The best salesman "Cosmo" We had the best experience!! He is so knowledgeable and patient with helping us make our decision!!! I would recommend him to everyone who is looking for a new mattress!!! Thanks again read more

If I could leave zero I would. Spent over $8000 on two beds for them to half ass remove my old mattress, left it in the hall so I have no bed to sleep on until TWO DAYS from now. I don't have thousands of dollars to drop so this was a huge purchase for me and the delivery customer service is highly disappointing. I thought by buying a new bed I could at least have one to sleep in but I guess that's just too much too ask for. Also can't get a call back from delivery "manager", very poor management and customer care. They need to get a better delivery team because this just cost them a decent sale. I'll be going else where tonight to try to find a bed. Thanks for making my sleeping arrangements worse than they were before I made a purchase to improve them. (The sales associate who sold us the bed on the other hand is exceptional. This review does not reflect on him at all because he was the only helpful person I've encountered through this. Thank you to him, and him only.) read more

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Went in this store to buy a bed. I knew i wanted one of the foam ones but didn't know anything about them...Cosmo to the rescue. He was patient and knowledgeable. I wasn't ready to buy it yet but told him i would be back in a couple of weeks. I went back 2 weeks later and Doug was there...also a great salesman and very nice! I think a major part of getting good reviews is not just the product but the customer service also...these 2 men excelled at it!!!! I got my bed at a great price with EXCELLENT customer service and would recommend this particular store to anyone that needed a new bed. read more

I was impressed with the knowledge of Doug who listened to my needs and narrowed my search immediately. He was personable and put me at ease immediately. I quickly found the perfect match and it was delivered on time and with care. I'd highly recommend this store. read more

Scam. Order their "gold service" for drop off, replacement and haul away. My son was home and they dumped in hallway. YOU CANNOT get through to anyone when you call?????? You have to go on line, speak to a rep and have her put you on hold to tell you that she can't help you and to call back tomorrow. I don't know why I didn't check reviews before. I usually do. DO NOT USE THIS COMPANY. read more

Really hate to have to give such a poor review given my sales people were wonderful (they'd really were, went above and beyond) but Mattress Firm's customer service is awful and they do not stand by the products they sell. I paid over $2000 for what I thought was a quality product and ended up with a defective mattress that's not eligible for warranty replacement. According to mattress firm, the manufacturer warranty guidelines require 1.5 inches of visible depression in the mattress and then and only then will the mattress be considered for replacement. No pressure, no laying on it, just photos to show. Given that my issue is with the springs underneath said pillow top, I'm out of luck. How do you have a warranty process that doesn't actually account for real defects? I weigh all of 125 lbs, don't even sleep at home every night because I travel often and I've somehow worn a gulley in my side of the bed that I roll into. In one year. My back hurts, the mattress is junk, but because there is only 1.25 inches of visible depression in the pillow top (which isn't even the issue), I'm out of luck. Their "concession" to me after denying the warranty claim, was a 15% off coupon with a ton of restrictions (including the mattress I purchased) so I can give them more money. This is extremely disappointing and they are not at all interested in making things right. read more

NOT CUSTOMER FRIENDLY AT ALL. I live in Mt Laurel and has been to this place several times with my friends. Each time I see different staff and to my surprise all of them share very common features.. dis-respect full, sarcastic and un-interested. They make you rush into a decision with dirty sales techniques or make you feel bad if you decide not to buy anything. read more

Great great store. Had Doug as our salesman and he was very honest and very knowledgeable. Great store and awesome prices. Delivery could not have been better. Two of the nicest guys also very professional and knowledgeable. I Would highly recommend this store to anyone. read more

Had a great experiencing purchasing a memory foam mattress. The gentleman Cosmo was very friendly and super helpful. Excellent customer service and gave me a great deal. I would come in on a day that he is working! read more

NOT FAMILY FRIENDLY! We went in looking for 2 beds, the male employee did not acknowledge us. A young woman came in a few minutes later and he was all over her. He chatted her up at his desk and then yelled at my kids, who were giggling and trying out the beds (but not in a disrespectful way, keeping their feet on the pad at the bottom). It ruined my family's night. I will be making my experience know via google groups, Facebook and Twitter. read more

Don't be fooled my the TV commercials the associates at Sleepys are sales associates not mattress professionals. I purchased am I Comfort mattress and it is the worst mattress every. I have not slept in weeks except on my coach. I paid 2300 for this mattress and they will not return it. They delivered me the wrong mattress. I have been back into the store several times to tell Vee, my sales person and she didn't want to help me at all. Matter of fact, she called the police on me because I told her my husband is a police officer in Camden and I was worried about his safety on the streets having no sleep. Customer service is no help either. I posted on Facebook to receive a call back and they never called. By FAR this is the worst customer service I have ever received. I was an existing customer of Sleeps but will never buy so much as a pillow from them!! Don't be fooled go to Raymore and Flannigan the prices are cheaper and have much better service!! read more

Go anywhere else! Delivery scheduled, get a call telling me they won't be there until 6:15 (actually nice that they called to tell me that so I wasn't waiting) HOWEVER, they show up 45 minutes earlier, they didn't call to let me know and I didn't have anyone home since they told me they won't be there until 6:15. Called the store and basically the salesman told me oh well, I put in a ticket for you, but your not getting your bed today. What a joke, seriously go anywhere else. read more

While the sales staff seemed friendly they lied about the delivery date which was crucial to us. We waited the six hours (between 8am - 2pm as directed). When I called they said I wonder why. I said I saw them write my name and number on the order so that wasn't the reason. Then they said maybe it was the weather, and I countered there were no weather problems today. They said they would look into it and call me back. They never did. My daughter then called the warehouse and they said they had the wrong number. Another lie. It was right there on our order. No one would take responsibility and there still is no confirmed delivery date. They only want your money. Larry B. read more

back again and great service again! I am amazed again with the service i got. so i did a review a few months ago about my 5 star service. So i decided to buy 3 new beds for my shore home. Of course i wanted to deal with my original sales person Cosmo. so when i entered he was busy with a customer. He greeted me and i had told him i will wait since he is busy. He introduced the sales lady there to me. She was just like Cosmo. So informative and i ultimately purchased 4 beds. 1 king and 3 queens. The sales lady got a great deal for me after working with the manager Cosmo at the store. Both Cosmo and Ve were awesome. Not pushy at all. If you live anywhere clise to MT. LAUREL make sure to stop in here. Thank you Ve and Cosmo!! read more