OMG Ivory was so amazing. He helped me and my husband pick out mattress, box springs and bed…read moreframes. We told him we had empty rooms that we were turning into guest rooms. He knew exactly what we were looking for, good quality but not to expensive. So thankful for his broad deep understanding and professionalism. He made it so easy for us. We were in and out in less than an hour. Thanks again Ivory! You rock!

Ordered something online and not only did the wrong product show up, but it showed up with no…read moreinvoice, and alone. By alone I mean not covered in plastic. Not brand new. When I came to this store to return said incorrect items, they refused my return. After sitting in the store for nearly an hour waiting for the man who works there to be assisted by corporate (they left him hanging, with no solutions) I was turned away. $106 worth of crap still in these boxes. No return. I would never ever recommend mattress firm. Ever.

We went into the store to buy living room furniture at just after 10:00am today. There were no…read moreother customers in the store and one person working, as far as we could tell. She didn't look up or say hello when we came in until we said hello to her. That was the extent of her interaction. We looked at furniture and saw some that we liked, but when we asked about it she still didn't look up. At that point we decided that we should just go somewhere else, so that's what we're doing now. ** We ended up going to Bob's Discount Furniture and found exactly what we wanted. Customer service was excellent, prices were good, and the quality was nicer than American Freight.

I purchased a gas range in May of 2021 from American Freight, I was told they didn't have one in…read morestock but it would be delivered in 4 to 6 weeks. I had to pay them before they would order the range. After 12 weeks I still had not received my range, so I asked for a refund on my credit card that I used. I still have not received my refund. I've spent hours on the phone and visits to the store but no results . This is January 2022 they owe me $932.86. I will never shop there again. Eunice

I wish I had better to say about my shopping experience…read more... It began with the salesperson giving me a very incorrect delivery time and took 10 weeks for delivery. Since they do not do removal I had thrown my old furniture to the curb the night before. When furniture arrived the next day, both couch and loveseat had defects. The center console top on the loveseat was completely crooked and would not close. The couch had an end cap falling off and they tried to ignore they even saw it while installing. If they would have said "There is damage and we need to fix or replace it" as they were setting it up, I would not have needed to return it. The installers tried to ignore it was a problem and get out the door before I could even see it... I have lost 10 weeks, trust in Bobs, and my original furniture, but now have an order from Ashley Furniture and maybe soon I can finally throw out the folding chairs in my living room... Thanks Bob

Poor quality absolutely garbage craftsmanship and cheep materials to build super low quality…read morefurniture.

I absolutely love this place Chad is the epitome of what…read morecustomer service should be I've purchased many items from Mattress Firm And I've never been disappointed. Great Prices Great People Great Products Most importantly, You won't be disappointed !

EDIT: The pillows I had ordered were now discontinued, so MattressFirm gave me 2 similar pillows…read morefor free after having returned the original ones. After working with the district manager, he was able to make things right and offer better compensation for lost time and inconvenience. I felt, in the end, everybody really tried to make things right after everything that happened, and I truly want to believe they mean well and that things like this wouldn't happen again. I feel more confident in their resolutions, but only time will tell if something like this may happen again. If it does, however, I know the company will be there to try to make it right. My advice? Feel free to use them (they ARE friendly and truly want to help), but maybe not if you're on a time crunch. I am moving, and I had ordered a bed and several accessories (several thousands of dollars in purchases) on the 9th of August and was told it would arrive the 18th of August (just a few days before school begins for me, which was perfect). Well, the 18th rolls around and we haven't heard a word from MattressFirm, so we reach out. Turns out they made a mistake in the shipment of the bed and wouldn't have it to me until the 23rd. This move had been a huge hassle to begin with, and this has just made everything that much more of a trainwreck. The I had to call family to wait around for the bed at my apartment because I would be in class by that point and unable to intercept the delivery. For the hassle they caused, I was only offered a cheap mattress and frame to use in the interim (calling it a "bed" would be laughable). They tried to make it sound like they were doing me a favor in providing this, despite how cheap it is. I was better off getting an inflatable mattress to use from Meijer. After all this, I call them back a few days after my mattress had been delivered (they said they'd have their manager reach out to me, but he never did), and yet I'm still getting all these emails saying "you didn't rate us yet!", so I submitted one saying I wasn't satisfied, and I got a call from another manager from a different store. On top of all this, two pillows I ordered were supposedly coming from the manufacturer and have apparently been "in-transit" for almost a month now. He offered to refund the price of the pillows (about $200) and an additional small refund for the inconvenience (another $200). Considering the price we've doled out for everything (over $4,000) and having to have gone without almost all of it for almost 2 weeks now, I could hardly call this a professional business setting. I understand some of the staff I dealt with seem to be trying, but just "trying" does not make a company an excellent business establishment. I cannot in good faith recommend this company, and will be telling my friends and acquaintances to avoid using Mattress Firm going forward.

Haven't slept this good in over 20 years . A custom fresh…read morenew built mattress at really good pricing with outstanding warranty

I haven't had a new mattress in 20 years, and I was sooo sick of how my POS one I got off…read morecraigslist was behaving. What I didn't realize is the mattress game has totally changed. There's soooo many to pick from, from so many options. I was getting pissed and overwhelmed. I checked out every store in Rockford, even Ikea (their mattresses are really really firm, if you like that). I looked at and watched videos on all the bed in a box brands on the interwebs, but the artificial reviews got annoying. I went here since they are local, made with quality materials. I was impressed, thought all their beds were comfortable, but had filling support. I got the Easy Rest, I have owned it for almost a month, and it's been a vast improvement over what I have been sleeping in. Really cheap delivery and removal of mattress ($40). Also, shopping was hassle free. I hate hovering sales people, makes me nervous. You won't get that here. The sales lady was really informed, and leaves you alone to test out. I am so happy with my mattress! I haven't slept this good in sooooo long. It's like sleeping in a supportive cloud!

I stopped at Slumberland to look at sofas. I had already looked at several other stores without…read morefinding exactly what I wanted. This store happened to have the style and size I was looking for. As my husband and I are not able to lift, I requested delivery which our salesman discounted since it was just one piece. The delivery was made on time and the delivery guys (3) were so nice and personable, loved them. We have bought from this store before and definitely will again.

I purchased a warranty from Slumberland Furniture after being told it would fully protect the…read morefurniture I bought. Fast forward a year and a half later, and when an issue came up with my recliner, I quickly learned that warranty means absolutely nothing. First, I called the store and was bounced to corporate. Corporate then sent me to Ashley Furniture Industries, who then pushed me off to a third-party repair company they farm their warranty work out to. That company scheduled an appointment and told me I had to be available between 9:00 AM and 2:30 PM and keep in mind I scheduled it four weeks out. At 1:30 PM, they called to say they were running 30 minutes late. Now, 45 minutes after the latest promised arrival time, they still haven't shown up. When I contacted Slumberland, all I got was an apology and "we've never heard this before." That response is unacceptable when YOU are the company selling the warranty and taking customers' money. The reality is Slumberland is making a profit off these warranties while outsourcing the responsibility to a garbage third-party company based out of Florida that clearly has no respect for customers' time. My advice: don't just walk away from the warranty -- run away from it. And honestly, think twice about doing business with Slumberland as a whole if they refuse to stand behind the companies they choose to partner with.

Purchased a new mattress and adjustable frame. Salesman was knowledgeable and friendly. Nice to…read morehave payment options. The delivery guys were awesome. They were both kind, considerate and patient. Where I get most of my furniture.

Went in today to look at Tempurpedic Mattresses and a Sofa. Not so much as a Hello . Walked through…read morethe store for 15 minutes and headed out. Three employees sitting in chairs near the exit and nothing . That's really too bad. I have been a customer for over two decade's. Benson Stone it is .

Isaac and Carlos were very professional. Installation was…read moresmooth and we are happy with the service. Now to try this new dishwasher!

OUTSTANDING......ABT ELECTRONICS My 92-year-old mother's TV…read morewas no longer working. My mother is severely disabled and cannot leave the house unassisted. I called ABT and spoke with Lou (his direct # 847-954-4140). I did some research before I called and liked the Samsung 55." 4K NEO QLED, originally $1,297.99, on sale for $897.99. Lou stated, "They had a sale starting tomorrow (Saturday) and that he could sell it to me for $651.00." Great! Lou said he could have it delivered next Tuesday. I explained my mother's situation and asked if it could be delivered tomorrow, on Saturday. Lou said, "I'll make it happen." Now that is exceptional customer service! Josh Hoffman was the technician who delivered and set up my mother's new Samsung TV. Josh programmed the Xfinity remote to the new TV, and my mother accidentally hit something that made the TV verbally announce everything she did. Josh asked if she wanted that, and my mother said no. Josh was quick-witted and a comedian; he had my mother laughing. You certainly can tell when an employee loves their job! THANK YOU SO MUCH, LOU AND JOSH, FOR MAKING THIS PURCHASE GO SO SMOOTHLY AND ENJOYABLE FOR MOM!