livestalk , great prices. They won't try to sell you a fish that is wrong for your tank. New location is amazing! read more

Nemos is great! They are always attentive to your questions and needs. Great prices and great quality!

Very clean they even wear gloves before bagging products. Knowledgeable owners happy to help high.quality fair prices. Definitely making the hour and a half drive again. Excellent. read more

Great prices, good service and has a good return policy unlike other stores in the area such as Aquatica. Huge selection and I like how it is only Saltwater since that means there is more to choose from. Amazing store! read more

Best saltwater source for information, fish, corals, hardware. We won't shop anywhere else after having another store try to sell us totally inappropriate fish for our tank. Not only are the guys at Nemo's knowledgeable they won't pressure you to buy. When our tank developed a sudden leak they took our fish, shrimp and coral literally with no notice and boarded them for us for over five weeks til our new tank came in and cycled. They will do free water checks and we were able to get our new tank through them for less than buying online with shipping. Great selection of healthy fish and corals - our clown pair we first started with are over 3 years old and going strong. Love Nemo's Reef! read more

This is the best fish place in Charlotte and the surrounding area!! The owners and employees are knowledgable and super friendly and the selection is amazing. Their fish and corals are super healthy and ready for your home aquarium. Their prices are so low it makes you wonder how they stay in business. Even their filters and dry goods are cheaper than the Internet. They also have used aquariums and parts for sale at unbeatable prices. They can also come to your home to fix, service, or set up your aquarium. read more

Nemo's is a great family operated live reef store. Prior to starting my tank, i attempted to research by visiting Fintastic, however was immediately turned off by their pushy, used car dealership mentality. Shortly after, I visited Nemo's and explained my basic setup plan & concerns, Kevin (owner) helped me setup a beautiful tank based on my vision and custom needs and gave great advice. I've been shopping here exclusively for almost a year since starting my reef tank. Customer service is definitely their top priority and they know most of their customers by name! read more

Highly recommend this store. Exceptional service from a very knowledgable staff. They have a great selection. Always find some new fish or frag that I want to add to my tanks. read more

12 year old purchased two fish and two pieces of coral to add to established tank full of fish and coral. Water tested perfect. All items were drip acclimated. One of the fish was fine but the other fish, a flame angel, swam around in circles at the top of the tank and the net day was found laying at the bottom of the tank. Attended Nemo's reef and they would not provide an in store credit for the fish. One of the coral had some skeleton showing and salesperson said it was not brown jelly or damage and coral was fine. Purchased on the advise of the sales person. After a week the tentacles around the skeleton were receding and coral is clearly slowly being eaten up. Called Nemo's reef and was told you loose even though we relied on the opinion of the sales person. Not cool. We have purchased over $500 of rock, coral and fish at Nemo's. They do not value customers. I wonder about the health of the livestock at Nemo's reef. Hit or miss. read more

Superior store. We were very well taken care of and the prices are better than online for live stock and the same for dry goods. They also do custom rock work which is very cool. We are coming back in two months from Richmond, VA to pick up a fully cured custom piece my wife designed. Wish we had a store like this one. read more

I've been a customer since I started in the Saltwater hobby - 7 months ago. They have always been so helpful and friendly as I continued to learn. I started with a Biocube 32 and within 6 months, I was ready for a Red Sea Reefer 170. I wouldn't go anywhere else for the build and install of my new aquarium. Kevin Su was very helpful throughout the process while Kevin Luc, the owner, paid such wonderful attention to detail on the sump build. You can really tell the passion that he has on building and then taking the time to set it up and explain everything to me. What I have is an amazing piece of living artwork in my home. I wouldn't trust any other shop! I highly recommend Nemo's Reef! read more