Very predatory practices-- do not do lay away or get their credit card!!! They will try to convince you you can make 50 dollar payments or something equally easy, and then there is a balloon payment where you end up paying 300 percent interest. I would steer very clear of doing business with them. read more

I got a Sleepy's by Sealy's memory foam plush mattress. Every step of it has been a disappointment- the website had wording about delivery and mattress removal, but neglected to include the information that the mattress would be sent via FedEx and mattress removal was not available. I got the mattress, let it inflate for three days, and after two and a half weeks it is noticeably worn out. I weigh about 180 lbs, the mattress does not support that much weight for sleeping. I will not shop at Mattress Firm again. I have in the past, but this time they sold a mattress that I will have to replace soon (from a business that values customers, unlike Mattress Firm). read more

One of the split king frames didn't work with the remote. The installer told me it was the batteries and he didn't have any. I replaced them myself and the bed still didn't work. I was able to connect to my phone but the remote still doesn't work and the bedframe randomly starts vibrating and it wont stop unless I unplug the bed. We also opted to switch two mattresses out. Mattress Firm refuses to accept returns or make exchanges at their store. They insist on sending out their third party sub contractor who showed up at my home to deliver in an unmarked delivery van and the workers were in plain street clothes. I asked one of the delivery installers if he worked for Mattress Firm and he replied "No, I get paid $150 a day by this guy to deliver". I was very uncomfortable as both sub contractors were very shady. In less than 24 hours my home was burglarized and I filed a police report. I'm not stating this was related to Mattress Firm but when I notified them that I wanted to exchange my mattresses and get my bedframe fixed, I explained that this must be delivered by an actual Mattress Firm employee, not the same sub contractor as this would be a conflict of interest under the circumstances. The manager (Daniel) agreed and stated that he would deliver the mattresses and do the exchange personally on 8/27. On 8/27, the same sub contractor arrived to my home. I tried contacting Daniel but no response until that evening that his manager advised against it. I asked him to have his manager contact me but he never did. Daniel sent me a text on 8/28 stating that his loss prevention department wont approve him , a Mattress Firm employee to deliver the mattresses as they are not insured or licensed. We agreed to do the exchange at their local warehouse this week. I contacted Daniel via text 9/11 to pick up 9/13 and he stated they sold my mattresses and aren't available until 9/24 read more

Mattress Firm El Con - Text from manager stating they arent licensed or insured to deliver furniture - Mattresses Near Me - Tucson, Arizona

Excellent products . High quality. Great prices. Jared was an outstanding sales agent. Helped me stay in my budget. read more

Mattress Firm El Con - Jared Swindon in front of a Sealy Hybrid Mattress and adjustable base. - Mattresses Near Me - Tucson, Arizona

Sarah was so sweet and accommodating because I came into the store right before closing and she helped me find the deal of a lifetime and even helped find more savings for my purchase I bought a $2000 beauty rest for less than a 1000 they were so polite and accommodating I truly wouldn't mind working here read more

Mattress Firm El Con - Sarah Bell who sold me the best mattress - Mattresses Near Me - Tucson, Arizona

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Me and my girl came in today to buy a new mattress. I was expecting to get pushed and harassed as I walked around. To my surprise the employee there was super helpful and not pushy at all. He walked us through what we wanted and recommended 3 that fit our price range and style. We even got a better deal on the mattress we wanted then we where expecting because he gave us more of a discount at check out. We went to there warehouse on Prince and I-10 and picked it up a few hours our purchase. This was the easiest time I have ever spent buying a mattress. Definitely recommend this location! read more

I got the sleep "wake-up call" recently. That's where science lays out the bare facts that in our stress-laden world, we need sleep more than ever and we continually find ways not to sleep. I recently rediscovered why a good night's sleep is so important to mending and nourishing our mind and body. My wife and I were craving a good night's sleep. We figured our mattress was old and that it might be a smart idea to look into a new one. Little did we know that by going to Mattress Firm, and meeting a "Sleep Expert," whose name is Wayne Bernknopf, that our lives would be changed. Wayne was great! We never felt pressured to buy. He just patiently gave us all the facts and then asked us to test all the mattresses. You know that moment when you put on the perfect pair of shoes as if they were custom-made for you? Like they were magical slippers and you couldn't believe how good they felt? That's exactly what it felt like the moment we hit that perfect mattress. Like it was custom-made for us. A good mattress is not cheap. But what is a good night's sleep worth when it's your mental and physical health at stake. Wayne really worked hard to get a great deal for us. Better yet, the real deal he gave us was getting our sleep back. That was worth its weight in gold. Now, for the last several months, we have sleeps like we did when we were kids. You know the ones that last eight hours straight and then you wake up and can't wait to get out into the day. I never thought I would say a mattress "saved our lives," but it did. I thank both Wayne and Mattress Firm for helping us get our sleep back, and our lives back. If you crave a good night's sleep again, visit Wayne. He'll "put you to sleep" and you'll thank him for it over and over again! read more

Jordan was truly wonderful and patient with us as we purchased a new bed for our home. We were unsure of what to expect as this was our first time at Mattress Firm. We were very happy with the experience and customer service we received and can't wait for the new mattress to be delivered! Would definitely recommend for a quality product and can see ourselves coming back to purchase additional beds in the future. Even splurged on a few pillows and we are extremely pleased walking out of there. Thanks Jordan ! read more

I don't like complicated things and I knew getting a mattress with a frame and box for what I can afford was going to be hard. I went to mattress firm not planning on even buying that day just looking but the sales associate Erick Ratliff really helped me out and got me everything I was looking for and with a good price! read more

Wayne really hooked us up with a great mattress. We let him know our price, what type of bed we like, and he showed us specific ones that met that criteria perfectly. I'm not sure if there's such thing as a mattress connoisseur, but he should be one! Make sure you ask for them to throw in some pillows! If you're spending hundreds of dollars on a mattress, you should get a free pillow! read more

From the moment I call them on the phone, to the moment I walked into the door they were extremely Pleasant to deal with, very straightforward, courteous and nice. I had the best experience in my life ever shopping here at the Mattress Firm at the El Con mall. They're the best ever and I would recommend them to any my friends if they ever wanted to buy a new mattress and bed set. They're the best in Tucson for mattresses. Thank you so much. It's really nice to be able to go to a mattress store and be able to find something that you are happy with satisfied with that's also in your price range and that's exactly what I found here at Mattress Firm El Con Mall thank you so much again. read more

OMG. I had to toss out my mattress, sheets, and pillows. So it was a sudden and unexpected expense and I was worried about pricing and delivery. I was very lucky that the type of mattress I wanted (memory foam) was on sale for half off. I saved a ton of money and I'll be sleeping on my new bed ASAP. Also, apparently all Mattress Firms participate in a local charity for foster children which is great. I will definitely refer all my friends to here. read more

Still have not been contacted by a manager. The sales person is the only one and she is unable to help bc she is the one that promised me delivery next day and a free mattress pad that was never sent! I want to return the entire bed. Miserable sleeping on it!!!! How can Mattress Firm just ignore me and not contact me?????????? read more

First of all, I got an amazing deal on a queen memory foam mattress in Tucson on Broadway and dodge on Feb. 28, 2018. Wayne connected with me on a personal level (me coming from having several back issues and challenges with sleeping) and recommended me immediately to a bed. I loved it. I went to try it's sister (the medium firm bed) and couldn't believe how great it felt. I actually almost fell asleep in it and he was totally cool with that! He even joked, "I'll wake you up before closing". Not only did I get a new INCREDIBLE bed for the biggest discounted price, I got a mattress protector with a discount and an expensive discounted pillow that is exactly what I need to sleep (it even smells like lavender....mmmmm). I got everything for such a wonderful price, and walked out the door not paying one penny until I was satisfied (they do run a credit check). Not only was Wayne helpful, he was fun, and even asked about some of my interests and just seemed like a really genuine guy. I appreciate all of his help and I could not recommend this place or salesman any more.I never felt uncomfortable or pressured and he answered my 100 questions about everything without judgement. 10/10 LOVED my experience and I cannot wait for my new bed to arrive!!! (: Thank you, Wayne. Disclaimer: I am a young, single woman who is just figuring out adulthood and never felt taken advantage of or pressured. I went in alone, and came out the happiest lady! This is an excellent location to try if you're nervous. (: read more

I always get a little uncomfortable buying things like mattresses, furniture, or anything that involves a salesperson because I don't want to be pushed or followed while I am looking around. We needed a new mattress and when we went into this Mattress Firm I didn't really know what to expect. Any negative expectations I had could not have been further from reality. Nick Gunn helped us and he was fantastic. It was obvious he was trying to help us find the right bed for us, and not trying to sell us the most expensive bed there. Not only was he very knowledgeable but he was just really nice and pleasant to work with. The guys who delivered our mattress were great too! This was our first time buying from Mattress Firm and it's where I will be referring anyone I know looking for a mattress. read more

We came and purchased a bed last night, everyone was fantastic with the explanations, descriptions and assistance. Came back today after seeing a bed that we wanted cheaper at another store. Paul price matched and made the transaction changes hassle free. I would easily recommend Mattress Firm to anyone. Thanks again! read more

This used to be a good business when I visited it last year; however, I didn't have a good experience when I went there last week. I left unsatisfied and decided to go to the other Mattress Firm on Speedway (next to Bookmans) and met with the sales person there, Wayne Bernknopf, and he was one of the nicest salespersons I ever met. He gave me the best deal on the bed. Very professional and cooperative. Thanks! read more

Went to Mattress Firm to purchase a bed we had seen at another store. The staff was very friendly and very patient as we tried out nearly every mattress in the store. They were super sweet with our little girl and even gave her a blanket so she could cozy up on a mattress! Their 0% financing and free delivery was great and their price match option allowed us to get the bed we wanted at a nearly $1600 savings! I would definitely recommend Paul and the team at the El Con store. read more

Worst purchase ever, and it's my fault! I listened to Brent about buying a mattress from outlet to save money. 1900. dollars later worst mattress and cant take it back. Salesman are pushy, sont but the coconut infused pillow worse 129. you will spend. read more

I received excellent customer service from Paul Tuohy while buying 2 mattresses -- my first time coming to Mattress Firm and I'm very impressed with how proactive the customer service is here. Paul has been very patient and helpful with me when I was determining the correct size I need for mattresses, and he went out of his way to locate the sizes I needed when they didn't have the size in-house. read more

My wife Vicki and I are in the process of buying a brand new house. We are buying new beds and mattresses because we are starting fresh. We stopped in to Mattress Firm at the El Con Mall location yesterday to check them out, All we can say is....WOW!!! what an amazing positive experience Vicki and I had! We have never been into Mattress Firm before and we were extremely happy with the outstanding customer service we experienced with James Lewis at this store!! We had the whole store to ourselves which made the whole experience very pleasant. Vicki and I bought a king and queen size mattresses along with covers and pillows, James was outstanding and gave us a huge discount and also allowed us to put down a very minimum amount to lock in sale price because until our mortgage loan goes through we cannot use credit so he really worked with us. We highly recommend going to see James at this location!! Thank you James! Geoff & Vicki Settles read more

Mattress Firm El Con - Mattresses Near Me - Tucson, Arizona

Purchased a $2500 extra long twin Tempurpedic mattress before the Covid19 Pandemic. The salesperson told me I could exchange it if not happy with it. I'm not happy with it so called to exchange and was told they weren't doing any deliveries but the exchange would still be good after they started again. Called today to ask about the exchange and was told it's their policy (Mattress Firm's) to charge a 20 percent restocking fee! The salesperson failed to mention it would cost me $500 to exchange the mattress I'm not liking! I had called twice and talked to two other people and was never told about a restocking fee. I would strongly recommend you not shop with this company. When I told the person on the phone today that the salesperson had not told me about the fee, his reply was that the salesperson had been fired and maybe that was why. This was not my first purchase, it was my 5th. But for sure, there won't be a 6th! I gave then one star because I couldn't give them 0 stars. read more