Mattress Firm, Winter Haven does not make things easy or convenient or do they honor their 120 day happiness guarantee once they have accepted your cash. I initially purchased a mattress and box spring for my 85 year old mother, that turned out to be higher in height than expected, returned that box spring for a lower one-had to pay for restock, and pay for new lower box spring, this exchange occurred within 30 days post purchase. Decided that it would be more convenient to have an adjustable frame (approx. 75 days post purchase), as my mother had had a fall, breaking her leg and arm, paid for that and on delivery day, Eric the store manager advised me they would be taking the low box spring as they gave me a 150$ discount. I believed this 150$ discount was due to being a repeat customer and to support their guarantee of a good nights sleep. Eric indicates that it is for a restock fee. I wanted to keep the low box spring incase the adjustable frame does not do what is needed. Eric was inflexible. Eric then provided me a customer service number that only provides a recording, no real person. Now that the adjustable mattress is in place, the firm mattress that was purchased initially does not bend (at all) to conform to the adjustable frame. Imagine sleeping on an incline board. Eric advises me that the adjustable frame is not returnable. I have spent 2500$ and still don't have a bed that meets my mothers needs. I will never purchase from them again, and I will tell everyone I know my story. Very Angry, not satisfied! read more