Long-time High Pointers probably remember this building as home to Hollywood Video. Mattress Firm moved in, I believe, in 2014. Since that time, our family has purchased several mattresses and box springs from this store. You can find this Mattress Firm near the busy intersection of East/Westchester and North Main. Mike Landers has helped us out on multiple occasions. He is friendly and knowledgeable; a great salesman. His coworkers have been friendly and polite too. When I visited, we arrived around 10:30am on a Saturday (they open at 10am, Monday-Saturday; 12pm, Sunday) and the store wasn't busy. We were able to take our time and didn't feel rushed. My wife and I were shopping for a queen mattress similar to a Serta Hybrid we already have. After describing our current mattress and what we wanted in our next mattress, Mike steered us towards the Beautyrest Hybrid. A queen mattress ran $1,599.99, but was on sale for the price of a twin: $1,299.99. Not cheap. It also came with a free adjustable base (limited time offer). My fiancee was able to find our current Serta Hybrid on sale/clearance at Macy's for well under $1,000. Mike was willing to work with us to get the best price possible for our mattress and box spring. As we laid on the showroom mattress, Mike had us lay on both our backs and our sides. He explained many things about mattresses and how we should feel. He gave us a demo of the adjustable base and noted the pressure we felt in our lower backs as well as how we breathed. He also had us try other similar mattress types throughout the showroom from other brands such as Stears and Foster. In the end, we still liked the Beautyrest Hybrid the best. Beautyrest is a brand of Simmons Bedding Company which is a sister company of Serta. Admittedly, the germophobe in me felt a little uncomfortable using one of the store's pillows when testing out various mattresses around the showroom. The pillow did not have a pillowcase on it, but looked clean. I hope it was clean. Mattress Firm has a 120-night comfort guarantee, but that guarantee is subject to $99.99 return delivery fees and restocking fees of anywhere from 10-20%. They also have a 120-night low price guarantee. They'll beat any advertised price by 10% within 120 days of purchase, but exclusions (e.g. clearance items, promotions) apply. In the end, we did end up ordering another mattress from this store because Mike was willing to beat an advertised price we found online at Macy's. It was a queen firm Serta Hybrid with box spring for $1,079 before tax. Mike sold it to us for only $999 before tax with $49.99 delivery fee waived. What a deal. We saved at least $300 by choosing to shop at Mattress Firm in High Point. Thank you, Mike! I should note there was one hiccup in this particular mattress ordering experience. We placed our order on May 22nd and were given a delivery date of June 8th. We wanted the mattress to be delivered the same day we moved into our new apartment in Chapel Hill. However, and this is still unclear to me, Mattress Firm dropped the ball somewhere. They never delivered on the promised date (June 8th). The date was even printed on our invoice. We were told to expect a call or text from Mattress Firm the evening before the delivery day, but we never got anything. The morning of June 8th, still no contact. We had to contact Mattress Firm to find out what was going on. Our mattress delivery ended up getting delayed to June 12th. Luckily, we had an air mattress and ended up sleeping on it on the floor of our new apartment for the first four nights. It wasn't ideal, but I guess it could've been worse. The delivery itself was excellent. We were contacted by both Mike and one of the delivery guys the morning of June 12th with a specific 30-minute time window. The delivery guys showed up a few minutes early and found our apartment without our guidance. We didn't have to walk outside to show them the way or anything. In fact, when the first delivery guy knocked on our front door, he had already brought the box spring up with him (he carried them up multiple flights of stairs). After placing the box spring inside, he went back downstairs to help his coworker carry up the mattress. They were lightning quick and also careful. They wore disposable shoe covers when they were inside which was a nice touch. They also wore masks which is the smart and safe thing to do during the current COVID-19 pandemic (North Carolina is experiencing a surge in cases right now). Five-star delivery. And thanks again to Mike. Mattress Firm is fortunate to have him. read more

See all

I dont know if mattress is good because could not get passed delivery people. My appoint was 12:30 -2:30 I was told I would get call. Call came said they are on way to your house at 12:20 will be there in 10min I hit clock left work. When I got in car got call from driver we are at you house 4min later I told him I was on way as hard as I can. It take 25 min to get to my home that is why I ask for 3:00 appointment that I did not get. I was 5 min from home and this driver called and said you better be here in 5 mim or I'm leaving I said I trying give me 5 min. He said I got delivery to make and hung up. I got here and told store to tell them to get out of my yard and I will go somewhere else to buy. Then it took that driver 10min to get out of my driverway. Sales person was great Charles but you need control of delivery team and I save my tip. read more

Do not go here! Very unprofessional and underhanded sales representatives at this location. I recently had the displeasure of dealing with the location on North Main in High Point. The sales representative deliberately mislead and misinformed us during our visit about the return policies of Mattress Firm. I am very disappointed in the level of integrity and customer service that was exhibited during my visit. Buyer beware, shop somewhere else if you need a mattress and want to deal with someone honest and reputable read more

Susan Wilson is amazing! Her ability to find the perfect mattress for you is only matched by her attentive customer service. She thought of everything. After asking only a few questions, she found just what my mom needed. My mom had a tight deadline; she was expecting out of town guests in only a few days' time! The new mattress will be in place and the old one taken away in plenty of time. When I need to buy a mattress, I am going back to Susan and Mattress Firm. read more

We are really pleased with the customer service provided by Andrew Lindberg. It was Saturday evening when we went in to shop for bunk bed mattresses. Andrew was very informative and a great help to us. We ended up buying bunk bed mattresses and king size mattress (that we did not initially plan on getting) . He made sure that he price matched and took our word for it. He gave nice discounts and was very customer friendly. He went above and beyond to help us find the right mattresses. We highly recommend this store for everyone . read more

Great staff ....went out of their way to help my elderly parents......even waved their delivery cost !....so impressed I bought a new mattress as well.....Smart and efficient staff. read more