DO NOT give this company your money…read more Purchased a mattress and within 3 months one side "broke." The structure of the mattress caved and one side is just unusable. "10 year warranty" the employee assured me. After following protocol with pictures and documentation I was told "it's not there yet." As in IT IS NOT BROKEN ENOUGH. Not only that but I had to repeatedly call to even get denied the warranty. I've used this company in my the past but never again. I will make it my mission to tell everyone I know just as much.

Bottom line: Don't buy from these guys! I wish I had read and heeded the reviews before I bought…read more The sales guy was nice enough, but the main delivery guy was lazy, rude, threatened and tried to intimidate me and was generally absolutely awful. When I made my purchase, I told the sales guy I'd buy the new bed if his delivery guys would move my current bed up stairs to my guest bedroom. The main delivery guy said he didn't care what the sales guy said, my old bed was too heavy for him to carry. My old bed weighed much less than the new one and this guy was 6" taller than me, almost 1/3 my age and had a helper. I'm 65 years old and ended up carrying the old bed up the stairs by myself. After unloading and delivering the new bed, they loaded it back on the truck and left; technically, stealing my property. After the truck left my home, the sails guy tried to call the truck driver to arrange alternate delivery. The truck driver ignored the sales guys calls..ended up taking my property back to Louisiana. The sales guy arranged to have it re-delivered, but when the truck driver made it back to Hattiesburg, he only brought the frame and not the mattress. A second re-delivery attempt was made. This time they had the bed and mattress, but did not re-deliver my sheets and mattress pad. PLUS, I had to pay $60 cash for the free delivery I was promised, since I refused to allow the guy that tried to intimidate me back on my property. The sales guy said he would bring my sheets and mattress pad by after work...but failed to do so.. I paid for them, but still do not have them. As a result, of all this, I ended up sleeping on the floor for a week.

Whoever is running this company has no clue how to run a business! They sure know how to sell you…read morefurniture, they just can't follow thru and get it delivered to the customer in a timely manner. My first purchase was from their store in Nashville, but they couldn't get the bedroom set delivered by the time they promised. We needed a bed to sleep on at our apartment and they failed us. I ended up canceling the order and purchased the same bedroom set from American Freight and had it delivered the next day. I swore I would never buy anything from this company again, but my mattress at our main residence in Hattiesburg was getting old and needed to be replaced. I purchased their top of the line Sealy Posturepedic Plus on Sept. 22nd. Delivery was scheduled for October 4th, but was changed to October 16th. It shouldn't take a company 3 1/2 weeks to deliver one mattress to a customer. I'm waiting to hear from the store in Hattiesburg as to why my delivery date was changed. Needless to say, I'm on the verge of canceling the order and purchasing the mattress from another company that can actually deliver it in a timely manner. I highly recommend not purchasing from any Ashley store owned by Dufresne Spencer Group!

***DO NOT USE ASHLEY HOMESTORE*** My wife and I have had…read morenothing but trouble with this company since day 1 of our furniture order. To preface this, both of us have worked with the public all our lives, her in a pharmacy, as a Tech, and now as a nurse. I've worked in fast food, restaurants, convenience stores / gas stations, a service repair company, and now in banking. We both fully understand how difficult people can be and so we always try and be understanding when mistakes are made. I wish this was the case for Ashley Homestore. Our issues started day 1 when we went into an Ashley Homestore location to purchase a specific 3-piece sectional couch and an oversized swivel chair. Our sales rep that we worked with was young and new but we wanted to give him the sale. We told them we would be making a $300 down-payment on the order. Due to a mistake on his part, our $300 was essentially lost in limbo for a few days. B/c of this we had to wait over an hour in the store to get everything situated and we finally left with the caveat of, "if this doesn't turn up you'll have to come back in and make the payment again." Of course this would be annoying for anyone but we assured him that it was ok and that everyone makes mistakes (b/c they do). While in the store we asked if not having a specific move-in date yet for our new apt was going to be a problem, and we were assured that it wouldn't cause any issues as they could hold the order for several months if necessary. Flash forward a week and I'm now receiving an endless stream of text messages daily asking to set up my delivery to which I ignored for a few days, but I eventually called the sales rep directly and asked if we needed to go ahead and set an arbitrary date for the delivery. He asked his manager and they agreed that it would be best to set a date slightly earlier than when we thought we'd move to make sure we would receive everything on time. We originally made this order in the beginning of August, I set the delivery date for August 31st. About 5 days out from the 31st we finally got our actual move-in date, so I called a rep and had them update the delivery date to 09/13 and at no point were we informed that they didn't yet have our order. Fast forward again to this week, the week of our move, I received a call on Tuesday 09/10 informing me that my couch had not been received by their distribution center due to an error on their part. I was flustered but asked if my chair had been received and if I would still be receiving it on the delivery date, to which I was given an affirmative. After this I called the sales rep I originally dealt with and informed him of what was going on. He told me that he saw that there were 2 out of the 3 pieces of my couch in their warehouse as well as my chair and that they could get those delivered on 09/13 but that we didn't have a date yet for the 3rd piece. The next day on 09/11, I received a text message with an invoice for what would be delivered on 09/13, this invoice did not include my Oversized chair. I called the sales rep again and asked what was going on, he got with his manager who informed me that apparently my oversized chair was also delayed along with the 3rd piece of my sectional. I called their customer service rep line and asked to speak to someone in charge (which I hate doing but at this point I haven't received a single consistent answer from anyone in the company). The rep transfers me to their "escalations dept" and I am placed on hold for over an hour. I hang up and call the service reps back and informed them politely that I would like a direct line to Escalations. She works with me and gets me through to one after another 20 min of waiting, and I once again have to explain the situation to yet another person. The agent tells me she will call me back later that night, and I receive the call about 8pm. She informs me that I will be receiving 2 out of the 3 pieces of my sectional on friday and that she negotiated a $270 credit to go towards the acct for the troubles. She also confirmed that the remaining piece of the sectional and the oversized chair would be arriving in the warehouse on 09/17. This morning, 09/12 I receive yet another automatic text asking to confirm my delivery, it connects me to a service agent and I go over the confirmation with her. During this she lets it slip that we should receive a call on 09/25 to schedule our delivery of the remaining items, more inconsistent info. I would like to clarify that the individuals that have worked with me have been very nice and helpful, my issue is not with any individual employee, it is with the company as a whole. If I wouldn't have called and asked, I wouldn't be getting any of this info and no compensation for the inconvenience this is causing me and my wife.

Buyer Beware!!! I bought two recliners from Miskelly's Hattiesburg. Though the floor model's…read morefootrest lever was tight, I could use it, or I would not have bought them. With the new ones delivered, I could not get it to budge. I am a handicapped elderly woman and had to struggle to get out of the chair. I live alone, so that was disturbing. When I protested to being charged $200 for the delivery fee, the assistant manager would not consider it, and even jabbed me when he said their delivery men were paid well. I later talked with the manager who agreed to give me some money back, but the letter I requested did not include anything on delivery charges, so I don't know what Miskelly is doing. I am posting this so no one else will have such an unnecessarily upsetting experience.

The only place in Mississippi I'd buy furniture. Bought furniture at Ashley's in Hattiesburg, got…read moreharassed and the piece was delivered broken. Went to miskelly, had a wonderful experience with Eric and Justin.

The worst furniture store in America! When my mother had my father to pick up the furniture, no one…read moreat the store knew anything about the furniture that was paid for. After showing a receipt, my father was then told that they did not have the furniture my mother paid for 2.5 hrs earlier. After hearing about this my mother called inquiring about the furniture only to receive a rude response from the owner who proceeded to ask if she wanted to come and run the store herself or if she wanted her money back. This guy definitely sounds like the scum of the earth that needs to be born again and filled with the love of Jesus. I would also suggest for him to watch Barney, because he obviously missed that era of life called learning to "mind your manners". The customer service experience of the entire store needs improvement!

The salesman or manager or whatever he is was rude and disrespectful. I would never purchase…read morefurniture at this store.