I know it is always easy to criticize customer service, but rarely do people take the time to…read morecompliment it. Our experience was somewhat unique and the crew at Kingston MM: Jake, JoAnne, Chris & Matthew bent over backwards to accommodate me. Our mother is quite ill and needed a better mattress for spending long hours in bed. After pitching me the perfect choice it came to the attention of a new employee that they in fact did not have it in stock, lesson learned I suspect. When someone needs something yesterday, don't sell them something that can't be here till next week. Instead of sending me off empty handed we settled on a compromise hoping it would work. It did not. I contacted them, they got it sent from Ottawa and the exchange took place. We live on an island, getting on and off, timing when Mom would not be in the bed, would be almost impossible. The solution bring the replacement back to the house, do the switch when she was up in the wheelchair, and change them out then. This is not the store policy, and frankly should not be, but our situation required some compassionate compromise and it was delivered in spades. Since Covid, the whole service industry has been thrown in a tail spin. Staff shortages, lack of experience, the list goes on. The end result has been overall poor customer service everywhere, with the expectation that we the customer pay more for it and accept it. For us, in a time when good old customer service was needed, we got it! I can't thank the team at Kingston Mattress Mart enough. It has not been an easy 6 weeks and it won't get easier, but at least we know that Mom can sleep comfortably. Thanks again for your efforts.

I purchased a mattress and bedframe for our guestroom from the Kingston store. The sales person…read morewas very helpful, asking us several questions so that he can better understand our needs. He then suggested several options at various price ranges. Our only disappointment was with the delivery. The driver was rude and appeared to be in a rush, resulting in damage to our mattress. Once I brought this to the attention of the store manager the problem was immediately rectified, and the mattress was exchanged. The manager and new delivery team were amazing to work with. I would highly recommend Mattress Mart as they have a wide selection of great quality merchandise, with great sales & after-sales personnel.

My wife and I went to the Watertown, NY store to purchase an adjustable bed. The salesman,…read moreWilliam, was very informative and helpful. We came from Malone and they had an instant comfort king size bed on the floor that we liked. He mentioned that they had just gotten that particular model and did not have it in stock. He called the Syracuse location, they said that they had one and would send them their model, consequently, selling us their floor display. William and his other associate disassembled the bed, packaged it and helped load it into my truck. William also made us feel comfortable with our decision and will definitely recommend your store to our friends and family

Ordered a purple harmony pillow on may 16. It's July 13th and still don't have it. they will not…read moregive me a refund. More than 2 months of waiting for a pillow. They do not have a great system, even when they are months late they still will keep your money and tell you, you aren't getting a refund. Crazy work.

Mattress Express is the best place to purchase any of your mattress needs I do believe that the…read morestore in Pulaski is now in Oswego Go there and speak to Gabe he will hook you up with a great deal on one of their 12 name brand mattresses

From the owner: Looking for mattresses in Pulaski? Come in and let us help! We carry all of the top brands from…read moreluxury to budget, so you'll walk out with a sleep solution guaranteed.

Go find somewhere else to buy a mattress. We bought a Serra IComfort from them for $2000.00…read moredollars. The one side of the mattress collapsed and they refused to do anything. The inspector that came out said the mattress had broken down. No a very reliable company to deal with. C. Ross

In the market for a good priced mattress with a 10 year warranty and found exactly what we needed…read more Very friendly staff, knowledgeable and quality product. I would highly recommend checking out this mattress store before you buy anywhere!

Your money goes further at Sleeping Giant! What would only get us a basic model at other mattress…read morestores - got us so much more here! Great selection and service. No pressure shopping.

It's not the appliance, you can get those anywhere. It's the customer service. Excellent!!…read more AAAA++++

Service was awesome and so was price. Staff took all the time we needed to have our questions…read moreanswered. Took our order and items we ordered were delivered much sooner than expected -- a real bonus these days. We would certainly visit them again when shopping for new appliances.

Was very impressed with the service at the Kingston location, Ryan was especially helpful and…read moreanswered all of our questions, we also got our product in less then a week! Highly recommend!,

Ordered my couch beginning of October and they told me guaranteed in by the end of October but due…read moreto protocol they have to tell me mid November, well not they are telling me they have NO IDEA when it will be in and that "hopefully it will be in by Christmas!? Spend your money somewhere you won't be waiting months for your couch!

I think one of the main reasons why this furniture store is so successful, is because it is…read morebasically the only one of its kind within the area; save for Raymour & Flanigan but they are expensive as fuck. We've picked up a couple good quality pieces here including a bedroom set which was substantially cheaper than it was listed online. The salesmen are flexible with their pricing and typically won't bother you too much, though sometimes you do have to ask for space (but it's their job so you really can't get pissy about it). They offer tons of tacky military decor if you're into that... you know, like the pictures of the soldiers with angel wings attached to them as they're saving a child from a burning building along with even more cringeworthy quotes and pictures like that. But you know what? People must be buying these horrendous pieces otherwise they wouldn't be up for sale. Customer service is pretty wack. We had to contact Ruby multiple times before she finally got back to us regarding a crack in our bed frame. I should add though that she was eventually helpful and did replace it without too much fuss. Delivery is free which is awesome but don't listen to the time frame that they give you because it is never accurate. We had a couch delivered at 5pm when we were told to expect it around 1pm.

I bought a sofa from this company it wasn't in stock waited 3 weeks for it, got delivered & as soon…read moreas the delivery personnel left I noticed damage on the side near the back, I called the store ( this was within 10 minutes of the guys leaving), it took over a week for them to offer me anything for the damage, there 1st option they would come get the sofa, send it back to manufacturer asked how long all that would take 3 to 4 weeks, I asked if there wasn't anything else they could do for me, took another week to get back to me the 2nd option was get reimbursed $150.00, ( the sofa with delivery charges, taxes, & their white glove charge for putting item together came to &1,176.12) and all they wanted to refund was $150.00 in the end I did accept that offer wasn't going to get anything any better. There are 2 things that stick out to me in all of this is: I immediately notified the store within minutes of delivery of damages & 2nd: Shaun Massey not once reached out to me in a phone call or a text. Customer service means everything to me when shopping in any establishment & that does not exist here, this is the 2nd purchase I have made here, but there will not be a 3rd

I find it very difficult to shop for "big ticket" items, but I was very happy with my experience at…read moreMetro Mattress. They have a wonderful selection, ranging from working class to luxury models. Mike was awesome! Very knowledgeable, and not too pushy. After almost falling asleep on one of the models we finally decided on a mattress (mind you, getting me to make a decision is borderline impossible)... But he was very patient and helpful. I would definitely recommend this store to anyone looking to buy a new mattress or bed set

I walked into the store located in Watertown, NY looking for a twin mattress for my son. I was not…read morelooking to spend more than $100 for a little mattress that will need replaced in a couple years. I walked into the store and was greeted by a rough looking man who asked me how I was doing and what he could help me with. I proceeded to tell him and he said "all we sell here is high quality mattresses that last. What you want is something cheap and the lowest ill go os $240 on a twin". I told him that im not looking to spend that much. He then asked me if me and my wife had smart phones in which I said yes. Then he said "what's your monthly bill about $150"? I said "give or take". He then said "so your willing to spend more on your cell phone bill than on a decent mattress for your child"? That pissed me off! I told him that my phone helps me keep my job and the phone company is the reason it's that expensive. He then said "well I can't do anything for you but thanks for stopping by". Pissed off and insulted, I left and advise EVERYONE TO STAY AWAY FROM THIS STORE!!! Absolutely no professionalism at metro mattress and if your not willing to spend a lot of money then they don't care about your business!