Chris was great! Easy to work with and helped me find what I needed. He was fast and efficient and helped me load the mattress in my car. Great store and great service! read more

SERVICE! Chris S was a great salesman, knowledgeable, patient and professional. Chris LISTENED! 3 queen matress and box springs sets later we recommend Chris. read more

Looking for mattress, and this is the perfect place for comfortable sleep, thanks Nickolaos very nice guy.

We had such a pleasant experience at Mattress Firm and our associate, Nico. Nico is very knowledgeable with the high selection of products offered. He offered several options to our needs and directed us to the perfect bed. We highly recommend Mattress Firm and Nico read more

Needed multiple mattresses and frames for house. Nico was very helpful, knowledgeable and friendly to deal with. We'll be back for sure for the other bedrooms too. read more

Nicko was a pleasure to work with from our initial conversation on phone to in person store visit. Nicko was attentive to our needs and took the time to walk through the buying process. I highly recommend you talk to Nicko for your next mattress purchase. read more

Sleepy's in Rio Grand, NJ is where you should go to get your mattress. Bill Amos, the manager there, is the best you can ask for. He will do what he can to help you and gives you the best possible deal. He helped me so much with my "situation" and I cannot thank him enough. read more

Judi is awesome! So helpful, no heavy sales pitch, just great Q&A to help me make and educated decision. Highly recommend this store.

Sleepy's in Rio Grande, NJ is doing the old bait and switch move. Would be nice if somebody could investigate. My story is recently my wife and i went to sleepy's during their President's Day sale to purchase a bed. We found one we liked and put some money down for a layaway to be able to keep the sales price. We decided to have the bed delivered to the store for us to pick up. We asked Tom when he gets deliveries so that we can plan ahead. Tom said he gets deliveries on Mondays and Fridays he added that if we gave him a few days notice of our last payment, he would be sure to have our item in stock for us to pick up. When my wife went back the following Friday, to put more money down, she asked Tom if he could have the bed ready for pickup by Tuesday, he said sure, she asked again about having it ready by Tuesday, yeah sure no problem, he said. We came back Tuesday like we said to pay off and pick up the bed, he say's oh I'm sorry I can't order the bed till its paid in full. Ok so why didn't you say this last Friday. He then says its store policy. Later I read on the back of the invoice and it states only that the balance must be paid by cash or credit card. It doesn't say anything about the balance having to be paid in full before they can order it. So he goes and submits our order, the soonest he can get our bed is by Friday. We leave the store very upset, not only empty handed, but we also planned the pick up of our new bed on the same day as our city's trash day so we had already threw out our old bed and had to sleep a few nights on the floor. After careful consideration we decided to call tom and cancel our order. He apologies for the miscommunication and offers two $100 memory foam pillows that I really liked, and free delivery. Well, my wife comes home the next day with the pillows and after opening them, they are not the pillows that were promised. They weren't even memory foam. So now, I'm very upset two wrongs and I haven't even got my bed yet. So, I decide to call and talk to Tom. I tell him what is going on these are not the pillows I wanted and never even seen them before. He goes on to tell me they are $99 pillows gel latex, etc, and I cut him off to tell him I don't give a crap what they are made of, you lied to my wife for the second time, then he asks if he could call me back, he has a customer, I said ok well cancel my order and hung up. The next day Lynn (store manager) called me. She give me three options, one: bring back the pillows and exchange for the ones I wanted. Two: keep the pillows and get a free adjustable base. Three: cancel the order. I chose the free adjustable bed frame, and went against my first instinct of sticking to canceling my order. the bed was to be delivered on Friday and the electric bed frame sometime the following week. Friday comes the bed is delivered. The bed I bought is supposed to be compressed in a box and this bed was just loosely wrapped in plastic, like it just came from someone else's house. Later on I decide to call sleepy's about refunding my bed frame that I had originally paid for and never got, and didn't need since they are giving me a free electric bed frame. She said she can't cause of the $1000 electric bed frame. So, I look up this bed frame and find out they are giving them away free with the purchase of the exact same bed we bought. So, I got suckered again, and really I didn't even care about that. The frame that is free with the bed I purchased is just a heads up one for $700+, so I was gonna let the frame refund go if the legs and head went up, thinking she got me the $1000 one. I called sleepy's back and asked if the legs and head went up. She say's no just the head. I then demanded my refund again for the bed frame I paid for and she goes on to tell me about the $1000 bed frame and how she can't do it. I asked her about the free adjustable bed frame that comes free with the bed I purchased I seen online, and she had no answer, but said she would submit my refund right away. Four days go by, so I call sleepy's and Tom answers and I asked about the refund for my frame and he says call back Wednesday and talk to Lynn she would know more than him. Wednesday morning before I called I decided to measure the Mattress which is supposed to be a 13" sleep options cool gel foam mattress. They sent me the 11" version of my bed the $600 cheaper mattress. And probably would have wanted $300 to exchange it for the one I paid for, but i had enough and just want my refund and hopefully it'll be here this Tuesday. If they do there part. This is my first time buying a bed and can't believe what is going on, it is just really fishy, I checked my receipt the delivery guys invoice and everything matched up saying 13" and I still got the wrong mattress. Just think it was on purpose somebody got an extra $600 or maybe they were gonna try to make me pay $300 for exchange cause that's store policy. It isTuesday 3/12 and still no refund, just as I expected. read more

Sleepy's in Rio Grande, NJ is doing the old bait and switch move. Recently, my wife and I went to Sleepy's during their President's Day sale to purchase a bed. We found one we liked and put some money down for a layaway to be able to keep the sale price. We decided to have the bed delivered to the store for us to pick up. We asked ** when he gets the deliveries so that we can plan ahead. ** said he gets deliveries on Mondays and Fridays; he added that if we gave him a few days notice of our last payment, he would be sure to have our item in stock for us to pick up. When my wife went back the following Friday to put more money down, she asked ** if he could have the bed ready for pickup by Tuesday. He said, "Sure." She asked again about having it ready by Tuesday. He replied, "Yeah, sure. No problem." We came back Tuesday, like we said, to pay off and pick up the bed. He says, "Oh, I'm sorry. I can't order the bed until it's paid in full." He then says it's store policy. Later, I read on the back of the invoice and it states only that the balance must be paid by cash or credit card. It doesn't say anything about the balance having to be paid in full before they can order it. So he goes and submits our order; the soonest he can get our bed is by Friday. We left the store very upset and empty handed. Also, we planned the pick-up of our new bed on the same day as our city's trash day so we had already thrown out our old bed; we had to sleep a few nights on the floor. After careful consideration, we decided to call ** to cancel our order. He apologized for the miscommunication and offers two $100 memory foam pillows that I really liked with free delivery. My wife comes home the next day with the pillows. After opening them, they were not the pillows that were promised. They weren't even memory foam. So now, I'm very upset; two wrongs and I haven't even got my bed yet. I decided to call and talk to **. I told him, "What is going on? These are not the pillows I wanted, and I have never even seen them before." He goes on to tell me that they were $99 pillows with gel latex, etc. I cut him off to tell him that I don't give a crap what they are made of. Then he asks if he could call me back; he has a customer. I said okay, asked him to cancel my order and hung up. The next day ** (store manager) called me. She gave me three options: (1) bring back the pillows and exchange them for the ones I wanted; (2) keep the pillows and get a free adjustable base; and (3) cancel the order. I chose the free adjustable bed frame and went against my first instinct of sticking to canceling my order. The bed was to be delivered on Friday and the electric bed frame scheduled the following week. Friday comes, the bed is delivered. The bed I bought is supposed to be compressed in a box. This bed was just loosely wrapped in plastic, like it just came from someone else's house. Six days later, I measure it and it's only 11", not 13", which was what I paid for. I just want my refund. I had enough of this. It's just plan ridiculous. Three business days later, I still have no money, and I'm sleeping on a futon mattress on the floor. Please stop taking down our complaints. These are true complaints with pictures and witnesses. I'm letting everyone know that Sleepy's is bait and switching people and ripping them off. Buyers, beware. If you do buy a bed from them, make sure it's the exact same bed. From what I read, I am far from the first sucker! Hope my refund comes tomorrow, and I'm not waiting 18 days like the other guy. I need a bed and definitely not from Sleepy's. Sucks! I actually have to give them one star to post. If it was up to me, no star for you scammers. Your name should be Sleezy's! I wrote this review back in March and just noticed it was deleted so Sleezy's could have their five stars! Not on my watch! read more

Roc and Matt from Mattress Firm in Rio Grande we're very helpful and informative when it came to knowing their product. They answered all of our questions and made our shopping experience easy. Thank you guys for your help! If you're in the market for a new mattress go see Roc and Matt! read more

A while back I took my mom into Sleepy's in Rio Grande New Jersey. She needed a mattress so badly her back was killing her. We walked into the store and a man greeted us with a warm and friendly smile and welcomed us. My mom really did not want to get a mattress but I saw how hers was sagging and she was complaining of pains in the morning when she woke up. What impressed me the most was how genuinely concerned he was, he asked my Mom about and conditions she might have like arthritis, spinal stenosis, or disk problems and how did she sleep on her back, side or stomach? He then asked if she had ever been fitted for a bed, that's when I got really curious, he took her to a bed with some computer screens over it, he explained how this will make it easier than laying on 10 or 15 beds, and that it will narrow it down to a small amount of possible beds. After we did this he walked my Mom to about 3 or 4 beds, I had told him my mother was on social security, and he mention a saying his grand mother use to say "two things in life you never buy cheep, a pair of shoes and a mattress if your not in one your in the other" funny my mother heard of that too ! I am rambling hear... but a long story short we narrowed it down to 2 different beds one was about 300 dollars more then we planed to spend but my mother liked it so much, I told her I would help her out and she should get it, along with the proper pillow and mattress pad he had shown her. The whole experience was so enjoyable, and very informative, I teach sales for a big box store and asked him if he ever wanted to be a trainer, I would hire him in a heart beat (he told me in a previous job he was in teaching sales). Caring, knowledgeable, friendly and yes a great sense of humor :) If anyone in that area is looking for a bed, send them to see TOM, I think his last name was Peyton?! read more

I want to update a review I placed about a week or so ago about Sleepy's. At that time our frustration level was high but I am extremely happy to tell all of you that in the end, Sleepy's came through with flying colors. They addressed our issues and all parties involved were extremely professional/helpful and personable. I will absolutely recommend them at this point! read more

Must revise my original post to 5 stars! Recently, my past experience was reviewed by management and they exceeded my expectation! That was customer service "5 stars! " You have regained my trust and loyalty. Thank you, Bobby B read more

Did some research online prior to visiting the store. Signed up on the mattress firm website for promotional offers. I received a discount email for my first in store purchase. When I arrived at the store I mentioned the coupon and was told by the salesperson they would not honor the coupon. I ordered my new mattress from the parking lot via the toll free number. Received the extra discount and delivery next day. If you want to see your mattress visit the store and order later online read more

I must admit that so far I love my mattress but I am not overly thrilled at the idea of being deceived by my salesperson. I live in a mobile home community and the salesperson assured me several times that the delivery men would be able to take my old mattress to the community dumpster in the park for me but as it turns out they will only take it to the curb and no further. Upon inspection of the old mattress the delivery men also found an "unidentifiable speck" on the mattress so they refused to move the old mattress at all. They instead dropped the new mattress and box-spring in my living room and left me to deal with the removal of the old and the setup of the new. In summary I would have to say that this Sleepy's offers very comfortable mattresses just be prepared to give your old mattress a deep scrub before they come to move it otherwise your going to end up dropping $100 in delivery charges just to have two delivery men drop your mattress in the living room and take off. You are also going to want to make sure that you do not take your salesperson all too seriously otherwise you might just find yourself receiving promises that will not be kept. After contacting Sleepy's on March 10 as requested below I was told that I would be assigned a case specialist who would look into the matter. They have since not contacted me so I am guessing that they have decided not to address the matter after all. read more

Ordered a mattress & boxspring set that twice was delivered incorrectly. Want to give a big thumbs up to Lyn at the Rio Grande store & Tim, a regional manger in Sicklerville for making things right. They came through with flying colors from start to finish! read more

My experience over the years has been excellent with Sleepy's. I have bought 2 beds from this establishment, both times I bought a bed there from Tom Payton. I find Tom efficient, knowledgable, and devoted to helping the customer find what they need. He did not come with his agenda but, rather he listened to our needs and was terrific at quickly finding the kind of product we wanted. Tom is genuine, kind, and compassionate. My friend, who was buying the bed this time, has a disability and getting in and out of the beds was not easy. Tom was patient and helpful. Tom gave us our space to discuss our decision, and when we were ready to make the purchase it was quickly done. He was helpful in making sure all discounts were applied and gave us a few extra perks along the way. Tom has a wonderful personality and you feel comfortable dealing with him. We had several delivery dates to choose from and times as well, which allowed us to schedule a time that worked for us. On top of that Tom assured us if there were any issues, or problems to call him right away. I would not go to any other place, an amazing establishment and super salesperson! read more