The service I received from the employees has been outstanding. I had to exchange a mattress and…read morepillows. They were extremely accommodating and now I have the perfect bedding .Their team is knowledgeable, friendly and the customer service is great.I highly recommend them!

The second we walked in we were greeted by the most outspoken and kind person Lamont. He showed us…read morewhat we asked to see and then spent over 10 minutes helping us find whats best for us, what we really wanted, and showing us different ways that we could afford to get it. He then sent us to John because he was in the middle of helping another customer and John helped us find a mattress in stock that was close enough to what we had picked previously but unfortunately they don't usually keep the higher end mattresses in stock. Normally ordering the mattress wouldn't be a problem but it was an emergency situation and we had to have one today! Either way we were able to find a perfect mattress and adjustable frame through progressive financing, tried for synchrony but didn't get it. Regardless.... Last minute we walked in, Lamont and John hooked us up within an hour and a half to two hours and we couldn't be happier. These guys are great!

BEST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! Tyler Arrington explained why this mattress is the…read moreBEST OF THE BEST. I have special needs and he knew exactly what I needed. Mattress arrives Friday as each mattress is custom made and the prices are very reasonable for high end mattress. LOOKING FOR A NEW MATTRESS ? GIVE THEM A TRY. YOU WONT REGRET IT. ORIGINAL MATTRESS FACTORY - 3719 Battleground Avenue Greensboro NC. 336-604-5656

We are super picky and couldn't really find a mattress we were thrilled about. Joanne was wonderful…read moreand so patient and sweet with our daughter. If you're looking for a mattress, I recommend starting here. Not a ton of options which is both a good and bad thing.

I LOVE the customer service here. Tara is now my personal salesperson. I initially bought a sleigh…read morebed which was delivered on the promised day and time. The delivery guys were professional and friendly, and they worked on installing the bed even though I had a 200 lb adjustable frame I bought from somewhere else. I was so relieved and appreciative. At one point, I had a problem with an order and Tara quickly resolved the issue. I also decided to buy the rest of the bedroom set that matches my sleigh bed and it will be delivered in a week or so. Tara always keeps me updated on the status of my delivery. Kimbrell's has some great furniture and staff, and Tara is an exemplary example of excellent customer service. She is thebomb.com!

Best prices and selection! Go to Kimbrell's first when considering a furniture purchase.read more

This store has great prices and lots of different beds to choose from. They have standard spring…read morebead to memory foam beds to hybrid beds with various kinds of firmness. I really enjoyed speaking with the associate at the store and we ended up buying a queen hybrid bed with the quilted top, we absolutely love our bed and will go back in the future. If we need another bed. Please check out this place when you're looking to purchase a bed.

I LOVE MY BED! Thanks to the assistance of Jason I was able to purchase a great bed. Jason made the…read morebuying process quick and painless. For a small fee he ensured my bed would be delivered same day. I greatly appreciate the quality of the mattress and the quality of service

We are doing a full-blown remodel of our kitchen with Marsh Cabinets. Our design consultant from…read moreMarsh (Joel) recommended Hart Appliance. We met with DJ and quickly found a good connection with our needs and mission statement. During our appliance process, DJ did not try to upsell us. The selections were awesome. We were delighted that Hart sends the product selections to the Marsh team where they integrate the selections into the plan. Seamless and stress-free. For those considering appliances: We ordered in late December and expect delivery in April. This requires planning and understanding.

Queen City in Greensboro used to be Hart Appliance, a locally owned appliance store for many years…read more Hart was always dependable, and their customer service was excellent. Not so with Queen City. They delivered a Whirlpool fridge to me that didn't cool. They kept saying to wait 24 hours--nothing. I kept getting tossed around from the Charlotte store, where Queen City is based to the Greensboro store, trying to resolve the issue, but it took six days to "resolve"--and by that I mean I cancelled the order altogether. Customer service would say they'd call me back but never did. Not one person apologized for the inconvenience to me or for their shoddy response to their defective product. I bought the same fridge at Lowe's and it hasn't given me a problem. Their customer service was top notch, too. DO NOT PURCHASE ANYTHING FROM QUEEN CITY.

This is the only bedding company that doesn't rip you off on a mattress. You can get many different…read moremattresses and all at a fraction of what you would pay anywhere else. Memory foam and all kinds of traditional mattresses. Paul Walker will make whatever you want. He also delivers. If you want to shop local thisnm is your place. I just bought a queen gel memory foam mattress for $350. It's beautiful and so comfortable.

very nice furniture. Well built and a nice showroom. Hopefully we will return to pick out some…read morechairs

My wife and I went there and found a Nichols and Stone round table and 4 chairs that we were very…read moreinterested in buying. We received a WRITTEN QUOTE from Debbie the salesperson. We were not sure what color we needed and we wanted to make sure we had the right color. So we went home and got the drawer that we needed to match to and went back a second time. Debbie was not there and there was no one to help us. But we found the color samples and checked other pieces for the color and decided what we wanted. My wife called back later in the week and wanted to place the order. Debbie said she had to "check the price". When she came back to the phone, she alleged that she had made a mistake, and the set would be about $859 higher than her written quote. Had we been given that price to start with, we would NEVER have considered the set. She then went to check with the Area Sales Manager to see what she could do, and could do nothing. We discussed it and decided to offer to split the difference in price and made that offer to Stickley. The Sales Manager refused to move at all. Needless to say, we did not buy the set. Basically, what we have here is the classic "bait and switch". I would never do business with such an unethical company and urge you all to stay away. The only reason I give them 1 star is that I cannot give them less. We wasted a lot of time and effort due to their shoddy business practices and/or incompetence.

Long-time High Pointers probably remember this building as home to Hollywood Video. Mattress Firm…read moremoved in, I believe, in 2014. Since that time, our family has purchased several mattresses and box springs from this store. You can find this Mattress Firm near the busy intersection of East/Westchester and North Main. Mike Landers has helped us out on multiple occasions. He is friendly and knowledgeable; a great salesman. His coworkers have been friendly and polite too. When I visited, we arrived around 10:30am on a Saturday (they open at 10am, Monday-Saturday; 12pm, Sunday) and the store wasn't busy. We were able to take our time and didn't feel rushed. My wife and I were shopping for a queen mattress similar to a Serta Hybrid we already have. After describing our current mattress and what we wanted in our next mattress, Mike steered us towards the Beautyrest Hybrid. A queen mattress ran $1,599.99, but was on sale for the price of a twin: $1,299.99. Not cheap. It also came with a free adjustable base (limited time offer). My fiancee was able to find our current Serta Hybrid on sale/clearance at Macy's for well under $1,000. Mike was willing to work with us to get the best price possible for our mattress and box spring. As we laid on the showroom mattress, Mike had us lay on both our backs and our sides. He explained many things about mattresses and how we should feel. He gave us a demo of the adjustable base and noted the pressure we felt in our lower backs as well as how we breathed. He also had us try other similar mattress types throughout the showroom from other brands such as Stears and Foster. In the end, we still liked the Beautyrest Hybrid the best. Beautyrest is a brand of Simmons Bedding Company which is a sister company of Serta. Admittedly, the germophobe in me felt a little uncomfortable using one of the store's pillows when testing out various mattresses around the showroom. The pillow did not have a pillowcase on it, but looked clean. I hope it was clean. Mattress Firm has a 120-night comfort guarantee, but that guarantee is subject to $99.99 return delivery fees and restocking fees of anywhere from 10-20%. They also have a 120-night low price guarantee. They'll beat any advertised price by 10% within 120 days of purchase, but exclusions (e.g. clearance items, promotions) apply. In the end, we did end up ordering another mattress from this store because Mike was willing to beat an advertised price we found online at Macy's. It was a queen firm Serta Hybrid with box spring for $1,079 before tax. Mike sold it to us for only $999 before tax with $49.99 delivery fee waived. What a deal. We saved at least $300 by choosing to shop at Mattress Firm in High Point. Thank you, Mike! I should note there was one hiccup in this particular mattress ordering experience. We placed our order on May 22nd and were given a delivery date of June 8th. We wanted the mattress to be delivered the same day we moved into our new apartment in Chapel Hill. However, and this is still unclear to me, Mattress Firm dropped the ball somewhere. They never delivered on the promised date (June 8th). The date was even printed on our invoice. We were told to expect a call or text from Mattress Firm the evening before the delivery day, but we never got anything. The morning of June 8th, still no contact. We had to contact Mattress Firm to find out what was going on. Our mattress delivery ended up getting delayed to June 12th. Luckily, we had an air mattress and ended up sleeping on it on the floor of our new apartment for the first four nights. It wasn't ideal, but I guess it could've been worse. The delivery itself was excellent. We were contacted by both Mike and one of the delivery guys the morning of June 12th with a specific 30-minute time window. The delivery guys showed up a few minutes early and found our apartment without our guidance. We didn't have to walk outside to show them the way or anything. In fact, when the first delivery guy knocked on our front door, he had already brought the box spring up with him (he carried them up multiple flights of stairs). After placing the box spring inside, he went back downstairs to help his coworker carry up the mattress. They were lightning quick and also careful. They wore disposable shoe covers when they were inside which was a nice touch. They also wore masks which is the smart and safe thing to do during the current COVID-19 pandemic (North Carolina is experiencing a surge in cases right now). Five-star delivery. And thanks again to Mike. Mattress Firm is fortunate to have him.

I dont know if mattress is good because could not get passed delivery people. My appoint was 12:30…read more-2:30 I was told I would get call. Call came said they are on way to your house at 12:20 will be there in 10min I hit clock left work. When I got in car got call from driver we are at you house 4min later I told him I was on way as hard as I can. It take 25 min to get to my home that is why I ask for 3:00 appointment that I did not get. I was 5 min from home and this driver called and said you better be here in 5 mim or I'm leaving I said I trying give me 5 min. He said I got delivery to make and hung up. I got here and told store to tell them to get out of my yard and I will go somewhere else to buy. Then it took that driver 10min to get out of my driverway. Sales person was great Charles but you need control of delivery team and I save my tip.