I highly recommend this business. Sandy is absolutely wonderful. She is professional, knowledgeable…read moreand friendly. Without any pressure, she ensures that you are purchasing a mattress that is best for you and your needs. Due to the value and selection available, initially, my daughter bought a queen size mattress from Sandy and then my son bought his queen size from Sandy as well. I am a person with severe, chronic, back pain due to a work related injury and spinal surgery. I previously thought only my 3k Matttess could be beneficial or best for me. I was completely wrong. I went to see Sandy @Mattress By Appointment Wilson. She had me look at the different mattresses, try them out and she made some recommendations. She explained everything to me as well as what would be best for me, based on my situation and one that was within my budget, well made and of great quality. I absolutely love my new mattress. It's firm in the way I need it but not hard and it's elevated on the platform as I wanted. I have slept better in the last two days than I have in years. Thank you so much Sandy! Please keep up the great an awesome service that you are providing to Wilson county.

From the owner: If you are looking to save 50-80% off retail prices (big box stores) then call us today. We are…read moremattress store by appointment only. We eliminate the crowded store with long wait periods for busy sales staff to come help you. Speaking of sales staff, no pushy sales staff. We are a small store giving our customers one on one attention with no other customers in the store. You can lay on the beds, discuss your finances and apply for financing in private without worrying about other customers listening or rushing your purchase process. We provide a safe, relaxed, stress free environment. By appointment means just that. We meet you at the store at a time that works for you. You don’t have to rush to beat store hours in fear of arriving after it has closed. We work around your schedule. Come see for yourself why we are just a class of its own.

Went last week looking for a sofa/chair or sectional. The manager was very helpful and handed us…read moreoff to Michael Greer when we came back to make a purchase. They honored a price from a sale that ended a week earlier (that we did not know about) and got delivery scheduled (at a reduced price) in 4 days. The delivery crew was very professional and we are very satisfied

Dwight and I decided to use part of my tax refund to buy a sectional couch and a new recliner. We…read morevisited all three furniture stores in Wilson, and surprisingly, there wasn't a single other customer in any of them. Farmer's Furniture: We met a very nice gentleman there -- excellent service, courteous, and helpful. Loved him. Lakeside Home Furniture: Nice selection, though I found their prices a little on the high side. Ashley HomeStore: Unfortunately, this is where the experience went downhill. I worked with a salesperson named Allan Coyle, who ultimately lost what would have been a $3,000 sale. He was the most arrogant and disagreeable salesperson I've ever encountered -- completely uninterested in making a sale or helping a customer. Another employee, who sat nearby the entire time, listened to the whole conversation where Mr. Coyle essentially talked me out of making a purchase, yet said nothing. Honestly, if anyone is looking for a stress-free job where you just scroll on your phone and turn customers away, furniture sales might be the place to be. Mr. Coyle only told me what he couldn't do -- never once did he offer what he could do. For example: On a $3,000 purchase, he said delivery would cost $200. I offered to pick it up myself and was told that's not allowed. When he asked about payment, I said either cash or my own financing. He didn't like that at all. When I told him which financing company I use (with whom I've had three loans over three years -- all paid off same-as-cash within 90 days), he was dismissive and said I couldn't secure financing on my own. That was false -- I've used the same company previously for a $1,300 computer from Best Buy with no issue. When I asked about delivery timelines, he said it would take a couple of weeks. The sectional I wanted was actually in stock at the back of the store (in the outlet section), and when I asked about purchasing the floor model, he gave me an evasive answer. I thanked him for his time, took his card, and told him I'd think about it. Once outside, I told Dwight, "I really liked that sectional -- but there's no way I'd buy anything from here now." All three stores were completely empty -- not a single customer in sight. I plan to send a copy of this interaction to corporate, because it's really disappointing how drastically customer service seems to have declined.

If I could give it 0 stars I would. First of all let me explain Im in a motorized wheelchair and on…read moreDialysis, I went today Oct 28 2020 to pick up my 3end tables. The black Lady manager said the truck was stuck, So I went outside and wheeled around to the back and I asked was the truck stuck, They said NO. I went back in and asked for my items and the black lady manager said that they just got it unstuck and had to unload it first, this is totallly bad buisness. After all the whoopla and calling customer service, asking for supervisors and such. I never received my items and worst of all i must go back to store to cancel the order even though its not my fault. I asked if they could deliver it and they said for 99.99 a piece they could. BUYER BEWARE, DO NOT SHOP HERE