I have only come here looking for specific pieces I had in mind for what I need in my house. They…read morehave a wide variety of things, but none that I specifically needed. Someone did ask if I needed assistance when I came in and said they did not have anything that I was looking for (China hutch and an armoire). I looked around in case something popped out and needed to be mine, but nothing did.

The website says "Items that are damaged or non-functional when delivered are eligible for repair…read moreor exchange when reported to the store at the time of delivery or pickup." The items delivered to me were not functional because a portion of the order was not delivered. The team told me to convert into a platform bed instead of them paying the cost to send needed items.  When I called to return the store manager said " I was over my 30 day return time frame". I was not. I contacted the regional manager Jason O'Neal who has been nonresponsive. The excuse of "covid" was also given as to why items could not be returned. No team members at this site are wearing masks, there is no signage about Covid protocol or following of any basic Covid protocol in this store, likely because the state of Louisiana has lifted almost all Covid restrictions. I requested the items be refunded so I could use my credit account for items I can actually use. As this will affect my credit, if not honored I will have to pursue legal action against the company. It sucks that I now have to dedicate real time to this when the problem came from the American Freight side.

I have had nothing but a great experience at Jade! Jennifer helped with the design of our new home…read morein Chicago and went above and beyond to make sure all the furniture was perfect. I love shopping here and will be a return customer!

Many of our friends told us how great this little shop was so my wife dragged me in there to see…read morewhat all the fuss was about. While I was looking at the gadgets and water bottles she was looking at everything from jewelry to furniture. One of the girls asked me if I was looking for anything in particular and I told her we had been looking for some end tables for our bedroom for months and just could not find what we wanted. Within 15 minutes we had catalogs in front of us and multiple pieces that we liked. Ended up ordering a set for a great price and will have them delivered before Christmas. Note for the guys: Had been pulled into shopping in furniture stores multiple weekends which took away from guy time. If we had just gone here first I would have probably cut a few strokes off my game. Double thumbs up to the girls at Jade!!!!

Absolutely love Scandinavia, the selection of sofas and recliners is the best in the state!!!…read moreGregory is so helpful and informative.

This place was extremely wild. They have zero gravity chairs that massage every bit of your body…read more Incredible.....

I passed this furniture store last week and was intrigued by the name so when I was back on…read moreBarataria yesterday with a few extra minutes to spare, I stopped in. The owner, Candy was really nice and helpful. They had a large selection of dining room tables, sofas, chairs and bedroom sets. Most of it was large scale to fit modern suburban homes...not what works for my 19th century house. Candy suggested that I check out their website as she can order anything from a large selection of catalogs. Definitely a place to check out for personalized service.

Dealt with Candice thru email for 1 month straight and she always answered my emails and in timely…read morefashion. Once we were ready to pull the trigger it was almost too late but she was able to get my furniture in fast (OVERNIGHT) and even opened up store for us on a sunday, when they were supposed to be closed. Definitely goes beyond basic consumer service!!

Horrible Experience Overall!!…read more We purchased the top of the line bed from Temperpedic for just under $20,000.00. I woke up everyday with my shirt drenched because it was so hot. After 3 weeks and probably a dozen calls to try to get someone to look at it, I decided to return it. But they force you to keep it a month before they can even schedule a pickup. So finally they come out to pick up this bed that left me not rested and exhausted everyday. Having to get up and take a shower because I was drenched. When they come to pick it up and are walking down the stairs with the mattress, I notice a hole in the bottom of both mattresses that still have the film on it so the inept delivery people did not set it up correctly at all. I was not getting any heating or cooling that came with the bed because of the poor setup. So I call and expressed my extreme disappointment and ask for them to waive the $700 restocking fee because I had such a miserable experience with their products and their representatives. Basically I was told "oh well and I am stuck with the restocking". No attempt to pass me up the management chain to resolve my extreme dissatisfaction. I lost a month of my life due to being extremely tired all the time and hardly sleeping. The only bright spot in this whole experience was the sales person Craig. He was knowledgeable and good with people. He was great. I am definitely going to be reporting this to the Better Business Bureau and I am really tempted to sue them in small claims court. It is not the money as much as when you spend that much money on something the customer service should be much better. It is like eating at a really expensive restaurant but getting McDonalds customer service. And I still would be ok with discussing with management. Richard Borne (504) 258-4335 - Mobile

Omg! I love this store! The staff is so helpful - Tara is so sweet and full of laughs . When you…read morego, definitely look for Jody! He is so knowledgeable on all the products & patient. He took the time to let me test different models until I found kinda a mix that I liked. I ended up ordering the in a box bed. And the delivery was relatively quick for everything that's going on in the world. He made sure to check to see how I was enjoying it. I appreciate how the store truly values customers and isn't just pushing a sell. Mattresses are investments and I'd always choose to come to this store and staff from now on. You should do the same.

I stopped here to pick out tiles for a project. It's a pretty big store with many beautiful…read moreoptions. The prices were reasonable for flooring. They also have flooring that are special order. The clerks on the floor were courteous and very helpful. Ms. Carolyn checked me out and was very kind. I had a great shopping experience while there. I will return.

My experience with F & D surpassed my expectation…read more The store size , selection and activity level at noon was a bit overwhelming. If you do need a fair amount of assistance, try getting there at either a slower time or scheduling an appointment with a decorator. I had an appointment with Tamara Guffrey and she listened, to me and gave me her undivided attention. She is a very talented and experienced decorator, having worked uptown for years. The tile we selected matches my granite well at a price comparable to big box stores. Installation was quick and flawless. Her whole team, Judith, Miguel (installer) were great as well.

Came on the recommendation of a friend to see Lisa and MAN did she not disappoint! Was looking for…read morean affordable replacement couch for my 10 year old futon, and was able to find one under $400 with delivery and tax for a sleeper sofa. I cannot recommend this place enough, quality furniture cheaper than even FB marketplace right now. Highly recommend!! Go see Lisa!

I came in on a Saturday looking for a dresser. I have been several places looking for the perfect…read moreone. In the middle of the Saturday after Thanksgiving, I was the only customer in the store. I asked about sales, and Charlie says they don't do special sales. They had only about 10 dressers and nothing was set up like they were meant to go together. I'm looking for a dresser now, but may want a matching night stand in the future. I wasn't too impressed with the selection. I asked about a website and it evidently has not been updated in awhile and he didn't know how user friendly it was. I'm not sure if I will be back. There are just too many other options around.

I recently purchased a sofa from here and I love it. It's so comfortable, and they have hundreds of…read morefabric options. Their wood furniture looks really cool too, not like anything you'd find elsewhere in the city. I'll be back when I am ready to buy my dining set.