Great furniture, affordable prices and excellent delivery service. Incredible experience. We'll…read morebe back again soon.

Do NOT spend your hard earned money at HomeTrends! We spent $2000 on June 1, 2020, and was advised…read morewe were going to get our furniture no later than July 1st. I called on 6/18 just to see what was going on, and the salesperson who sold us the furniture claimed that Ashley changed the delivery date to 7/25/2020. I then contacted Ashley's distribution center and was advised HomeTrends can send their driver to pick up our furniture and we could have our furniture tomorrow! I contact HomeTrends back with this info and Joann had the audacity, the pure gall, to tell me if we want a refund, we'd have to pay THEM $540 - that's total BS! I'm not someone who rolls over and takes crap. The BBB, The NC Attorney General's office and the Civil Courts in my town will be hearing from me.

Dwight and I decided to use part of my tax refund to buy a sectional couch and a new recliner. We…read morevisited all three furniture stores in Wilson, and surprisingly, there wasn't a single other customer in any of them. Farmer's Furniture: We met a very nice gentleman there -- excellent service, courteous, and helpful. Loved him. Lakeside Home Furniture: Nice selection, though I found their prices a little on the high side. Ashley HomeStore: Unfortunately, this is where the experience went downhill. I worked with a salesperson named Allan Coyle, who ultimately lost what would have been a $3,000 sale. He was the most arrogant and disagreeable salesperson I've ever encountered -- completely uninterested in making a sale or helping a customer. Another employee, who sat nearby the entire time, listened to the whole conversation where Mr. Coyle essentially talked me out of making a purchase, yet said nothing. Honestly, if anyone is looking for a stress-free job where you just scroll on your phone and turn customers away, furniture sales might be the place to be. Mr. Coyle only told me what he couldn't do -- never once did he offer what he could do. For example: On a $3,000 purchase, he said delivery would cost $200. I offered to pick it up myself and was told that's not allowed. When he asked about payment, I said either cash or my own financing. He didn't like that at all. When I told him which financing company I use (with whom I've had three loans over three years -- all paid off same-as-cash within 90 days), he was dismissive and said I couldn't secure financing on my own. That was false -- I've used the same company previously for a $1,300 computer from Best Buy with no issue. When I asked about delivery timelines, he said it would take a couple of weeks. The sectional I wanted was actually in stock at the back of the store (in the outlet section), and when I asked about purchasing the floor model, he gave me an evasive answer. I thanked him for his time, took his card, and told him I'd think about it. Once outside, I told Dwight, "I really liked that sectional -- but there's no way I'd buy anything from here now." All three stores were completely empty -- not a single customer in sight. I plan to send a copy of this interaction to corporate, because it's really disappointing how drastically customer service seems to have declined.

Went last week looking for a sofa/chair or sectional. The manager was very helpful and handed us…read moreoff to Michael Greer when we came back to make a purchase. They honored a price from a sale that ended a week earlier (that we did not know about) and got delivery scheduled (at a reduced price) in 4 days. The delivery crew was very professional and we are very satisfied

I highly recommend this business. Sandy is absolutely wonderful. She is professional, knowledgeable…read moreand friendly. Without any pressure, she ensures that you are purchasing a mattress that is best for you and your needs. Due to the value and selection available, initially, my daughter bought a queen size mattress from Sandy and then my son bought his queen size from Sandy as well. I am a person with severe, chronic, back pain due to a work related injury and spinal surgery. I previously thought only my 3k Matttess could be beneficial or best for me. I was completely wrong. I went to see Sandy @Mattress By Appointment Wilson. She had me look at the different mattresses, try them out and she made some recommendations. She explained everything to me as well as what would be best for me, based on my situation and one that was within my budget, well made and of great quality. I absolutely love my new mattress. It's firm in the way I need it but not hard and it's elevated on the platform as I wanted. I have slept better in the last two days than I have in years. Thank you so much Sandy! Please keep up the great an awesome service that you are providing to Wilson county.

Friendly customer service. They reopened and have a nice selection of items to choose from at…read moreaffordable prices.

First time stopping at this location and it was much nicer than others. Very clean and organized…read more They didn't have stuff strewn around like my local one. Cashier was also very friendly.

Two weeks was my first time being in that store. I have actually never heard of a popshelf store…read more So I was excited and a little anxious when they started building this business. I have to say, this is literally my favorite place to go. Very friendly staff! Positive vibes, great customer service. & They have really great prices. Not too expensive, I even put my kids in this place & they love it!

My experience to the Greenville store was TOP NOTCH. The salesman (Tony Walker) was the BEST. He…read morewent out of his way to make sure I got what I came in the store for. Didn't try to sale me other things that I didn't need. I would recommend anyone looking to purchase furniture from here to see him.

The furniture we bought was complete junk and after sale delivery and warranty coverage is…read morehorrible. The furniture I bought from here almost started to fall apart immediately. which caused the movers to slam it against walls again removing and returning it so that it could break within hours once more. Horrible material and support. Do not waste your money on these rip off artists.

Great job!! Will use them again!! Did the job perfectly…read more Deliver when they said. Price was right.

The owners are very friendly and accommodating. There work is exceptional! Highly recommend them…read morefor all your framing needs.

Always a good experience at this location. Today we were helped by Victoria! Very friendly and…read moreinsightful. She answered our questions without hesitation and provided good reviews on products that she was familiar with. Very attentive to each customer. She saw me taking a photo to remember which product was which - she placed a handout in my bag! That is great foresight and customer service! Selection was great and we believed it was priced well for the value.

What happened to this place?! This year's been nothing but straight downhill w this location. Idk…read morewhere the gals who usually ran this place went, but listen up fam: customer service has left the chat. When I spend $ in a specialty store, I want someone who can tell me things I don't know & at least pretends to care by asking me questions to make my experience better with their expertise. Instead, I get the usual "let us know if you have any questions," or it was a race to see who could look it up faster. I wouldn't say AI is the threat to jobs as much as basic info/friendliness here. You know? The act of showing the client you care a little more than almost nothing? Idk what Corp genius slept on the team from previous yrs. They were super knowledgeable, asked about my recent move, made me feel like I wasn't just another customer. I hope they're onto bigger & better things, but more so, I hope I can find them again. Idk if this place can recover, but I'm done here. As a top B2C sales rep, I know the goods when I see them. This ain't it.