Very honest people in this store, and great customer care. I live in Port Orange I went to this…read morestore first because of there marketing. and came accross Nick. I spent time on this one bed and thought I liked it. I said my friend is trying to patch a hole in my air mattrsss. if it didn't work I'd be back the next day. He didn't try to hold me back In addition to attempting to fix a hole I went local in Port Orange. In port Orange for the same old fashion coil and mattress he was $ 300.00 more.in PO another bed had pocket coil and it was like a rock. Since I was local I went back the next day and realised he was mainly talking about his warrenty, and that a 100 year old coil design was superior to the pocket coil design and he was charging me more for the 100 year old coil design and pushing me that way. I traveled back 20 miles to Beds Beds Beds in orange city. Today the manger was there and she was telling me that she didn't feel the bed I picked out was that firm, and after trying so many beds (also in retail outlet's) I agreed. I also realised that bed I tried the previous day was the old fashion spring bed. (but it was priced correctly at this store $300 less than PO.) but I didn't really want the bed anymore. I asked her if she had any pocket coil. She sold me a simmons beatuty Rest (which is a name brand) which was pocket coil for only $200.00 more and delivered it to Port orange on the spot. he litterally followed me. With a deserved more expensive delivery rate and a $20.00 tip the bill was less expensive than my local guy which is a name brand bed vs a no name bed with better technology (pocket coil.) This pocket coil is perfect it has a little padding on the top and at the same time the firmess. Thank you Beds Beds Beds you people were great you didn't pressure me and you were fair and honest you worked with me on price and made me a very happy customer!

What !!!! A discovery!!! I only wish I'd known of this wonderful independent business soooo very…read morelong ago!!! The selection, the knowledge, the Savings!!! Is simply Unbelievable! The very SAME mattresses you'd pay hundreds and hundreds more for- right there!! Do NOT waste any more time or Money, elsewhere my friends... THIS is your new mattress store!!! Paul, the owner is extraordinarily kind and helpful- I only wish I'd Known!!!!!

My husband and I just purchased a Queen Temerpedic bed from Doll. she was amazing professional and…read morefriendly. Very knowledgeable and very helpful. She was the best out of 6 other stores we went to. She took the time to show us and let us try out different beddings each one better than the last. we ended up purchasing from her. This company has a great and professional employee at this location. we give her a 10 across the board. Thank you so much Doll.

Jacob was an absolute gentleman and let us try all the beds and was very patient with us and let us…read moreknow payment plans and adjustable basis and was very informative. We appreciate his time and efforts within my service there he needs a promotion and raise and options to pick for music. Hope he has a great one. Thank you all for him.

I looked at alot of mattress places in Orange City including both mattress one stores (which are…read morewithin about 2 blocks of each other for some odd reason that makes no sense.) I ended up deciding to purchase a more expensive mattress from this store. The guy who I dealt with in person was ok but didn't have much personality and I think he is the same guy I spoke to on 2 different occasions over the phone and was sort of rude. (I'll update with his name if I find his card.) As for the actual mattress, couldn't be happier! It is comfortable and seems well made. The delivery guys sort of ticked me off though. Called me and woke me up at 8am saying they would be at my house in 10 mins. 2 guys showed up late at 9:30am, delivered the mattresses in plastic, and then tried to make me sign for them saying everything was in order without taking the plastic off so I could inspect it. I told them no, he needed to remove the plastic so I could inspect for damage (as the sales person told me to) and it seemed like he was bothered by me saying that. He ended up doing so and I signed off after seeing no damage. The other thing that sort of bugged me was how in your face the were about wanting a tip for delivering the mattress. They had a dollar bill attached to he top of the clip board that he handed me to sign that had TIPS written all over it and he was sure to tap it as he handed me the clipboard. Considering how much delivery costs for some customers and how much I paid for the mattress, I don't think I need to be hassled to give a tip to 2 delivery guys who show up late and do the bare minimum of their job then ask for more money. Smh. Only reason I'm giving this place 3 stars is cause the mattress is nice. Luckily, unlike others, I haven't had to deal with any customer service or it would probably be lower from what I have read in other reviews.

The salesperson I worked with initially was very nice and sensitive to my personal bed "needs",…read morei.e., avoiding off-gassing and side-sleeping pain issues. I asked if I could purchase a floor model and she agreed to arrange that. However, what was delivered was a new mattress. I returned the next day to inquire but the man working then abruptly told me this was "his store" and he didn't care what another salesperson had done. He said I couldn't have a floor model and that I just needed to break in the new bed by sleeping on it for a while and get used to it. I said I had barely tolerated an hour on it, so how was I to break it in! He finally said he had several new mattresses in stock (what about the one at my house!) and so could replace the floor model if I wanted it, but this would involve another delivery fee and the $129 comfort exchange cost. I asked, since it was "his store," if he didn't back up his salespeople. Well, clearly no. There was nothing written on the sales slip about the floor model arrangement so I ultimately had no recourse. And he obviously didn't care much about happy customers because another customer came in during this time and I actually mouthed I'm sorry to her for the way the verbal exchange was beginning to sound. I called corporate, talked to customer service and got what I expected - company policy. But do they have a policy for backing up their salespeople's shortcomings? Perhaps other stores are better, so I recommend finding one of those before doing business with this one.

To everyone who helped me. I thank you so much. You went above and I!!…read moreService Selection Value were the best!!

Melissa is absolutely fantastic! I went in to find a bunk bed and a guest bedroom suit. I perused…read morethe catalog for bunkbeds. I ask her for prices on several bunkbeds. Mellissa was so patient with me. We finally found the one I wanted and it was to be ordered. We then looked around the show room and I picked a beautiful bedroom suit for my guest bedroom. She worked up a price for me and gave me a great deal. I actually added an additional nightstand. We set up delivery for the following week but the bunkbeds weren't expected for another week. On delivery day, Jamie introduced himself and he and the other gentleman (I can't remember his name) got busy. They were so respectful of my home. The bunkbeds were here, also! Everything was perfect when they were finished. Melissa followed up with a phone call the next day. I will return for any furniture needs. BUY LOCAL!

Their warehouse was flooded and a very large amount of furniture and mattresses were saturated with…read morewater. Buyer beware! They are trying to sell these items still! Check the frame work for water damage and any cushion will be filled with mold.

She had close for the day and re open for us. Very kind and helpful , ended up purchasing a…read moredinning table and chairs. Good price and quality

We worked with the rep Joe in Store and over the phone and he was absolutely amazing. He was…read morerelatively new to the company, but you would've never had any idea what the amazing customer service skills, honesty and loyalty. He provided for the three days that we were shopping around trying to figure out our bed. He was very patient with us and very helpful and made the process seems so seamlessly and not frustrating like normal. We definitely recommend mattress firm. We've been going there for the past 15 years and Joe was the best person we've ever worked with.

I have cancelled this order after getting off the phone with Peter that the mattress won't come…read moretomorrow either because it has to be brought back by 6:30 pm and it's impossible that it will be delivered. SUCH A TERRIBLE WAY TO DO BUSINESS I went into 8-17-2026 store and knew what mattress I wanted and Peter was the saleman and I was pleased with him. I was to have delivery 8-20-2026 and saw they had the wrong zip code and knew I had to correct this. I called and spoke with total of 3 people and yet here I sit today with no bed to be delivered because they went to an entirely different city and wouldn't deliver. Now they are suppose to deliver on 8-21-2026 yet I have no where to sleep in my house and have to check into a hotel to sleep. I live in a senior apartment building and to say that I'm extremely upset is beyond words. I got, I'm sorry but we have scheduled routes, from the dispatch. They want to give a $200 discount for the hotel I have to go to sleep in. This is extremely bad business. While errors can be made, I tried to get the company to fix it on 8-17, 8-18 and 8-19 and even 8-20 but not one person gave anything but excuses. The company should have honored their delivery even being 35 minutes away because it wasn't my error and I did everything humanly possible to get someone to correct it. Their text message that comes with delivery time frame says if it wrong contact the store. I did this and yet again here I am at 75 without a bed to sleep in. A picture of my empty space for bed. Now I'm so upset that my blood pressure has risen and I have a terrible headache. Thank you Mattress Firm

Tony did an excellent job ordering and helping me with some details that anyone else would not have…read moredone, with my Miele dishwasher. I have bought many appliances from them and have always had great experiences. I would definitely recommend John's appliance, in orange city and specifically Tony, and his store manager Mike.

Delivered our refrigerator with a dent in one of the doors. It has now been six months and the…read morereplacement door has not arrived. Also, no follow up from the store. Customer satisfaction stinks and service is nonexistent.

Will for American freight hooked us up and still have the couches and night stands he gave us…read morealmost five years ago. Sorry to Will I didnt get this out sooner to recognize him.

Hello everyone, I'm going to get straight to the point , me and my wife went to this location,…read moreafter walking out of at least 2 other places either because some of the stuff we wanted was at different stores or rude staff . And they wanted us to pay delivery fees from all the different store delivery drivers . Smh . Anyway , we went to this store looking for Christmas gifts for my 14 year old daughter and a some new dresser and nightstand. All in all the total came up to a little under $ 2000 . 1 place wanted to charge us $65 bucks for delivery which I was fine with , because we thought it was setup and delivery, NOT THE CASE . Sooo anyway , because we are in Orlando , and they are in Sanford, we was the last delivery and on top of all that . Just about all the stuff we ordered was damaged. And to top it all off NOT SETUP , when other place deliver and setup for free . But ok ok what ever . See the thing is , they was trying to sell us damaged goods in the beginning, which I politely said ( I have never bought my kids anything damaged or broken for a Christmas gift , and I won't start now . Long store short .we got shorted on a dresser , when I called and asked where it's was , this is the answer I got ( oh , your wife ran out of money and that's why it's not there , well Hell , the receipt is showing that she did have enough money and the dresser should be here . On top of that . When I'm calling and asking what time will you be here because I have been waiting for over 8 hours and I have to go to work . Eric gets on the phone and acts like I'm the one in the wrong here , ( WHAT DO YOU WANT TO DO IN A NASTY WAY ) so finally the stuff get here , and almost every box we opened , the item had damage . And for $105 bucks , all they did was drop the stuff and left .NO SETUP . So my child and I are trying to setup here Christmas gift , when I ordered my other child bedroom set from another place , they delivered and setup for FREE spending over $ 2000 and nothing was damaged. And when I called to get replacements , I had to wait 2 days!!!!!! Right now I'm still waiting !!! When I called to check ?? Oh , on there way home , they will drop your stuff off to you !! And now I have to miss another day of work because of these bad business doing people. Thomas . Was an awful salesman!!!! The whole experience was awful !! My wife loves to shop for new furniture, this place will never get ANOTHER DINFROM US AGAIN . The only reason I give 1 star is because I got replaced the broken goods , only without some ( I don't understand how your stuff is damaged and it was in boxes) this whole thing has made my wife cry and my little girl soo sad , and I have had to let her know I got her and this is going to be fixed . And she really like this place to . Smh NEVER AGAIN FROM ANY OF THESE PLACES . NICKEL AND DIME YA TO DEATH . If you guys had setup as well , you would have saw the damaged goods . And this review wouldn't be here . But because I was charged $105 with no setup . And waited for over 8 hours for damaged goods and rude staff and a 2 day turnaround to fix this .thats why this review is here . BEWARE FOLKS !!! They are not scammers , but they are not what you come to expect from a furniture store either . Everyone has there hand in your pocket when your trying to buy from these places . And to top it all off . They just dropped the replaced items off . At 7pm soo I have been waiting since the store opened at 10am .

We stopped in to get a pillow for the wife. First of I had to really talk my wife into getting a…read morenice pillow and a nice pillow we did get. Her pillow was 170.00 it is a max cool memory foam one side down the other side with a ton of options it's called the cooling hybrid . Side note is that they don't have the queen or king in the store only the standard size. King and queen will arrive in 7 buisness days. Shaya did an excellent job. You can tell he loves what he does......

Immediately pushy and annoying sales rep named Shai(sp?). I made it clear we were prioritizing a…read morespecific price range, but he insisted my partner and I both lay down on a mattress that doubled our upper limit in price. I ignored this and asked we go straight to the section that was in our price range, which we did, but this man had no concept of giving the customer space.

Very Bad customer service and i would suggest do not buy the Warranty in Ashley, If you dont claim…read morein 30 days your claims will not be considered. And they dont provide any helping solutions once purchases are done.

You would expect quality for the price you are paying, you would be mistaken! The worst experience…read moreI have ever had with any company and will never by anything again from Ashley or any company associated with them. I would return everything for a full refund, but apparently that is not an option once you accept delivery.